Table of Contents
Executive Summary – Europe – The Market
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- Key points
- The department store sector size
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- Figure 3: Big five European countries: Estimated department store sector sales by country, 2012-14
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- Figure 4: Big five European countries: Department store sector prospects by country for 2015
- Broader mixed goods sector: historic and forecast performance
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- Figure 5: Big five European countries: Department store retailers as % of all mixed goods retailers’ sales, 2012-14
- Figure 6: Big five European countries: Mixed goods retailers’ sales by country (excl. VAT), 2009-14
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- Figure 7: Big five European countries: Mixed goods retailers’ sales forecasts (excl. VAT), 2014-20
- Figure 8: Big five European countries: Historic and forecast growth of mixed goods retailers’ sales (CAGR), 2009-20
- Consumer confidence
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- Figure 9: Big five European countries: Consumer confidence indicator, 2014-15
- Online
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- Figure 10: Big five European countries: Proportion of the population having bought online in the last 12 months, 2010-14
- Figure 11: Big five European countries: Proportion of the population having bought clothing or sports goods online in the last 12 months, 2010-14
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- Figure 12: Big five European countries: Internet retail sales, 2014
- Figure 13: Big five European countries: Internet retail sales as % of all retail sales, by country, 2010-14
- Department stores online
- Europe’s leading department stores
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- Figure 14: Big five European countries: Leading department store retailers’ share of European department store sales, 2012-14
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- Figure 15: Big five European countries: Leading department store retailers’ reported net revenues, 2010-14
- Figure 16: Europe: Leading department store retailers’ outlet numbers, 2010-14
- What we think
- France
- Germany
- Italy
- Spain
- UK
Executive Summary – Europe – The Consumer
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- Key points
- Where they shop
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- Figure 17: Europe: Where they bought in-store and online in country of domicile in the last six months, February 2015
- Results in detail by country
- France
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- Figure 18: France: The consumer: Where they visited and bought in the last six months, February 2015
- Germany
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- Figure 19: Germany: The consumer – Where they visited and bought in the last six months, February 2015
- Italy
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- Figure 20: Italy: The consumer – Where they visited and bought in the last six months, February 2015
- Spain
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- Figure 21: Spain: The consumer: Named department stores bought from in the past six months, February 2015
- UK
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- Figure 22: UK: Department stores purchased from in the last six months, whether in-store or online, February 2015*
- Where consumers purchase – online/in-store split
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- Figure 23: UK: Department stores purchased from in the last six months, in-store and online, February 2015
- Shopping at foreign department stores
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- Figure 24: Europe: The consumer – Those shopping at foreign department stores in the last six months, by country, February 2015
- Attitudes towards department stores
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- Figure 25: Europe: The consumer – Attitudes towards department stores, February 2015
- UK
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- Figure 26: UK: What would encourage consumers to shop more at a department store, February 2015
European Summary – Launch Activity and Innovation
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- Key points
- Touchscreen mirror technology
- Digital fitting room
- Targeting Chinese tourists
- New shoe department
- Click&car
- Macy’s implements technology
France
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- Executive summary
- Spending and inflation – Department store categories
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- Figure 27: France: Harmonised indices of consumer prices: Annual % change, 2010-Jan 2015
- Department stores’ share of clothing and beauty markets
- Department store sector size and forecast
- The leading department stores
- Department stores online
- The consumer – Where they shop
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- Figure 28: France: The consumer: Department stores purchased from in the past six months, whether in-store or online, February 2015
- The consumer – Attitudes to department stores
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- Figure 29: France: The consumer: Attitudes to department stores, February 2015
- What we think
- Issues and insights
- Paris vs the provinces
- The facts
- The implications
- Online is a seriously missed opportunity
- The facts
- The implications
- Spending and inflation – department store categories
- Key points
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- Figure 30: France: Spending on key department store product markets, (incl. VAT), at current prices, 2009-14
- Retailer and consumer confidence
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- Figure 31: France: Consumer confidence and retail confidence levels, January 2014-February 2015
- Inflation (and deflation)
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- Figure 32: France: Harmonised indices of consumer prices: Annual % change, 2010-Jan 2015
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- Figure 33: France: Harmonised indices of consumer prices: Annual % change, 2010-14
- Department stores’ share of clothing & beauty markets
- Key points
- Department stores are a major channel in clothing
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- Figure 34: France: Where people shopped for clothing in the last 12 months, Aug 2014
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- Figure 35: France: Estimated channels of distribution for clothing and footwear, 2013
- Department stores’ share of the beauty market
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- Figure 36: France: Retailers used to purchase beauty products, November 2014
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- Figure 37: France: Estimated channels of distribution of spending on beauty and personal care goods, 2013
- Department store sector size and forecast
- Key points
- Department store sector size
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- Figure 38: France: Department store sector estimated sales (excl. VAT), 2012-14
- Mixed goods retailers sector
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- Figure 39: France: Mixed goods retailers’ sales (excl. VAT), 2009-14
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- Figure 40: France: Mixed goods retailers’ sales forecasts (excl. VAT), 2015-20
- Leading department stores – Financials and outlets
- Key points
- Huge disparity between Parisian flagships and the rest of the country
- Investing in new and existing stores
- But facing up to realities outside the capital
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- Figure 41: France: Leading department stores retailers’ sales, 2012-14
- Figure 42: France: Leading department store retailers, store numbers, 2012-14
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- Figure 43: France: Leading department store retailers’ annual sales per outlet, 2012-14
- Leading department stores – Market shares
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- Figure 44: France: Leading department store retailers’ shares of Mixed goods retailers’ sales, 2012-14
- Online
- Key points
- The online shopper
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- Figure 45: France: Percentage of all individuals having purchased online in the past 12 months, selected categories, 2010-14
- Department stores online
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- Figure 46: France: Online visitor data, September 2014
- The Consumer – Where they shop
- Key points
- What we asked
- Where they shop – Galeries Lafayette most popular
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- Figure 47: France: The consumer: Department stores purchased from in the past six months, whether in-store or online, February 2015
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- Figure 48: France: The consumer: Department stores visited and purchased from in the past six months, February 2015
- The online/offline split
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- Figure 49: France: The consumer: Department stores purchased from in the past six months, in-store and online, February 2015
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- Figure 50: France: The consumer: Department stores visited and purchased from online in the past six months, February 2015
- Customer profiles
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- Figure 51: France: The consumer: Department stores visited in the past six months, whether in-store or online, average age and affluence, February 2015
- The Consumer – attitudes to shopping at department stores
- Key points
- What we asked
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- Figure 52: France: The consumer: Attitudes to department stores, February 2015
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- Figure 53: France: The consumer: Attitudes to department stores, February 2015
Germany
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- Executive summary
- Spending and inflation – Department store categories
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- Figure 54: Germany: Spending on key department store categories as % of all consumer spending, 2009-14
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- Figure 55: Germany: Harmonised indices of consumer prices: Annual % change, 2010-Dec 2014
- Department stores’ share of clothing and beauty markets
- Department store sector size and forecast
- The leading department stores
- Department stores online
- The consumer – Where they shop
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- Figure 56: Germany: The consumer: Department stores purchased from in the past six months, whether in-store or online, February 2015
- The consumer – Attitudes to department stores
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- Figure 57: Germany: The consumer: Attitudes to department stores, February 2015
- What we think
- Issues and insights
- Internet pureplayers are way ahead of department stores in clothing
- The facts
- The implications
- Department stores can attract younger consumers online
- The facts
- The implications
- Spending and inflation – Department store categories
- Key points
- Consumer spending
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- Figure 58: Germany: Spending on key department store product markets, (incl. VAT), at current prices, 2009-14
- Retail and consumer confidence
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- Figure 59: Germany: Consumer confidence and retail confidence levels, January 2014-February 2015
- Inflation
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- Figure 60: Germany: Harmonised indices of consumer prices: Annual % change, 2010-Dec 2014
- Figure 61: Germany: Harmonised indices of consumer prices: Annual % change, 2010-14
- Department stores’ share of clothing and beauty markets
- Key points
- Department stores now only the fourth largest channel for clothing
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- Figure 62: Germany: Estimated channels of distribution for clothing, 2013
- Figure 63: Germany: Estimated distribution of consumer spending on clothing, by value, in € (incl VAT), 2012-14
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- Figure 64: Germany: Retailers used to buy clothes in-store or online in the last 12 month, Germany, August 2014
- Department stores’ share of the beauty market
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- Figure 65: Germany: Channels of distribution for personal care products, 2013
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- Figure 66: Germany: Retailers used to purchase make-up, skincare products, fragrances and/or aftershave products, November 2014
- Department store sector size and forecast
- Key points
- Department store sector sales fall slightly to €6.5bn
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- Figure 67: Germany: Mixed goods retail sales (excl. VAT), 2009-14
- Figure 68: Germany: Mixed goods retail sales forecasts (excl. VAT), 2015-2020
- Leading department stores – Financials and outlets
- Key points
- Midmarket operators beset by stagnant or declining sales
- Galeria Kaufhof seems more secure while Karstadt struggles on
- Premium segment
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- Figure 69: Germany: Leading department stores retailers’ net revenues, 2012-14
- Figure 70: Germany: Leading department store retailers’ store numbers, 2012-14
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- Figure 71: Germany: Leading department store retailers’ annual sales per outlet, 2012-14
- Leading department stores - Market shares
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- Figure 72: Germany: Leading department store retailers’ shares of Mixed goods retailers’ sales, 2012-14
- Online
- Key points
- The online shopper
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- Figure 73: Germany: Percentage of all individuals having purchased online in the past 12 months, selected categories, 2010-14
- Department stores online
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- Figure 74: Germany: Online visitor data, September 2014
- The consumer – Where they shop
- Key points
- What we asked
- Where they shop: Galeria Kaufhof most popular
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- Figure 75: Germany: The consumer: Department stores purchased from in the past six months, whether in-store or online, February 2015
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- Figure 76: Germany: The consumer: Department stores visited and purchased from in the past six months, February 2015
- The online/offline split
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- Figure 77: Germany: The consumer: Department stores purchased from in the past six months, in-store and online, February 2015
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- Figure 78: Germany: The consumer: Department stores visited and purchased from online in the past six months, February 2015
- Customer profiles
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- Figure 79: Germany: The consumer: Department stores visited in the past six months, whether in-store or online, average age and affluence, February 2015
- The consumer – Attitudes to shopping at department stores
- Key points
- What we asked
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- Figure 80: Germany: The consumer: Attitudes to department stores, February 2015
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- Figure 81: Germany: The consumer: Attitudes to department stores, February 2015
Italy
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- Executive Summary
- Spending and inflation – Department store categories
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- Figure 82: Italy: Harmonised indices of consumer prices: Annual % change, 2010-January 2015
- Department stores’ share of clothing and beauty markets
- Department store sector size and forecast
- The leading department stores
- Department stores online
- The consumer – Where they shop
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- Figure 83: Italy: The consumer: Where they visited and bought, February 2015
- The consumer – Attitudes towards department stores
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- Figure 84: Italy: The consumer: Attitudes towards department stores, February 2015
- What we think
- Issues and Insights
- Can Coin and La Rinascente tap in to the appetite for online shopping?
- The facts
- The implications
- Are department stores meeting customer needs in fashion?
- The facts
- The implications
- Spending and inflation – Department store categories
- Key points
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- Figure 85: Italy: Spending on key department store product markets, (incl. VAT), at current prices, 2010-14
- Retailer and consumer confidence
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- Figure 86: Italy: Consumer confidence and retail confidence levels, January 2014-February 2015
- Inflation (and deflation)
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- Figure 87: Italy: Harmonised indices of consumer prices: Annual % change, 2010-14
- Figure 88: Italy: Harmonised indices of consumer prices: Annual % change, 2010-January 2015
- Department stores’ share of clothing and beauty markets
- Key points
- Department stores are a major channel in clothing
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- Figure 89: Italy: The consumer: Where they bought clothing in the past 12 months, August 2014
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- Figure 90: Italy: Estimated distribution of spending on clothing, by retail sector, 2013
- Department stores share of the beauty market
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- Figure 91: Italy: The consumer: Where they bought beauty products in the past 12 months, November 2014
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- Figure 92: Italy: Estimated distribution of spending on personal care products, by retail sector, 2013
- Department store sector size and forecast
- Key points
- Department store sector size
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- Figure 93: Italy: department store sector estimated sales (excl. VAT), 2010-2014
- Mixed goods retailers sector
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- Figure 94: Italy: Mixed goods retail sales (excl. VAT), 2009-14
- Figure 95: Italy: Mixed goods retail sales forecasts (excl. VAT), 2015-20
- Leading department stores – Financials and outlets
- Key points
- Other department store operators
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- Figure 96: Italy: Leading Department stores retailers’ estimated net revenues, 2010-14
- Figure 97: Italy: Leading Department store retailers’ store numbers, 2010-14
- Figure 98: Italy: Leading Department store retailers’ annual sales per outlet, 2010-14
- Leading department stores – Market shares
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- Figure 99: Italy: Leading department store retailers’ shares of department store sector, 2010-14
- Figure 100: Italy: Leading department store retailers’ shares of mixed goods retailers sector, 2010-14
- Online
- Key points
- The online shopper
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- Figure 101: Italy: Percentage of all individuals having purchased online in the past 12 months, selected categories, 2010-14
- Department stores online
- The consumer – Where they shop
- Key points
- What we asked
- Department stores not heavily used
- Coin and La Rinascente attract more buyers than visitors
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- Figure 102: Italy: The consumer: Where they visited and bought in the previous six months, February 2015
- Italians more likely to shop in foreign department stores
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- Figure 103: Europe: The consumer: Those shopping at foreign department stores in the previous six months, by country, February 2015
- 20-34 year olds the key department store customer
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- Figure 104: Italy: The consumer: Where they bought in the previous six months, by age, February 2015
- Coin has broader appeal
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- Figure 105: Italy: The consumer: Where they bought in the previous six months, by household income, February 2015
- The consumer – Attitudes to shopping at department stores
- Key points
- What we asked
- Italians want to shop online
- Scope to improve in-store services
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- Figure 106: Italy: The consumer: Attitudes towards department stores, February 2015
- Fashion opportunities
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- Figure 107: Italy: The consumer: Attitudes towards the clothing offer in department stores, February 2015
- The affluent least satisfied with choice of sizes
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- Figure 108: Italy: The consumer: Attitudes towards the clothing offer in department stores, February 2015
- Men and smartphones
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- Figure 109: Italy: The consumer: Attitudes towards using smartphones for department store shopping, February 2015
Spain
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- Executive summary
- Spending and inflation – Department store categories
- Department stores’ share of clothing and beauty markets
- Department store sector size and forecast
- The leading department stores
- Department stores online
- The consumer – Where they shop
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- Figure 110: Spain: The consumer: Type of store bought from in the last six months, February 2015
- The consumer – Attitudes to shopping at department stores
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- Figure 111: Spain: The consumer: Attitudes towards shopping at department stores, February 2015
- What we think
- Issues and insights
- ECI needs to focus on converting younger browsers to buyers
- The facts
- The implications
- More work to be done online
- The facts
- The implications
- Spending and inflation – Department store categories
- Key points
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- Figure 112: Spain: Spending on key department store product markets, (incl. VAT), at current prices, 2009-14
- Retailer and consumer confidence
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- Figure 113: Spain: Consumer confidence and retail confidence levels, January 2014-February 2015
- Inflation (and deflation)
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- Figure 114: Spain: Harmonised indices of consumer prices: Annual % change, 2010-14
- Figure 115: Spain: Harmonised indices of consumer prices: Annual % change, 2010-January 2015
- Department stores’ share of clothing & beauty markets
- Key points
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- Figure 116: Spain: Estimated distribution of spending on clothing, by retail sector, 2013
- Figure 117: Spain: The consumer: Where they have bought clothing in the past 12 months, selected options, August 2014
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- Figure 118: Spain: Estimated distribution of spending on personal care products, by retail sector, 2013
- Figure 119: Spain: The consumer: Where they have bought beauty products in the past 12 months, selected options, November 2014
- Department store sector size and forecast
- Key points
- ECI improving while mixed goods sector struggles
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- Figure 120: Spain: Mixed goods retail sales (excl. VAT), 2009-14
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- Figure 121: Spain: Mixed goods retail sales forecasts (excl. VAT), 2015-20
- Leading department stores – Financials and outlets
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- Figure 122: Spain: Leading department stores retailers’ net revenues, 2011-14
- Figure 123: Spain: Leading department store retailers’ store numbers, 2011-14
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- Figure 124: Spain: Leading department store retailers’ annual sales per outlet, 2011-14
- Leading department stores – Market shares
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- Figure 125: Spain: Leading Department store retailers’ share of Mixed goods retailers’ sales, 2011-14
- Online
- Key points
- The online shopper
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- Figure 126: Spain: Percentage of all individuals having purchased online in the past 12 months, selected categories, 2010-14
- Department stores online
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- Figure 127: Spain: Online visitor data, September 2014
- The consumer – Where they shop
- Key points
- What we asked
- Where they shop: El Corte Inglés is the sole domestic player
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- Figure 128: Spain: The consumer: Type of store bought from in the last six months, February 2015
- Purchasing behaviour on- and offline
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- Figure 129: The Consumer: El Corte Inglés – Purchasing behaviour in-store and online, February 2015
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- Figure 130: The Consumer: El Corte Inglés – Purchasing behaviour in-store and online, by age, February 2015
- The consumer – Attitudes to shopping at department stores
- Key points
- What we asked
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- Figure 131: Spain: The consumer: Attitudes towards shopping at El Corte Inglés, February 2015
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- Figure 132: Spain: The consumer: Attitudes towards shopping at El Corte Inglés, by age, selected statements, February 2015
UK
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- Introduction
- Department store definition
- Sector benchmarks
- Department stores
- Mixed goods retailers
- Statutory revenues versus GTV
- Financial definitions
- Sales per store, sales per sq m
- Market shares
- Abbreviations
- Executive summary
- The market
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- Figure 133: Best- and worst-case forecast for department store sales, 2009-19
- Market factors
- Consumer spending
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- Figure 134: Consumer spending on core department store categories, 2009-14
- Foreign visitors
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- Figure 135: Overseas residents’ visits to the UK, by area of residence, 2013 and 2014
- Companies, brands and innovation
- Market shares
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- Figure 136: Top department stores’ market shares, 2013 and 2014
- Winners and losers
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- Figure 137: Major retailers’ annual sales growth (some estimated) versus average segment growth, 2014
- Brand research
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- Figure 138: Attitudes towards and usage of selected brands, November 2014 and February 2015
- Major innovations
- Space allocation
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- Figure 139: Department stores: Summary space allocation, February 2015
- Online growth
- The consumer
- Where they shop
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- Figure 140: Department stores purchased from in the last six months, in-store and online, February 2015
- What would encourage them to shop more?
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- Figure 141: What would encourage consumers to shop more at a department store, February 2015
- Interest in additional services
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- Figure 142: Interest in additional services when shopping at department stores, February 2015
- Reasons for shopping at a particular department store
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- Figure 143: Reasons for shopping in-store at a particular department store, February 2015
- Shopping in the lead-up to Christmas
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- Figure 144: Shopping behaviour at department stores in the lead-up to Christmas, February 2015
- What we think
- Issues and insights
- How have department stores performed over the last year?
- The facts
- The implications
- How are department stores competing in a multichannel world?
- The facts
- The implications
- What are the main growth opportunities for department stores?
- The facts
- The implications
- Trend application
- Trend: Experience is All
- Trend: Access All Areas
- Trend: Return to the Experts
- Market environment
- Key points
- Foreign visits
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- Figure 145: Overseas residents’ visits to the UK, by area of residence, 2013 and 2014
- Changing population structure
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- Figure 146: Trends in the age structure of the UK population, 2009-19
- Consumer confidence falls during 2014
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- Figure 147: Financial confidence index, January 2009- January 2015
- Closing gap between prices and wages
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- Figure 148: Retail prices index and average weekly earnings: Annual % change, January 2011-January 2015
- Consumer spending on department store categories
- Key points
- Core department store categories
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- Figure 149: Consumer spending on core department store categories, 2009-14
- Full spending breakdown
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- Figure 150: Consumer spending on department store categories (incl. VAT), 2009-14
- Strengths and weaknesses
- Strengths
- Weaknesses
- Who’s innovating?
- Key points
- Setting the standard for fragrance retailing
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- Figure 151: Harrods Salon De Parfums
- Selfridges #beautyproject
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- Figure 152: ‘He She Me’: A display from Selfridges’ Agender department
- Social selling strategy
- John Lewis invests in technology
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- Figure 153: Beacon technology: Store staff being alerted of a click-and-collect customer entering the store
- Memory mirror
- Harrods goes healthy
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- Figure 154: Harrods’ Happy New You window display, January 2015
- In-store cinema
- Sector size and forecast
- Key points
- Department store sales grow 2.2% in 2014
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- Figure 155: Department store sales. 2010-14
- Market size
- The future
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- Figure 156: Best- and worst-case forecast for department store sales, 2009-19
- Forecast
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- Figure 157: Best- and worst-case forecast for department store sales (inc VAT), 2009-19
- Space allocation summary
- Key points
- Space allocation overview
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- Figure 158: Department stores: Summary space allocation, February 2015
- Detailed space allocation
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- Figure 159: Department stores: Detailed space allocation, February 2015
- Retail product mix
- Key points
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- Figure 160: Estimated space allocation of broad department stores product categories, 2013/14
- Figure 161: Leading department stores: Estimated sales, by broad product category, 2013/14
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- Figure 162: Leading department stores: Estimated share of sales, by broad product category, 2013/14
- Figure 163: Leading department stores: Estimated sales density. by product, 2013/14
- Leading retailers
- Key points
- High-end department stores outperform
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- Figure 164: Annual segment growth: Mid-market versus high-end, 2011-14
- Figure 165: Major retailers’ annual sales growth (some estimated) versus average segment growth, 2014
- Consolidated sales versus gross transactional values
- Leading retailers by sales
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- Figure 166: Leading department stores: Net revenues, 2010-14
- Store numbers
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- Figure 167: Leading department stores: Outlet numbers, 2010-14
- Sales per store
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- Figure 168: Leading department stores: Annual sales per outlet, 2010-14
- Total sales area
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- Figure 169: Leading department stores: Total sales area, 2010-14
- Sales densities
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- Figure 170: Leading department stores: Annual sales per sq m, 2010-14
- Operating profits and margins
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- Figure 171: Leading department stores: Operating profits, 2010-14
- Figure 172: Leading department stores: Operating margins, 2010-14
- Market shares
- Key points
- M&S loses share, while John Lewis gains
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- Figure 173: Top department stores’ market shares, 2013 and 2014
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- Figure 174: Leading department stores’ market shares, 2010-14
- Online
- Key points
- Online sector sales grow 6%
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- Figure 175: Estimated online sales by department stores (incl. VAT), 2012-14
- Key category sales online
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- Figure 176: Online as a proportion of spending on selected categories, 2014 and 2015
- John Lewis reaches £1.2 billion online sales
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- Figure 177: Leading department stores’ online sales (excl. VAT), 2012-14
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- Figure 178: Leading department stores’ online sales as % of their total sales, 2012-14
- Online market shares
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- Figure 179: Leading department stores’ shares of all online sales, 2012-14
- Most popular sites by visitor numbers
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- Figure 180: Leading department stores’ online visitor data, March 2015
- Visits to websites by age
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- Figure 181: Proportion of visits to department store websites, by age, 1 February- 28 February 2015
- Brand communication and promotion
- Key points
- Leading department stores’ advertising spend
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- Figure 182: Leading department store retailers’ main media advertising spend, 2011-14
- Press advertising is favoured
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- Figure 183: Leading department store retailers’ main media advertising spend, by media type, 2014
- Figure 184: Leading department store retailers’ main media advertising spend, by media type, 2014
- Campaign highlights in 2014
- Brand research – Department stores
- What you need to know
- Brand map
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- Figure 185: Attitudes towards and usage of selected brands, November 2014 and February 2015
- Key brand metrics
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- Figure 186: Key metrics for selected brands, November 2014 and February 2015
- Brand attitudes: House of Fraser most likely to attract customers on price
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- Figure 187: Attitudes, by brand, November 2014 and February 2015
- Brand personality: Harrods’ unique proposition is considered an exclusive one
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- Figure 188: Brand personality – Macro image, November 2014 and February 2015
- Selfridges and John Lewis most likely to be seen as fashionable
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- Figure 189: Brand personality – Micro image, November 2014 and February 2015
- Brand analysis
- John Lewis combines style with customer service and trust
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- Figure 190: User profile of John Lewis, November 2014
- Marks & Spencer has greater accessibility than other department stores
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- Figure 191: User profile of Marks & Spencer, November 2014
- Selfridges has a vibrant sense of innovation
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- Figure 192: User profile of Selfridges, February 2015
- House of Fraser most likely to be associated with value
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- Figure 193: User profile of House of Fraser, February 2015
- Harrods benefits from very unique brand image
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- Figure 194: User profile of Harrods, February 2015
- Debenhams may be a choice of convenience
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- Figure 195: User profile of Debenhams, November 2014
- The consumer – Where they shop
- Key points
- What we asked
- M&S leads but with an ageing customer
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- Figure 196: Department stores purchased from in the last six months, whether in-store or online, February 2015*
- John Lewis grows in popularity among men
- Debenhams is biased towards women
- Where consumers purchase – Online/In-store split
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- Figure 197: Department stores purchased from in the last six months, in-store and online, February 2015
- Purchasing online by demographic group
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- Figure 198: Department stores purchased from in the last six months, online, by gender, age and socio-economic group, February 2015
- House of Fraser
- High-end and luxury department stores
- Where consumers browse
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- Figure 199: Department stores where consumers have browsed in the last six months, either in-store or online, February 2015
- Most shop at one department store only
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- Figure 200: Repertoire of department stores purchased from in-store in the last six months, February 2015
- The consumer – What would encourage them to shop more at department stores?
- Key points
- What we asked
- Demand for more retailers to offer price matching
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- Figure 201: What would encourage consumers to shop more at a department store, February 2015
- Women continue to want generous loyalty schemes
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- Figure 202: What would encourage consumers to shop more at a department store, by age, February 2015
- Women want clothes that flatter
- Young want updated clothes ranges
- More payment options
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- Figure 203: What would encourage consumers to shop more at a department store, by age, February 2015
- Young keen on virtual fittings rooms
- Mobile apps
- Delivery versus click-and-collect
- The consumer – Interest in additional services
- Key points
- What we asked
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- Figure 204: Interest in additional services when shopping at department stores, February 2015
- Figure 205: Interest in additional services when shopping at department stores, by gender, February 2015
- Focusing on new beauty treatments
- Interest in opticians and other services
- The consumer – Reasons for shopping in-store and online at a particular department store
- Key points
- What we asked
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- Figure 206: Reasons for shopping in-store at a particular department store, February 2015
- Reasons for shopping at particular department stores
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- Figure 207: John Lewis: Reasons for shopping in-store at a particular department store relative to department store average, February 2015
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- Figure 208: M&S: Reasons for shopping in-store at a particular department store relative to department store average, February 2015
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- Figure 209: House of Fraser: Reasons for shopping in-store at a particular department store relative to department store average, February 2015
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- Figure 210: Debenhams: Reasons for shopping in-store at a particular department store relative to department store average, February 2015
- Reasons for shopping online at a particular department store
- What we asked
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- Figure 211: Reasons for shopping online at a particular department store, February 2015
- The consumer – Shopping at a department store in the lead-up to Christmas
- Key points
- What we asked
- A promotional Christmas 2014
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- Figure 212: Shopping behaviour at department stores in the lead-up to Christmas, February 2015
- Black Friday hype
- An online Christmas
Coin Department Stores
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- What we think
- OVS spun off from Gruppo Coin
- Better prospects for the department stores
- Stepping into luxury territory with Excelsior
- Coin Excelsior – A better way forward?
- Company background
- Company performance
-
- Figure 213: Coin department stores: Financial performance, 2010/11-2014/15
-
- Figure 214: Coin department stores: Outlet data, 2010/11-2014/15
- Retail offering
Debenhams
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- What we think
- Becoming less promotionally driven
- Catching up on multichannel
- Looking internationally for growth…
- …as UK reaches saturation
- Company background
- Company performance
-
- Figure 215: Debenhams: Group financial performance, 2009/10-2013/14
- Latest financial results – 19 weeks to 10 January 2015
-
- Figure 216: Debenhams: Outlet data, 2009/10-2013/14
- Retail offering
El Corte Inglés (Department Stores)
-
- What we think
- Upward turn in operating profits
- Change at the top hails a new era
- Possibilities abroad, priorities at home
- Positive improvements made
- Online offering
- Company background
- Company performance
-
- Figure 217: El Corte Inglés (Department Stores): Group financial performance, 2009/10-2014/15
-
- Figure 218: El Corte Inglés (Department Stores): Outlet data, 2009/10-2014/15
- Retail offering
Fenwick
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- What we think
- Company background
- Company performance
-
- Figure 219: Fenwick Ltd: Group financial performance, 2009/10-2014/15
-
- Figure 220: Fenwick Ltd: Outlet data, 2009/10-2014/15
- Retail offering
Galeria Kaufhof
-
- What we think
- Management shakeup poses a risk
- Still a long way from modest online target
- Perennial question of Karstadt merger off the table for now
- Company background
- Company performance
-
- Figure 221: Galeria Kaufhof: Group financial performance, 2009/10-2013/14
- Figure 222: Galeria Kaufhof: Outlet data, 2009/10-2013/14
- Retail offering
Galeries Lafayette
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- What we think
- French regional store base has major problems
- Still opportunities in the domestic market
- Targeting of international customer base becomes double-edged sword
- Overseas store growth is likely to bring limited additional growth
- Continues to lag behind in developing its online business
- Company background
- Company performance
-
- Figure 223: Galeries Lafayette (Group): Group sales performance, 2010-14
-
- Figure 224: Galeries Lafayette: Outlet data, 2010-14
- Retail offering
Harrods
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- What we think
- Company background
- Company performance
-
- Figure 225: Harrods Ltd: Group financial performance, 2009/10-2014/15
-
- Figure 226: Harrods Ltd: Outlet data, 2009/10-2014/15
- Retail offering
Harvey Nichols UK
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- What we think
- All change in the management team
- Focusing on overseas development
- Strengthening the e-commerce offer
- Company background
- Company performance
-
- Figure 227: Harvey Nichols UK: Group financial performance, 2009/10-2014/15
-
- Figure 228: Harvey Nichols UK: Outlet data, 2009/10-2014/15
- Retail offering
House of Fraser
-
- What we think
- A new phase
- Strong performance as multichannel, own-brands and innovation fuels growth…
- …but still making a loss
- Company background
- Company performance
-
- Figure 229: House of Fraser: Financial performance, 2009/10-2014/15
- Stores
-
- Figure 230: House of Fraser: Outlet data, 2010/11-2014/15
- Retail offering
John Lewis
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- What we think
- One of retail’s winners
- Innovative, especially in omni-channel
- Strong store presence with pipeline of stores
- Well placed for future growth
- Company background
- Company performance
-
- Figure 231: John Lewis: Department store financial performance, 2009/10-2014/15
- First half and Christmas 2014/15
-
- Figure 232: John Lewis: department stores outlet data, 2009/10-2014/15
- Retail offering
Karstadt (Signa Retail)
-
- What we think
- Management instability unhelpful for prospects
- Goes ahead with further restructuring
- All back under one roof for now
- Long-term outlook for core department store business in the balance
- Needs to kick start online sales to provide growth
- Company background
- Company performance
-
- Figure 233: Karstadt Group (Signa retail): Group financial performance, 2009/10-2013/14
-
- Figure 234: Karstadt Group (Signa Retail): Outlet data, 2009/10-2013/14
- Retail offering
Le Bon Marché
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- What we think
- Small but unique
- Modernising and transforming
- Company background
- Company performance
-
- Figure 235: LVMH Selective Retail, financial performance, 2010-14
-
- Figure 236: Le Bon Marché Group: Sales performance, excl. VAT, 2010-14
- Stores
-
- Figure 237: Le Bon Marché: Outlet data, 2010-14
- Retail offering
Marks & Spencer
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- What we think
- Divergent performance from two distinct halves
- Womenswear is the key
- Online also a problem
- Keeping things in perspective
- Company background
- Company performance
-
- Figure 238: Marks & Spencer: Group financial performance, 2009/10-2014/15
- Figure 239: Marks & Spencer: Group sales breakdown, 2013/14
- Q3 2014/15
-
- Figure 240: Marks & Spencer: Outlet data, 2009/10-2013/14
-
- Figure 241: Marks & Spencer store portfolio, March 2014
- Retail offering
Printemps
-
- What we think
- Successful move upmarket
- Haussmann store outperforms the rest of the estate
- New stores and refurbishment programme to improve performance beyond the flagship
- Expanding Citadium standalone young fashion chain
- Company background
- Company performance
-
- Figure 242: Printemps: Group sales performance, 2009/10-2014/15
- Stores
-
- Figure 243: Printemps: Outlet data, 2009/10-2014/15
- Retail offering
La Rinascente
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- What we think
- Shared resources
- Expanding in Europe?
- Targeting teenagers
- New domestic stores in the pipeline
- Embracing the internet?
- Company background
- Company performance
-
- Figure 244: La Rinascente (Department Stores): Estimated group sales performance, 2010-14
-
- Figure 245: La Rinascente (Department Stores): Outlet data, 2010-14
- Retail offering
Selfridges Retail
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- What we think
- Rapid online growth
- Company background
- Company performance
-
- Figure 246: Selfridges Retail Ltd: Group financial performance, 2009/10-2014/15
- Figure 247: Selfridges Retail Ltd: Outlet data, 2009/10-2014/15
- Retail offering
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