“As mobile devices become the key connecting point for cross-channel they will have a major impact on how companies communicate with their customers and how they foster loyalty, but they could become the perfect conduit for delivering more potent messages about the advantages of ‘click and collect’ services too”.
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Overview
Overview
This report provides in-depth analysis and insight supported by a range of data. At the same time, introductory and top-level content is provided to give you an overview of the issues covered.
Introduction
Executive Summary
Future Opportunities
Market
Market
Mintel provides a range of market information across categories including: forecasting and share information; internal and broader market environment information; and the issues that affect the market in question.
Issues in the Market
Economic and Demographic Context
Consumer Spending on Department Store Categories
Strengths and Weaknesses
Sector Size and Forecast
Market Shares
Consumer
Consumer
Mintel conducts exclusive and original consumer research for reports, bringing up-to-date and unique insight to topical issues. This research examines the impact of social, economic, cultural and psychological influences on consumers.
The Consumer – How Often They Shop
The Consumer – Where They Shop
The Consumer – What They Buy
The Consumer – What They Like About Department Stores
The Consumer – What Would Encourage Them to Buy More Online
The Consumer – Target Groups
Brand/Company
Brand/Company
Our brand research provides data and informed analysis across a number of consumer metrics including usage, satisfaction, recommendation, momentum and trust. It also explores consumer attitudes towards brands and examines the reasons behind these.
Who’s Innovating?
Space Allocation Analysis
Retail Product Mix
Leading Retailers
Online
Advertising and Promotion
Brand Research
Debenhams
Fenwick Ltd
Harrods
Harvey Nichols Group
House of Fraser
John Lewis
Marks & Spencer (M&S)
Selfridges Retail Ltd
Beale
Data
Data
Reports provide appendices of data to support the research and insight produced. Our tables of data are easily manipulated and downloadable to support your research needs and covers factors from consumer attitudes to market forecasts.
Appendix – Brand Research
Appendix – The Consumer – How Often They Browse and Buy
Appendix – The Consumer – Where They Browse and Buy
Appendix – The Consumer – What They Buy
Appendix – The Consumer – What They Like
Appendix – The Consumer – What They Want Online
2nd April 2013
"How long can substantial store portfolio growth continue among the major players without a faltering in performance among one or several of these retailers? And what will happen in the longer term when sustained economic recovery becomes entrenched? The major retailers will need to be prepared for shifts in the ... 
11th March 2013
"For 2012 as a whole, we think around 8.8% of all online sales were through mobiles, suggesting an m-commerce market of approximately £2.8 billion for the year. Against strong comparatives, growth rates will slow. Increased uptake of tablet computers - and their user-friendliness for shopping - could inhibit growth in ...
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Can department stores market ‘click and collect’ more effectively?
