Brand Overview: Finance: Inc Impact of COVID-19 - UK - August 2020
Brand Overview: Finance: Inc Impact of COVID-19 - UK - August 2020

“The coronavirus outbreak has accelerated the shift from cash to contactless payment as well as increasing the use of mobile banking, reinforcing the importance of technological innovations in the banking landscape. However, it is critical for brands to ensure that all their customers have sufficient digital literacy to access financial services and products though digital means, and if not provide the necessary support through more traditional communication channels. In contrast ...

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Overview

Overview

This report provides in-depth analysis and insight supported by a range of data. At the same time, introductory and top-level content is provided to give you an overview of the issues covered.

Executive Summary
The Impact of COVID-19 on Financial Services Consumers

Brand/Company

Brand/Company

Our brand research provides data and informed analysis across a number of consumer metrics including usage, satisfaction, recommendation, momentum and trust. It also explores consumer attitudes towards brands and examines the reasons behind these.

Brand Leaders – Key Takeaways
Brand Usage
Trust in Financial Services Brands
Satisfaction and Recommendation
Brand Preference
Brand Differentiation
Brand Reputation – Key Takeaways
Ethical Brands
Customer Service
Prestige and Premium Brands
Competency and Reliability
The Financial Services Brandscape – Key Takeaways
Loyalty and Switching in Financial Services
Progressiveness in Financial Services
Helping Consumers

Data

Data

Reports provide appendices of data to support the research and insight produced. Our tables of data are easily manipulated and downloadable to support your research needs and covers factors from consumer attitudes to market forecasts.

Appendix – Data Sources, Abbreviations and Supporting Information
Appendix – Brand Used