Table of Contents
Executive Summary
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- Consumer spending
- Distribution of spending on clothing and beauty
- The department store sector
- Leading retailers
- Online
- The consumer: Where they shop
- The consumer: What they bought
- The consumer: Customer satisfaction
- What we think
Spending and Inflation
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- Key points
- Consumer spending: Clothing and beauty are key
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- Figure 3: France: Spending on key department store product markets, (incl. VAT), at current prices, 2008-13
- Economy and consumer confidence
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- Figure 4: France: Consumer and retail confidence indicator, January 2013-February 2014
- Inflation (and deflation)
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- Figure 5: France: Harmonised indices of consumer prices: Annual % change, Jan 2013-Feb 2014
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- Figure 6: France: Harmonised indices of consumer prices: Annual % change, 2009-13
Distribution of Spending on Clothing and Beauty
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- Key points
- Department stores are a major channel in clothing
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- Figure 7: France: Estimated distribution of spending on clothing, by retail sector, 2013
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- Figure 8: France: Estimated channels of distribution for personal care products, 2012
- The consumer: Where they buy clothing and beauty
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- Figure 9: France: The consumer: Where they have bought clothing in the past 12 months, August 2013
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- Figure 10: France: The consumer: Where they have bought beauty products in the past 12 months, November 2013
Sector Size and Forecast
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- Key points
- Mixed goods down, department stores up
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- Figure 11: France: Mixed goods retail sales (excl. VAT), 2008-13
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- Figure 12: France: Mixed goods retail sales forecasts (excl. VAT), 2014-18
The Leading Retailers: Financials and Outlets
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- Key points
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- Figure 13: France: Leading department stores retailers’ sales, 2011-13
- Figure 14: France: Leading department store retailers, store numbers, 2011-13
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- Figure 15: France: Leading department store retailers’ annual sales per outlet, 2011-13
Leading Specialists: Market Shares
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- Figure 16: France: Leading department store retailers’ shares of mixed goods retailers’ sales, 2011-13
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Online
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- Key points
- Department stores online
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- Figure 17: France: Online visitor data, February 2014
- The online consumer
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- Figure 18: France: Percentage of all individuals having purchased online in the past 12 months, selected categories, 2009-13
The Consumer: Where They Shop
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- Key points
- What we asked
- Where they shop: Galeries Lafayette most popular
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- Figure 19: France: The consumer: Department stores purchased from in the past six months, whether in-store or online, February 2014
- The online/offline split
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- Figure 20: France: The consumer: Department stores purchased from in the past six months, in-store and online, February 2014
- Demographics
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- Figure 21: France: The consumer: Department stores shopped from in the past six months, whether in-store or online, average age and affluence, February 2014
The Consumer: What They Bought
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- Key points
- What we asked
- What they bought: Clothing and footwear the strongest categories
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- Figure 22: France: The consumer: Items bought from a department store in the past six months, February 2014
- Demographics: Clothing shoppers tend to be younger, beauty shoppers more affluent
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- Figure 23: France: The consumer: Items bought from a department store in the past six months, average age/affluence, February 2014
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- Figure 24: France: The consumer: Items bought from a department store in the past six months, by age group, February 2014
- What they buy, by where they shop
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- Figure 25: France: The consumer: Items bought from In-store or online (broad categories), by department stores bought from, February 2014
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- Figure 26: France: The consumer: Items bought from In-store or online, by department stores bought from, February 2014
The Consumer: Customer Satisfaction
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- Key points
- What we asked
- Satisfaction levels prove to be high
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- Figure 27: France: The consumer: Satisfaction with department stores, ranked by total satisfaction levels, February 2014
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- Figure 28: France: The consumer: Satisfaction with department stores, ranked by ‘very satisfied’, February 2014
Galeries Lafayette (Group)
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- What we think
- Company background
- Company performance
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- Figure 29: Groupe Galeries Lafayette (Department stores only), sales performance, excl. sales tax, 2009-13
- Figure 30: Groupe Galeries Lafayette (Department stores only), outlet data, 2009-13
- Retail offering
Le Bon Marché
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- What we think
- Company background
- Company performance
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- Figure 31: LVMH Selective Retail, financial performance, 2009-13
- Figure 32: Le Bon Marché: Sales performance, excl. VAT, 2009-13
- Stores
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- Figure 33: Le Bon Marché: Outlet data, 2008/09-2012/13
- Retail offering
Printemps
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- What we think
- Company background
- Company performance
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- Figure 34: Printemps: Sales performance, excl. sales tax, 2009/10-2013/14
- Figure 35: Printemps: Outlet data, 2009/10-2013/14
- Retail offering
Appendix – Broader Market Environment
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- Online
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- Figure 36: Europe: Percentage of households with a broadband internet connection, by country, 2009-13
- Figure 37: Europe: Percentage of all individuals accessing the internet daily, 2009-13
- Consumer confidence
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- Figure 38: Europe: Consumer confidence levels, April 2013-March 2014
- Population
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- Figure 39: Europe: Population, total and by age group, 2010
- Figure 40: Europe: Forecast population, total and by age group, 2015
- Figure 41: Europe: Forecast population, total and by age group, 2015
- Gross domestic product
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- Figure 42: Europe: Gross domestic product, at current prices, 2012
- Figure 43: Europe: Real-terms year-on-year GDP growth, 2009-14
- Consumer spending
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- Figure 44: Europe: Consumer spending, at current prices, 2012
- Figure 45: Europe: Real-terms year-on-year growth in consumer spending, 2009-12
- Inflation
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- Figure 46: Europe: Harmonised indices of consumer prices – annual % change, all items, 2009-13
- Interest rates
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- Figure 47: Europe: Central bank interest rates, 2009-14
Appendix – Consumer – France
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- Figure 48: Department stores bought from in the past six months, France, February 2014
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- Figure 49: Items bought from a department store, France, February 2014
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- Figure 50: Department stores bought from in the past six months – In-store or online, by demographics, France, February 2014
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- Figure 51: Department stores bought from in the past six months – In-store, by demographics, France, February 2014
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- Figure 52: Department stores bought from in the past six months – Online, by demographics, France, February 2014
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- Figure 53: Most popular items bought from a department store – In-store or online, by demographics, France, February 2014
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- Figure 54: Next most popular items bought from a department store – In-store or online, by demographics, France, February 2014
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- Figure 55: Other items bought from a department store – In-store or online, by demographics, France, February 2014
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- Figure 56: Least popular items bought from a department store – In-store or online, by demographics, France, February 2014
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- Figure 57: Satisfaction with department stores – Prices/value for money, by demographics, France, February 2014
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- Figure 58: Satisfaction with department stores – Customer service, by demographics, France, February 2014
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- Figure 59: Satisfaction with department stores – Product availability, by demographics, France, February 2014
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- Figure 60: Satisfaction with department stores – Ease of navigation within the store^, by demographics, France, February 2014
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- Figure 61: Satisfaction with department stores – Store standards^, by demographics, France, February 2014
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- Figure 62: Satisfaction with department stores – Waiting time at check-out ^, by demographics, France, February 2014
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- Figure 63: Satisfaction with department stores – Option to buy/reserve online and collect in-store ^^, by demographics, France, February 2014
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- Figure 64: Satisfaction with department stores – Fashionable clothing offer, by demographics, France, February 2014
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- Figure 65: Satisfaction with department stores – Product quality, by demographics, France, February 2014
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- Figure 66: Satisfaction with department stores – Delivery options, by demographics, France, February 2014
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- Figure 67: Satisfaction with department stores – Ease of use of the website ^^, by demographics, France, February 2014
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- Figure 68: Satisfaction with department stores – In-store services^, by demographics, France, February 2014
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