“The insurance industry is changing rapidly, due primarily to the need to continually introduce technology to meet growing customer expectations. Health insurers face the biggest challenge as implementation of the PPACA requires them to compete for individual customers, something most have never done.”
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Overview
Overview
This report provides in-depth analysis and insight supported by a range of data. At the same time, introductory and top-level content is provided to give you an overview of the issues covered.
Scope and Themes
Executive Summary
Issues and Insights
Trend Application
Market
Market
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Market Size
Market Drivers
Competitive Context
Consumer
Consumer
Mintel's proprietary consumer research provides our analysts with the attitudinal and behavioral data used to provide valuable insight to topical issues.
Insurance Products Owned
Sources of Insurance Information
The Life Insurance Purchase Process
The Health Insurance Purchase Process
The Auto Insurance Purchase Process
The Homeowners/Renters Insurance Purchase Process
Attitudes toward Purchasing Insurance and Renewal
Plans to Purchase Insurance in the Future
Online Purchase/Switching Behavior – Life Insurance
Online Purchase/Switching Behavior – Health Insurance
Online Purchase/Switching Behavior – Auto/Motorcycle Insurance
Online Purchase/Switching Behavior – Homeowners/Renters Insurance
Reasons for Shopping for New Insurance Company – Auto/Motorcycle
Reasons for Switching Auto/Motorcycle Insurer
Reason for Switching Homeowners/Renters Insurer
Customer Satisfaction
Important Considerations in Choosing a Carrier
Claims Experience
Brand/Company
Brand/Company
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Data
Data
Reports provide appendices of data to support the research and insight produced. Our tables of data are easily manipulated and downloadable to support your research needs and covers factors from consumer attitudes to market forecasts.
Appendix – Trade Associations
25th June 2014
"As the insurance industry continues to evolve, insurance companies are facing new threats from nontraditional organizations looking to develop new distribution models. To combat this threat, companies will need to devise new ways to strengthen customer relationships and build customer loyalty." 
25th February 2014
"As more employers offer insurance through private health care exchanges, employees and retirees will have more decisions to make about their health care. Health care companies and employers will need to provide the resources necessary for people to make the best decisions for themselves."
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How can the industry encourage consumers to purchase life insurance?
