“As the banking sector continues to digest the details of the ICB report, Mintel’s consumer research suggests that the proposed account redirection service is unlikely to have a major impact on the market – the truth is that the very large majority of consumers are actually pretty happy with their existing banking arrangements.”
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Overview
Overview
This report provides in-depth analysis and insight supported by a range of data. At the same time, introductory and top-level content is provided to give you an overview of the issues covered.
Introduction
Executive Summary
Future Opportunities
Market
Market
Mintel provides a range of market information across categories including: forecasting and share information; internal and broader market environment information; and the issues that affect the market in question.
Issues in the Market
Economic and Regulatory Environment
Retail Banks and Financial Advice – Background
The Interest Rate Effect
Segment Performance
Consumer
Consumer
Mintel conducts exclusive and original consumer research for reports, bringing up-to-date and unique insight to topical issues. This research examines the impact of social, economic, cultural and psychological influences on consumers.
Consumer Sentiment
Retail Banking Channels – Consumer Usage
Product Ownership and Cross-Selling
Switching and Satisfaction
Retail Banks and Advice – Type of Advice Sought
Retail Banks and Advice – Preferred Channels
Retail Banks and Advice – Experience and Preferences
Retail Banks and Advice – Consumer Perceptions by Product Type
Retail Banks and Advice – General Attitudes and Perceptions
Retail Banks and Advice – Targeting Opportunities
Brand/Company
Brand/Company
Our brand research provides data and informed analysis across a number of consumer metrics including usage, satisfaction, recommendation, momentum and trust. It also explores consumer attitudes towards brands and examines the reasons behind these.
Retail Banking Providers
Company Profiles
Brand Research
Data
Data
Reports provide appendices of data to support the research and insight produced. Our tables of data are easily manipulated and downloadable to support your research needs and covers factors from consumer attitudes to market forecasts.
Appendix – Background Data
Appendix – Retail Banking Providers
Appendix – Brand Research
Appendix – Product Ownership and Cross-selling
Appendix – Switching and Satisfaction
Appendix – Retail Banks and Advice – Type of Advice Sought
Appendix – Retail Banks and Advice – Preferred Channels
Appendix –Retail Banks and Advice – Experience and Preferences
Appendix – Retail Banks and Advice – Consumer Perceptions by Product Type
Appendix – Retail Banks and Advice – General Attitudes and Perceptions
Appendix – Retail Banks and Advice – Targeting Opportunities
6th September 2012
“Having launched as a replacement to the widely-popular Child Trust Fund, Junior ISAs have struggled to make a significant impact in the children’s savings market and product uptake has been largely disappointing. The lack of a highly public government campaign has led to low consumer awareness, while the removal of ... 
22nd August 2012
“The last few weeks have been uncomfortable for the retail banking market, with leading players embroiled in rate-fixing scandals and widespread system failures. However, with consumers generally reluctant to switch providers, will these negative headlines prompt a change in behaviour?”
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How satisfied are people with their bank?
