Table of Contents
Executive Summary
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- The market
- Holiday taking on the rise
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- Figure 1: Holiday review – Estimated overseas and domestic holiday market volumes, 2010-16
- Rail travel continues to grow in popularity
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- Figure 2: Average number of trips taken per person per year, by car/van and surface rail, 1995-2014
- More vehicles and heavier flows on the UK’s motorway network
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- Figure 3: Number of licensed vehicles in Great Britain, 2010-15
- Air passenger travel bouncing back
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- Figure 4: Total passenger numbers at reporting UK airports, 2005-15
- The consumer
- Railway stations most visited
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- Figure 5: Reasons for travel hub visitation, April 2016
- Foodservice outlets most visited
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- Figure 6: Outlets purchased from in travel hubs, April 2016
- Food-to-go the primary reason for purchasing
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- Figure 7: Reasons for buying in travel hubs, April 2016
- Retail purchasing concentrated on outlets than can serve food-to-go needs
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- Figure 8: Retail outlets purchased from, by travel hub, April 2016
- Pricing a concern for many visitors
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- Figure 9: Satisfaction with factors relating to purchasing in travel hubs, April 2016
- Travellers acknowledge the development of travel retail, but want more
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- Figure 10: Attitudes towards retailers within travel hubs, April 2016
- Shedding the baggage
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- Figure 11: Attitudes towards online shopping and home delivery in travel hubs, April 2016
- What we think
Issues and Insights
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- MSAs: Variety the spice of life?
- The facts
- The implications
- Railway stations – Getting click-and-collect in perspective
- The facts
- The implications
- Airport terminals – Will a rise in city breaks affect trading?
- The facts
- The implications
The Market – What You Need to Know
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- Real incomes rising leaving more disposable income
- Overseas holidays growing faster than domestic holidays
- Car travel remains key but railway travel growing
- Dwell times low in railway stations
- Airport terminals welcome a record number of passengers
Market Drivers
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- Real incomes growing
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- Figure 12: Real wages growth – Wages growth vs inflation, 2011-16
- Domestic holiday market recovering, but overseas growing stronger
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- Figure 13: Holiday Review: estimated overseas and domestic holiday market volumes, 2010-16
- Trip distance per year by type
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- Figure 14: Trip distance per person per year, by main mode and purpose, 2014
- Increasing railway use
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- Figure 15: Average number of trips taken per person per year, by car/van and surface rail, 1995-2014
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- Figure 16: Average distance travelled by car/van and surface rail, 1995-2014
- Railway stations – Dwell times crucial
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- Figure 17: Footfall breakdown for selected national rail stations, 2015
- Number of vehicles continues to rise on UK roads…
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- Figure 18: Number of licensed vehicles in Great Britain, by type, 2010-15
- …causing increased flow on the motorway network
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- Figure 19: Average daily motor vehicle flow for major sections of the motorway network, 2015
- Air passenger traffic bouncing back
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- Figure 20: Total passenger numbers at reporting UK airports, 2005-15
- Figure 21: Air passengers at selected leading UK airports, 2011-15
Key Players– What You Need to Know
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- MSAs
- A concentrated field…
- …and a concentrated offering
- Railway stations
- A diverse network
- A more even split of foodservice and retail
- Airport terminals
- Five airports account for 69% of all passengers
- Offering geared more to retail
Innovation
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- Airports
- Produced on-site
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- Figure 22: The Nicholas Culpeper distillery Gatwick Airport, April 2016
- Figure 23: JetBlue farm, JFK Airport, 2015
- Happy meals
- Appealing to whisky fans
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- Figure 24: Heathrow Airport exclusive whisky stones designed by Giles Deacon, April 2016
- Monetising and removing the hassle of travelling with luggage
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- Figure 25: Example of an Orion Mobile Luggage advertisement, 2015
- Airport cheat sheets
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- Figure 26: Flio application, 2015
- Surfing at 20,000 feet
- MSAs
- New dining concepts from Moto
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- Figure 27: Arlo’s Pantry & Kitchen, Chieveley Services 2015
- Roadchef signs up Spar
- Electric charging points ramp up
- Fuel prices to be advertised
- Railway stations
- Big box, little box
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- Figure 28: M&S Waterloo, order point, June 2015
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- Figure 29: Waitrose King’s Cross, collection point, March 2016
- Birmingham Grand Central cleans up its look
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- Figure 30: Birmingham Grand Central shopping centre, September 2015
- High-speed shopping
- Selfie stick library
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- Figure 31: Southeastern selfie stick, August 2015
- Adult colouring books
- Fresh to you
Travel Point Operators – MSAs
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- Figure 32: Summary of the leading UK MSA operators, 2016
- MSA operators – Key financials
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- Figure 33: Revenues of the leading MSA operators, 2011-15
- Figure 34: Operating profits of the leading MSA operators, 2011-15
- Moto Group
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- Figure 35: Moto: Breakdown of non-fuel revenues, 2015
- Roadchef
- Westmorland
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Travel Point Operators – Railway Stations
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- Figure 36: Stations operated by train operating companies in the UK, 2014/15
- Network Rail – Key statistics
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- Figure 37: Network Rail financial performance, 2011-15
- Strong growth from retail
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- Figure 38: Like-for-like retail sales performance at Network Rail managed stations vs British Retail Consortium high street figures, 2012/13-2014/15
- A correlation between dwell times and station size
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- Figure 39: Area and dwell times of select National Rail managed stations, 2015
- Further development of the rail network
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Travel Point Operators – Airport Terminals
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- Figure 40: The UK’s five largest airports, by passenger numbers, 2015
- Heathrow Airport
- Gatwick Airport
- Manchester Airport Group
- Airport operators – Key financials
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- Figure 41: Leading airport operators’ revenues, 2011-15
- Figure 42: Leading airport groups’ operating profits, 2011-15
- Breakdown of revenues
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- Figure 43: Leading airport groups’ breakdown of revenues, 2014/15
- Retail revenue breakdown
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- Figure 44: Breakdown of Heathrow’s retail revenues, 2015
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- Figure 45: Breakdown of Gatwick’s retail revenues, 2014/15
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Outlets in Travel Hubs
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- Figure 46: Leading travel hubs, mix of foodservice and retail outlets, 2016
- Uniqueness of offering within travel hubs
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- Figure 47: Total number of unique outlets within analysed travel hubs, 2016
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- Figure 48: Total number of unique outlets within analysed travel hubs, by foodservice and retail outlets, 2016
- Breakdown of foodservice
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- Figure 49: Breakdown of foodservice offering within travel hubs, 2016
- Breakdown of retail
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- Figure 50: Breakdown of the retail offering within travel hubs, 2016
- Leading brands within travel hubs
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- Figure 51: Leading foodservice and retail outlets, by total number of outlets within the analysed travel hubs, 2016
- Methodology
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The Consumer – What You Need to Know
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- Stations most popular in terms of visitation
- Airports show the highest level of retail purchasing
- Food the driver of retail purchasing
- Pricing a sticking point
- Consumers acknowledge the development of retail within travel hubs, but want more
- Carry me home…
Travel Hub Visitation and Reasons for Visiting
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- Stations most popular
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- Figure 52: Travel hub visitation, 2015 and 2016
- Visitation skews younger
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- Figure 53: Travel hub visitation, by age, April 2016
- Reasons for visiting
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- Figure 54: Reasons for travel hub visitation, April 2016
Where They Buy in Travel Hubs
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- Airports show the highest levels of retail purchasing
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- Figure 55: Outlets purchased from in travel hubs, April 2016
- Purchase attach rate in travel hubs
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- Figure 56: Purchase attach rate in travel hubs, April 2016
- Outlets used by reason for visit
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- Figure 57: Outlets purchased from in travel hubs, by reason for visiting, April 2016
- Foodservice outlets used
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- Figure 58: Foodservice/drink outlets purchased from, by travel hub, April 2016
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- Figure 59: Coffee shop and fast food outlet usage, by age and travel hub visited, March 2016
- Retail outlets used
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- Figure 60: Retail outlets purchased from, by travel hub, April 2016
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- Figure 61: Retail outlets most purchased from in travel hubs, by travel hub and age, April 2016
- Repertoire of travel hub outlet usage
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- Figure 62: Repertoire analysis of outlets used in travel hubs, April 2016
Reasons for Buying and Not Buying in Travel Hubs
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- Figure 63: Reasons for buying in travel hubs, April 2016
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- Figure 64: Reasons for buying in travel hubs, by travel hub visited, April 2016
- Reasons for not buying
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- Figure 65: Reasons for not purchasing items in a retail outlet whilst in a travel hub, April 2016
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Satisfaction with Travel Hubs
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- Figure 66: Satisfaction with factors relating to purchasing in travel hubs, April 2016
- Key driver analysis – Railway station
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- Figure 67: Key drivers of overall satisfaction with most recently visited railway station, April 2016
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- Figure 68: Overall satisfaction with most recently visited railway station – Key driver output, April 2016
- Key driver analysis – Motorway service area
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- Figure 69: Key drivers of overall satisfaction with most recently visited motorway service area, April 2016
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- Figure 70: Overall satisfaction with most recently visited motorway service area – Key driver output, April 2016
- Key driver analysis – Airports
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- Figure 71: Key drivers of overall satisfaction with most recently visited airport terminal, April 2016
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- Figure 72: Overall satisfaction with most recently visited airport terminal – Key driver output, April 2016
- How the hubs compare
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- Figure 73: Overall satisfaction with travel hubs, April 2016
- Satisfaction with range, quality and price
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- Figure 74: Satisfaction with factors in travel hubs, by travel hub, April 2016
- Satisfaction with other factors in travel hubs
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- Figure 75: Satisfaction with other factors in travel hubs, by travel hub, April 2016
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Attitudes towards Buying in Travel Hubs
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- Attitudes towards retailers and buying in travel hubs
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- Figure 76: Attitudes towards retailers within travel hubs, April 2016
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- Figure 77: Agreement with statements around retailers within travel hubs, by age, April 2016
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- Figure 78: Agreement with the statement ‘Unfamiliar stores are more appealing to me in travel hubs’, by reason for visiting and hub visited, April 2016
- Attitudes towards online retailing and home delivery
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- Figure 79: Attitudes towards online shopping and home delivery in travel hubs, April 2016
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- Figure 80: Agreement with statements regarding online shopping and travel hubs, by travel hub, April 2016
- Time savers in travel hubs
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- Figure 81: Attitudes towards online shopping and home delivery in travel hubs, April 2016
Appendix – Data Sources, Abbreviations and Supporting Information
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- Data sources
- Financial definitions
- Abbreviations
- Consumer research
- Methodology
- Key driver analysis – Airport terminals
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- Figure 82: Overall satisfaction with most recently visited airport terminal – key driver output, April 2016
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- Figure 83: Satisfaction with most recently visited airport terminal, April 2016
- Key driver analysis – MSAs
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- Figure 84: Overall satisfaction with most recently visited motorway service area – key driver output, April 2016
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- Figure 85: Satisfaction with most recently visited motorway service area, April 2016
- Key driver analysis – Railway Stations
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- Figure 86: Overall satisfaction with most recently visited railway station – key driver output, April 2016
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- Figure 87: Satisfaction with most recently visited motorway service area, April 2016
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