Table of Contents
Market in Brief
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- Specialists’ retail sales
- Usage of department stores
- The European competitive landscape
- Outlook for department store retailing
Report Scope
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- Issues in the market
- Technical notes
- Definitions
- Accounting policy
- Financial definitions
- Currencies
- Country codes
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- Figure 1: Country codes
- VAT
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- Figure 2: Europe: Standard VAT rates, 2010
- Other abbreviations
European Summary and Outlook
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- The European mixed goods market
- Retail sales
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- Figure 3: Europe: Estimated mixed goods retailers’ sales, 2005-09
- Forecasts
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- Figure 4: Europe: Forecast mixed goods retailers’ sales, 2010-15
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- Figure 5: Europe: Mixed goods retailers’ sales & All retail sales by country, forecast growth 2010-15(f)
- Consumer attitudes
- Do you visit department stores?
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- Figure 6: Europe: Trend in visiting department stores, 2005-09
- Who visits department stores
- Retail competitor analysis
- Leading retailers
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- Figure 7: Europe: Top 30 leading department store retailers, 2009/10
- Store development
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- Figure 8: Europe: Leading department store retailers store development, 2006 and 2010
- Concentration
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- Figure 9: Europe: Market consolidation and leading retailer in each market, 2010
- e-commerce
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- Figure 10: Europe: Leading department store retailers’ e-commerce activity, March 2011
- Where next?
- The potential for smaller formats?
- International expansion through franchising
- Catering for wealthy tourist trade at home too
- Online delivery goes international
- Multi-channel – model for the future
- Corporate activity stepping up
France
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- Market in brief
- Broader market environment
- Key points
- Implications for department store retailers
- Competitive context
- Key points
- Consumer spending
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- Figure 11: France: Spending on key department store product markets, 2005-09
- Consumer price inflation
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- Figure 12: France: Consumer prices inflation for various categories, Jan-Dec 2010
- Competition with other sectors
- Consumer shopping habits and attitudes
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- Figure 13: Trends in visiting department stores, France, 2005-09
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- Figure 14: France: Trends in agreement with shopping, 2005-09
- Sector size and forecast
- Key points
- Economic outlook
- Retail sales and forecasts
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- Figure 15: France: Mixed goods retailers’ sales, 2005-15
- Retail competitor analysis
- Key points
- Leading retailers
- Galeries Lafayette
- Printemps
- Le Bon Marché
- Few local operators
- Au revoir to La Samaritaine?
- Bonjour to M&S?
- Foreign competition online
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- Figure 16: France: Leading department stores, 2010
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- Figure 17: France: Sales growth rates for leading department stores, 2006-10
- Market shares
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- Figure 18: France: Leading department stores, market shares, 2010
Germany
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- Market in brief
- Broader market environment
- Key points
- Implications for department store retailers
- Competitive context
- Key points
- Consumer spending
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- Figure 19: Germany: Spending on key department store product markets, 2005-09
- Outlook for 2010 and beyond
- Inflation
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- Figure 20: Germany: Consumer price index for goods typically sold at department stores, 2000-10
- Competition with other sectors
- Consumer shopping habits and attitudes
- Frequency of visiting department stores
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- Figure 21: Trends in visiting department stores, Germany, 2005-09
- Consumer attitudes to shopping
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- Figure 22: Trends in agreement with shopping, Germany, 2005-09
- Sector size and forecast
- Key points
- Economic and consumer outlook
- Retail sales and forecasts
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- Figure 23: Germany: Mixed goods retailers’ sales, 2005-15
- Prospects for department store retailers
- Retail competitor analysis
- Leading retailers
- Breuninger and Ludwig Beck
- Hertie name disappears after some 70 years…
- Mainstream stores in need of change
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- Figure 24: Germany: Leading department store retailers, 2010
Italy
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- Market in brief
- Broader market environment
- Key points
- Implications for department store retailers
- Competitive context
- Consumer spending
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- Figure 25: Italy: Consumer spending on goods typically stocked by department stores, 2005-09
- Consumer prices inflation
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- Figure 26: Italy: Consumer prices inflation for various categories, Jan-Dec 2010
- Competition with other sectors
- Sector size and forecast
- Key points
- Economic and consumer outlook
- Retail sales and forecasts
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- Figure 27: Italy: Mixed goods retailers’ sales, 2005-15
- Outlets and enterprises
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- Figure 28: Italy: Number of outlets by store type, 2005-09
- Retail competitor analysis
- Key points
- Revamp for Upim
- Uncertainty for La Rinascente
- Coin expanding through acquisition
- Other stores
- Foreign competition online
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- Figure 29: Italy: Leading department-store retailers, 2010
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- Figure 30: Italy: Sales growth rates for Coin and La Rinascente, 2006-10
- Market shares
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- Figure 31: Italy: Department-store retailers, market shares, 2010
Republic of Ireland
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- Market in brief
- Broader market environment
- Key points
- Implications for mixed goods retailers
- Competitive context
- The end of the boom years
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- Figure 32: Republic of Ireland: Consumer spending on key department store markets, 2005-09
- Outlook for 2010 and beyond
- Deflation in major product categories
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- Figure 33: Republic of Ireland: Inflation in selected department store product categories, 2000-10
- Sector size and forecast
- Key points
- Economic outlook
- Retail sales
- Mixed goods retail prospects
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- Figure 34: Republic of Ireland: Retail sales, 2005-15
- Enterprise data
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- Figure 35: Republic of Ireland: Number of enterprises, 2003-07
- Outlet data
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- Figure 36: Republic of Ireland: Leading department store retailers – outlet numbers, 2001-09
- Retail competitor analysis
- British retailers lead the way
- Brown Thomas turning a corner
- Arnotts; messy but stable
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- Figure 37: Republic of Ireland: Leading department store retailers, 2010/11
The Netherlands
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- Market in brief
- Broader market environment
- Key points
- Implications for department store retailers
- Competitive context
- Key points
- Consumer spending
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- Figure 38: The Netherlands: Consumer spending on selected categories of goods, 2005-09
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- Figure 39: Netherlands: Year-on-year change in consumer spending in selected categories, January-November 2010
- Consumer prices inflation
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- Figure 40: The Netherlands: Consumer prices inflation for goods typically sold at department stores, January-December 2010
- Competition with other sectors
- Sector size and forecast
- Key points
- Economic outlook
- Retail sales
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- Figure 41: The Netherlands: Retail sales, 2005-15
- Enterprise and outlet data
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- Figure 42: The Netherlands: Department stores/mixed goods retailers: outlet and enterprise numbers, 2006-10
- Retail competitor analysis
- Key points
- Hema
- V&D
- De Bijenkorf
- Maison de Bonneterie
- Metz & Co
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- Figure 43: The Netherlands: Leading operators in the department-store sector, 2010-11
- Market shares
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- Figure 44: The Netherlands: Leading department store operators’ market shares, 2010
Spain
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- Market in brief
- Broader market environment
- Key points
- Implications for mixed goods retailers
- Competitive context
- Cutting back in the recession
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- Figure 45: Spain: Consumer spending on goods typically sold at department stores, 2006-09
- Outlook for 2010 and beyond
- Slow inflation hampers key categories
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- Figure 46: Spain: Consumer price inflation on selected goods, 2002-10
- Consumer shopping habits and attitudes
- Frequency of visiting department stores
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- Figure 47: Trends in visiting department stores, Spain, 2005-09
- Consumer attitudes to shopping
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- Figure 48: Trends in agreement with shopping, Spain, 2005-09
- Sector size and forecast
- Key points
- Economic outlook
- Retail sales
- Mixed goods retail prospects
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- Figure 49: Spain: Retail sales, 2005-15
- Retail competitor analysis
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- Figure 50: Spain: Leading mixed goods retailers, 2009/10
United Kingdom
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- Introduction
- Department store definition
- Sector benchmarks
- Department stores
- Mixed goods retailers
- Accounting policy
- Market shares
- Abbreviations
- Financial definitions
- Issues in the Market
- How large is the department store sector and what will drive future growth?
- Who are the key department store customers?
- How important are quality and service to the department store proposition?
- How do younger people feel about department store shopping?
- Is multi-channel the holy grail for department store retailers?
- Executive summary
- The market
- Volatile performance through the downturn
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- Figure 51: Department store retailers’ sales* at current and constant prices, 2005-15
- Figure 52: Department store retailers’ sales, 2005-15
- Mixed reactions to recession
- 2010 rebound
- Market factors
- Volatile consumer confidence
- Austerity and inflation = uncertainty
- Tourist trade
- The consumer
- John Lewis wins more customers
- Private label will score in 2011
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- Figure 53: Attitudes to department store shopping, January 2011
- Regular shoppers biased to the ABC1 demographic
- Quality and Service Led target group underpins demand in 2010
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- Figure 54: Department store target groups, January 2011
- Company brand and innovation
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- Figure 55: Major department store retailers, 2009/10
- What we think
- Future opportunities
- Guiding Choice
- Prove It
- Broader market environment
- Key points
- Austerity + inflation = uncertainty
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- Figure 56: GDP, Personal Disposable Income (PDI), consumer expenditure and savings, at current prices, 2005-15
- Figure 57: GDP, Personal Disposable Income (PDI), consumer expenditure and savings, at constant 2010 prices, 2005-15
- Implications for retail sales
- Consumer confidence remains volatile
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- Figure 58: GFK NOP monthly consumer confidence index, Jan 2005-Dec 2010
- Chinese tourism boosts spend
- Inflation to remain high
- The benefits of getting older
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- Figure 59: Trends and projections in the UK population (‘000s), by age group, 2005-15
- Figure 60: UK: % of total population aged 65+, 2010, 2015 and 2020
- Competitive context
- Key points
- Consumer spending in main department store categories
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- Figure 61: Consumer spending on key department store markets, 2005-10 (Q1-Q3)
- Competition with other sectors
- Beauty specialists
- Clothing specialists
- Electricals specialists
- Grocers
- CPI remaining high
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- Figure 62: UK: Consumer prices inflation for various categories, Jan 2010-Jan 2011
- Strengths and weaknesses in the market
- Strengths
- Weaknesses
- Who’s innovating?
- Pop-up stores
- Online initiatives
- Harvey Nichols – a mobile pop-up?
- Daimaru Shinsaibashi targets the twenty somethings too
- Selfridges steps up with its ‘open to the world’ philosophy
- Harrods taps into workplace learning trend
- And from across the pond
- Sector Size and Forecast
- Key points
- Technical note
- Past performance
- Forecast
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- Figure 63: Department store retailers’ sales* at current and constant prices, 2005-15
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- Figure 64: Department store retailers’ sales*, 2005-15
- Figure 65: Department store retailers sales as % all retail sales, 2003-15
- Forecast methodology
- Department store prospects
- Who will be the key customers?
- Managing price increases and value perceptions
- Private label – a compelling alternative to premium brands
- Multi-channel support
- Store expansion at home and overseas will drive some medium term growth
- Department store outlet data
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- Figure 66: Identified department stores, outlet numbers, 2003-09
- Mixed goods retailers
- Sector sales and forecasts
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- Figure 67: Mixed goods retailers’ sales, 2005-15
- Outlet data
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- Figure 68: Non-specialised retail outlet numbers, 2004-08
- Retail competitor analysis
- Key points
- Market leaders continued to invest
- Older consumers return to the market
- House of Fraser stands out
- Debenhams impacted by constrained family shopper?
- Premium players boosted by overseas tourists and luxury bounce back …
- ... and continue to gain market share
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- Figure 69: UK: Combined market share of Selfridges, Harrods and Harvey Nichols, 2005-09
- Further fallout
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- Figure 70: Major department store retailers, 2009/10
- Market shares
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- Figure 71: Department store retailers, market shares, 2009
- Retail advertising and promotion
- Key points
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- Figure 72: Main media advertising spend, by department stores, 2007-10
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- Figure 73: Annual % change in main media advertising spend, by leading department stores, 2007-10
- Spending as percentage of turnover
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- Figure 74: UK: Main advertising spending as percentage of total sales for the ten leading department store chains, 2007-09
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- Figure 75: Major department stores’ main media advertising spend as % of sales, 2008 and 2009
- Spending by media
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- Figure 76: Main media advertising by department stores, by media used, 2010
- Brand elements
- Brand map
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- Figure 77: Attitudes towards and usage of department store brands, December 2010
- Brand attitudes
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- Figure 78: Attitudes by Department store brand, December 2010
- Brand personality
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- Figure 79: Department store brand personality – macro image, December 2010
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- Figure 80: Department store brand personality – micro image, December 2010
- Correspondence analysis
- Brand experience
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- Figure 81: Department store brand usage, December 2010
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- Figure 82: Satisfaction with various department store brands, February 2010
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- Figure 83: Consideration of department store brands, December 2010
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- Figure 84: Consumer perceptions of current department store brand performance, December 2010
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- Figure 85: Department store brand recommendation – Net Promoter Score, December 2010
- Brand index
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- Figure 86: Department store brand index, December 2010
- Figure 87: Department store brand index vs. recommendation, December 2010
- Target group analysis
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- Figure 88: Target groups, December 2010
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- Figure 89: Department store brand usage, by target groups, December 2010
- Group One – The Conformists
- Group Two – Simply the Best
- Group Three – Shelf Stalkers
- Group Four – Habitual Shoppers
- Group Five – The Individualists
- The consumer – Which department store they shop
- Key points
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- Figure 90: Department stores bought from in the last six months, January 2011
- Changing face of the sector
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- Figure 91: Which department stores consumers have bought from in the previous six months, 2001-04, 2006, 2008 and 2011
- Winners and losers
- M&S likely to have gained general merchandise shoppers
- John Lewis forges ahead
- Debenhams expansion fails to drive significantly more shoppers
- House of Fraser nudges up on same size network
- Is Selfridges losing shoppers to House of Fraser?
- TJ Hughes loses out
- Retailer market positioning
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- Figure 92: UK: Market positioning of leading department stores, January 2011
- Figure 93: Most popular department stores bought from in last six months, by gender, age and socio-economic group, January 2011
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- Figure 94: Next most popular department stores bought from in last six months, by gender, age and socio-economic group, January 2011
- Repertoire – less promiscuous shoppers in this sector
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- Figure 95: department stores bought from, by repertoire of department stores, January 2011
- The Consumer – Department Store Shopper Habits
- Key points
- High conversion rate among the frequent visitors
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- Figure 96: Department store shopping habits, January 2011
- Grabbing the attention of male shoppers
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- Figure 97: Department store shopping habits, by gender, January 2011
- ABC1 bias
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- Figure 98: How often they visit and buy from department stores, by gender, age, socio-economic group and lifestage, January 2011
- The consumer – Attitudes to department store shopping
- Key points
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- Figure 99: Attitudes to department store shopping, January 2011
- On the whole men quite like department stores
- Target groups
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- Figure 100: Department store target groups, January 2011
- Figure 101: Attitudes towards department stores, by target groups, January 2011
- Group 1: Convenience Seekers (20%)
- Who are the Convenience Seekers?
- Group 2: Quality and Service Led (15%)
- Who are the Quality and Service Led?
- Group 3: Specials Seekers (15%)
- Who are the Specials Seekers?
- Group 4: Browsers (6%)
- Who are the Browsers?
- Group 5: Indifferent (44%)
- Who are the Indifferent?
- Where people shop by typology
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- Figure 102: Target groups, by department stores bought from in last six months, January 2011
- The consumer – Occasional shopper attitudes
- Key points
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- Figure 103: Why they only shop occasionally, January 2011
- Figure 104: Why they only shop occasionally, by gender, age and socio-economic group, January 2011
- Young people find better value elsewhere
- Lower socio-economic groups find department stores a bit pricey
- Convenience is important for the ABC1s
- Older people not prepared to travel
- Families in particular find them pricey
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- Figure 105: Those that think they are a bit pricey, by lifestage and presence of children, January 2011
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- Figure 106: Those that think they are a bit pricey or can find better value elsewhere, by special group, January 2011
- Figure 107: Why they only shop occasionally, by lifestage, presence of children and special group, January 2011
- Appendix – Which department store they shop
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- Figure 108: Most popular department stores bought from in last six months, by demographics, January 2011
- Figure 109: Next most popular department stores bought from in last six months, by demographics, January 2011
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- Figure 110: Repertoire of department stores bought from in last six months, by demographics, January 2011
- Appendix – The department store shopper habits
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- Figure 111: Most popular how often they visit and buy from department stores, by demographics, January 2011
- Figure 112: Next most popular how often they visit and buy from department stores, by demographics, January 2011
- Appendix – Attitudes to department store shopping
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- Figure 113: Most popular attitudes towards department store shopping, by demographics, January 2011
- Figure 114: Next most popular attitudes towards department store shopping, by demographics, January 2011
- Target groups
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- Figure 115: Target groups, by demographics, January 2011
Arnotts
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- Figure 116: Arnotts: Sales as share of mixed goods retailers’ sales in Ireland, 2006-10
- Strategic evaluation
- Recent history
- Financial performance
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- Figure 117: Arnotts: Group financial performance, 2005/06-2009/10
- Store portfolio
- Retail offering
- e-commerce and home shopping
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Beale
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- Figure 118: Beale Plc: Sales as share of department store and mixed goods retailers sales in the UK, 2006-10
- Strategic evaluation
- Financial performance
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- Figure 119: Beale Plc: Group financial performance, 2005/06-2009/10
- Store portfolio
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- Figure 120: Beale Plc: Outlet data, 2006-10
- Retail offering
- e-commerce and home shopping
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Brown Thomas
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- Figure 121: Brown Thomas: Sales as share of mixed goods retailers’ sales in Ireland, 2006-10
- Strategic evaluation
- Recent history
- Financial performance
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- Figure 122: Brown Thomas: Group financial performance, 2005/06-2009/10
- Store portfolio
- Retail offering
- e-commerce and home shopping
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Coin
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- Figure 123: Coin department stores: Sales as share of mixed goods retailers in Italy, 2006-10
- Strategic evaluation
- Recent history
- Financial performance
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- Figure 124: Coin department stores: Financial performance, 2005/06-2009/10
- Store portfolio
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- Figure 125: Coin Italy department stores: Outlet data, 2005/06-2009/10
- Retail offering
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- Figure 126: Coin: Own label brands, 2011
- e-commerce and home shopping
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De Bijenkorf
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- Figure 127: De Bijenkorf: Estimated market share of mixed goods retailers’ sales in the Netherlands, 2006-10
- Strategic evaluation
- Recent history
- Financial performance
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- Figure 128: De Bijenkorf: Estimated sales performance, 2006/07-2010/11
- Store portfolio
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- Figure 129: De Bijenkorf: Outlet data, 2006/07-2010/11
- Retail offering
- e-commerce and home shopping
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Debenhams
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- Figure 130: Debenhams: Sales as share of department store and mixed goods retailers sales in the UK, 2005-09
- Strategic evaluation
- Overseas franchises increase brand exposure
- Recent history
- Financial performance
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- Figure 131: Debenhams: Group financial performance, 2005/06-2009/10
- Store portfolio
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- Figure 132: Debenhams: UK and Republic of Ireland outlet data, 2006-10
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- Figure 133: Debenhams: International franchise outlet numbers, 2004-Feb 2011
- Figure 134: Debenhams: International franchises – countries of operation, February 2011
- Consumer profile
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- Figure 135: Debenhams shoppers in last six months, by gender, age and socio-economic group, January 2011
- Figure 136: Debenhams shoppers in last six months, by region and ACORN group, January 2011
- Retail offering
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- Figure 137: Debenhams: Own bought product mix, 2006/07 and 2009/10
- e-commerce and home shopping
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- Figure 138: Debenhams: Online profile of unique visitors, three month average to December 2010
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El Corte Inglés
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- Figure 139: El Corte Inglés (Department Stores): Sales as share of mixed goods retailers’ sales in Spain, 2005-09
- Strategic evaluation
- Recent history
- Financial performance
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- Figure 140: El Corte Inglés (Department Stores): Group financial performance, 2005/06-2009/10
- Store portfolio
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- Figure 141: El Corte Inglés (Department Stores): Outlet data, 2005/06-2009/10
- Retail offering
- e-commerce and home shopping
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Fenwick Ltd
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- Figure 142: Fenwick Ltd: Sales as share of UK department store and mixed goods retailers sales, 2005-09
- Strategic evaluation
- Financial performance
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- Figure 143: Fenwick Ltd: Group financial performance, 2005/06-2009/10
- Store portfolio
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- Figure 144: Fenwick Ltd: Outlet data, 2005/06-2009-10
- Retail offering
- e-commerce and home shopping
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Galeries Lafayette (Group)
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- Figure 145: Galeries Lafayette (Group): Sales as share of mixed goods retailers’ sales in France, 2006-10
- Strategic evaluation
- Recent history
- Financial performance
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- Figure 146: Galeries Lafayette (Group): Group financial performance, 2005-09
- Store portfolio
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- Figure 147: Galeries Lafayette (Group): Outlet data, 2005-09
- Retail offering
- e-commerce and home shopping
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Harrods
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- Figure 148: Harrods Ltd: Sales as share of UK department store and mixed goods retailers’ sales, 2005-09
- Strategic evaluation
- Recent history
- Financial performance
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- Figure 149: Harrods Ltd: Group financial performance, 2005/06-2009/10
- Store portfolio
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- Figure 150: Harrods Ltd: Outlet data, 2005-2009
- Retail offering
- e-commerce and home shopping
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- Figure 151: Harrods.com: Profile of online UK unique visitors, three-month average to December 2010
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Harvey Nichols Group
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- Figure 152: Harvey Nichols Group Ltd: Sales as share of department store and mixed goods retailers sales in UK, 2005-09
- Strategic evaluation
- Recent history
- Financial performance
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- Figure 153: Harvey Nichols Group Ltd: UK and Ireland retail financial performance, 2005/06-2009/10
- Store portfolio
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- Figure 154: Harvey Nichols Ltd: Total domestic versus overseas retail floorspace, 2000-12
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- Note: 2011 and 2012 projected based on planned store openings.
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- Figure 155: Harvey Nichols Group Ltd: UK and Ireland outlet data, 2005/06-2009/10
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- Figure 156: Harvey Nichols Group Ltd: Group outlet data, February 2011
- Retail offering
- e-commerce and home shopping
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- Figure 157: Harveynichols.com: Profile of unique visitors, three-month average to December 2010
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House of Fraser
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- Figure 158: House of Fraser: Sales as share of department store and mixed goods retailers sales in the UK, 2005-09
- Strategic evaluation
- Online and multi-channel
- Recent history
- Financial performance
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- Figure 159: House of Fraser: Group financial performance, 2007/08-2009/10
- Store portfolio
- Consumer profile
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- Figure 160: House of Fraser shoppers in last six months, by gender, age and socio-economic group, January 2011
- Figure 161: House of Fraser shoppers in last six months, by region and ACORN group, January 2011
- Retail offering
- e-commerce and home shopping
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- Figure 162: House of Fraser.co.uk: Profile of unique visitors, three-month average to December 2010
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John Lewis
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- Figure 163: John Lewis Plc: Sales as share of department store and mixed goods retailers sales in UK, 2005-09
- Strategic evaluation
- Financial performance
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- Figure 164: John Lewis Plc: Group financial performance, 2005/06-2009/10
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- Figure 165: John Lewis Plc: Half year to end July 2009 and 2010
- Store portfolio
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- Figure 166: John Lewis Plc: Outlet data, 2005/06-2009/10
- Consumer profile
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- Figure 167: John Lewis shoppers in last six months, by gender, age and socio-economic group, January 2011
- Figure 168: John Lewis shoppers in last six months, by region and ACORN group, January 2011
- Retail offering
- e-commerce and home shopping
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- Figure 169: John Lewis: Online profile of unique visitors, three month average to December 2010
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Karstadt
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- Figure 170: Karstadt: Sales as share of mixed goods retailers’ sales in Germany, 2006-10
- Strategic evaluation
- Recent history
- Financial performance
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- Figure 171: Karstadt Department Stores: Group financial performance, 2005-2009/10
- Store portfolio
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- Figure 172: Karstadt Department Stores: Outlet data, 2006-2009/10
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- Figure 173: Karstadt Department Stores: Breakdown by store type, 2006-2009/10
- Retail offering
- e-commerce and home shopping
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Galeria Kaufhof
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- Figure 174: Kaufhof (Germany): Sales as share of mixed goods retailers’ sales in Germany, 2006-10
- Strategic evaluation
- Recent history
- Financial performance
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- Figure 175: Kaufhof: Group financial performance, 2006-10
- Store portfolio
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- Figure 176: Kaufhof: Outlet data, 2006-10
- Retail offering
- Advertising and marketing
- e-commerce and home shopping
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Le Bon Marche (LVMH)
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- Figure 177: France Le Bon Marché: Sales as share of mixed goods retailers’ sales in France, 2006-10
- Strategic evaluation
- History
- Financial performance
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- Figure 178: Le Bon Marché Group: Estimated retail sales and sales densities, 2005-09
- Store portfolio
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- Figure 179: Le Bon Marché Group: Sales area, 2009
- Retail offering
- e-commerce and home shopping
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Marks & Spencer (M&S)
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- Figure 180: Marks & Spencer: Non-food sales as share of UK department store and mixed goods retailers sales, 2005-09
- Strategic evaluation
- Recent history
- Financial performance
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- Figure 181: Marks & Spencer: Group financial performance, 2005/06-2009/10
- Store portfolio
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- Figure 182: Marks & Spencer: Outlet data, 2005/06-2009/10
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- Figure 183: M&S: UK Outlets not specialising in food, by type, 2008-10
- Consumer profile
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- Figure 184: Marks & Spencer UK: Consumer profile – demographics, 2010
- Figure 185: Marks & Spencer UK: Consumer profile – location, 2010
- Figure 186: Marks & Spencer UK: Consumer profile – ACORN group, 2010
- Retail offering
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- Figure 187: Marks & Spencer: own brand portfolio, 2011
- e-commerce and home shopping
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- Figure 188: M&S: M&S Direct sales, 2006/07-2009/10
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- Figure 189: M&S: Online profile of unique visitors, three month average to December 2010
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Printemps
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- Figure 190: France Printemps: Sales as share of mixed goods retailers’ sales in France, 2006-10
- Strategic evaluation
- Recent history
- Financial performance
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- Figure 191: France Printemps: Group financial performance, 2005-2010
- Store portfolio
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- Figure 192: France Printemps: Outlet data, 2005-10
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- Figure 193: Printemps: Store numbers 2005, 2007 and 2009-10
- Retail offering
- e-commerce and home shopping
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La Rinascente
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- Figure 194: Rinascente (Department Stores): Sales as share of mixed goods retailers’ sales in Italy, 2006-10
- Strategic evaluation
- History
- Financial performance
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- Figure 195: Rinascente (Department Stores): Group sales performance, 2006-09
- Store portfolio
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- Figure 196: Rinascente (Department Stores): Outlet data, 2006-10
- Retail offering
- Loyalty card
- e-commerce and home shopping
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Selfridges Retail Ltd
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- Figure 197: Selfridges Retail Ltd: Sales as share of department store and mixed goods retailers sales in the UK, 2005-09
- Strategic evaluation
- Financial performance
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- Figure 198: Selfridges Retail Ltd: Group financial performance, 2005/06-2009/10
- Store portfolio
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- Figure 199: Selfridges Retail Ltd: Outlet data, 2005/06-2009/10
- Consumer profile
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- Figure 200: Selfridges: Consumer profile – demographics, 2010
- Figure 201: Selfridges: Consumer profile – location, 2010
- Figure 202: Selfridges: Consumer profile – ACORN group, 2010
- Retail offering
- e-commerce and home shopping
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- Figure 203: Selfridges: Online profile of unique visitors, three month average to December 2010
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TJ Hughes
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- Figure 204: TJ Hughes Plc: Sales as share of department store and mixed goods retailers sales in UK, 2005-09
- Strategic evaluation
- Financial performance
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- Figure 205: TJ Hughes Plc: Group financial performance, 2005/06-2009/10
- Store portfolio
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- Figure 206: TJ Hughes Ltd: Geographical location of outlets, January 2011
- Figure 207: TJ Hughes Ltd: Outlet data, 2005/06-2010/11
- Consumer profile
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- Figure 208: TJ Hughes: Consumer profile – demographics, 2010
- Figure 209: TJ Hughes: Consumer profile – location, 2010
- Figure 210: TJ Hughes: Consumer profile – ACORN group, 2010
- Retail offering
- e-commerce and home shopping
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- Figure 211: TJ Hughes: Online profile of unique visitors, three month average to December 2010
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V&D
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- Figure 212: V&D: Estimated market share of mixed goods retailers’ sales in the Netherlands, 2006-10
- Strategic evaluation
- Recent history
- Financial performance
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- Figure 213: V&D: Estimated sales performance, 2006/07-2010/11
- Store portfolio
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- Figure 214: V&D: Outlet data, 2006/07-2010/11
- Retail offering
- e-commerce and home shopping
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Appendix – Broader Market Environment
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- Population
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- Figure 215: Europe top 7: Population breakdown, by age group, 2005
- Figure 216: Europe top 7: Population breakdown, by age group, 2010
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- Figure 217: Europe top 7: Population breakdown, by age group, 2015
- Figure 218: Europe top 7: Population breakdown, by age group, 2020
- GDP
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- Figure 219: Europe top 7: GDP (in current prices) 2000-Q4 2010
- Figure 220: Europe top 7: GDP growth rates (in constant prices), 2000-Q4 2010
- Consumer spending
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- Figure 221: Europe top 7: Consumer spending (in current prices) 2001-Q4 2010
- Figure 222: Europe top 7: Consumer spending growth rates (in constant prices) 2001-Q4 2010
- Consumer prices
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- Figure 223: Europe top 7: Consumer prices, 2001-Jan 2011
- Unemployment
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- Figure 224: Europe top 7: Average rate of unemployment, 2001-10
- Interest rates
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- Figure 225: UK and Eurozone: Interest rates, 2004-Q4 2010
- Consumer confidence
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- Figure 226: Europe top 6: Consumer confidence, April 2009-December 2010
Appendix – Consumer Usage of Department Stores and Attitudes to Shopping
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- France
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- Figure 227: Trends in agreement with shopping, France, 2005-09
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- Figure 228: Trends in visiting department stores, France, 2005-09
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- Figure 229: Frequency of visiting department stores by demographics, France, 2009
- Germany
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- Figure 230: Trends in agreement with shopping, Germany, 2005-09
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- Figure 5: Trends in visiting department stores, Germany, 2005-09
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- Figure 231: Frequency of visiting department stores by demographics, Germany, 2009
- Spain
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- Figure 232: Trends in agreement with shopping, Spain, 2005-09
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- Figure 233: Trends in visiting department stores, Spain, 2005-09
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- Figure 234: Frequency of visiting department stores by demographics, Spain, 2009
- GB
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- Figure 235: Trends in agreement with shopping, GB, 2005-09
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- Figure 236: Trends in visiting department stores, GB, 2005-09
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- Figure 237: Frequency of visiting department stores by demographics, GB, 2009
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