Table of Contents
Premier Insight
European Summary
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- European mixed goods retailing sector
- Sector value and trends
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- Figure 1: European mixed goods retailing: Sector sales by country, 1999 and 2004e
- Leading retailers
- Ranked by sales
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- Figure 2: Leading European department store retailers: Ranked by sales, 2003
- M&S, a hybrid operator, leads the rankings
- Winners…
- …and losers
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- Figure 3: Leading European department store retailers: Sales performance, 1999 vs 2003
- Huge variation in sales densities
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- Figure 4: Leading European department store retailers: Ranked by estimated sales densities, 2003
- M&S in pole position
- Luxury stores excel
- Full assortment also delivers good productivity
- But German, Dutch and some smaller British operators underperform
- Outlets and space
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- Figure 5: Leading European department store retailers: Outlet numbers and space, 2003
- New store development
- Corporate activity – 2003 and 2004
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- Figure 6: European department store retailers: Major acquisitions, 2003
- Moving to private ownership
- 2004
- Some product and marketing trends
- Targeting younger shoppers
- Menswear enjoys more attention too
- Foodhalls gaining popularity
- Flexing the mix to chase gross margins
- More focus on own-label
- Smaller UK players follow the trend too
- Vroom & Dreesman consolidates its own-label
- International and retail brands still key for some
- Themed events
- E-commerce
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- Figure 7: Leading European department store retailers: E-commerce facilities, 2004
- Customer loyalty schemes
- Loyalty schemes become more commonplace
- But do they create genuine ‘emotional loyalty’
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- Figure 8: European department stores: Loyalty schemes, 2004
European Outlook
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- Upcoming corporate activity
- Italy in a state of flux
- Allders for sale…
- …and Karstadt scales back in Germany
- Store plans
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- Figure 9: European department store retailers, planned openings and closures
- But are property assets worth more than trading operations?
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- Figure 10: European department stores: Leading retailers sales and profits performance, 2003 vs 2002
- Sector sales forecasts
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- Figure 11: European mixed goods retailing: Sector sales and forecasts, by country, 2004 and 2009
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- Figure 12: Mixed goods retailers as % all retailer sales, 1995-2009f
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- Figure 13: Sector sales growth forecast, by country, 1999-2004e, 2004e-09F
Report Scope
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- 2005 content change
- The sector
- Department store definition
- Countries and companies covered
- Accounting policy
Background Data – UK
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- Population
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- Figure 14: UK: Population trends, 1999-2003
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- Figure 15: UK: Population, by age group and sex, 2003
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- Figure 16: UK: Households, 2003
- Figure 17: UK: Regions and major cities, 2002
- Economy
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- Figure 18: UK: Gross domestic product, 1995-2003
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- Figure 19: UK: Consumer prices, 1997-2003
- Figure 20: UK: Consumer expenditure, 1995-2003
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- Figure 21: UK: Detailed breakdown of consumer expenditure, 1999-2003
Department Stores in the UK
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- Definitions
- History
- Current strategies
- Going private
- Selling up
- Cross border moves
- Sector value and trends
- 1. ONS data
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- Figure 22: UK: Mixed goods retailers’ sales, 1999-2004e
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- Figure 23: UK: Mixed goods retailers, sales relative to sales of all non-food retailers, 1999-2004e
- 2. Department stores sales from primary sources
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- Figure 24: UK: Identified department stores, 1999-2003
- Figure 25: Identified department store sales as % all mixed goods retailers sales, 1999-2003
- 3 Adjusted ONS data
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- Figure 26: UK: Estimated mixed goods retailers’ sales, 1999-2003
- Outlet and enterprise data
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- Figure 27: UK: Mixed goods retailers’ number of enterprises and outlets, 1998-2002
- Products and competition
- Mixed goods stores in UK shopping centres
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- Figure 28: UK: Leading shopping centres, 2004
European Consumer Trends
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- Figure 29: Europe: Department store visiting patterns, 2004
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- Figure 30: Europe: Usage of department stores, by age, 2004
- Success with younger customers
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- Figure 31: Europe: Breakdown of department store customers, by age, 2004
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UK Consumer Trends
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- Figure 32: Penetration and profile of consumers who have been in (shopped or looked around) a department store in the last three months, Great Britain, 2002 and 2004
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- Figure 33: Shopping or looking around department stores in the last three months, Great Britain, 2004
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The Consumer
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- Key consumer findings
- The research
- Who shops at department stores
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- Figure 34: Consumers who have bought something from a department store in the last six months, October 2004
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- Figure 35: Customers who have visited a department store in the last three months, 2004
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- Figure 36: UK department stores: Frequency of shopping, by age, 2004
- Who shops where
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- Figure 37: Department stores where non-food purchases made in past six months, October 2004
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- Figure 38: Department stores where purchases made in past six months (excluding food shopping), by gender, age and socio-economic group, October 2004
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- Figure 39: Department stores, average spend per customer, 2003/04
- What people buy
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- Figure 40: Department stores, products bought in the last six months, October 2004
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- Figure 41: Buyers of menswear and of electrical goods from department stores, by age, October 2004
Consumer Attitudes and Typologies
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- Key consumer findings
- Usage of department stores and what makes them attractive
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- Figure 42: Department store usage and shopping behaviour, October 2004
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- Figure 43: Department store attractions, October 2004
- Identifying targets
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- Figure 44: Consumer typologies, October 2004
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- Figure 45: Consumer typologies, by gender, age and socio-economic group, October 2004
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- Figure 46: Department stores used for general shoppping, by consumer typologies, October 2004
- Department store usage and shopping behaviour
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- Figure 47: General shopping behaviour at department stores, by gender, age and socio-economic group, October 2004
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- Figure 48: Regular versus occasional department store users, by age, October 2004.
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- Figure 49: Use of department store services, by gender, age and socio-economic group, October 2004
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- Figure 50: Café and restaurant users at department stores, by age, October 2004
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- Figure 51: Reasons for not using department stores, by gender, age and socio-economic group, October 2004
- Why consumers visit department stores
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- Figure 52: What shoppers particularly like about department stores, by gender, age and socio-economic group, October 2004
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- Figure 53: Consumers who think department stores are fun to browse, by region, October 2004
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- Figure 54: Consumers liking a wide range of designer labels in department stores, by age, October 2004
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- Figure 55: Consumers liking a wide range of designer labels in department stores, by region, October 2004
- Variations in responses by shoppers at the leading department stores
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- Figure 56: General shopping behaviour at department stores, by department stores where purchase made, October 2004
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- Figure 57: What shoppers particularly like about department stores, by department stores where purchase made, October 2004
- Department store customers by Mintel typologies
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- Figure 58: Stores favoured by those who like a breadth of offer (Rangers), October 2004
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- Figure 59: Stores favoured by Label Lovers, October 2004
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- Figure 60: Stores favoured by the Devotees, October 2004
- Winners and losers
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- Figure 61: Department stores where purchases made in past six months (excluding food shopping), by number of stores shopped, October 2004
Appendix 1
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- Figure 62: Department stores where purchases made in past six months (excluding food shopping), by gender, age and socio-economic group, October 2004
- Figure 63: Department stores where purchases made in past six months (excluding food shopping), by lifestage and Mintel’s Special Groups, October 2004
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- Figure 64: Department stores where purchases made in past six months (excluding food shopping), by region and ACORN categories, October 2004
- Figure 65: Department stores where purchases made in past six months (excluding food shopping), by media usage, commercial TV viewing and source of regular grocery shopping, October 2004
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- Figure 66: Fashion items bought from department stores in the last six months (excluding food shopping), by gender, age and socio-economic group, October 2004
- Figure 67: Fashion items bought from department stores in the last six months (excluding food shopping), by lifestage and Mintel’s Special Groups, October 2004
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- Figure 68: Fashion items bought from department stores in the last six months (excluding food shopping), by region and ACORN categories, October 2004
- Figure 69: Fashion items bought from department stores in the last six months (excluding food shopping), by media usage, commercial TV viewing and source of regular grocery shopping, October 2004
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- Figure 70: Household items bought from department stores in the last six months (excluding food shopping), by gender, age and socio-economic group, October 2004
- Figure 71: Household items bought from department stores in the last six months (excluding food shopping), by lifestage and Mintel’s Special Groups, October 2004
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- Figure 72: Household items bought from department stores in the last six months (excluding food shopping), by region and ACORN categories, October 2004
- Figure 73: Household items bought from department stores in the last six months (excluding food shopping), by media usage, commercial TV viewing and source of regular grocery shopping, October 2004
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- Figure 74: Other items bought from department stores in the last six months (excluding food shopping), by gender, age and socio-economic group, October 2004
- Figure 75: Other items bought from department stores in the last six months (excluding food shopping), by lifestage and Mintel’s Special Groups, October 2004
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- Figure 76: Other items bought from department stores in the last six months (excluding food shopping), by region and ACORN categories, October 2004
- Figure 77: Other items bought from department stores in the last six months (excluding food shopping), by media usage, commercial TV viewing and source of regular grocery shopping, October 2004
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Appendix 2
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- Figure 78: General shopping behaviour at department stores, by gender, age and socio-economic group, October 2004
- Figure 79: General shopping behaviour at department stores, by lifestage and Mintel’s Special Groups, October 2004
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- Figure 80: General shopping behaviour at department stores, by region and ACORN categories, October 2004
- Figure 81: General shopping behaviour at department stores, by media usage, commercial TV viewing and source of regular grocery shopping, October 2004
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- Figure 82: General shopping behaviour at department stores, by gender, age and socio-economic group, October 2004
- Figure 83: General shopping behaviour at department stores, by lifestage and Mintel’s Special Groups, October 2004
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- Figure 84: General shopping behaviour at department stores, by region and ACORN categories, October 2004
- Figure 85: General shopping behaviour at department stores, by media usage, commercial TV viewing and source of regular grocery shopping, October 2004
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- Figure 86: General shopping behaviour at department stores, by gender, age and socio-economic group, October 2004
- Figure 87: General shopping behaviour at department stores, by lifestage and Mintel’s Special Groups, October 2004
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- Figure 88: General shopping behaviour at department stores, by region and ACORN categories, October 2004
- Figure 89: General shopping behaviour at department stores, by media usage, commercial TV viewing and source of regular grocery shopping, October 2004
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- Figure 90: General shopping behaviour at department stores, by department stores where purchase made, October 2004
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- Figure 91: What shoppers particularly like about department stores, by gender, age and socio-economic group, October 2004
- Figure 92: What shoppers particularly like about department stores, by lifestage and Mintel’s Special Groups, October 2004
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- Figure 93: What shoppers particularly like about department stores, by region and ACORN categories, October 2004
- Figure 94: What shoppers particularly like about department stores, by media usage, commercial TV viewing and source of regular grocery shopping, October 2004
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- Figure 95: What shoppers particularly like about department stores, by gender, age and socio-economic group, October 2004
- Figure 96: What shoppers particularly like about department stores, by lifestage and Mintel’s Special Groups, October 2004
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- Figure 97: What shoppers particularly like about department stores, by region and ACORN categories, October 2004
- Figure 98: What shoppers particularly like about department stores, by media usage, commercial TV viewing and source of regular grocery shopping, October 2004
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- Figure 99: What shoppers particularly like about department stores, by gender, age and socio-economic group, October 2004
- Figure 100: What shoppers particularly like about department stores, by lifestage and Mintel’s Special Groups, October 2004
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- Figure 101: What shoppers particularly like about department stores, by region and ACORN categories, October 2004
- Figure 102: What shoppers particularly like about department stores, by media usage, commercial TV viewing and source of regular grocery shopping, October 2004
- Figure 103: What shoppers particularly like about department stores, by department stores where purchase made, October 2004
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- Figure 104: Consumer typologies, by gender, age, socio-economic group and region, October 2004
- Figure 105: Consumer typologies, by lifestage, Mintel’s Special Groups and ACORN categories, October 2004
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- Figure 106: Consumer typologies, by media usage, commercial TV viewing and source of regular grocery shopping, October 2004
- Figure 107: Department stores used for general shoppping, by consumer typologies, October 2004
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- Figure 108: Number of department stores shopped, by gender, age, socio-economic group and region, October 2004
- Figure 109: Number of department stores shopped, by lifestage and Mintel’s Special Groups, October 2004
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- Figure 110: Number of department stores shopped, by media usage, commercial TV viewing and source of regular grocery shopping, October 2004
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- Figure 112: Consumer attitudes, by number of stores shopped, October 2004
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UK Advertising Expenditure
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- Total spending
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- Figure 113: Main media advertising expenditure by department stores, 1999-2003
- Split of spending by media
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- Figure 114: Main media advertising by department stores, by media used, 2003
- Figure 115: Breakdown of total main media advertising expenditure by department stores, 1999-2003
Leading Players
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- Figure 116: UK: Leading mixed goods retailers, 2003/04
- Market shares
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- Figure 117: Department stores: market shares, 2003
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Prospects
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- Repositioning
- Property
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- Figure 118: Leading department stores: Sales densities, 2003/04
- Fashion
- Openings/closures
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- Figure 119: UK: Mixed goods retailers’ sales, 2003-09
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- Figure 120: UK: Mixed goods retailers, relative performance, 1999-2009
Major Company Profiles
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- Debenhams
- Market shares
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- Figure 121: Debenhams: Share of UK mixed goods retailers’ sales, 1999/2000-2003/04
- Background
- History
- Corporate strategy
- Growing international activities…
- Home shopping interests discontinued in 2004
- Media and entertainment departments closed in 2004
- Nectar Card loyalty programme
- Debenhams Credit Card
- Debenhams Store gift card
- 2003 acquired by group of funds
- Financial data
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- Figure 122: Debenhams: Group financial performance, 2000-04
- Capital expenditure
- Outlets
- Description of stores
- The new Mini-Debenhams store format
- Store layout and design
- Distribution centres
- UK and Ireland outlet data
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- Figure 123: Debenhams: UK and Ireland outlet data, 2000-04
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- Figure 124: Debenhams: UK and Ireland planned store opening programme, Autumn 2004-07
- Northern Ireland
- Store openings and modernisations
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- Figure 125: Debenhams: store openings and modernisations, 1999-2004
- Overseas retail activities
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- Figure 126: Debenhams: Middle East and Asia stores 2003/04
- Figure 127: Debenhams: European stores 2003/04
- Products
- Product mix
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- Figure 128: Debenhams: Sales mix by product category, 2003/04
- Womenswear
- Menswear
- Homewares
- Health and beauty
- Accessories
- Childrenswear
- Lingerie
- Own brand portfolio
- Own bought third-party brands
- Third party concessions
- E-commerce and in-store ordering service
- SWOT
- House of Fraser
- Market shares
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- Figure 129: House of Fraser: Share of mixed goods retailers’ sales, 1999-2003
- Background
- History
- New management changes trading strategy…
- …and store network
- A period of bid speculation comes to an end
- Joint venture
- Financial data
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- Figure 130: House of Fraser: Financial performance, 1999/2000-2003/04
- 2004/05 interim results
- Outlets
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- Figure 131: House of Fraser: Outlet data, 1999/2000-2003/04
- Store locations
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- Figure 132: House of Fraser: Department stores, 2004
- Store refurbishment
- New store development
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- Figure 133: House of Fraser: Planned store opening programme, 2005-08
- Products
- Product mix
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- Figure 134: House of Fraser: Sales mix, for year ended January 2004
- World of Food
- Brands
- Private-labels
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- Figure 135: House of Fraser: Private-label sales performance, 1999/2000-2003/04
- Own bought versus concessions
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- Figure 136: House of Fraser: Own-bought sales vs concessions, 1991/92-2003/04
- Loyalty scheme
- E-commerce
- SWOT
- John Lewis
- Market shares
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- Figure 137: John Lewis: Department store sales as % of all UK mixed goods retailers’ sales, 1999-2003
- Background
- History
- The partnership principle
- John Lewis in the new millennium
- Financial data
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- Figure 138: John Lewis: Group financial performance, 1999/2000-2003/04
- Interim results 2004/05
- Outlets
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- Figure 139: John Lewis: Department stores outlet data, 2000-04
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- Figure 140: John Lewis: Department stores, locations 2004
- Expansion and refurbishment programmes
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- Figure 141: John Lewis: Planned store opening programme, 2005-09
- Modernising its image
- Products
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- Figure 142: John Lewis: Estimated sales mix, 2002/03
- E-commerce
- SWOT
- Marks & Spencer
- Market shares
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- Figure 143: Marks & Spencer: Share of UK mixed goods retailers sales, 1999-2003
- Background
- Key milestones
- The epic takeover battle
- Key points of Stuart Rose’s recovery strategy
- Financial data
- Group figures
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- Figure 144: Marks & Spencer: Financial performance, 2000-04
- Department store sales 2003/04
- UK trading performance
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- Figure 145: Marks & Spencer: UK retail sales by key product category, 2003-04
- 2004/05 interim results
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- Figure 146: Marks & Spencer: Interim financial performance, September 2003-October 2004
- International trading performance
- Outlets
- Group
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- Figure 147: Marks & Spencer: Outlet data, 2000-04
- Department stores
- Products
- Per Una
- Autograph
- Menswear
- Childrenswear
- Home
- Food
- E-commerce
- SWOT
Mini Company Profiles
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- Allders
- Market shares
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- Figure 148: Allders: Share of UK mixed goods retailers sales, 1999-2003
- Overview
- Financial data
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- Figure 149: Allders: Financial performance, 2000-04
- Outlets
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- Figure 150: Allders: Outlet data, 2000-04
- Products
- Beales
- Market shares
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- Figure 151: Beales: Share of UK mixed goods retailers sales, 1999-2003
- Overview
- Financial data
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- Figure 152: Beales: Financial performance, 1999-2003
- Outlets
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- Figure 153: Beales: Outlet data, 1999-2003
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- Figure 154: Beales: Selling space by location, 2003
- Products
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- Figure 155: Beales: Performance of key product groups, 2002
- Fenwick
- Market shares
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- Figure 156: Fenwick: Share of UK mixed goods retailers’ sales, 1999/2000-2003/04
- Background
- Financial data
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- Figure 157: Fenwick Ltd: Financial performance, 2000-04
- Outlets
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- Figure 158: Fenwick: Outlet data, 2000-04
- Products
- Harrods
- Market shares
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- Figure 159: Harrods: Share of UK mixed goods retailers’ sales, 1999/2000-2003/04
- Overview
- Financial data
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- Figure 160: Harrods Ltd: Financial performance, 2000-04
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- Figure 161: Harrods Ltd: Retail sales by country, 2002/03-2003/04 (excluding concessions sales)
- Outlets
- Products
- E-commerce
- Harvey Nichols
- Market shares
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- Figure 162: Harvey Nichols: Department store sales as % of all UK mixed goods retailers’ sales, 1999/2000-2003/04
- Overview
- Financial data
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- Figure 163: Harvey Nichols: Financial performance, 2000-04
- Outlets
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- Figure 164: Harvey Nichols: Outlet data, 2000-04
- Products
- James Beattie
- Market shares
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- Figure 165: James Beattie: Share of UK mixed goods retailers sales, 1999/2000-2003/04
- Overview
- Financial data
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- Figure 166: James Beattie: Financial performance, 2000-04
- Outlets
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- Figure 167: James Beattie: Outlet data, 2000-04
- Products
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- Figure 168: James Beattie: Product mix, 2002/03
- Selfridges
- Market shares
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- Figure 169: Selfridges: Department store sales as % of all UK mixed goods retailers’ sales, 1999/2000-2003/04
- Overview
- Financial data
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- Figure 170: Selfridges: Financial performance, 2000-04
- Outlets
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- Figure 171: Selfridges: Outlet data, 2003
- Products
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- Figure 172: Selfridges: Sales growth, by product category, 2003
- TJ Hughes Ltd
- Market shares
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- Figure 173: TJ Hughes: Share of UK mixed goods retailers sales, 1999/2000-2003/04
- Overview
- Financial data
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- Figure 174: TJ Hughes: Financial performance, 2000-04
- Outlets
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- Figure 175: TJ Hughes: Outlet data, 2000-04
- Products
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