"Participation in retailer loyalty programs is high, but inconsistent across channels, with consumers engaging the most at retailers where they can fulfill more shopping needs, such as drug stores and supermarkets. Conversely, specialty retailers’ programs have the lowest levels of engagement and, in some cases, awareness. As consumers’ shopping habits and expectations have changed, based on certain market factors and a larger shift towards online shopping, loyalty programs must also ...
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Overview
Overview
This report provides in-depth analysis and insight supported by a range of data. At the same time, introductory and top-level content is provided to give you an overview of the issues covered.
Overview
Executive Summary
Market
Market
Mintel provides a range of market information, frequently through the category level, including market size and forecasting, complete with market drivers that illustrate the forces that shape a category or market.
The Market – What You Need to Know
Market Factors
Consumer
Consumer
Mintel's proprietary consumer research provides our analysts with the attitudinal and behavioral data used to provide valuable insight to topical issues.
The Consumer – What You Need to Know
Loyalty Program Participation
Loyalty Engagement
Loyalty Program Usage
Desired Loyalty Program Features
Frustrations with Loyalty Programs
Impact on Shopping
Brand/Company
Brand/Company
Mintel provides overviews of the top brands and manufacturers, and uses consumer research to explore attitudes and reactions to brands, as well as insight into what will resonate with consumers.
Key Players – What You Need to Know
What’s Working?
What’s Struggling?
What’s Next?
Data
Data
Reports provide appendices of data to support the research and insight produced. Our tables of data are easily manipulated and downloadable to support your research needs and covers factors from consumer attitudes to market forecasts.
Appendix – Data Sources and Abbreviations
Appendix – Market
22nd December 2017
“Shopping habits have changed and many consumers feel loyalty programs and their rewards are no longer relevant. Many feel rewards take too long to earn and expire too quickly, indicating a need for change in how rewards are earned and redeemed. Most program participants want to receive perks like ... 
14th August 2017
“Shopping habits have changed and many consumers feel loyalty programs and their rewards are no longer relevant. Many feel rewards take too long to earn and expire too quickly, indicating a need for change in how rewards are earned and redeemed.”
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Roadblocks to active participation 
