What you need to know
In the main consumers who pass through travel hubs do not do so for shopping, they do so to reach an onward destination. It is unsurprising therefore that the most used retail stores in travel hubs are ones that offer products that can aid or enhance this journey, be it through food-to-go or entertainment. However, few physical locations can offer both the high levels, and crucially, the consistent footfall that the leading travel hubs can. With increasing rail, motorway and airport use it is no surprise that we are seeing real development in both the retail stores within travel hubs and the integration of these stores into the wider multichannel retail network.
Areas covered in this Report
This Report is designed to give an overview of the travel retail market within the UK. It includes research on motorway service area (MSA), railway station and airport terminal retailing, as well as limited analysis for comparison of the foodservice offering within each hub. It combines market data, including drivers in the market and detailed information on the key players, along with Mintel’s consumer research to build a picture of the travel retail market.
Our consumer research supplied within this Report covers the following areas:
Which travel hubs have been visited in the last 12 months and for what reason?
Which outlets, both foodservice and retail, have been purchased from in each of the three travel hubs in the past 12 months?
The reason(s) for buying products from a retailer within a travel hub.
The reason(s) for not buying products from a retailer within a travel hub.
Satisfaction levels with the retail and foodservice offering within each travel hub.
Attitudes towards travel hubs as collection points for online orders, how to improve the convenience of shopping in travel hubs and attitudes towards the current range of retail offering within travel hubs.
