The department store sector is mature and has consolidated significantly in the last decade as the weakest players failed to compete effectively in today’s marketplace. Mintel estimates that sector sales (based on statutory revenues) were worth £13.7 billion incl. VAT in 2010.
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Overview
Overview
This report provides in-depth analysis and insight supported by a range of data. At the same time, introductory and top-level content is provided to give you an overview of the issues covered.
Introduction
Executive Summary
Future Opportunities
Market
Market
Mintel provides a range of market information across categories including: forecasting and share information; internal and broader market environment information; and the issues that affect the market in question.
Issues in the Market
Broader Market Environment
Competitive Context
Strengths and Weaknesses in the Market
Sector Size and Forecast
Consumer
Consumer
Mintel conducts exclusive and original consumer research for reports, bringing up-to-date and unique insight to topical issues. This research examines the impact of social, economic, cultural and psychological influences on consumers.
The Consumer – Which Department Store They Shop
The Consumer – Department Store Shopper Habits
The Consumer – Attitudes to Department Store Shopping
The Consumer – Occasional Shopper Attitudes
Brand/Company
Brand/Company
Our brand research provides data and informed analysis across a number of consumer metrics including usage, satisfaction, recommendation, momentum and trust. It also explores consumer attitudes towards brands and examines the reasons behind these.
Who’s Innovating?
Retail Competitor Analysis
Retail Advertising and Promotion
Brand Elements
Beale
Debenhams
Fenwick Ltd
Harrods
Harvey Nichols Group
House of Fraser
John Lewis
Marks & Spencer (M&S)
Selfridges Retail Ltd
TJ Hughes
Data
Data
Reports provide appendices of data to support the research and insight produced. Our tables of data are easily manipulated and downloadable to support your research needs and covers factors from consumer attitudes to market forecasts.
Appendix – Broader Market Environment
Appendix – Which Department Store They Shop
Appendix – The Department Store Shopper Habits
Appendix – Attitudes to Department Store Shopping
20th October 2011
"Mintel research on consumers' willingness to spend on department-store product categories recorded a month-on-month uptick in September 2011. But the next few months could well see a slowing of annual retail sales growth for the department store sector, as consumers retain cautious attitudes to discretionary spending." 
9th August 2011
“‘Retail theatre’, whilst not a new concept, has been increasingly employed in recent years as a strategy to counteract declining high street sales. A contemporary, frequently changing food offer can help stores to promote a sense of experience and ‘retail-tainment’. ”
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Over 19 million adults visit department stores regularly (at least once every 3 months) and 79% of those go on to buy regularly too. The frequent buyers are biased to women and the ABC1 35-54 year-old special group, while occasional shoppers draw more widely from the population at large.
