“UK retail banking is not a sector that is traditionally used to large-scale disruption. However, it is entering a period of upheaval as a result of a number of factors ranging from polarised demographics and digital disruption, to increased regulatory pressure and a constant wave of reputation-damaging scandals. Perhaps the only constant has been the level of inertia among consumers. Even this can’t be relied on, though. Other markets ...
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Overview
Overview
This report provides in-depth analysis and insight supported by a range of data. At the same time, introductory and top-level content is provided to give you an overview of the issues covered.
Introduction
Executive Summary
Issues and Insights
Trend Application
Market
Market
Mintel provides a range of market information across categories including: forecasting and share information; internal and broader market environment information; and the issues that affect the market in question.
Market Developments
Consumer
Consumer
Mintel conducts exclusive and original consumer research for reports, bringing up-to-date and unique insight to topical issues. This research examines the impact of social, economic, cultural and psychological influences on consumers.
Product Ownership and Cross-sales
Importance of Banking Channels
Attitudes towards Retail Banking
Intended Use of Current Account Switch Service
Current Account Switching – Consideration of Retail Banking Services and Features
Current Account Switching – Consideration of Retail Banking Brands
Brand/Company
Brand/Company
Our brand research provides data and informed analysis across a number of consumer metrics including usage, satisfaction, recommendation, momentum and trust. It also explores consumer attitudes towards brands and examines the reasons behind these.
Retail Banking Providers: Market Share
Company Profiles
Brand Communication and Promotion
Data
Data
Reports provide appendices of data to support the research and insight produced. Our tables of data are easily manipulated and downloadable to support your research needs and covers factors from consumer attitudes to market forecasts.
Appendix – Product Ownership and Cross-sales
Appendix – Importance of Banking Channels
Appendix – Attitudes towards Retail Banking
Appendix – Intended Use of Current Account Switch Service
Appendix – Awareness of the Current Account Switch Service
Appendix – Current Account Switching – Consideration of Retail Banking Services and Features
Appendix – Current Account Switching – Consideration of Retail Banking Brands
Appendix – Market Share
27th May 2015
“Despite the rise of digital banking, face-to-face human interaction remains important. Although the ‘death of the branch’ is far from imminent, it is debatable whether extended branch opening hours are the answer. With a constant fear of being left behind, high street banks and building societies need to move away ... 
30th April 2015
"By committing £300 million toward improving their physical outlets, Nationwide are an example of how a leading financial services company can use technology as way to improve in-branch services, while still not neglecting the importance of having somebody available to offer customers face-to-face support. " - Sean Song, Financial Services Analyst
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As long as people still believe that banks are “all the same”, the Current Account Switch Service will have minimal impact
