Optimising the Power of Call Centres - UK - October 2002
Optimising the Power of Call Centres - UK - October 2002

Mintel's Financial Intelligence series is currently divided into two sectors:

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Overview

Overview

This report provides in-depth analysis and insight supported by a range of data. At the same time, introductory and top-level content is provided to give you an overview of the issues covered.

Executive Summary
Background

Market

Market

Mintel provides a range of market information across categories including: forecasting and share information; internal and broader market environment information; and the issues that affect the market in question.

Market Factors

Consumer

Consumer

Mintel conducts exclusive and original consumer research for reports, bringing up-to-date and unique insight to topical issues. This research examines the impact of social, economic, cultural and psychological influences on consumers.

The Consumer

Other

Contents
Introduction and Abbreviations
Call Centre Organisation
The Call Centre Rationale
Call Centres in the Financial Services Sector
Case Studies
The Future
Forecast