Table of Contents
Insights and Opportunities
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- A new role for pharmacies
- Changing attitudes to beauty
Market in Brief
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- The future
- Sales forecasts
- Multiples and ageing population provide a boost
- Ageing population – opportunity or threat?
- Market size and performance
- Confident consumers spend on personal care
- Food retailers challenge specialists
- Specialists rarely buck spending trends
- The consumer
- Convenience drives health and beauty market
- The European competitive landscape
- Alliance Boots dominates
- Drugstores bring concentration
European Summary and Outlook
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- Report scope
- Retailers
- Product markets
- Abbreviations
- Technical notes
- Financial definitions
- Currencies
- Country codes
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- Figure 1: Country codes
- VAT
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- Figure 2: Europe: Standard VAT rates, 2006/07
- Market size and trends
- Sources
- ‘Beauty’ market
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- Figure 3: Europe: Consumer spending on cosmetics, fragrances and toiletries, 2002, 2004 and 2006
- ‘Health’ market
- Definitions
- Bulk of pharmacy sales come from prescription drugs
- Prescription volumes growing
- France struggling to contain ballooning costs
- Generics being pushed in the Mediterranean markets
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- Figure 4: Europe: Pharmaceutical products market size, by country, 2002-06
- Per capita spending highest in France
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- Figure 5: Europe: Consumer spending on Health and beauty by country, 2002, 2004 and 2006
- Figure 6: Europe: Spend per capita on health and beauty, by country, 2006
- Channels of distribution
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- Figure 7: European health and beauty retailing: Major channels of distribution for personal care products only, 2006
- Food retailers – dominate through scale and convenience
- Drugstores – yesterday’s format?
- Pharmacies – good geographic coverage
- Perfumeries and beauty specialists popular in the South
- Specialist health and beauty sector
- Retail sales of non-OTC drugs
- Sector value and performance
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- Figure 8: European health and beauty retailing: Sector value by country, 2002 and 2006
- Sector relative performance
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- Figure 9: European health and beauty retailing: Sector share of all retail sales by country, 2002-06
- Outlet provision
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- Figure 10: European health and beauty retailing: Specialist stores relative importance and provision
- Retail Competitor Analysis
- European sales performance
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- Figure 11: Leading European health and beauty specialists – European sales trends, 2005 and 2006
- Company evaluation
- Alliance Boots in pole position
- German drugstores dominate
- AS Watson - a mixed bag
- Solid progress from Celesio and Douglas
- Mass market beauty players – The Body Shop and Yves Rocher
- Outlet trends
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- Figure 12: Leading European health and beauty specialists – Outlet trends, 2005-07
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- Figure 13: Leading European health and beauty specialists – Sales and outlet trends, 2002-06
- European cross border activity
- Internationalisation steps up
- Global product brands pave the way for foreign retail expansion
- Pharmacy operators constrained by regulatory framework
- ‘New’ Europe pulls in the drugstores
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- Figure 14: Leading pharmacies and drugstores – European coverage, 2006/07
- Greater internationalisation in the beauty segment
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- Figure 15: Leading perfumeries and beauty specialists – European coverage, 2006/07
- Sector concentration
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- Figure 16: Leading European health and beauty specialists – Market shares by country, 2006/07
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- Figure 17: Leading European non-pharmacy specialists – Market shares by country, 2006/07
- Consumer Summary
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- Figure 18: Agreements with lifestyle statements relating to health and beauty, by country, 2007
- French keen on health, not on beauty
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- Figure 19: Top five health and beauty lifestyle statements, France, 2007
- Vanity in Germany?
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- Figure 20: Top five health and beauty lifestyle statements, Germany, 2007
- Health in focus in Spain
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- Figure 21: Top five health and beauty lifestyle statements, Spain, 2007
- The British want no attention
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- Figure 22: Top five health and beauty lifestyle statements, GB, 2007
- European Outlook
- Sector sales forecasts
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- Figure 23: European health and beauty retailing: Sector sales forecasts, 2007 and 2012
- Relative performance
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- Figure 24: European health and beauty retailing: Sector’s relative importance by country, % point change in specialists’ share of all retail sales, 2007-12
- Actual performance
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- Figure 25: European health and beauty retailing: Sector sales growth, 2007-12
- Issues and trends
- Regulatory barriers start to come down
- European Commission steps up the pressure
- Retailers set themselves up to capitalise on liberalisation
- Court judgements could change the competitive landscape
- Alliance Boots and Celesio have a competitive advantage
- What of the future landscape?
- Ageing population
- Creating points of difference
- Products
- Experiences
- Online retailing – a mixed bag
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- Figure 26: Europe: Leading health and beauty retailers – online shopping provision, 2007
- Prescription drugs
- OTC medicines need a point of difference
- Drugstores to department stores
- Beauty looks promising
- Interactivity
France
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- Market in Brief
- The future
- Market size and performance
- The competitive landscape
- Consumer research
- Broader Market Environment
- Positive factors
- Negative factors
- Population
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- Figure 27: France: Population trends, 2003-07
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- Figure 28: France: Population by age, 2007
- Economy
- GDP
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- Figure 29: France: GDP, 1996-2006
- Inflation
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- Figure 30: France: Consumer price inflation, 2002-06
- Employment
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- Figure 31: France: Unemployment rate (%), 2001-07
- Regulatory issues
- Highly regulated pharmacy market
- Prescription charges
- Voluntary groups
- Parapharmacies
- The Market in Context
- Steady spending from households
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- Figure 32: France: Total household expenditure, 1996-2006
- Mixed price developments in health and beauty
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- Figure 33: France: Consumer price indices for selected health products categories, 2002-07
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- Figure 34: France: Consumer price indices for selected beauty products categories, 2002-07
- Health and beauty spending
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- Figure 35: France: Consumer spending on selected health & beauty goods and all items, Index, 2002-06
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- Figure 36: France: Consumer spending on health and beauty products, 2002-06
- Product market breakdown
- Perfumes, cosmetics and toiletries
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- Figure 37: France: spending on cosmetics, fragrances and toiletries by category, 2002, 2004 and 2006
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- Figure 38: France: Relative importance of categories vs Western Europe, 2006
- Pharmaceutical products
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- Figure 39: France: Pharmaceuticals market, product breakdown, 2002-06
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- Figure 40: France: Self-medication market breakdown, 2006
- Channels of distribution
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- Figure 41: France: Personal care goods spending by channel of distribution, 2002 and 2006
- Parapharmacies
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- Figure 42: France: Parapharmacy operations of non-specialists, September 2003, 2005 and 2006
- Home shopping
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- Figure 43: France: Fev@d specialist health and beauty members, 2006
- Sector Size and Forecast
- Economic outlook
- Retailers’ prospects
- Opportunities for beauty retailers?
- Subdued growth likely for pharmacies
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- Figure 44: France: Health and beauty retailers’ sales, 2002-12
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- Figure 45: France: Health and beauty retailers’ sales as share of all retail sales, 2002-12
- Past
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- Figure 46: France: Health and beauty retailers’ sales, Index, 2002-06
- Figure 47: France: Health and beauty retailers’ sales, 2002-06
- Outlet and enterprise data
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- Figure 48: France: Number of H&B retail enterprises and average outlets per enterprise, 2001-05
- Figure 49: France: Health and beauty outlet data, 2003-07
- Size and ownership
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- Figure 50: France: Health and beauty outlets by size, 2004
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- Figure 51: France: Ownership of retail enterprises by type, 2001-05
- The Consumer
- Where they shop
- Grocers dominate, pharmacies strong
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- Figure 52: France: Retailer where toiletries, cosmetics/skincare, perfumes, healthcare products or medicines purchased in the last 12 months, November 2007
- Who buys where
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- Figure 53: France: Market positioning of retailers where toiletries, cosmetics/skincare, perfumes, healthcare products or medicines purchased in the last 12 months, by income and age, November 2007
- Detailed consumer demographics
- Cheap & cheerful Yves Rocher…
- …could learn from Nocibé?
- The super- and hypermarkets can do more
- Marionnaud – for the grown woman?
- Room for others?
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- Figure 54: France: Detailed demographics of toiletries, cosmetics/skincare, perfumes, healthcare products or medicines shopper by retailer, November 2007
- Retail Competitor Analysis
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- Figure 55: France: Leading health and beauty specialists, 2006
- Market shares
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- Figure 56: France: Leading specialists’ market shares, 2006
- Evaluation
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- Figure 57: France: Health and beauty retailers evaluation, 2006/07
Germany
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- Market in Brief
- The future
- Market size and performance
- The competitive landscape
- Consumer research
- Broader Market Environment
- Positive factors
- Negative factors
- Population
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- Figure 58: Germany: Population trends, 2002-06
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- Figure 59: Germany: Population, by age group, 2002, 2006 and 2010
- Economy
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- Figure 60: Germany: Gross domestic product, 1995-2007
- Inflation in check
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- Figure 61: Germany: Consumer prices, 1999-2007
- Unemployment falling
- Regulatory issues
- The Market in Context
- Subdued consumer spending
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- Figure 62: Germany: Household consumer expenditure, 1999-2006
- Stagnant prices in beauty
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- Figure 63: Germany: Consumer price indices for selected health and personal care products categories, 2002-06
- Market value and trends
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- Figure 64: Germany: Health and beauty products, relative performance, 2002-06
- Healthcare reforms force spend up
- Personal care hampered by consumer gloom
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- Figure 65: Germany: Consumer spending on health and beauty products, 2002-06
- Product market breakdown
- Perfumes, cosmetics and toiletries
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- Figure 66: Germany: sales of cosmetics, fragrances and toiletries by category, 2002, 2004 and 2006
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- Figure 67: Germany: Relative sales importance of categories vs western Europe, 2006
- Pharmaceutical products
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- Figure 68: Germany: Pharmaceuticals market, product breakdown, 2002-06
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- Figure 69: Germany: Self-medication market breakdown, 2006
- Channels of distribution
- Cosmetic and personal care
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- Figure 70: Germany: Facial care and personal care markets: Distribution by retail channel, 2006
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- Figure 71: Germany: Facial care and personal care markets: Distribution by retail channel, 2006
- OTC medicines
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- Figure 72: Germany: Over-the-counter medicines: Distribution by retail channel, 2004
- Sector Size and Forecast
- Economic outlook
- Retailers’ prospects
- Beauty specialists
- Health specialists
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- Figure 73: Germany: Health and beauty retailers’ sales, 2002-12
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- Figure 74: Germany: Health and beauty retailers’ sales as share of all retail, 2002-12
- Past
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- Figure 75: Germany: Health and beauty retailers’ sales by specialist type, index, 2003-07
- Figure 76: Germany: Health and beauty retailers’ estimated sales by specialist type, 2006
- Drugstore sales
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- Figure 77: Germany: Drugstore sector, sales performance, 2002-06
- Outlet and enterprise data
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- Figure 78: Germany: Number of retail enterprises, 1999, 2000, 2002 and 2005
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- Figure 79: Germany: Number of retail outlets, 1999, 2000, 2002 and 2005
- The Consumer
- Where they shop
- Schlecker dominates, food discounters strong
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- Figure 80: Germany: Retailer where toiletries, cosmetics/skincare, perfumes, healthcare products or medicines purchased in the last 12 months, November 2007
- Who buys where
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- Figure 81: Germany: Market positioning of retailers where toiletries, cosmetics/skincare, perfumes, healthcare products or medicines purchased in the last 12 months, by income and age, November 2007
- Detailed consumer demographics
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- Figure 82: Germany: Detailed demographics of toiletries, cosmetics/skincare, perfumes, healthcare products or medicines shopper by specialist retailer, November 2007
- Figure 83: Germany: Detailed demographics of toiletries, cosmetics/skincare, perfumes, healthcare products or medicines shopper by retailer, November 2007
- Retail Competitor Analysis
- Leading specialists
- Consolidation
- The e-sphere
- Budnikowsky
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- Figure 84: Germany: Leading health and beauty specialists, 2007
- Market shares
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- Figure 85: Germany: Leading specialists’ market shares, 2004 and 2006
- Evaluation
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- Figure 86: Germany: Health and beauty retailers, evaluation, 2006/07
Italy
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- Market in Brief
- A mixed picture for the future
- Market size and performance
- Specialists’ sector struggles
- Channels of distribution
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- Figure 87: Italy: Health and beauty market, estimated retail channels of distribution, 2006
- Leading specialists and market shares
- Consumer behaviour
- Broader Market Environment
- Positive factors
- Negative factors
- Growing population
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- Figure 88: Italy: Population trends, 2002-06
- But ageing …
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- Figure 89: Italy: Population by age, 2006
- Sluggish economic progress
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- Figure 90: Italy: GDP, 1996-2006
- Consumers lack confidence too
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- Figure 91: Italy: Consumer spending, 1996-2006
- Consumer prices have fallen
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- Figure 92: Italy: Consumer price inflation, 1999-2006
- Pharmacy regulatory issues
- The Market in Context
- Key points
- Health and beauty market
- Definitions
- Health and beauty outperforms other product markets
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- Figure 93: Italy: Consumer spending on selected categories of goods, 2002-06
- Product market breakdown
- Perfumes, cosmetics and toiletries
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- Figure 94: Italy: Sales of cosmetics, fragrances and toiletries by category, 2002, 2004 and 2006
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- Figure 95: Italy: Relative spending importance of categories vs western Europe, 2006
- Pharmaceutical products
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- Figure 96: Italy: Pharmaceuticals market, product breakdown, 2002-06
- Figure 97: Italy: Self-medication market breakdown, 2006
- Channels of distribution
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- Figure 98: Italy: Health and beauty market, retail channels of distribution, 2006
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- Figure 99: Italy: Members of the direct selling association, 2006
- Sector Size and Forecast
- Retail sales forecasts
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- Figure 100: Italy: Retail sales, 2002-12
- Past
- Treading water
- Medical and orthopaedic enterprises climbing
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- Figure 101: Italy: Retail enterprises, by sector, 2000-04
- Pharmacy outlet numbers
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- Figure 102: Italy: Number of pharmacies, April 2005 and April 2007
- The Consumer
- Where they shop
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- Figure 103: Italy: Retailer where toiletries, cosmetics/skincare, perfumes, healthcare products or medicines purchased in the last 12 months, November 2007
- Who buys where
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- Figure 104: Italy: Market positioning of retailers where toiletries, cosmetics/skincare, perfumes, healthcare products or medicines purchased in the last 12 months, by income and age, November 2007
- Detailed consumer demographics
- The specialists
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- Figure 105: Italy: Detailed demographics of toiletries, cosmetics/skincare, perfumes, healthcare products or medicines shopper by specialist retailer, November 2007
- Non-specialists
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- Figure 106: Italy: Detailed demographics of toiletries, cosmetics/skincare, perfumes, healthcare products or medicines shopper by non-specialist retailer, November 2007
- Retail Competitor Analysis
- Key points
- Leading specialists
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- Figure 107: Italy: Leading health and beauty specialists, 2006
- Market shares
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- Figure 108: Italy: Leading health and beauty specialists’ market shares, 2006
- Evaluation
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- Figure 109: Italy: Health and beauty specialists’ evaluation, 2006/07
The Netherlands
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- Market in Brief
- The future
- Market size and performance
- Market leaders
- Broader Market Environment
- Positive factors
- Negative factors
- Population growing slowly
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- Figure 110: The Netherlands: Population trends, 2003-07
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- Figure 111: The Netherlands: Population by age group, 1990, 2000 and 2007
- An improving economy
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- Figure 112: The Netherlands: Gross domestic product, 1996-2006
- Inflation under control
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- Figure 113: The Netherlands: Consumer prices, 2001-07
- Unemployment falling
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- Figure 114: The Netherlands: Unemployment level (seasonally adjusted), 2002-08
- Figure 115: The Netherlands: Consumer confidence and willingness to spend, 2002-08
- Regulatory issues
- Pharmacy regulation
- Drug prices
- Health insurance
- Market in Context
- Consumer spending in the doldrums
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- Figure 116: The Netherlands: Consumer expenditure, 1995-2007
- Negative inflation in beauty and toiletries
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- Figure 117: The Netherlands: Consumer price index, selected health and beauty goods, 2002-06
- Health & beauty lose spending share
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- Figure 118: The Netherlands: Consumer spending on selected health & beauty goods and all items, Index, 2002-06
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- Figure 119: The Netherlands: Breakdown of consumer expenditure in health and beauty sectors, 2002-06
- Product breakdown
- Perfumes, cosmetics and toiletries
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- Figure 120: The Netherlands: sales of cosmetics, fragrances and toiletries by category, 2002, 2004 and 2006
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- Figure 121: The Netherlands: Relative sales importance of categories vs western Europe, 2006
- Pharmaceutical products
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- Figure 122: The Netherlands: Pharmaceuticals market, product breakdown, 2002-06
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- Figure 123: The Netherlands: Self-medication market breakdown, 2006
- Channels of distribution
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- Figure 124: The Netherlands: Estimated channels of distribution, 2006
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- Figure 125: The Netherlands: Members of home shopping trade association specialising in health and beauty products, 2005
- Figure 126: The Netherlands: Direct selling companies specialising in health and beauty products, 2006/07
- Sector Size and Forecast
- Future
- Economic outlook
- Retailers’ prospects
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- Figure 127: The Netherlands: Health and beauty retail sales, 2002-12
- Figure 128: The Netherlands: Health and beauty retail sales as share or all retail sales, 2002-12
- Past
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- Figure 129: The Netherlands: Health and beauty retailers’ sales, 2002-06
- Figure 130: European health and beauty retailing: Elements of turnover of community pharmacy in the Netherlands, 2006
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- Figure 131: European health and beauty retailing: Turnover of community pharmacies in the Netherlands, 2006
- Outlet and enterprise data
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- Figure 132: The Netherlands: Number of retail enterprises, 2002-06
- Figure 133: The Netherlands: Number of retail outlets, 2002-06
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- Figure 134: The Netherlands: Average retail outlets per enterprise, 2002-06
- Retail Competitor Analysis
- Fresh winds – new formats
- Changes in the drugstore arena
- Joining forces
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- Figure 135: The Netherlands: Leading health and beauty specialists, 2006/07
- Market shares
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- Figure 136: The Netherlands: Leading retailers’ shares of health and beauty specialists’ sales, 2004/05 and 2006/07
- Evaluation
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- Figure 137: The Netherlands: Health and beauty retailers evaluation, 2006/07
Spain
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- Market in Brief
- A mixed picture for the future
- Market size and performance
- Specialists perform well
- Channels of distribution
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- Figure 138: Spain: Health and beauty market, retail channels of distribution, 2006
- Market leaders and market share
- Consumer behaviour
- Broader Market Environment
- Positive factors
- Negative factors
- Growing population
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- Figure 139: Spain: Population trends, 2002-06
- But ageing too…
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- Figure 140: Spain: Population, by age group, 2002, 2006 and 2010
- Steady economic growth
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- Figure 141: Spain: Gross domestic product, 1996-2007
- Consumer prices
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- Figure 142: Spain: Consumer prices, 1999-2007
- Regulatory issues
- The Market in Context
- Key points
- Consumer spending buoyed by booming housing market
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- Figure 143: Spain: Household consumer expenditure, 1995-2006
- Health and beauty market in context
- Definitions
- Health and beauty outperforms other product markets
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- Figure 144: Spain: Consumer spending on major categories of goods, 2002-06
- Modest inflation in the medical market
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- Figure 145: Spain: Spending growth on medical products, appliances & equipment, 2001-05
- Price rises in personal care buck the European trend
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- Figure 146: Spain: Spending growth on personal care goods and services, 2001-05
- Product market breakdown
- Perfumes, cosmetics and toiletries
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- Figure 147: Spain: Spending on cosmetics, fragrances and toiletries by category, 2002, 2004 and 2006
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- Figure 148: Spain: Relative spending importance of categories vs western Europe, 2006
- Pharmaceutical products
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- Figure 149: Spain: Pharmaceuticals market, product breakdown, 2002-06
- Figure 150: Spain: Self-medication market breakdown, 2006
- Channels of distribution
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- Figure 151: Spain: Health and beauty market, retail channels of distribution, 2006
- Health and beauty specialists hold onto their market share
- Department stores benefit from rising disposable income
- Grocery retailers
- Direct selling
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- Figure 152: Spain: Personal care market, leading direct selling operators, 2006
- Sector Size and Forecast
- Economic and consumer spending outlook
- Retail sales forecasts
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- Figure 153: Spain: Retail sales, 2002-12
- Past
- Decent performance
- Enterprise and outlet numbers
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- Figure 154: Spain: Retail enterprises, 2005-07
- Figure 155: Spain: Number of retail outlets, 2005-07
- Sector drivers …
- …and trends
- The Consumer
- Where they shop
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- Figure 156: Spain: Retailer where toiletries, cosmetics/skincare, perfumes, healthcare products or medicines purchased in the last 12 months, November 2007
- Who buys where
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- Figure 157: Spain: Market positioning of retailers where toiletries, cosmetics/skincare, perfumes, healthcare products or medicines purchased in the last 12 months, by income and age, November 2007
- Detailed consumer demographics
- The specialists
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- Figure 158: Spain: Detailed demographics of toiletries, cosmetics/skincare, perfumes, healthcare products or medicines shopper by specialist retailer, November 2007
- Non-specialists
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- Figure 159: Spain: Detailed demographics of toiletries, cosmetics/skincare, perfumes, healthcare products or medicines shopper by non-specialist retailer, November 2007
- Retailer Competitor Analysis
- Key points
- Leading specialists
- El Corte Inglés is market leader
- Schlecker heads the specialists
- Slowly building greater critical mass
- Buying groups
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- Figure 160: Spain: Leading health & beauty specialists, 2006
- Market shares
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- Figure 161: Spain: Leading health and beauty specialists’ market share, 2006
- Evaluation
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- Figure 162: Spain: Health and beauty specialists, evaluation, 2006/07
United Kingdom
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- Issues in the Market
- Main themes
- Definitions
- Abbreviations
- Insights and Opportunities
- Convenience is king
- Where’s the interactivity?
- Ageless or not?
- Market in Brief
- The future
- Market sizes, performance and structure
- Channels of distribution
-
- Figure 163: UK health and beauty market, channels of distribution, 2006
- Market leaders
- Consumer behaviour
- Fast Forward Trends
- Trend 1: Re-Teching the past
- What is it?
- Market touchpoints/implications
- Trend 2: FSTR and HYPR
- What is it?
- Market touchpoints/implications
- Trend 3: Brand co-operation
- What is it?
- Market touchpoints/implications
- Internal Market Environment
- Price tactics
- Creating points of difference
- Loyalty
- Customer service
- MediSpa treatments
- Market repositioning
- Own brands
- Trading up
- Product innovation
- Pharmacy consolidation
- Healthcare focus
- Prescription drugs and pharmacy remuneration
- Prescription charges
- NHS receipts
- The reimbursement element
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- Figure 164: England: Prescriptions – number dispensed and net ingredient cost, 1998-07
- OTC medicines
- Broader Market Environment
- Key points – negative
- Key points – positive
- 2007 – a year of 2 halves!
- Pre-Northern Rock…
- Post-Northern Rock…
- Growing, greying population
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- Figure 165: UK: Population trends, 2002-12
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- Figure 166: UK: Population forecasts, by age band, 2007-12
- Population implications
- The baby boomers
- Increasingly affluent consumer
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- Figure 167: Forecast adult population trends, by socio-economic group, % change 2002-12
- Consumer spending
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- Figure 168: PDI and consumer expenditure, at current and constant 2002 prices, 2002-12
- Consumer implications for the health and beauty market
- Interest rates …
- …and consumer prices
-
- Figure 169: UK: Consumer prices, percentage change year on year, 2001-07
- Consumer price implications for the health and beauty market
- The Market in Context
- Key points
- Health and beauty holds up well
-
- Figure 170: UK: Consumer spending on selected categories, 2002-06
- Price deflation in beauty market
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- Figure 171: UK: Consumer spending growth on the beauty market by value and volume, 2003-07
- Resilience in the health market
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- Figure 172: UK: Consumer spending growth on the health market, 2003-07
- Product breakdown
- Perfumes, cosmetics and toiletries
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- Figure 173: UK: Sales of cosmetics, fragrances and toiletries by category, 2002, 2004 and 2006
-
- Figure 174: UK: Relative sales importance of categories vs Western Europe, 2006
- Pharmaceutical products
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- Figure 175: UK: Pharmaceuticals market, product breakdown, 2004-06
- Figure 176: UK: Self medication market breakdown, 2006
- Strengths and Weaknesses in the Market
- Strengths
- Weaknesses
- Who’s Innovating?
- Key Points
- Virtual health advice
- Beauty goes online
- Makeovers on the web
- Service provision
- Responding to ethnic demand
- Open to innovation
- Exclusivity is hard currency?
- Channels of Distribution
- Key Points
- Specialists dominate
-
- Figure 177: UK health and beauty market, channels of distribution, 2006
- Grocery retailers
- Department stores and other mixed goods retailers
- Direct sellers
-
- Figure 178: UK: Health and beauty market, leading direct sellers, 2006
- Sector Size and Forecast
- Key points – future
- Key points – past
- Future
- Retail sales forecasts
-
- Figure 179: UK: Health and beauty retailers’ sales, 2002-12
- Past
-
- Figure 180: UK: All health and beauty retailers, all-inclusive sales by sub-sector, 2002-06
- Health and beauty specialists lose market share
-
- Figure 181: UK: Health and beauty specialists* as a % of health and beauty market**, 2002-07
- Outlet and enterprise data
- Enterprises
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- Figure 182: UK: Health and beauty retailers, number of enterprises, by sub-sector, 2001-05
- Outlets
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- Figure 183: UK: Health and beauty retailers, number of outlets by sub-sector, 2001-05
- The Consumer – Toiletries
- Key points
- Trend data
-
- Figure 184: Source of toiletries purchased, percentage change 2002-07
- Supermarkets continue to win ground
- Health and beauty specialists losing
- The Body Shop challenged on its core territory
- Masstige pressures department stores
- Where they shopped
-
- Figure 185: Source of toiletries purchased, November 2007
- Who shops where?
-
- Figure 186: Market positioning of major retailers selling toiletries by age and affluence, November 2007
- Supermarket sweep
- The affluent and old prefer Boots
- Superdrug – all about youth
- Toiletries – Detailed Consumer Demographics
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- Figure 187: Source of toiletries purchased by demographic sub-group, November 2007
- Figure 188: Source of toiletries purchased in the last three months, by demographic sub-group, November 2007
- The Consumer – Beauty Products
- Key Points
- Trend data
-
- Figure 189: Source of beauty products purchased, 2002-07
- Supermarkets steam ahead
- Price cuts and own-brand boost Boots’ lead
- Green trend hits The Body Shop
- Avon efforts show little result
- Opportunities for M&S?
- Where they shopped
-
- Figure 190: Source of cosmetics, skincare products or perfumes/fragrances in the last 12 months, November 2007
- Who shops where?
-
- Figure 191: Market positioning of major retailers selling beauty products, by age and affluence, November 2007
- Men still shy of beauty?
- Supermarkets win with men
- Male environment
- A beautiful habit gets dropped with age
- Like day and night? The market leaders
- Avon calling
- Mum’s the word
- Tesco & Asda – for families
- Beauty – Detailed Consumer Demographics
-
- Figure 192: Source of cosmetics, skincare products or perfumes/fragrances in the last 12 months, by demographic sub-group, November 2007
- The Consumer – OTC Products
- Key points
- Trend data
-
- Figure 193: Source of purchase of medicines or healthcare products, such as cough medicines, tablets or ointments, but not including products on prescription, in the last 6 months, 2002-07
- Supermarket expansion gains ground
- Lloyds and Co-op on the acquisition path
- Boots must lose?
- Where they shopped
-
- Figure 194: Source of purchase of medicines or healthcare products, such as cough medicines, tablets or ointments, but not including products on prescription, in the last 6 months, November 2007
- Who shops where?
-
- Figure 195: Market positioning of major retailers selling OTC by age and affluence, November 2007
- Men aren’t buying it
- The young and old get it free
- Families hungry for health
- Local independents surprisingly strong
- OTC – Detailed Consumer Demographics
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- Figure 196: Source of purchase of medicines or healthcare products, such as cough medicines, tablets or ointments, but not including products on prescription, in the last 6 months, by demographic sub-group, November 2007
- Figure 197: Source of purchase of medicines or healthcare products, such as cough medicines, tablets or ointments, but not including products on prescription, in the last 6 months, by demographic sub-group, November 2007
- Consumer Shopping Behaviour and Attitudes
- Key points
- Beauty & toiletries
- OTC
- Buy as part of a regular shopping trip
- Don’t care where
-
- Figure 198: Consumer shopping behaviour and attitudes, regarding toiletries and beauty goods, November 2007
- A special trip
- Prices, promotions and points
- The apathetic men
- Price-savvy women
- Hands-on shopping for the young
- Help the third-age?
- OTC – shopping behaviour
- Most know what they want
-
- Figure 199: Consumer shopping behaviour and attitudes regarding healthcare products (not including products on prescription), November 2007
- Little demand for help
- Loyalty in distress?
- Age effects attitudes
- Insecure Es?
- Shopping Behaviour and Attitudes – Detailed Consumer Demographics
-
- Figure 200: Consumer shopping behaviour and attitudes regarding OTC products, by demographic sub-group, November 2007
- Figure 201: Consumer shopping behaviour and attitudes, regarding toiletries and beauty goods, by demographic sub-group, November 2007
-
- Figure 202: Consumer shopping behaviour and attitudes, regarding toiletries and beauty goods, by demographic sub-group, November 2007
- Health and Beauty Retailing – Shopper Typologies
- Key Points
- Consumer types
-
- Figure 203: Consumer typologies, November 2007
- Pick Up and Go (60%)
- Shop Around Skincare-Healthcare Anywhere (16%)
- Enthusiastic Information Seekers (24%)
- Shopper Typology Groups – Detailed Consumer Demographics
-
- Figure 204: Health and beauty shopper typologies, by demographic sub-group, November 2007
- Figure 205: Health and beauty shopper typologies, by shops where toiletries have been bought in the last 3 months, December 2007
-
- Figure 206: Health and beauty shopper typologies, by shops where cosmetics have been bought in the last 3 months, December 2007
- Figure 207: Health and beauty shopper typologies, by shops where medicine and products have been bought in the last 3 months, December 2007
- Retail Competitor Analysis
- Key points
- Leading specialists
-
- Figure 208: UK: Leading health and beauty specialists, 2006
- Market shares
-
- Figure 209: UK: Leading specialists’ market shares, 2006
-
- Figure 210: UK: Leading specialists’ market shares, 2006
- Evaluation
-
- Figure 211: UK: Health and beauty specialists, evaluation, 2008
Alliance Boots
-
-
- Figure 212: Alliance Boots: Share of UK health and beauty specialists’ sales, 2002-06
- Figure 213: Alliance Boots: Share of European health and beauty specialists’ sales, 2002-06
- Strategic evaluation
- Lowering prices and boosting value perceptions
- The bottom line?
- Rebadging UK community pharmacies
- Distributing Boots own brands in continental Europe
- Background
- Financial performance
-
- Figure 214: Alliance Boots: Group pro forma financial performance, 2005/06-2006/07
- Retail division – 2006/07 performance
-
- Figure 215: Alliance Boots: Retail division pro forma financial performance, 2005/06-2006/07
- 2007/08
- Store portfolio
- Historic numbers
- Expansion picks up again
-
- Figure 216: Alliance Boots: UK and rest of Europe, company owned outlet numbers, 2006/07
- Rebranding Community Pharmacy
- Overseas concessions
-
- Figure 217: Alliance Boots: Overseas concession numbers by country, January 2008
- Retail offering
- International
- Market positioning
- Brands
- Pricing
- Product offer
-
- Figure 218: Alliance Boots: UK retail division sales mix by major product category, 2006/07
- Customer services
- Advertising and marketing
- e-commerce and home shopping
-
- Figure 219: Alliance Boots: UK online retail sales, 2003/04-2006/07
-
A.S. Watson (Europe)
-
- Strategic evaluation
- Group
- Background
-
- Figure 220: A.S.Watson: European health and beauty chains, 2006
- Financial performance
-
- Figure 221: A.S.Watson: Year-on-year growth at European health & beauty business, 2003-06
- Store portfolio
-
- Figure 222: A.S.Watson: Group health & beauty outlets in Europe, 2002-07
- Group e-commerce
-
- Figure 223: A.S. Watson: European online presence, 2008
- Benelux
- Background
- Financial performance
-
- Figure 224: A.S.Watson: Estimated sales by fascia in Belgium and the Netherlands, 2006
- Store portfolio
-
- Figure 225: A.S.Watson: Stores in Belgium and the Netherlands, 2002-07
- Retail offering
- UK
-
- Figure 226: A.S.Watson: Sales as share of health & beauty specialists’ sales in the UK, 2002-06
- Background
- Financial performance
-
- Figure 227: A.S. Watson: UK operations’ financial performance, 2002-06
- Store portfolio
-
- Figure 228: A.S. Watson: UK operations’ outlets, 2002-07
- Retail offering
-
- Figure 229: A.S. Watson: Superdrug own brands, at February 2008
- Marionnaud
-
- Figure 230: A.S.Watson: Marionnaud: Sales as share of health & beauty specialists’ sales in France and Europe, 2003-06
- Background
- Financial performance
-
- Figure 231: A.S. Watson: Marionnaud: Sales, 2003-06
- Store portfolio
-
- Figure 232: A.S. Watson: Marionnaud: Outlets, 2002-07
-
- Figure 233: A.S. Watson: Marionnaud: Store portfolio by country, 2002-07
- Retail offering
- Other Eastern Europe
- Background
- Financial and outlet data
-
- Figure 234: A.S. Watson: Other Eastern European operations, 2004-07
Avenida (Juan Alberto Recio)
-
-
- Figure 235: Avenida: Share of Spanish health and beauty specialists’ sales, 2002-06
- Background
- Financial performance
-
- Figure 236: Avenida: Sales performance, 2002-06
- Store portfolio
-
- Figure 237: Avenida: Outlet data, 2002-06
-
Beauty Success
-
-
- Figure 238: Beauty Success: Sales as share of health & beauty specialists’ sales in France, 2002-06
- Background
- Financial performance
-
- Figure 239: Beauty Success: Financial performance, 2002-07
- Store portfolio
-
- Figure 240: Beauty Success: Outlet data, 2002-07
- Retail offering
- Market positioning
- Brands
- Product offer
- e-commerce and home shopping
-
Bodybell (Ibérica de Droguería y Perfumería)
-
-
- Figure 241: Bodybell: Share of Spanish health and beauty specialists’ sales, 2002-06
- Background
- Financial performance
-
- Figure 242: Bodybell: Sales performance, 2002-06
- Store portfolio
-
- Figure 243: Bodybell: Outlet data, 2002-06
- Retail offering
- Market positioning
- Product offer
- Pricing
-
Brocacef
-
- Financial performance
- Store portfolio
- Retail offering
- Product offer
- Operational issues
- Advertising and marketing
- e-commerce and home shopping
Celesio
-
-
- Figure 244: Celesio (UK): Share of UK health and beauty specialists’ sales, 2002-06
- Figure 245: Celesio: Share of European health and beauty specialists’ sales, 2002-06
- Strategic evaluation
- Background
- Financial performance
-
- Figure 246: Celesio Retail: Financial performance, 2002-06
-
- Figure 247: Celesio Retail: Sales by country, 2002-06
- Figure 248: Celesio Retail: Sales and outlet growth by country, 2005-06
-
- Figure 249: Celesio Retail: Q1-Q3 sales by country, 2006 and 2007
- Store portfolio
-
- Figure 250: Celesio Retail: Outlet data, 2002-Q3 2007
- Retail offering
- Market positioning
- Product offer
- Brands
- Pricing
- Customer services
- Advertising and marketing
- e-commerce
-
Co-op Pharmacy
-
-
- Figure 251: Co-op Pharmacy: Sales as share of health & beauty retailers in UK, 2002-06
- Background
- Financial performance
-
- Figure 252: Co-op Pharmacy: Group financial performance, 2002-06
- Store portfolio
-
- Figure 253: Co-op Pharmacy: Outlet data, 2003-07
- Retail offering
- Market positioning
- Brands
- Product offer
- e-commerce and home shopping
-
DA Retailgroep
-
- Background
- Financial performance
- Store portfolio
- Retail offering
- Product offer
- Pricing
- Operational issues
- Advertising and marketing
- e-commerce and home shopping
dm-drogerie markt
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-
- Figure 254: dm-drogerie-markt: Share of all European health and beauty retailers’ sales, 2003-07
- Figure 255: dm-drogerie markt: Share of German health and beauty specialists’ sales, 2003-07
- Figure 256: dm-drogerie markt: Share of German drugstore retailers’ sales, 2002-06
- Strategic evaluation
- Background
- Financial performance
-
- Figure 257: dm-drogerie markt: Sales performance, 2002/03-2006/07
- Store portfolio
- Larger than average stores
- Network development
- Sales productivity
-
- Figure 258: dm-drogerie markt: Outlet data, 2002/03-2006/07
- International stores
-
- Figure 259: dm-drogerie markt: International outlet numbers, 2002/03-2006/07
- Retail offering
- Market positioning
- Brands
- Pricing
- Product offer
- Marketing and loyalty card
- Distribution
- e-commerce
-
Douglas
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-
- Figure 260: Douglas perfumery division: Share of German health and beauty specialists’ sales, 2003-07
- Figure 261: Douglas perfumery division: Share of European health and beauty specialists’ sales, 2003-07
- Strategic evaluation
- Background
- Financial performance
-
- Figure 262: Douglas Holding: Group financial performance, 2002-06/07
-
- Figure 263: Douglas perfumery division: Financial performance, 2002-06/07
- Store portfolio
-
- Figure 264: Douglas perfumery division: Outlet data, 2003-07
-
- Figure 265: Douglas perfumery division: Average sales per outlet by country, 2007
- Retail offering
- Market positioning
- Brands and own brand
- Product offer
- Pricing
- Advertising and marketing
- e-commerce and home shopping
-
Etos
-
- Background
- Financial performance
- Store portfolio
- Retail offering
- Market positioning
- Product offer
- Operational issues
- Advertising and marketing
- e-commerce and home shopping
In Faradis (Dapargel S.L)
-
-
- Figure 266: In Faradis: Share of Spanish health and beauty specialists’ sales, 2002-06
- Background
- Financial performance
-
- Figure 267: In Faradis: Sales performance, 2002-06
- Store portfolio
-
- Figure 268: In Faradis: Outlet data, 2002-06
-
Limoni Italy
-
-
- Figure 269: Limoni Italy: Sales as share of health & beauty specialists’ sales in Italy, 2002-06
- Background
- Financial performance
-
- Figure 270: Limoni Italy: Group financial performance, 2002-06
- Store portfolio
-
- Figure 271: Limoni Italy: Outlet data, 2002-06
- Retail offering
- Market positioning
- Product offer and brands
- e-commerce and home shopping
-
L Rowland
-
-
- Figure 272: L Rowland: Sales as share of health & beauty specialists’ sales in UK, 2002-06
- Background
- Financial performance
-
- Figure 273: L Rowland & Co (Retail) Ltd: Group financial performance, 2002-06
- Store portfolio
-
- Figure 274: L Rowland & Co (Retail) Ltd: Outlet data, 2002-06
- Retail offering
-
Müller Ltd
-
-
- Figure 275: Müller Ltd: Sales as share of health & beauty retailers’ sales in Europe, 2002-06
- Figure 276: Müller Ltd: Estimated sales as share of health & beauty retailers’ sales in Germany, 2002-06
- Strategic evaluation
- Building scale and a USP
- Unconvincing foreign strategy
- An unhappy camp?
- Background
- Financial performance
-
- Figure 277: Müller Ltd: Estimated group sales performance, 2002-06
- Store portfolio
-
- Figure 278: Müller Ltd: Outlet data, 2002-07
- Retail offering
- Market positioning
- Brands
- Product offer
- Pricing
- Operational issues
- Advertising and marketing
- e-commerce and home shopping
-
Nocibé
-
-
- Figure 279: Nocibé: Sales as share of health & beauty specialists’ sales in France, 2003-07
- Background
- Financial performance
-
- Figure 280: Nocibé: Group financial performance, 2003-07
- Store portfolio
-
- Figure 281: Nocibé: Outlet data, 2003-07
- Retail offering
- Market positioning
- Product offer and brands
- Pricing
- e-commerce, home shopping and marketing
-
Rossmann
-
-
- Figure 282: Rossmann: Sales as share of health & beauty specialists’ sales in Europe, 2002-06
- Figure 283: Rossmann: Sales as share of health & beauty specialists’ sales in Germany, 2002-06
- Strategic evaluation
- Sharp pricing
- …needs breadth?
- Focused expansion
- Competition heats up at home
- Background
- Financial performance
-
- Figure 284: Rossmann: Group financial performance, 2002-07
- Store portfolio
-
- Figure 285: Rossmann: Outlet data, 2002-07
- Retail offering
- Market positioning
- Brands
- Product offer
- Pricing
- Operational issues
- e-commerce and home shopping
-
Schlecker
-
-
- Figure 286: Schlecker: Estimated share of German health and beauty retailers’ sales, 2003-07
- Figure 287: Schlecker: Share of European health and beauty specialists’ sales, 2003-07
- Strategic evaluation
- Background
- Financial performance
-
- Figure 288: Schlecker: Estimated sales performance, 2002-07
- Store portfolio
-
- Figure 289: Schlecker: Estimated outlet data, 2003-07
- Retail offering
- Market positioning
- Brands
- Pricing
- Product offer
- Logistics
- Advertising
- e-commerce and home shopping
- Ihr Platz
-
- Figure 290: Ihr Platz: Share of all German health and beauty retailers’ sales, 2002-06
- Strategic evaluation
- Background
- Financial performance
-
- Figure 291: Ihr Platz: Sales performance, 2002-06
- Store portfolio
-
- Figure 292: Ihr Platz: Outlet data, 2002-06
- Retail offering
- Market positioning
- Brands
- Product offer
- Pricing
- Operational issues
- Advertising and marketing
- e-commerce and home shopping
-
Sephora
-
- Strategic evaluation
- Background
- Financial performance
-
- Figure 293: Sephora: Estimated financial performance, 2002-06
- Store portfolio
-
- Figure 294: Sephora: Outlet data, 2002-07
- Retail offering
- Market positioning
- Brands and product offer
- Pricing
- Advertising and marketing
The Body Shop
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-
- Figure 295: The Body Shop: Share of UK health and beauty specialists’ sales, 2002-06
- Strategic evaluation
- Background
- Financial performance
-
- Figure 296: The Body Shop: Financial performance, 2001/02-05/06
- Store portfolio
- Group outlet data
-
- Figure 297: The Body Shop: Outlet data, 2002-2006
- European store numbers
-
- Figure 298: The Body Shop: European outlet numbers, 2002-06
- European company-owned stores
-
- Figure 299: The Body Shop: Company-owned outlets, 2002-06
- Shop refits
- Retail offering
- Market positioning
- Brands
- Pricing
- Product offer
- Advertising and marketing
- Loyalty card
- e-commerce and other home shopping
-
Yves Rocher Group
-
-
- Figure 300: Yves Rocher Group: Estimated sales as share of health & beauty specialists’ sales in Europe, 2002-06
- Strategic evaluation
- Background
-
- Figure 301: Yves Rocher Group: Group brands, 2008
- Financial performance
-
- Figure 302: Yves Rocher Group: Sales performance, 2002-06
-
- Figure 303: Yves Rocher Group: Turnover by brand, 2000 and 2005
-
- Figure 304: Yves Rocher Group: Turnover by channel (%), 2000 and 2006
- Store portfolio
-
- Figure 305: Yves Rocher Group: Outlet data, 2002-06
-
- Figure 306: Yves Rocher brand: Estimated European outlet numbers, 2005-06
- Retail offering
- Market positioning
- Brands
- Product offer
-
- Figure 307: Yves Rocher brand: Turnover by product group, 2006
- Pricing
- Operational issues
- e-commerce and home shopping
-
- Figure 308: Yves Rocher brand: Identified group websites, 2008
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