“Innovation isn’t just about products and their benefits to the consumer, it is about the total customer experience, whether they are buying insurance online or face to face. In order to achieve that, insurers need to look at things in a different way than they traditionally have, perhaps looking outside the industry for inspiration.”
Download:
Search within report
Searching...
Overview
Overview
This report provides in-depth analysis and insight supported by a range of data. At the same time, introductory and top-level content is provided to give you an overview of the issues covered. Market
Market
Mintel provides a range of market information, frequently through the category level, including market size and forecasting, complete with market drivers that illustrate the forces that shape a category or market.
Market Size
Leading Companies
Competitive Context – Alternative Providers and Regulation
Innovations and the ACA
Innovation and Innovators – Other Health & Wellness Initiatives
Innovation and Innovators – Analytics
Innovation and Innovators – Technology
Innovation and Innovators – Life Insurance and Annuity Products
Innovation and Innovators – Mobile Apps
Consumer
Consumer
Mintel's proprietary consumer research provides our analysts with the attitudinal and behavioral data used to provide valuable insight to topical issues.
Consumers and Mobile App Downloads
Safety and Telematics Devices for Automobiles
Wellness Program Participation
Alternative Providers, Communications, and Discounts
The Purchase Process and Claims Service
Attitudes toward Payment Channels
Brand/Company
Brand/Company
Mintel provides overviews of the top brands and manufacturers, and uses consumer research to explore attitudes and reactions to brands, as well as insight into what will resonate with consumers.
Marketing Strategies
Data
Data
Reports provide appendices of data to support the research and insight produced. Our tables of data are easily manipulated and downloadable to support your research needs and covers factors from consumer attitudes to market forecasts.
Other Useful Consumer Tables – Wellness Program – Did Not Participate
Other Useful Consumer Tables – Alternative Providers, Communications and Discounts
Other Useful Consumer Tables – The Purchase Process and Claims Service
Other Useful Consumer Tables – Attitudes toward Insurance Payment Methods
Appendix – Trade Associations
31st December 2014
"As a direct-to-consumer insurance provider that has a small network of agents, Esurance relies heavily on technology to attract and retain customers. Although many people feel more comfortable purchasing insurance through speaking to agents, Esurance continues to use technology to differentiate itself in a market that is extraordinarily competitive." 
7th September 2014
"Consumers have not embraced usage-based insurance (UBI) programs in large numbers, in part because they are uncomfortable providing so much data about their lives to insurance companies. Will the fact that people already share so much information via their smartphones through activities such as mobile banking, mobile shopping, and mobile ...
|
Is the industry ripe for disruption?
