“COVID-19 presents an enormous challenge to retail banks in terms of profitability, but it has also been an opportunity for providers to refresh their image and demonstrate their support for consumers. Mintel’s research shows there is a clear opportunity for banks to forge a positive lasting impression on younger generations, who are most supportive of the actions taken by industry to support people through the crisis. The outbreak has ...
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Overview
Overview
This report provides in-depth analysis and insight supported by a range of data. At the same time, introductory and top-level content is provided to give you an overview of the issues covered. Market
Market
Mintel provides a range of market information across categories including: forecasting and share information; internal and broader market environment information; and the issues that affect the market in question.
The Market – Key Takeaways
Market Drivers
Market Environment
Regulatory and Legislative Changes
Consumer
Consumer
Mintel conducts exclusive and original consumer research for reports, bringing up-to-date and unique insight to topical issues. This research examines the impact of social, economic, cultural and psychological influences on consumers.
The Consumer – Key Takeaways
Impact of COVID-19 on Consumer Behaviour
Current Account Ownership
Switching Activity and Intentions
Why People Don’t Switch their Main Current Account
Channel Preferences
Impact of COVID-19 on Consumer Behaviours
COVID-19 and Changing Consumer Attitudes
Brand/Company
Brand/Company
Our brand research provides data and informed analysis across a number of consumer metrics including usage, satisfaction, recommendation, momentum and trust. It also explores consumer attitudes towards brands and examines the reasons behind these.
Companies and Brands – Key Takeaways
Market Share
Competitive Strategies
Advertising and Marketing Activity
Brand Research
Data
Data
Reports provide appendices of data to support the research and insight produced. Our tables of data are easily manipulated and downloadable to support your research needs and covers factors from consumer attitudes to market forecasts.
Appendix – Data Sources, Abbreviations and Supporting Information
9th February 2021
“Virgin Money switched off its online service for credit cards in January 2021, shifting to app-only functionality. The move reflects rapid growth in app-only banking services pioneered by the fintech banks, although it runs counter to that of Starling Bank, which recently launched online banking. But the move by Virgin ... 
15th December 2020
“Faced with an unprecedented threat to their normal operations, financial services providers have helped protect personal finances and managed to keep disruption to money management to a minimum for a vast majority of consumers. This has resonated well with general public, especially among younger generations. Providers have a unique opportunity ...
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The impact of COVID-19 on retail banking in the UK.
