"Three fifths of shoppers enjoy looking around a department store, even if they are not planning to make a purchase. There is potential for retailers to use the latest technology to capitalise on dwell time and persuade consumers to buy using techniques such as personalised real-time special offers."
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Overview
Overview
This report provides in-depth analysis and insight supported by a range of data. At the same time, introductory and top-level content is provided to give you an overview of the issues covered.
Introduction
Executive Summary
Market
Market
Mintel provides a range of market information across categories including: forecasting and share information; internal and broader market environment information; and the issues that affect the market in question.
Issues in the Market
Trend Application
Economic and Demographic Context
Consumer Spending on Department Store Categories
Strengths and Weaknesses
Sector Size and Forecast
Consumer
Consumer
Mintel conducts exclusive and original consumer research for reports, bringing up-to-date and unique insight to topical issues. This research examines the impact of social, economic, cultural and psychological influences on consumers.
The Consumer – How Often They Shop
The Consumer – Where They Shop
The Consumer – What They Buy
The Consumer – How People Shop at Department Stores
The Consumer – Attitudes Towards Shopping at Department Stores
The Consumer – What Would Encourage Them to Shop More at a Department Store
The Consumer – Target Groups
Brand/Company
Brand/Company
Our brand research provides data and informed analysis across a number of consumer metrics including usage, satisfaction, recommendation, momentum and trust. It also explores consumer attitudes towards brands and examines the reasons behind these.
Who’s Innovating?
Space Allocation Summary
Retail Product Mix
Leading Retailers
Market Shares
Online
Advertising and Promotion
Brand Research
Beales
Debenhams
Fenwick Ltd
Harrods Ltd
Harvey Nichols UK
House of Fraser
John Lewis
Marks & Spencer (M&S)
Selfridges
Data
Data
Reports provide appendices of data to support the research and insight produced. Our tables of data are easily manipulated and downloadable to support your research needs and covers factors from consumer attitudes to market forecasts.
Appendix – Sector Size and Forecast
Appendix – Brand Research
Appendix – Consumer – How Often They Shop
Appendix – Consumer – Where They Shop
Appendix – Consumer – What They Buy
Appendix – Consumer – How People Shop at Department Stores
Appendix – Consumer – Attitudes Towards Shopping at Department Stores
Appendix – Consumer – What Would Encourage Them to Shop More at a Department Store
Appendix – Consumer – Target Groups
9th December 2013
“The leading department stores are investing in their store environments through refurbishments and store upgrades, as well as adding exclusives products to their fashion and beauty ranges in order to differentiate themselves from other players on the high street.” 
22nd November 2013
“The department store sector in Europe has had to adapt in recent years, not only in response to the weakened demand as a result of the on-going economic crisis, but also due to changed shopping habits and increased competition. Many of the winners that are emerging are positioned in the ...
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How are consumers using department stores for shopping in today’s multichannel retail environment?
