Table of Contents
Data Sources
Overview
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- Figure 1: Overview of major hotel information technology-based systems, 2009
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Distribution Systems
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- Figure 2: Evolution of distribution channel sales*, 2004, 2007 and 2010
- Global Distribution Systems
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- Figure 3: Characteristics of the major global distribution systems, 2009
- Web-based distribution
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- Figure 4: Online activities of American adults, 2001-09
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- Figure 5: Comparison of distribution channel management software products, 2010
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Hotel-facing Systems
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- Front-of-house systems
- Food and beverage management systems
- Recipe-costing systems
- Stock-control systems
- Electronic point-of-sale systems
- E-procurement systems and the hotel sector
- Conference and banqueting systems
Guest-facing Systems
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- Electronic door-locking systems
- Energy-management systems
- Call accounting and telephone systems
- High-speed Internet access
- Television-based services
- In-room safes
- In-room refreshment centres
- What facilities do hotel guests actually want?
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- Figure 6: Guest satisfaction with hotel technology based systems and amenities, 2009
- Back office systems
Key Issues in Managing Hotel Technology
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- Figure 7: Key challenges with Managing hotel technology, 2007*
- Inadequate communications infrastructure
- System vendor complacency
- Systems integration
- Reducing distribution system complexity
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What Next?
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- Figure 8: Short-term priorities of senior technology managers in international hotel chains, 2007*
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