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On-premise Restaurant Technology - US - August 2019
Overview

This report provides in-depth analysis and insight supported by a range of data. At the same time, introductory and top-level content is provided to give you an overview of the issues covered.

Overview
Executive Summary

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On-premise Restaurant Technology - US - August 2019
Market

Mintel provides a range of market information, frequently through the category level, including market size and forecasting, complete with market drivers that illustrate the forces that shape a category or market.

The Market – What You Need to Know
Market Perspective
Market Factors

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On-premise Restaurant Technology - US - August 2019
Consumer

Mintel's proprietary consumer research provides our analysts with the attitudinal and behavioral data used to provide valuable insight to topical issues.

The Consumer – What You Need to Know
On-premise Technology Experience
Kiosk Motivators
Kiosk Barriers
Technology Associations by Restaurant Segment
Mobile-app-based Loyalty Program Motivators
Attitudes around On-premise Technology
Interest in On-premise Technology Concepts

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On-premise Restaurant Technology - US - August 2019
Brand/Company

Mintel provides overviews of the top brands and manufacturers, and uses consumer research to explore attitudes and reactions to brands, as well as insight into what will resonate with consumers.

Key Trends – What You Need to Know
What’s Working?
What’s Struggling?
What’s Next?

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On-premise Restaurant Technology - US - August 2019
Data

Reports provide appendices of data to support the research and insight produced. Our tables of data are easily manipulated and downloadable to support your research needs and covers factors from consumer attitudes to market forecasts.

Appendix – Data Sources and Abbreviations
Appendix – The Consumer
Appendix – The Market
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What you need to know

On-premise restaurant technology such as kiosks and tablets are offering operators multifaceted solutions to growing labor challenges and consumer demand for speedy foodservice; however, most consumers are still not very accepting of fully-automated restaurant concepts. Operators should lean into consumer-friendly tech solutions such as pre-ordering options and tableside payments for sit-down meals, but they should not yet do away with human-derived hospitality.

Definition

This Report is the first of its kind to explore on-premise restaurant technology. This Report differs from Mintel’s Foodservice Online Ordering and Delivery – US, November 2018 Report and upcoming Restaurant Ordering and Delivery – US, November 2019, which both focus on the off-premise technology topics of restaurant ordering, delivery and carry out as well as third-party delivery.

This Report covers the use of/attitudes surrounding on-premise restaurant technologies, which are inclusive of any technologies relating to the dine-in restaurant experience. These technologies primarily include, but are not limited to, kiosks, tablets, POS (point-of-sale) systems, digital payment (eg Apple Pay), on-premise use of mobile-app-based loyalty programs, online reservations and AI (artificial intelligence).

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