Table of Contents
Overview
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- Areas covered in this report
- Consumer research coverage
- Technical notes
- Consumer spending
- Retail sales
- Financial definitions
- Currencies
- Abbreviations
- VAT rates
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- Figure 1: Europe: VAT rates, 2012-17
Executive Summary – Europe – The Market
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- The market
- Sector size and forecast
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- Figure 2: Europe: Food retailers, sales, excl. VAT, 2012-17
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- Figure 3: Europe: Food retailers, forecast sales, excl. VAT, 2018-22
- Consumer spending
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- Figure 4: Europe: Consumer spending on food, drink and tobacco, inc VAT, 2012-16
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- Figure 5: Europe: Consumer spending on health and beauty products, inc. VAT, 2012-16
- Figure 6: Europe: Spending on food, drink, tobacco and personal care as % all consumer spending, 2016
- Inflation
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- Figure 7: Europe: Harmonised index of food and non-alcoholic beverages prices, annual % change, 2012-17
- Figure 8: Europe: Harmonised index of alcohol and tobacco prices, annual % change, 2012-17
- Online
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- Figure 9: Europe: Proportion of individuals who have bought groceries online in the last 12 months, 2012-16
- Figure 10: Europe: Proportion of individuals who have bought groceries online in the last 12 months, 2016
- Online share of food retailers’ sales
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- Figure 11: Leading European economies: online share of all food retailers’ sales, 2016
- Leading players
- Netherlands
- Switzerland
- Croatia
- Italy
- Russia
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- Figure 12: Europe: Leading food retailers, sales, 2014/15-2016/17
- Figure 13: Europe: Leading food retailers, outlets, 2014/15-2016/17
- Figure 14: Europe: Leading food retailers, sales per outlet, 2014/15-2016/17
- Market shares
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- Figure 15: Europe: Leading food retailers, share of all food retailers’ sales, 2014/15-2016/17
- What we think
- Maturity
- Online
- Inflation
- What next?
Executive Summary – Europe – The Consumer
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- The research
- Where people shop
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- Figure 16: Europe: use of stores and online for grocery shopping, September 2016
- Where they shop
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- Figure 17: Europe: number of retailers taking more than 10% of all main shoppers, September 2017
- Discounters
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- Figure 18: Europe: share of main shoppers and top-up shoppers of top two discounters September, 2017
- Market leaders
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- Figure 19: Europe: grocery market leader by share of main shoppers, September 2017
- Other supermarkets used
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- Figure 20: Europe: top-up grocery market leader by share of shoppers, September 2016
- Factors to improve at grocers
- Top priority
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- Figure 21: Europe: grocery shoppers’ ranking of priority for improvement, September 2017
- Top 5 priorities
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- Figure 22: Europe: grocery shoppers top 5 priorities for improvement, September 2017
Executive Summary – Europe - Innovation and Launch Activity
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- Casino testing payment solutions that dispense with checkouts altogether
- ‘The Supermarket of the Future’ debuts in Milan
- Voice-enabled grocery shopping
- Shoppers collecting and delivering online grocery orders for other customers
- New click-and-collect service is the largest of its kind in France
- Aldi Süd launches car sharing service
- A real-time solution to combating food waste in Italy
- Continente adds Google Street View
France
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- Overview
- What you need to know
- Areas covered in this report
- Executive summary
- The market
- Spending and inflation
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- Figure 23: France: grocery market size segmentation, 2016
- Channels of distribution
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- Figure 24: France: estimated distribution of spending on food and drink, 2016
- Sector size and forecast
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- Figure 25: France: retail sales by format, annual % growth in value sales (incl. VAT), 2012-16
- Leading players
- Key metrics
- Market shares
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- Figure 26: France: leading grocers’ shares of all food retailers sales, 2016
- Online
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- Figure 27: France: drive click and collect, sales development, 2012-16
- The consumer
- Who shops for groceries
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- Figure 28: France: responsibility for grocery shopping, by gender, September 2017
- How they shop for groceries
- Where they shop for groceries
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- Figure 29: France: type of shopping at grocery retailers, September 2017
- Factors to improve at grocery retailers
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- Figure 30: France: factors to improve at grocery retailers, September 2017
- What we think
- Issues and insights
- Grocery retailers must up their game on home delivery
- The facts
- The implications
- Focus on fresh foods
- The facts
- The implications
- Impact of healthy eating and being “green” on grocery shopping
- The facts
- The implications
- The market – What you need to know
- Economy picks up speed after prolonged period of subdued growth
- Spending on food and drink growing in value and volume terms
- Grocers are the primary channel for buying food and drink
- Retail sales strengthened again in 2016
- Non-food sales in decline at the hypermarkets
- Spending and inflation
- Signs of growth in economic indicators
- Food and drink spending picked up in 2016
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- Figure 31: France: consumer spending on food, drink and tobacco (incl. VAT), 2012-17
- Inflation
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- Figure 32: France: consumer prices * of food and drink, annual % change, 2012-16
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- Figure 33: France: consumer prices* of food and drink, annual % change, Jan 2016-Sept 2017
- Channels of distribution
- Grocers dominate
- Specialists a vital part of French daily life
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- Figure 34: France: estimated distribution of spending on food and drink, 2016
- Sector size and forecast
- Total retail sales recovering, further growth forecast in 2017
- Specialists outpacing the grocers
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- Figure 35: France: food retailers, sales (excl. VAT), 2012-17
- But smaller stores outperforming larger ones
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- Figure 36: France: retail sales by format, annual % growth in value sales (incl. VAT), 2012-16
- Decline in non-food sales at the grocers
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- Figure 37: France: sales in supermarkets and hypermarkets by type of product, January 2012-September 2017
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- Figure 38: France: food retailers, forecast sales (excl. VAT), 2017-22
- Leading players – What you need to know
- Leclerc leads
- Decline of the hypermarket continues
- Lidl’s move upmarket
- Share of hypermarkets down, smaller stores up
- Some €6 billion spent online on groceries
- “Drive” click and collect the dominant form of online grocery shopping
- Leading players
- Leclerc leads
- Ongoing decline of the hypermarket
- Lidl moves more upmarket
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- Figure 39: France: leading grocers, sales (excl. VAT), 2013-16
- Figure 40: France: leading grocers, outlets, 2013-16
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- Figure 41: France: leading grocers, sales per outlet, 2013-16
- Market shares
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- Figure 42: France: leading grocers’ shares of all food retailers’ sales, 2013-16
- Online
- The online sector as a whole
- Online grocery market size
- Shopping online for food
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- Figure 43: France: percentage of all individuals purchasing online in the past 12 months, 2012-16
- “Drive” click and collect dominates
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- Figure 44: France: drive click and collect, sales development, 2012-16
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- Figure 45: France: leading grocery retailers’ turnover from drive services, 2016
- Developing the Drive format
- Pedestrian Drives
- Home delivery services growing
- Third party delivery services
- The consumer – What you need to know
- Nearly everyone shops for food
- Men sharing the load more
- In-store shopping still the norm
- Changes to the way they shop
- Leclerc extending its lead
- Evidence of Lidl’s premiumisation
- Quality of fresh foods has the most room for improvement
- Who shops for groceries
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- Figure 46: France: responsibility for grocery shopping, September 2017
- Men participating more
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- Figure 47: France: responsibility for grocery shopping, by gender, September 2017
- How they shop for groceries
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- Figure 48: France: how they shop for groceries, September 2017
- Figure 49: France: how they shop for groceries, by age and gender, September 2017
- Shopping behaviours
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- Figure 50: France: grocery shopping habits, Q3 2017
- Growing interest in ethical and environmental shopping
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- Figure 51: France: grocery shopping habits, Q4 2015 and Q3 2017
- Where they shop for groceries
- Leclerc extending its lead
- Lidl leads the discounters
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- Figure 52: France: grocery retailers where the most money is spent, September 2017
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- Figure 53: France: grocery retailer they spend the most with, by average age and income, September 2017
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- Figure 54: France: type of shopping at grocery retailers, September 2017
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- Figure 55: France: repertoire of grocery retailers used for top up shopping in a typical month, September 2017
- Factors to improve at grocery retailers
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- Figure 56: France: factors to improve at grocery retailers, September 2017
- Leclerc
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- Figure 57: France: factors to improve at grocery retailers, relative importance compared to the average, Leclerc, September 2017
- Carrefour
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- Figure 58: France: factors to improve at grocery retailers, relative importance compared to the average, Carrefour, September 2017
- Intermarché
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- Figure 59: France: factors to improve at grocery retailers, relative importance compared to the average, Intermarché, September 2017
- Appendix – Data sources, abbreviations and supporting information
- Abbreviations
- Data sources
- INSTITUT NATIONALE DE LA STATISTIQUE ET DES ÉTUDES ÉCONOMIQUES (INSEE) – Paris
- EUROSTAT – Luxembourg
- EDITIONS DAUVERS - Rennes
Germany
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- Overview
- What you need to know
- Areas covered in this report
- Executive summary
- The market
- Consumer spending
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- Figure 60: Germany: consumer spending on food, drink and tobacco (incl. VAT), annual % change, 2012-17
- Inflation
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- Figure 61: Germany: consumer prices* of food and drink, annual % change, April 2016-September 2017
- Channels of distribution
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- Figure 62: Germany: estimated distribution of spending on food, drink and tobacco, 2016
- Sector size and forecast
- Leading players
- Key metrics
- Market shares
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- Figure 63: Germany: leading grocers’ shares of all food retailers’ sales, 2016
- Online
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- Figure 64: Germany: how they shop for groceries, by parental status, September 2017
- The consumer
- Who shops for groceries
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- Figure 65: Germany: responsibility for grocery shopping, September 2017
- How they shop for groceries
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- Figure 66: Germany: how they shop for groceries, September 2017
- Where they shop for groceries
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- Figure 67: Germany: grocery retailers where the most money is spent, September 2017
- Factors to improve at grocery retailers
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- Figure 68: Germany: factors to improve at grocery retailers, September 2017
- What we think
- Issues and insights
- The allure of online grocery shopping for families
- The facts
- The implications
- Good things come to those who don’t make consumers wait
- The facts
- The implications
- The market – What you need to know
- Consumer spending driven up by inflation
- Grocers account for 80% of consumer spending
- Food retailers’ sales just shy of €200 billion in 2017
- Spending and inflation
- Domestic spending continues to drive the economy
- Spending in 2017 pushed up by inflation
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- Figure 69: Germany: consumer spending on food and drink (incl. VAT), 2012-17
- Inflation
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- Figure 70: Germany: consumer prices* of food and drink, annual % change, 2012-16
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- Figure 71: Germany: consumer prices* of food and drink, annual % change, April 2016-September 2017
- Channels of distribution
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- Figure 72: Germany: estimated distribution of spending on food, drink and tobacco, 2016
- Sector size and forecast
- Grocers continue to grow faster than specialists
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- Figure 73: Germany: food retailers, sales (excl. VAT), 2012-17
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- Figure 74: Germany: food retailers, forecast sales (excl. VAT), 2017-22
- Leading players – What you need to know
- Catering to convenience
- Edeka leads but Rewe catching up
- Online grocery retailing gaining traction
- Online grocery retailing gaining traction
- Leading players
- Edeka focusses on convenience
- Rewe has a good year
- Aldi invests at home
- Kaiser’s Tengelmann fascia finally disappears
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- Figure 75: Germany: leading grocers, sales, 2013-16
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- Figure 76: Germany: leading retailers, outlets, 2013-16
- Figure 77: Germany: leading retailers, sales per outlet, 2013-16
- Market shares
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- Figure 78: Germany: leading grocers’ shares of all food retailers’ sales, 2013-16
- Online
- The online sector as a whole
- Online grocery market size
- Shopping online for food
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- Figure 79: Germany: percentage of all individuals purchasing online in the past 12 months, 2012-16
- Edeka launches same-day delivery via acquired platform
- Rewe growing its online sales
- Amazon Fresh finally lands in Germany
- Kaufland delays expected expansion
- The consumer – What you need to know
- Women increasingly sharing responsibility
- Store-based shopping continues to dominate
- Lidl marginally ahead in a fragmented market
- Checkout waiting times prove a bugbear to consumers
- Who shops for groceries
- Majority of consumers take full responsibility for grocery shopping
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- Figure 80: Germany: responsibility for grocery shopping, September 2017
- Women increasingly sharing responsibility for shopping
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- Figure 81: Germany: who shops for groceries, by gender, September 2017
- How they shop for groceries
- Store-based shopping dominates
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- Figure 82: Germany: how they shop for groceries, September 2017
- Online penetration higher among men
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- Figure 83: Germany: how they shop for groceries, by gender, September 2017
- Parents most likely to shop online
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- Figure 84: Germany: how they shop for groceries, by parental status, September 2017
- Online grocery shopping appeals to the most affluent
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- Figure 85: Germany: proportion doing any of their grocery shopping online (net), by household income, September 2017
- Where they shop for groceries
- Lidl marginally ahead in a fragmented market
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- Figure 86: Germany: grocery retailers where the most money is spent, September 2017
- Parents go to Kaufland
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- Figure 87: Germany: grocery retailer where the most money is spent, by parental status, September 2017
- Lidl more popular with younger consumers than Aldi
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- Figure 88: Germany: grocery retailer where the most money is spent, by age, September 2017
- Aldi proves more popular as a secondary shopping location
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- Figure 89: Germany: grocery retailers used for top up shopping, September 2017
- German consumers like to shop around
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- Figure 90: Germany: repertoire of grocery retailers used for top up shopping in a typical month, September 2017
- Factors to improve at grocery retailers
- Checkout waiting times a bugbear for German consumers
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- Figure 91: Germany: factors to improve at grocery retailers, September 2017
- Lidl shoppers would like to see a loyalty scheme introduced
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- Figure 92: Germany: factors to improve at grocery retailers, relative importance compared to the average, Lidl, September 2017
- Aldi shoppers want more information and faster checkout service
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- Figure 93: Germany: factors to improve at grocery retailers, relative importance compared to the average, Aldi, September 2017
- Edeka shoppers want better stock availability
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- Figure 94: Germany: factors to improve at grocery retailers, relative importance compared to the average, Edeka, September 2017
- Rewe shoppers want more organic products
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- Figure 95: Germany: factors to improve at grocery retailers, relative importance compared to the average, Rewe, September 2017
- Kaufland shoppers want better navigation
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- Figure 96: Germany: factors to improve at grocery retailers, relative importance compared to the average, Kaufland, September 2017
- Appendix – Data sources, abbreviations and supporting information
- Abbreviations
- Data sources
- STATISTISCHES BUNDESAMT – Wiesbaden
- EUROSTAT – Luxembourg
- BeVH - Berlin
Italy
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- Overview
- What you need to know
- Areas covered in this report
- Executive summary
- The market
- Spending and inflation
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- Figure 97: Italy: consumer spending on food, drink and tobacco (incl. VAT), annual growth, 2012-17
- Figure 98: Italy: consumer prices* of food and drink, annual % change, January 2016-October 2017
- Channels of distribution
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- Figure 99: Italy: estimated distribution of spending on food and beverages, 2016
- Sector size and forecast
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- Figure 100: Italy: food retailers’ sales* versus all retailers’ sales* (excl. fuel), 2012-17
- Leading players
- Key metrics
- Market shares
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- Figure 101: Italy: leading grocers’ shares of all food retailers sales, 2016
- Online
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- Figure 102: Italy: oNLINE PURCHASING IN THE PAST 12 MONTHS, EUROPEAN COMPARISONS, 2016
- The consumer
- Who shops for groceries
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- Figure 103: Italy: who shops for groceries, by gender, September 2017
- How they shop for groceries
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- Figure 104: Italy: how they shop for groceries, September 2017
- Where they shop for groceries
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- Figure 105: Italy: grocery retailers where the most money is spent, September 2017
- Factors to improve at grocery retailers
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- Figure 106: Italy: factors to improve at grocery retailers, September 2017
- What we think
- Issues and insights
- Is there room for another major discounter in Italy?
- The facts
- The implications
- Is it finally the time for online grocery to take off in Italy?
- The facts
- The implications
- The market – What you need to know
- Consumer spending drives GDP increase
- Inflation almost negligible
- Grocers take three-quarters of spending on food drink
- Good growth in 2016 but not as high as the previous year
- A return to slightly stronger growth is predicted
- Spending and inflation
- Italian economy is still weak
- Consumer spending drives GDP increases
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- Figure 107: Italy: consumer spending on food, drink and tobacco (incl. VAT), 2012-17
- Inflation
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- Figure 108: Italy: consumer prices * of food and drink, annual % change, 2012-16
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- Figure 109: Italy: consumer prices* of food and drink, annual % change, January 2016-October 2017
- Channels of distribution
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- Figure 110: Italy: estimated distribution of spending on food and beverages, 2016
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- Figure 111: Italy: estimated distribution of spending on food and beverages, 2012-16
- Sector size and forecast
- 2016 growth good but not as high as the previous year
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- Figure 112: Italy: food retailers, sales (excl. VAT), 2012-17
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- Figure 113: Forecast food retailers, forecast sales (excl. VAT), 2017-22
- Leading players – What you need to know
- Coop Italia maintains sales growth momentum
- Rivals enhance own brand and seek to develop improved online offers
- Coop Italia retains market leadership
- Online in Italy: Small and underdeveloped but bubbling under
- Leading players
- Coop Italia reasserts its position
- Conad invests for growth
- Selex growth outstrips its main rivals
- Esselunga spreads its wings
- Gruppo VéGé leaps ahead
- Aldi still to open first store
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- Figure 114: Italy: leading grocers, sales (excl. VAT), 2014-16
- Carrefour only major operator to shrink store estate
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- Figure 115: Italy: leading grocers, outlets, 2014-16
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- Figure 116: Italy: leading grocers, Sales per outlet, 2014-16
- Market shares
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- Figure 117: Italy: leading grocers’ shares of all food retailers sales, 2014-16
- Online
- The online sector as a whole
- Online market size for food
- Shopping online for food
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- Figure 118: Italy: percentage of all individuals purchasing online in the past 12 months, 2012-16
- Figure 119: Italy: oNLINE PURCHASING IN THE PAST 12 MONTHS, EUROPEAN COMPARISONS, 2016
- Leading online players
- Organisation structure can be a barrier to e-commerce delivery
- Conad unconvinced about online grocery
- Amazon trying to secure a slice of online grocery business
- The consumer – What you need to know
- Responsibility falls on female consumers
- Consumers still reluctant to embrace online
- Coop Italia still the most popular primary shopping destination
- Consumers want to see fresh food improvements
- Who shops for groceries
- More than half responsible for grocery shopping
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- Figure 120: Italy: who shops for groceries, September 2017
- Gender divide remains
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- Figure 121: Italy: who shops for groceries, by gender, September 2017
- How they shop for groceries
- Most still shop in-store
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- Figure 122: Italy: how they shop for groceries, September 2017
- 35-44s drive online purchasing
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- Figure 123: Italy: how they shop for groceries, by age, September 2017
- Grocery shopping habits – Consumers are looking for a bargain
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- Figure 124: Italy: grocery shopping habits, Q4 2017
- Where they shop for groceries
- More people spend most with the Coop
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- Figure 125: Italy: grocery retailers where the most money is spent, September 2017
- A&O attracts a young shopper
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- Figure 126: Italy: grocery retailer they spend the most with, by average age and income, September 2017
- Lidl also a popular choice
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- Figure 127: Italy: grocery retailers used for top up shopping, September 2017
- Half of consumers are loyal to one retailer
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- Figure 128: Italy: repertoire of grocery retailers used for top up shopping in a typical month, September 2017
- Esselunga’s online offer stands out
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- Figure 129: Italy: how they shop for groceries, by main retailer used, September 2017
- Factors to improve at grocery retailers
- Most want better quality fresh food
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- Figure 130: Italy: factors to improve at grocery retailers, September 2017
- Provenance is also important
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- Figure 131: Italy: factors to improve at grocery retailers, by rank, September 2017
- Lidl shoppers want a loyalty scheme
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- Figure 132: Italy: factors to improve at grocery retailers, by main retailer, September 2017
- Appendix – Data sources, abbreviations and supporting information
- Abbreviations
- Data sources
- INSTITUTO CENTRALE DI STATISTICA (ISTAT) – Rome
- EUROSTAT – Luxembourg
- PIANETA DISTRIBUZIONI, a report produce by Largo Consumo
Spain
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- Overview
- What you need to know
- Areas covered in this report
- Executive summary
- The market
- Consumer spending
-
- Figure 133: Spain: annual % change in consumer spending, 2012-17
- Inflation
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- Figure 134: Spain: consumer prices of food and drink, annual % change, Jan 2016-Sept 2017
- Channels of distribution
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- Figure 135: Spain: estimated distribution of spending on food, drink and tobacco, 2016
- Sector size and forecast
- Leading players
- Key metrics
- Market shares
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- Figure 136: Spain: leading grocers’ shares of all food retailers’ sales, 2016
- Online
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- Figure 137: Spain: online sales by product category and type of retailer, 2016
- The consumer
- Who shops for groceries
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- Figure 138: Spain: who is responsible for grocery shopping, September 2017
- How they shop for groceries
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- Figure 139: Spain: how they shop for groceries, September 2017
- Where they shop for groceries
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- Figure 140: Spain: grocery retailers where the most money is spent, September 2017
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- Figure 141: Spain: other grocery retailers used in Spain, September 2017
- Factors to improve at grocery retailers
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- Figure 142: Spain: what consumers would like to see improved at the grocery retailer they spend most money with, based on any rank, September 2017
- What we think
- Issues and insights
- How are retailers adapting to changing shopping habits?
- The facts
- The implications
- What are the opportunities for driving sales?
- The facts
- The implications
- The market – What you need to know
- Spending on food and drink grows
- Inflation rises in 2017
- Grocers account for 75% of the total market
- Growth of food specialists outpacing grocers
- Sales at food retailers to reach €115.7 billion by 2022
- Spending and inflation
- The economy in Spain
- Consumer spending on food and drink
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- Figure 143: Spain: consumer spending on food, drink and tobacco (incl. VAT), 2012-17
- Inflation
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- Figure 144: Spain: consumer prices of food and drink, annual % change, 2012-16
- Figure 145: Spain: consumer prices of food and drink, annual % change, Jan 2016-Sept 2017
- Channels of distribution
- Grocers account for 75% of the total market
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- Figure 146: Spain: estimated distribution of spending on food, drink and tobacco, 2016
- Sector size and forecast
- Growth of food specialists outpacing grocers
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- Figure 147: Spain: food retailers, sales (excl. VAT), 2013-17
- Sales at food retailers to reach €115.7 billion by 2022
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- Figure 148: Spain: food retailers, forecast sales (excl. VAT), 2017-22
- Leading players – What you need to know
- Mercadona leads the market
- Increase in convenience store formats
- Discounter Lidl grows market share
- Online grocery retailing is still underdeveloped
- Leading players
- Mercadona grows revenue by 3.8%
- Increase in convenience store formats
- Discounters expand
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- Figure 149: Spain: leading grocers, sales (excl VAT), 2014-16
- Figure 150: Spain: leading grocers, outlets, 2014-16
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- Figure 151: Spain: leading grocers, sales per outlet, 2014-16
- Market shares
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- Figure 152: Spain: leading grocers’ shares of all food retailers’ sales, 2014-16
- Online
- Online retailing in Spain
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- Figure 153: Spain: online sales by product category and type of retailer, 2016
- Shopping online for food
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- Figure 154: Spain: percentage of all individuals purchasing online in the past 12 months, 2012-16
- Figure 155: Spain: online purchasing, 2012-16
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- Figure 156: Europe: percentage of all individuals purchasing online in the past 12 months, 2016
- Leading players in online grocery retailing
- Amazon launches Amazon Pantry in Spain
- The consumer – What you need to know
- Women do most of the grocery shopping
- Most shop in-store for food
- Mercadona remains the most popular
- Lidl increases in popularity
- Quality of fresh foods is main improvement wanted
- Demand for better loyalty schemes
- Who shops for groceries
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- Figure 157: Spain: who is responsible for grocery shopping, September 2017
- Women do most of the grocery shopping
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- Figure 158: Spain: who is responsible for grocery shopping, by gender, September 2017
- Gender gap is greater among older people
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- Figure 159: Spain: consumers mainly/wholly responsible for grocery shopping, by gender and age group, September 2017
- How they shop for groceries
- Most shop in-store for food
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- Figure 160: Spain: how they shop for groceries, September 2017
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- Figure 161: Spain: how they shop for groceries, September 2017
- Carrefour shoppers most likely to shop online
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- Figure 162: Spain: how they shop for groceries by main retailer shopped at, September 2017
- Where they shop for groceries
- Mercadona remains the most popular
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- Figure 163: Spain: grocery retailers where the most money is spent, September 2017
- Retailer by age and income
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- Figure 164: Spain: grocery retailers where the most money is spent, by average age and income, September 2017
- Lidl increases in popularity
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- Figure 165: Spain: grocery retailers used for top up shopping, September 2017
- Spaniards shop at few retailers for food
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- Figure 166: Spain: repertoire of grocery retailers used for top up shopping, September 2017
- Factors to improve at grocery retailers
- Quality of fresh foods is main improvement wanted
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- Figure 167: Spain: factors that consumers would like to see improved at the grocery retailers they spend most money with, based on any rank, September 2017
- Demand for better loyalty schemes
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- Figure 168: Spain: factors ranked first that consumers would like to see improved at the grocery retailers they spend most money with, September 2017
- Demand for Carrefour to improve customer service
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- Figure 169: Spain: factors to improve at grocery retailers, relative importance compared to the average, Mercadona and Carrefour, September 2017
- Appendix – Data sources, abbreviations and supporting information
- Abbreviations
- Data sources
- INSTITUTO NACIONAL DE ESTADISTICA (INE) – Madrid
- EUROSTAT – Luxembourg
- Comisión Nacional de los Mercados y la Competencia
UK
-
- Overview
- What you need to know
- Products covered in this Report
- Executive summary
- The market
- Real incomes now falling
-
- Figure 170: Real incomes: CPIH versus annual weekly earnings (excluding bonuses) Jan 2014-Oct 2017
- Consumer spending on food and drink accelerates
- Grocery retail sales return to more substantial growth
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- Figure 171: All food retail sales (incl. VAT), 2012-22
- Supermarkets sales also expected to return to growth…
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- Figure 172: Supermarkets’ market size and forecast (incl. VAT), 2012-22
- …but are likely to continue to lose share of spending
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- Figure 173: Estimated channels of distribution for grocery retail sales, 2016
- Leading retailers
- Tesco remains the dominant player
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- Figure 174: Leading grocery retailers: share of all grocery retail sales, 2016
- Aldi and Lidl continue to gain ground
- Tesco continues to recover its brand image
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- Figure 175: Attitudes towards and usage of selected brands, September 2017
- The consumer
- Levels of top-up shopping continue to rise
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- Figure 176: Grocery shopping behaviour, September 2015-17
- A majority continue to spend the most in supermarkets
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- Figure 177: Types of stores where consumers spend the most, September 2016 and 2017
- Meal planning influences shopping behaviour
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- Figure 178: How grocery shoppers plan meals in advance, September 2017
- Tesco the most used retailer in the UK
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- Figure 179: Grocery retailers used for primary and secondary shops, September 2017
- Nine in ten supermarket shoppers purchase non-foods
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- Figure 180: Types of non-foods purchased in supermarkets, September 2017
- Consumers have noticed price rises
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- Figure 181: Attitudes to pricing and trading down, September 2017
- What we think
- Issues and insights
- This season’s must have accessory: wholesale
- The facts
- The implications
- Trading up/down/sideways: What falling real incomes could mean for the sector
- The facts
- The implications
- Amazon and Whole Foods: for now file under ‘potential’
- The facts
- The implications
- The market – What you need to know
- Inflation continues to grow…
- …meaning real incomes are now falling
- Consumer spending on food and drink accelerates
- Grocery retail sales return to more substantial growth
- Supermarkets sales also expected to return to growth…
- …but are likely to continue to lose share of spending
- Market drivers
- Inflation rises
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- Figure 182: Food and drink inflation, 2012-October17
- Consumer spending power falls
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- Figure 183: Average weekly earnings by consumer price index, Jan 2014-Sep 2017
- Consumer confidence has taken a hit but is holding up overall
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- Figure 184: Consumer confidence: current financial situation vs sentiment for the coming year, Jan 2014-Sep 2017
- Private renting increases
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- Figure 185: UK household tenure status, 2011-16
- Consumer spending on food and drink
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- Figure 186: Consumer spending on core food and drink categories, 2012-17
- Spending on food
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- Figure 187: Annual % change in the value, volume and prices in the food category, 2012-17
- How food spending breaks down
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- Figure 188: Composition of consumer spending on food, categories as a % of total spending, 2016
- Spending on non-alcoholic drinks
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- Figure 189: Annual % change in the value, volume and prices in the non-alcoholic beverages category, 2012-17
- Spending on alcoholic drinks
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- Figure 190: Annual % change in the value, volume and prices in the alcoholic beverages category, 2012-17
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- Figure 191: Composition of consumer spending on alcoholic drinks, categories as a % of total spending, 2016
- Sector size and forecast
- Grocery sector returns to strong growth driven by inflation
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- Figure 192: All food retail sales (incl. VAT), 2012-22
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- Figure 193: All food retail sales, market size and forecast, 2012-22
- Supermarket sector predicted to return to growth…
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- Figure 194: Supermarkets’ market size and forecast (incl. VAT), 2012-22
- Figure 195: Supermarkets: market size and forecast (incl. VAT), 2012-22
- …but are likely to continue to lose share in the short term
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- Figure 196: Estimated percentage of grocer sector sales accounted for by supermarkets, 2012-22
- Forecast methodology
- Channels of distribution
- Supermarkets account for over half of all grocery retail sales
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- Figure 197: Estimated channels of distribution for grocery retail sales, 2016
- However supermarkets are increasingly sharing consumer baskets
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- Figure 198: Estimated breakdown of sector sales, by channel, 2012-17
- The consumer – What you need to know
- Levels of top-up shopping continue to rise
- A majority continue to spend the most in supermarkets
- Meal planning influences shopping behaviour
- Tesco the most used retailer in the UK
- Nine in ten supermarket shoppers purchase non-foods
- Consumers have noticed price rises
- Traditional loyalty schemes still hold significance for shoppers
- How they shop
- Nine in ten are responsible for grocery shopping
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- Figure 199: Who is responsible for grocery shopping in the household, September 2017
- Grocery shopping habits are becoming more fluid
-
- Figure 200: Grocery shopping behaviour, September 2015-17
- Younger consumers more likely to do a singular main shop
-
- Figure 201: Shopping behaviour by age, September 2017
- However such behaviours are not static
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- Figure 202: Mintel’s Grocery Tracker: shopping behaviour March 2016-June 2017
- Types of stores used
- Over half of grocery shoppers still spend the most in supermarkets
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- Figure 203: Types of stores where consumers spend the most, September 2016-2017
- Who spends the most in supermarkets?
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- Figure 204: Types of stores where consumers spend the most, by age, September 2017
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- Figure 205: Types of stores where consumers spend the most, by parental status, September 2017
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- Figure 206: Types of stores where consumers spend the most, by type of area lived in, September 2017
- The influence of family on shopping habits
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- Figure 207: Parental influence on grocery shopping, September 2017
- The impact of planning and eating out
- Most do some form of meal planning
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- Figure 208: How grocery shoppers plan meals in advance, September 2017
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- Figure 209: How grocery shoppers plan meals in advance, by age, September 2017
- How does meal planning affect grocery shopping behaviour?
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- Figure 210: How grocery shoppers plan meals in advance, by grocery shopping behaviour, September 2017
- Just under a third eat out or have a takeaway for dinner at least once a week
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- Figure 211: Frequency of eating out, September 2017
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- Figure 212: Frequency of eating out, by age, September 2017
- How does eating out affect shopping behaviours?
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- Figure 213: Frequency of eating out, by grocery shopping behaviour, September 2017
- Retailers used
- Tesco the UK’s most visited grocery retailer
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- Figure 214: Grocery retailers used, September 2017
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- Figure 215: Trend of grocery retailers used, September 2015 -2017
- Tesco’s success is borne out of capturing both main and secondary shops
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- Figure 216: Grocery retailers used for primary and secondary shops, September 2017
- Less than one in ten shop with one retailer
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- Figure 217: Repertoire of secondary retailers used, September 2017
- Asda shoppers most likely to do a secondary shop at the discounters
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- Figure 218: Where leading retailers’ primary shoppers also shop, September 2017
- Retailer demographic comparison
- Tesco attracts the highest level of young secondary shoppers
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- Figure 219: Leading grocery retailers used for primary and secondary shops, by age, September 2017
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- Figure 220: The discounters: primary and secondary shoppers, by age, September 2017
- Tesco and Sainsbury’s picking up secondary use in urban areas
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- Figure 221: Leading grocery retailers used for primary and secondary shops, by age, September 2017
- Tesco and Sainsbury’s strongest in the capital
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- Figure 222: Leading retailers’ primary shoppers, by region lived in, September 2017
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- Figure 223: Leading retailers’ secondary shoppers, by region lived in, September 2017
- Asda strong in the lower socio-economic groups
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- Figure 224: Leading grocery retailers used for primary and secondary shops, by socio-economic group, September 2017
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- Figure 225: Aldi and Lidl, primary and secondary grocery shoppers, by socio-economic group, September 2017
- Non-foods in supermarkets
- Health and beauty the most popular non-food category
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- Figure 226: Types of non-foods purchased in supermarkets, September 2017
- Clothing purchasing peaks amongst Asda shoppers
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- Figure 227: Types of non-foods purchased in supermarkets, by retailer where the most money is spent in a typical month, September 2017
- Consumers tend to favour a few categories
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- Figure 228: Types of non-foods purchased in supermarkets, repertoire analysis, September 2017
- Non-food products and services seen as time-saving and convenient
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- Figure 229: Attitudes to non-foods in supermarkets, September 2017
- Young consumers more likely to be swayed by non-food range
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- Figure 230: Types of non-foods purchased in supermarkets, September 2017
- Attitudes to prices and loyalty schemes
- Consumers have noticed price increases
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- Figure 231: Attitudes to pricing and trading down, September 2017
- Older consumers most likely to have noticed price increases
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- Figure 232: Agreement to statements about pricing and trading down, by age, September 2017
- A move to own-brand?
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- Figure 233: Mintel Grocery Tracker: attitudes to own v private label, March 2016-Sep 2017
- Loyalty schemes
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- Figure 234: Attitudes to loyalty schemes, September 2017
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- Figure 235: Agreement to statements around loyalty schemes, by retailer with who the most money is spent in a typical month, September 2017
- Leading retailers – What you need to know
- Tesco is still the dominant player
- Aldi and Lidl continue to gain ground
- Tesco continues to recover its brand image
- Almost half of consumers do some shopping online
- Checkout free grocery
- Leading grocery retailers – Key metrics
- 2016 sees a return to growth for (most of) the leading players
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- Figure 236: Leading grocery retailers: net sales, 2012-16
- Consolidation amongst the symbol groups
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- Figure 237: Leading grocery retailers: store numbers, 2012-16
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- Figure 238: Leading grocery retailers: annual sales per outlet, 2012-16
- Sales area and densities
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- Figure 239: Leading grocery retailers: total sales area, 2012-16
- Figure 240: Leading grocery retailers: annual sales per sq m, 2012-16
- Operating profits and margins
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- Figure 241: Leading grocery retailers: operating profits, 2012-16
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- Figure 242: Leading grocery retailers: operating margins, 2012-16
- Market share
- Tesco is the market leader
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- Figure 243: Leading grocery retailers: share of all grocery retail sales, 2016
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- Figure 244: Leading grocery retailers: share of all grocery retail sales, 2012-17
- Could Aldi crack the top four?
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- Figure 245: Market shares: The Big Four grocery multiples vs the discounters, 2010-17
- A note on our market share
- Space allocation summary
- Summary data and classifications
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- Figure 246: Food, non-food standard classifications, 2017
- Convenience comparison overview
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- Figure 247: UK leading food retailers’ hypermarket store format: convenience comparison overview split, November 2017
- Figure 248: UK leading food retailers’ superstore format: convenience comparison overview split, November 2017
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- Figure 249: UK leading food retailers’ smaller supermarkets and discounters: Convenience comparison overview split, November 2017
- Detailed convenience comparison split
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- Figure 250: UK leading food retailers’ hypermarket store format: convenience comparison detailed split, November 2017
- Figure 251: UK leading food retailers’ superstore format: convenience comparison detailed split, November 2017
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- Figure 252: UK leading food retailers’ smaller supermarkets and discounters: convenience comparison detailed split, November 2017
- Food and drink categories split
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- Figure 253: UK leading food retailers: food and drink categories as a percentage of total space allocated to food and drink, November 2017
- Retail product mix
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- Figure 254: Leading food retailers, estimated sales mix, 2016
- Figure 255: Leading food retailers: category sales as % total sales, 2016
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- Figure 256: Leading food retailers, sales density by broad category, 2016
- Figure 257: Leading food retailers: estimated share of key product markets, 2016
- Brand research
- What you need to know
- Brand map
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- Figure 258: Attitudes towards and usage of selected brands, September 2017
- Key brand metrics
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- Figure 259: Key metrics for selected brands, September 2017
- Brand attitudes: Aldi and Lidl lead perceptions of offering good value
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- Figure 260: Attitudes, by brand, September 2017
- Brand personality: Still work to do for the Co-op to change perceptions
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- Figure 261: Brand personality – Macro image, September 2017
- The big four trade on being reliable and accessible
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- Figure 262: Brand personality – Micro image, September 2017
- Brand analysis
- Tesco
- Sainsbury’s
- Asda
- Morrisons
- Aldi
- The Co-op
- Lidl
- M&S Simply Food
- Iceland
- Waitrose
- Ocado
- Amazon and Whole Foods
- Online
- Over half do online grocery shopping
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- Figure 263: Usage of online grocery shopping, December 2016
- Online grocery is only around 6% of total sector sales
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- Figure 264: Estimated breakdown of sector sales, by channel, 2012-17
- Delivery passes on the rise
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- Figure 265: Ownership of delivery passes, December 2016
- Tesco is the dominant online player but losing market share
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- Figure 266: Leading online grocery retailers’ estimated market shares, 2016
- Launch activity and innovation
- Checkout-free grocery shopping
- Speedy delivery services
- Voice-controlled devices that can order grocery items for direct delivery to your home
- Driverless grocery delivery
- New grocery store with a unique, artisan-style twist on the traditional supermarket experience
- Zero waste supermarkets
- Sainsbury’s capitalising on the revival in interest in vinyl
- Grab & Go van to save them time and effort travelling to a store
- Advertising and marketing activity
- 2016 total advertising spend declined 5.8% year-on-year
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- Figure 267: Recorded above-the-line, online display and direct mail total advertising expenditure by UK supermarket and online grocers, 2013-16
- Asda toppled by Lidl as the leading advertiser by spend
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- Figure 268: Recorded above-the-line, online display and direct mail total advertising expenditure by leading UK supermarket and online grocers, 2013-16
- Advertising spend peaks around Easter and in the month leading up to Christmas
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- Figure 269: Recorded above-the-line, online display and direct mail total advertising expenditure by UK supermarket and online grocers, by month, 2015-16
- TV accounted for the lion’s share of spend in 2016
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- Figure 270: Percentage media type split of recorded above-the-line, online display and direct mail total advertising expenditure by UK supermarkets and online grocers, 2013-16
- What we’ve seen so far in 2017
- Nielsen Ad Intel coverage
Ahold Delhaize
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- What we think
- A good fit
- Local brands at core of company strategy
- What next?
- Company background
- Company performance
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- Figure 271: Ahold Delhaize: group financial performance*, 2015-16
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- Figure 272: Ahold Delhaize: outlet data*, 2015-16
- Retail offering
Aldi
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- What we think
- The key markets
- Germany
- UK
- US
- Australia
- Further expansion
- Company background
- Company performance
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- Figure 273: Aldi: estimated group sales performance, 2012-16
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- Figure 274: Aldi: number of outlets, 2012-16
- Retail offering
Asda Group
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- What we think
- Toyou drives footfall into stores
- Lack of significant convenience presence could be an issue
- Better solution may be to push hard on online development
- A deal on the horizon?
- Cost-cutting on the agenda
- What next?
- Company background
- Company performance
-
- Figure 275: Asda Group Ltd: group financial performance, 2012-16
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- Figure 276: Asda Group Ltd: outlet data, 2012-16
- Retail offering
Auchan
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- What we think
- Single brand simplifies relationship with customers
- Selling off non-core businesses
- Stronger buying links with Système U but closer relationship ruled out
- An expanding presence in Eastern Europe
- What next?
- Company background
- Company performance
-
- Figure 277: Auchan: group financial performance, 2012-16
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- Figure 278: Auchan: outlet data, 2012-16
- Retail offering
Carrefour
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- What we think
- A new boss, a new plan
- Core strength in food growing strongly
- Expanding convenience formats
- Online evolving
- Company background
- Company performance
- Group
- France
- Rest of Europe
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- Figure 279: Carrefour: group financial performance, 2012-16
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- Figure 280: Carrefour: outlet data, 2012-16
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- Figure 281: Carrefour (Europe): outlet numbers, 2013-16
- Figure 282: Carrefour: store numbers by country, 2015-16 (at December)
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- Figure 283: Carrefour: European hypermarket numbers (directly operated stores only), 2016
- Figure 284: Carrefour: European supermarket numbers (directly operated stores only, 2016
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- Figure 285: Carrefour: European c-store numbers (directly operated stores only), 2016
- Retail offering
Casino
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- What we think
- Enhanced discount shopping experience fuelling growth at Leader Price
- Hypermarkets focusing on food and cutting back on non-food retail space
- Supermarkets improve fresh food offering and multichannel capability
- Longer opening hours, new loyalty card and more delivery options boost Monoprix
- Evolving ‘Mandarine’ store format driving sales at ultra-convenient chain Franprix
- Other convenience banners upgrading their offering and introducing new concepts
- Quickening the checkout process across its retail brands
- Company background
- Company performance
-
- Figure 286: Casino: group financial performance, 2012-16
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- Figure 287: Casino (France): outlet data, 2012-16
- Retail offering
The Co-operative Food
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- What we think
- £137.5 million bid for wholesale group Nisa
- IT investment transforming the store experience
- Rolling out local sourcing programme nationwide
- Healthier food options
- Bolstering eco credentials
- Company background
- Company performance
-
- Figure 288: The Co-operative Food: group financial performance, 2012/13-2016/17
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- Figure 289: The Co-operative Food: outlet data, 2012/13-2016/17
- Retail offering
Dia
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- What we think
- Store remodelling programme
- Greater focus on gourmet foods
- Focus on online
- Investment in international
- Company background
- Company performance
-
- Figure 290: Dia: group financial performance, 2012-16
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- Figure 291: Dia: outlet data, 2012-16
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- Figure 292: Dia: store formats
- Retail offering
Edeka Group
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- What we think
- Same-day grocery delivery service
- New convenience store concept
- Convenient grocery delivery fulfilment option
- Edeka expanding into the drugstore market
- Netto Marken-Discount responding to consumers’ food provenance concerns
- Company background
- Company performance
-
- Figure 293: Edeka Group: food retail sales performance, 2012-16
- Figure 294: Edeka Group: food retail outlet data, 2012-16
- Retail offering
E Leclerc
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- What we think
- A trailblazer on price
- Leader in the Drive format
- Company background
- Company performance
-
- Figure 295: E Leclerc: estimated group sales performance, excl. VAT, 2012-16
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- Figure 296: E Leclerc: outlet data, 2012-16
- Retail offering
Iceland Foods
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- What we think
- New concept stores continue to be rolled out
- Quality focus for products
- Loyalty programme to move to existing payment cards
- Company background
- Company performance
-
- Figure 297: Iceland Foods Ltd: group financial performance, 2012/113-2016/17
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- Figure 298: Iceland Foods Ltd: outlet data, 2012/13-2016/17
- Retail offering
Jerónimo Martins
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- What we think
- Pingo Doce focused on own brand development to maintain price competitiveness
- Store improvements helping grow Pingo Doce sales
- New pre-ordered meal solutions service for time-pressed households
- New Biedronka deli concept sparks rumours of a push into convenience grocery retail
- Self-service Biedronka outlets to reduce checkout queuing times
- Biedronka promoting good health through sportswear launch and reformulated food products
- Biedronka expanded non-food offering
- Biedronka bolstering its appeal as a retail destination for cosmetics
- Company background
- Company performance
-
- Figure 299: Jerónimo Martins: group financial performance, 2012-16
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- Figure 300: Jerónimo Martins: outlet data, 2012-16
- Retail offering
Marks & Spencer (UK Food)
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- What we think
- Delivery and convenience prioritised
- Sushi counters
- Plan A 2025 – A new sustainability and eco focus
- Company background
- Company performance
-
- Figure 301: Marks & Spencer (UK Food): group sales performance, 2012/13-2016/17
- Figure 302: Marks & Spencer (UK Food): food outlets, by format, 2012/13-2016/17
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- Figure 303: Marks & Spencer (UK Food): outlet data, 2012/13-2016/17
- Retail offering
Mercadona
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- What we think
- Growing importance in the world of beauty
- Continuing to invest in its store network
- Focus on fresh products
- International expansion
- What next?
- Company background
- Company performance
-
- Figure 304: Mercadona: group financial performance, excl. VAT, 2012-16
- Figure 305: Mercadona: outlet data, 2012-16
- Retail offering
Wm Morrison Group
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- What we think
- ‘Fresh look’ supermarket format driving store sales growth
- Re-entry into the convenience market
- Responding to consumer demand for more locally sourced food and drink products
- New store-pick online service extends home delivery reach
- Expanded online product offering boosting e-commerce sales
- Own-label push to combat food price inflation
- First womenswear range
- Cutting food waste
- Company background
- Company performance
-
- Figure 306: Wm Morrison Group: group financial performance, 2012/13-2016/17
- Figure 307: Wm Morrison Group: outlet data, 2012/13-2016/17
- Retail offering
Les Mousquetaires (Intermarché)
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- What we think
- A new strategy
- Overhaul of private label
- Digitalisation
- Netto doing well
- Company background
- Company performance
-
- Figure 308: Les Mousquetaires: grocery operations – Estimated sales performance, 2013-16
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- Figure 309: Les Mousquetaires: grocery outlet data, 2012-16
- Retail offering
-
- Figure 310: France: customer profile of consumers using Intermarché for their main shop, September 2017
Ocado Group
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- What we think
- Waitrose sourcing agreement has positives and negatives
- No guarantee that Waitrose will terminate…
- …but the implications for Ocado if it does
- Broadening the customer base
- Diversifying into new sectors
- What next?
- Company background
- Company performance
-
- Figure 311: Ocado Group plc: group financial performance, 2011/12-2015/16
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- Figure 312: Ocado Group plc: key performance metrics, 2012/13-2015/16
- Retail offering
Real
-
- What we think
- New Markthalle Krefeld store concept success
- New buying alliance will bring extended product range and lower prices
- Integration of Hitmeister expands online product offering
- Preparing to roll out a nationwide grocery home delivery service
- Considering roll-out of click-and-collect across its entire store network
- Voice-controlled shopping
- Company background
- Company performance
-
- Figure 313: Real: group financial performance, 2012/13-2016/17
-
- Figure 314: Real: outlet data, 2012/13-2016/17
- Retail offering
Rewe
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- What we think
- Clearer strategy emerges for international operations
- Exploiting convenience
- Going local
- The natural way
- Online plans
- What next?
- Company background
- Company performance
-
- Figure 315: Rewe: group* financial performance, 2012-16
-
- Figure 316: Rewe: outlet data, 2012-16
- Retail offering
J Sainsbury (UK)
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- What we think
- Looking to drive synergies from the Home Retail Group deal
- Pushing ahead with online innovations
- Keeping a lid on costs
- What next?
- Company background
- Company performance
-
- Figure 317: J Sainsbury (UK)*: group financial performance, 2012/13-2016/17
-
- Figure 318: J Sainsbury (UK): outlet data, 2012/13-2016/17
- Retail offering
Schwarz Group (Lidl)
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- What we think
- Lidl lands in the US
- Further expansion
- Lidl goes on the attack in Germany
- Further gains in the UK
- Embracing technology
- Lidl bets big on clothing
-
- Figure 319: Esmara by Heidi Klum at Lidl UK, September 2017
- Online operations at early stages of development
- Company background
- Company performance
-
- Figure 320: Schwarz Group: group sales performance, 2012/13-2016/17
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- Figure 321: Schwarz Group: outlet data, 2012/13-2016/17
- Retail offering
Spar International
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- What we think
- Capitalising on smaller, more frequent food shopping
- Modernisation of larger stores
- New health store concept to meet the demands of health-conscious consumers
- E-commerce solutions to make shopping as convenient as possible
- Food waste scheme prompts positive response
- Company background
- Company performance
-
- Figure 322: Spar International: Western Europe and Central & Eastern Europe retail sales, by country, 2012-16
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- Figure 323: Spar International: Western Europe and Central & Eastern Europe outlets, 2012-16
- Figure 324: Spar International: Western Europe and Central & Eastern Europe retail sales area, 2012-16
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- Figure 325: Spar International: Western Europe and Central & Eastern Europe sales per sq m, by country, 2012-16
- Retail offering
Tesco
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- What we think
- The turnaround
- Booker
- Logic behind the deal
- A consumer downturn?
- Company background
- Fraud Squad investigation
- Company performance
- Full year 2016/17
-
- Figure 326: Tesco: sales growth by country in local currency terms, 2015/16-2016/17
- First half 2017/18
-
- Figure 327: Tesco: first half sales growth by country in local currency terms, H1 2016/17-H1 2017/18
- Online
- Tesco Bank
- The balance sheet
-
- Figure 328: Tesco Plc: group financial performance, 2012/13-2016/17
- Figure 329: Tesco UK: like-for-like sales growth by format, Q1 and Q2 2017/18
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- Figure 330: Tesco: UK store space by format, 2017
- Figure 331: Tesco Plc: outlet data, 2012/13-2016/17
- Retail offering
Waitrose
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- What we think
- Store sales decline forces shift in focus
- Prioritising footfall and loyalty over profit
- Foodservice and click-and-collect drive footfall
- What next?
- Company background
- Company performance
-
- Figure 332: Waitrose: group financial performance, 2012/13-2016/17
-
- Figure 333: Waitrose: outlet data, 2012/13-2016/17
- Retail offering
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