Table of Contents
Issues in the Market
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- Definitions
- Consumer research
- GMI
- Abbreviations
Insights and Opportunities
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- You work, they play
- Travel pensions
- Biz n’ Hers
Market In Brief
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- Over one in three trips now overseas
- Increasing proportion of female employees
- Polarised prices in air travel
- Pioneers of technology
- Pioneers of ecology
- Priorities
- TMCs having to work harder
- The leisure-business blur
- More work = more play
Fast Forward Trends
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- Trend 1: ‘Ubuntu Anyone?’
- Definition
- What it is – general observations
- Market touch points/implications
- Trend 2: ‘Infantilisation’
- Definition
- What it is – general observations
- Market touch points/implications
- Trend 3: ‘Team Maslow/Analyse This’
- Definition
- What it is – general observations
- Market touch points/implications
Internal Market Environment
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- Key points
- Expanding, feminised workforce
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- Figure 1: Trends in levels of employment, by gender, 2001-11
- Strong Pound driving long-haul business travel
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- Figure 2: Annual average exchange rates for Sterling against the euro and US Dollar, 2001-06
- Safety, security and airport chaos
- Business travellers require more from their online services
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- Figure 3: Internet penetration, by gender, socio-economic group and age, Jan 2001-Jul 2006
Broader Market Environment
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- Emergence from global economic downturn
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- Figure 4: Trends in GDP and PDI, 2001-11
- Population growth leading to older workforce
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- Figure 5: Trends in the age structure of the UK population, by gender, 2001-11
- Expanding ABC1s sustain market
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- Figure 6: Forecast adult population trends, by socio-economic group, 2001-11
- The business traveller comes of age
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- Figure 7: Forecast adult population trends, by lifestage, 2001-11
Competitive Context
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- The total international travel market
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- Figure 8: Overseas travel volume, 2001-06
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- Figure 9: International travel expenditure, at current prices, 2001-06
- International travel by region
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- Figure 10: Business trips and spending versus other motivations, by destination, 2005
- Domestic travel market
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- Figure 11: Domestic and overseas holiday volume, 2001-06
- Figure 12: Domestic travel expenditure, at current prices, 2001-06
Strengths and Weaknesses in the Market
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- Strengths
- Weaknesses
Who’s Innovating?
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- Hotels
- Focus on style, comfort and technology
- Air travel
- Wi-Fi failure
- Mobiles get more mobile
- Antidote to no-frills
- Fit to travel
- Railways
- End of rail tickets by 2010
- Wireless broadband on the move
- Technology
- Travelling lighter
- Safety first
- Responsible business travel
- A greener approach
Market Size and Forecast
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- Overseas business travel recovers
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- Figure 13: Business travel market size, by volume, 2001-11
- Travelling further, spending more
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- Figure 14: Business travel market size. by value, 2001-11
- The future
- Increase in direct bookings
- TMCs having to work harder
- Higher tech, higher satisfaction
- Does more work equal more play?
- Business travellers venturing further afield to clinch deals
Segment Performance
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- Destinations
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- Figure 15: Top overseas destinations for business travel, 2001-05
- Figure 16: Top ten overseas destinations for business travel, 2001-05
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- Figure 17: Overseas business visits, nights and spending, by destination, 2005
- Seasonality
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- Figure 18: Overseas business visits and spending, by quarter and by region, 2005
- Transport
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- Figure 19: Overseas business travel volume, by transport used, 2001-05
- Mode of transport by region
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- Figure 20: Overseas business visits, by mode of travel and by region, 2005
- Figure 21: Overseas business spending, by mode of travel and by region, 2005
- Major airports and carriers
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- Figure 22: Top airports and carriers used for UK business trips overseas, 2005
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- Figure 23: Other airports and carriers used for UK business trips overseas, 2005
- Figure 24: Other airports and carriers used for UK business trips overseas, 2005
- Air miles users
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- Figure 25: Sources from which air miles are obtained, 2002-06
- Rail use
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- Figure 26: Frequency of travelling by rail for work/business, 2002-06
- Car hire
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- Figure 27: Car hire in the UK in the last 12 months, 2002-06
- Accommodation
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- Figure 28: Hotel visited in Britain in the last 12 months for business, holiday or pleasure, 2002-06
Market Share
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- Figure 29: Top ten TMCs in the UK, by turnover, 2003-06
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Companies and Products – Travel Management
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- TMCs working harder to add value
- Add-ons key to higher margins
- Advantage Business Travel
- American Express Corporate Travel Service
- FCm Travel Solutions
- Hogg Robinson Group (HRG)
- Carlson Wagonlit Travel UK (CWT)
- Travelocity Business
Companies and Products – Accommodation and Transport
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- Hotels
- InterContinental Hotel Group (IHG)
- Radisson SAS Hotels and Resorts
- Roomspace
- Quality Hotels
- Starwood Hotels and Resorts
- Airlines
- British Airways
- Eos Airlines
- MAXjet
- Silverjet
- Trains
- Eurostar
The Consumer: Booking Methods, Transport Used and Type of Trip
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- Figure 30: Booking method and type of business experience, September 2006
- Business on a budget
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- Figure 31: Booking method and type of business experience, September 2006
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- Figure 32: Travel habits, by mode used for business trips, September 2006 part one
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- Figure 33: Travel habits, by mode used for business trips, September 2006 part two
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The Consumer: Booking Methods, Transport Used and Type of Trip: Detailed Demographics
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- Means of travel
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- Figure 34: Business travel, by modes used, by gender, age, region, employment status, daily newspaper readership, Sunday newspaper readership, household income, presence of children, broadband connection, daily Internet usage, TV reception, supermarket usage, commercial TV viewing and mobile provider, September 2006
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- Figure 35: Further business travel, by modes used, by gender, age, region, employment status, daily newspaper readership, Sunday newspaper readership, household income, presence of children, broadband connection, daily Internet usage, TV reception, supermarket usage, commercial TV viewing and mobile provider, September 2006
The Consumer – Travel Priorities
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- Figure 36: Most important factors for business trips, September 2006
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- Figure 37: Average score of importance, September 2006
- Priorities by mode of travel
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- Figure 38: Top-ranked factors, by modes used, September 2006 Part one
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- Figure 39: Top-ranked factors, by modes used, September 2006 Part two
- Priorities by booking method
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- Figure 40: Top-ranked factors, by booking methods, September 2006
- Priorities by experience
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- Figure 41: Top-ranked factors, by experience, September 2006
- Priorities – detailed demographics
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- Figure 42: Top travelling priorities, by gender, age, region, employment status, daily newspaper readership, Sunday newspaper readership, household income, presence of children, broadband connection, daily Internet usage, TV reception, supermarket usage, commercial TV viewing and mobile provider, September 2006
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The Consumer – Personal Preference and Habits
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- Figure 43: Preferences and attitudes towards business trips, September 2006
- Preferences by booking habits
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- Figure 44: Preferences and attitudes towards booking habits, September 2006
- Preferences by experience
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- Figure 45: Preferences and experience of trips, September 2006
- Preferences by demographics
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- Figure 46: Preferences, by gender, age, household income, employment status, region, presence of children, daily newspaper readership, Sunday newspaper readership, broadband connection, daily Internet usage, TV reception, supermarket usage, commercial TV viewing and mobile provider,, September 2006 part one
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- Figure 47: Preferences, by gender, age, household income, employment status, region, presence of children, daily newspaper readership, Sunday newspaper readership, broadband connection, daily Internet usage, TV reception, supermarket usage, commercial TV viewing and mobile provider, September 2006 part two
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