“Screwfix continues to invest in accessibility and convenience as it rolls out its newest format, Screwfix City. The retailer is committed to making DIY projects accessible to shoppers, especially those residing in cities, by offering its own rapid delivery service, Screwfix Sprint, as well as launching on Deliveroo in November 2023. Screwfix City will support last-mile fulfilment methods like Screwfix Sprint, alongside click-and-collect services. Last-mile fulfilment continues to grow in importance for DIY shoppers, particularly city dwellers, as 31% express interest in a rapid home delivery service (see: DIY Retailing -UK, 2024 Report). More consumers are shopping for their DIY needs online, as those with busier schedules are more likely to shop online, a sentiment resonating with 57% of city dwellers (see: State of Retail: Online Retailing - UK, 2024 Report).

A key strategy for DIY retailers like Screwfix is to offer multi-channel options for both in-store and online shopping. Convenience is a significant influence on consumers' decisions about where to shop, and Screwfix’s investment in smaller format stores like Screwfix City can further support consumers taking on DIY projects, allowing them to visit in-store or schedule a collection/delivery.”