LOG IN
Mintel Solutions
Schedule Trends More
Help
thumb
Doc Print
Content Map

Content Map

Restaurant Ordering and Delivery - US - November 2019
Overview

This report provides in-depth analysis and insight supported by a range of data. At the same time, introductory and top-level content is provided to give you an overview of the issues covered.

Overview
Executive Summary

Content Map

Restaurant Ordering and Delivery - US - November 2019
Market

Mintel provides a range of market information, frequently through the category level, including market size and forecasting, complete with market drivers that illustrate the forces that shape a category or market.

The Market – What You Need to Know
Market Perspective
Market Factors

Content Map

Restaurant Ordering and Delivery - US - November 2019
Consumer

Mintel's proprietary consumer research provides our analysts with the attitudinal and behavioral data used to provide valuable insight to topical issues.

The Consumer – What You Need to Know
Restaurant Delivery and Pickup
Restaurant Delivery and Pickup Motivators
Restaurant App Usage
Third-party Delivery Company Use
Third-party Delivery Company Use Frequency
Third-party Delivery Company Behavior
Important Third-party Delivery Company Features
Price Sensitivity Analysis

Content Map

Restaurant Ordering and Delivery - US - November 2019
Brand/Company

Mintel provides overviews of the top brands and manufacturers, and uses consumer research to explore attitudes and reactions to brands, as well as insight into what will resonate with consumers.

Key Players – What You Need to Know
What’s Working?
What’s Struggling?
What to Watch
Third-party Delivery Company Advertising Spend

Content Map

Restaurant Ordering and Delivery - US - November 2019
Data

Reports provide appendices of data to support the research and insight produced. Our tables of data are easily manipulated and downloadable to support your research needs and covers factors from consumer attitudes to market forecasts.

Appendix – Data Sources and Abbreviations
Appendix – The Consumer
Search

What you need to know

With more delivery options than ever before, Americans can enjoy their favorite restaurant meals without even leaving their homes. And these new and unique ways of ordering are chipping away at actual restaurant visitation, fueled by the explosive growth of third-party delivery companies and continuing operator investment in their own ordering platforms. Younger consumers, Gen Zs in particular, are now dining more off-premise than on-premise, an indication that the delivery occasion shows no sign of slowing. Operators must adapt and invest in their online ordering platforms or risk becoming irrelevant.

Definition

This Report covers the use of/attitudes surrounding restaurant delivery and pickup in general as well as third-party delivery companies. It covers changes in the restaurant online ordering market including third-party delivery companies’ operations and marketing campaigns. While pizza restaurant delivery is covered in the Report, pizza restaurants are not the focus of this Report. In addition, while mobile order pickup is touched on in this Report and included in the definition of “pickup” (see below), it is not a focus of this Report.

This Report mentions companies that offer delivery of items other than restaurant food (eg Postmates, Uber); however, this Report only focuses on the restaurant portion of delivery companies.

This Report builds off of Foodservice Online Ordering and Delivery – US, November 2018.

The following terms are used throughout the Report:

  • Pickup: Refers to orders placed online, through an app or over the phone and picked up directly by the customer at the restaurant. This includes not only takeout and curbside to-go orders but also mobile order pickup.

  • Third-party delivery company: Refers to any company that delivers meals from a restaurant to the consumer or enables pickup through online or mobile app ordering. These companies typically partner with restaurants and provide a platform (eg website, app) from which consumers can order food. Once the consumer orders food online, it is delivered by a contracted courier or can be picked up by the customer. Examples of these companies include Grubhub, Uber Eats, Postmates, Caviar, DoorDash, Ritual and others.

Back to top