Consumers and Retail Banking - UK - September 2015
Consumers and Retail Banking - UK - September 2015

“Mobile and online are the most frequently used banking services, but far from gathering dust, branches are supporting a resurgence in trust for banks as time distances them from the financial crisis. The decision on whether to innovate or integrate with existing technologies can mean the difference between grief and glory for the main banks. The sale of TSB marks the beginning of a shift in the landscape, with the ...

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Overview

Overview

This report provides in-depth analysis and insight supported by a range of data. At the same time, introductory and top-level content is provided to give you an overview of the issues covered.

Executive Summary
Issues and Insights

Market

Market

Mintel provides a range of market information across categories including: forecasting and share information; internal and broader market environment information; and the issues that affect the market in question.

The Market – What You Need to Know
Market Overview

Consumer

Consumer

Mintel conducts exclusive and original consumer research for reports, bringing up-to-date and unique insight to topical issues. This research examines the impact of social, economic, cultural and psychological influences on consumers.

The Consumer – What You Need to Know
Product Ownership and Cross-sales
Frequency of Banking Service Use
Attitudes towards Switching and Value
Attitudes towards Banking Channels
Level of Concern over the Industry’s Failings
Trust in Different Elements of the Banking Industry
Different Concepts of Trust in Retail Banking

Brand/Company

Brand/Company

Our brand research provides data and informed analysis across a number of consumer metrics including usage, satisfaction, recommendation, momentum and trust. It also explores consumer attitudes towards brands and examines the reasons behind these.

Companies and Brands – What You Need to Know
Retail Banking Providers: Market Share
Company Strategies
Brand Communication and Promotion