“Despite growth from the challenger banks, the incumbents continue to dominate and are investing heavily to neuter the appeal of the newcomers. It’s now so easy to set up a new bank account that consumers find they don’t need to commit to fully switching to get the advantages of using different providers. Remarkably it appears that just as banks are breaking down silos in retail banking, savvy consumers ...
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Overview
Overview
This report provides in-depth analysis and insight supported by a range of data. At the same time, introductory and top-level content is provided to give you an overview of the issues covered. Market
Market
Mintel provides a range of market information across categories including: forecasting and share information; internal and broader market environment information; and the issues that affect the market in question.
The Market – What You Need to Know
Market Drivers
Regulatory and Legislative Changes
Consumer
Consumer
Mintel conducts exclusive and original consumer research for reports, bringing up-to-date and unique insight to topical issues. This research examines the impact of social, economic, cultural and psychological influences on consumers.
The Consumer – What You Need to Know
Current Account Ownership
Banking Products Held
Account Used for Daily Spending
Satisfaction with Banking Services
Key Driver Analysis
Switching Habits
Motivations and Barriers to Switching
Preferred Methods of Communication
Brand/Company
Brand/Company
Our brand research provides data and informed analysis across a number of consumer metrics including usage, satisfaction, recommendation, momentum and trust. It also explores consumer attitudes towards brands and examines the reasons behind these.
Companies and Brands – What You Need to Know
Leading Players
Launch Activity and Innovation
Advertising and Marketing Activity
Brand Research
Data
Data
Reports provide appendices of data to support the research and insight produced. Our tables of data are easily manipulated and downloadable to support your research needs and covers factors from consumer attitudes to market forecasts.
Appendix – Data Sources, Abbreviations and Supporting Information
Appendix – Key Driver Analysis
5th August 2020
“On 28 July 2010 the first branch of Metro Bank opened in Holborn, London. It was the first high street bank to receive a new banking licence in 150 years. However, as it passes the ten year mark branch numbers remain well short of initial plans, while trust in the ... 
30th April 2020
“Starling’s ‘Connected Card’ shows how the neo-banks can respond quickly in a crisis by delivering practical solutions to pressing issues. But the roll-out of a very similar proposition by RBS just weeks later shows how the incumbents have upped their game technologically and highlights the challenges the neo-banks face in ...
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Are banks placing too much focus on digital?
