Table of Contents
Executive Summary
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- The market
- B2C delivery volumes continue to provide engine for market growth
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- Figure 1: UK market for courier and express delivery services, 2010-14
- UK economic recovery boosts internal market
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- Figure 2: Segmentation of the UK market for courier and express delivery services, by destination, 2010-14
- Growth rate to slow but rising volumes will necessitate greater capacity
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- Figure 3: Forecast UK market for courier and express delivery services, 2015-19
- Market factors
- Operators battling to exploit anticipated export growth
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- Figure 4: Growth in UK export volumes, 2013-14
- Online retail sales continue to accelerate
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- Figure 5: Growth in UK online retail sales volumes, 2014
- The consumer
- Urban population more likely to select faster parcel delivery
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- Figure 6: Delivery timing for consumers that have received a parcel via courier or express delivery services, by residential area, December 2014
- Cost remains king for consumers
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- Figure 7: Consumer attitudes towards courier and express delivery, December 2014
- Companies
- DX Group targets long-term integration strategy
- UK Mail targeting service level as a differentiator
- What we think
Key Insights
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- What systems investment should operators prioritise in an increasingly competitive market?
- How can delivery firms actively develop SME business?
- What alternative pick-up locations can tempt retail consumers away from choosing home delivery?
UK Economy
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- Overview
- Business investment
- Interest rates
- Inflation
- Consumer spending
- Imports
- Exports
Market Factors
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- Key points
- Service sector growth driving B2B delivery demand
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- Figure 8: UK GDP growth, 2012-14
- Operators battling to exploit anticipated export growth
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- Figure 9: Growth in UK export volumes, 2013-14
- Online retail sales continue to accelerate
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- Figure 10: Growth in UK online retail sales volumes, 2014
- Confidence among middle-to-high income households behind premium service demand
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- Figure 11: UK financial confidence index, 2014-15
- Temporary easing of fuel costs provides light relief
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- Figure 12: Average annual retail prices of petrol in the UK, 2010-14
Market Size
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- Key points
- B2C delivery volumes act as continued engine for growth
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- Figure 13: UK market for courier and express delivery services, 2010-14
Market Segmentation
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- Key points
- UK economic recovery boosts internal market
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- Figure 14: Segmentation of the UK market for courier and express delivery services, by destination, 2010-14
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- Figure 15: Segmentation of the UK market for courier and express delivery services, by destination, 2010-14
- Novelty of same-day retail delivery fuels demand for faster services
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- Figure 16: Segmentation of the internal courier and express delivery market, by time sensitivity, 2010-14
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- Figure 17: Volume segmentation of the internal courier and express delivery market, by time sensitivity, 2010-14
Market Trends
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- Key points
- Prices see marginal gain over past year
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- Figure 18: UK postal and courier services price index, 2012-14
- B2C consumers given control, while SME services expand
- Delivery options for household consumers are widening...
- ...while investment in back-end technology increases
- Carriers looking to expand SME services
Delivery Experience
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- Key points
- E-commerce expanding consumer experience of courier and express delivery
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- Figure 19: Experience of courier or express delivery services, December 2014
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- Figure 20: Experience of courier or express delivery services, by age group, December 2014
Last Parcel Delivery – Location and Speed
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- Key points
- Home is where the parcel is
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- Figure 21: Delivery location for consumers that have received a parcel via courier or express delivery, December 2014
- Younger males and urban residents favour quicker deliveries
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- Figure 22: Delivery timing for consumers that have received a parcel via courier or express delivery services, December 2014
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- Figure 23: Delivery timing for consumers that have received a parcel via courier or express delivery services, by residential area, December 2014
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- Figure 24: Delivery timing for consumers that have received a parcel via courier or express delivery services, by age group, December 2014
Attitudes to Delivery
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- Key points
- Cost is king when selecting delivery type...
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- Figure 25: Consumer attitudes towards courier and express delivery, December 2014
- ...while willingness to pay extra decreases with age
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- Figure 26: Willingness to pay more for same-day delivery or a specific delivery time, by age group, December 2014
- Store-based pick-ups beat parcel lockers for consumers
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- Figure 27: Courier and express delivery location preferences, December 2014
How to Improve the Delivery Experience
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- Key points
- Safe place tops improvements wish list
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- Figure 28: What would improve your delivery experience? December 2014
- Email alerts and specifying a safe place attract older demographic
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- Figure 29: What would improve your delivery experience? By age group, December 2014
- Extended delivery options more popular among urban residents
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- Figure 30: What would improve your delivery experience? By residential area, December 2014
Industry Structure
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- Key points
- Industry development
- Insolvency procedures down as trading conditions improve
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- Figure 31: Corporate liquidations and insolvency procedures in postal and courier activities sector, 2010-14
- Greater capacity is increasing competition
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- Figure 32: Analysis of the changes in the structure of the postal and courier activities sector, 2010-14
- Structure by turnover
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- Figure 33: Analysis of the financial structure of the postal and courier activities industry, 2013 and 2014
- Structure by employment
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- Figure 34: Analysis of the employment structure of the postal and courier activities industry, 2013 and 2014
City Sprint
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- Strategy
- Recent company activity
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- Figure 35: Financial analysis of CitySprint, 2009-13
DHL Express UK
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- Strategy
- Recent company activity
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- Figure 36: Financial analysis of DHL Express (UK), 2009-13
DX Group
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- Strategy
- Recent company activity
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- Figure 37: Financial analysis of DX Group, 2010-14
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- Figure 38: Financial segment analysis of DX Group, 2010-14
Fedex UK
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- Strategy
- Recent company activity
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- Figure 39: Financial analysis of FedEx UK 2009-13
GeoPost UK
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- Strategy
- Recent company activity
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- Figure 40: Financial analysis of GeoPost UK, 2009-13
Hermes Parcelnet
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- Strategy
- Recent company activity
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- Figure 41: Financial analysis of Hermes Parcelnet, 2010-14
TNT UK
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- Strategy
- Recent company activity
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- Figure 42: Financial analysis of TNT UK, 2009-13
Tufnells Parcels Express
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- Strategy
- Recent company activity
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- Figure 43: Financial analysis of Tuffnells Parcels Express, 2009-13
UK Mail
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- Strategy
- Recent company activity
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- Figure 44: Financial analysis of UK Mail, 2010-14
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- Figure 45: Financial segment analysis of UK Mail, 2010-14
UPS UK
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- Strategy
- Recent company activity
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- Figure 46: Financial analysis of UPS, 2009-13
Yodel
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- Strategy
- Recent company activity
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- Figure 47: Financial analysis of Yodel, 2009-13
Forecast
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- Key points
- Maturing e-commerce market will slow parcel growth rate
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- Figure 48: Forecast UK market for courier and express delivery services, 2015-19
- Internal market to outperform international to 2019
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- Figure 49: Forecast segmentation of UK market for courier and express delivery services, 2015-19
Further Sources and Contacts
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- Trade associations
- Association of International Courier & Express Services
- Trade magazines
- Courier Direct
- Post and Parcel
- Transport News
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