Table of Contents
Introduction and Abbreviations
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- Definitions
- Research methodology
- Consumer research
- ACORN
- Abbreviations
Premier Insight
Executive Summary
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- Fuel stagnant, forecourt shops booming
- Tobacco still rules
- Complex ownership structure
- Declining numbers
- Growing affluence helps the market
- Age structure
- The tax burden
- Tesco ahead in petrol visits
- A youth market?
- Consumer types
- Who is leading?
- Striving for differentiation
- The future
Retail Sales
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- Expenditure of fuel
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- Figure 1: Household expenditure on vehicle fuels and lubricants, at current and constant prices, 1999-2004
- All retail sales
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- Figure 2: All retail sales, at current and constant 2000 prices, 1998-2004
- Food and non-food sales
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- Figure 3: Retail sales by food and non-food retailers, at current prices, 1998-2004
- Sales through forecourt shops
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- Figure 4: Sales by forecourt shops, 2000-04*
Sector Structure
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- Type of ownership and operation
- Times of change in ownership
- Joint ventures on the increase
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- Figure 5: Number of retail petrol outlets displaying the brand name, 2000-03*
- Petrol stations in decline
- Competition from the supermarkets
- Supermarkets the new petrol retailers
- Convenience operations getting in on the act
- The worst is over?
- Trade organisations
Market Factors
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- PDI and consumer expenditure
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- Figure 6: PDI and consumer expenditure, at current and constant 1998 prices, 1998-2009
- Employment levels
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- Figure 7: Workforce in employment in the UK, by gender and employment status, 1998-2009
- Age of population
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- Figure 8: UK population, by age group, 1998-2009
- Population and car parc
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- Figure 9: Trends in UK adult population and car parc, 1998-2009
- Number of UK driving licence holders
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- Figure 10: Full driving licence holders, by age and gender, 1985/86-1999/2001
- Fuel tax
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- Figure 11: Fuel duty rates, 1996-2003
The Consumer
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- Key findings
- Who goes where?
- Tesco way ahead
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- Figure 12: Petrol station regularly used, summary, July 2004
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- Figure 13: Petrol station regularly used, by gender, age and socio-economic group, July 2004
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- Figure 14: Petrol station regularly used, by lifestage, presence of children, Mintel’s Special Groups, and presence of car, July 2004
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- Figure 15: Petrol station regularly used, by region and ACORN category, July 2004
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- Figure 16: Petrol station regularly used, by store used regularly for grocery shopping, July 2004
- Reasons behind choice of petrol station
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- Figure 17: Reasons for choosing petrol station, July 2004
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- Figure 18: Reasons for choosing petrol station, by gender, age and socio-economic group, July 2004
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- Figure 19: Reasons for choosing petrol station, by lifestage, presence of children, Mintel’s Special Groups, and presence of car, July 2004
- Regional variations
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- Figure 20: Reasons for choosing petrol station, by media usage and shop used for rugular grocery shop, July 2004
- How often do consumers visit forecourt shops?
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- Figure 21: Frequency of visits to a petrol station specifically to buy items other than fuel, July 2004
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- Figure 22: Frequency of visits to a petrol station specifically to buy items other than fuel, by gender and age, July 2004
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- Figure 23: Frequency of visits to a petrol station specifically to buy items other than fuel, by lifestage, Mintel’s Special Groups and car ownership, July 2004
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- Figure 24: Frequency of visits to a petrol station specifically to buy items other than fuel, by region and ACORN category, July 2004
Consumer Attitudes and Typologies
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- Key findings
- What do consumers want in the future?
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- Figure 25: Which of these services would you like to see your local forecourt shop offering, July 2004
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- Figure 26: Which of these services would you like to see your forecourt shop offering, by gender, age and socio-economic group, July 2004
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- Figure 27: Which of these further services would you like to see your forecourt shop offering, by gender, age and socio-economic group, July 2004
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- Figure 28: Which of these services would you like to see your forecourt shop offering, by lifestage and car ownership, July 2004
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- Figure 29: Which of these further services would you like to see your forecourt shop offering, by lifestage and car ownership, July 2004
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- Figure 30: Which of these services would you like to see your forecourt shop offering, by region and ACORN category, July 2004
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- Figure 31: Which of these services would you like to see your forecourt shop offering, by region and ACORN categories, July 2004
- Consumer usage behaviour
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- Figure 32: Thinking about petrol stations, which of the following statements do you agree with, July 2004
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- Figure 33: Thinking about petrol stations, which of the following statements do you agree with, by gender, age and socio-economic group, July 2004
- Identifying targets
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- Figure 34: Customer types for petrol forecourts, July 2004
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- Figure 35: Consumer typologies, by gender, age and socio-economic group, July 2004
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- Figure 36: consumer typologies, by region, July 2004
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- Figure 37: Consumer typologies, by forecourts used, July 2004
- By frequency
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- Figure 38: Consumer typologies, by frequency of visiting a petrol station to buy items other than fuel, July 2004
- Target groups
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- Figure 39: Facilities/services people would like to see in their local forecourt shop, July 2004
- Number of petrol stations used regularly
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- Figure 40: Regular petrol stations used, by size of repertoire, July 2004
Retail Market Shares
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- Figure 41: Retail shares of sales through the forecourt sector, 2003
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- Figure 42: UK petrol sites, by ownership, 1998-2003
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Retailer Profiles
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- Petrol companies
- BP
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- Figure 43: BP, outlet data, 2001-03
- Shell
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- Figure 44: Shell, outlet data, 2001-03*
- Esso
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- Figure 45: Esso, outlet data, 2001-03*
- Texaco
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- Figure 46: Texaco, outlet data, 2001-03*
- Total
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- Figure 47: Total, outlet data, 2001-03*
- Jet
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- Figure 48: Jet, outlet data, 2001-03*
- Murco
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- Figure 49: Murco/Ep, outlet data, 2001-03*
- Q8
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- Figure 50: Q8, outlet data, 2001-03*
- Grocery multiples
- Tesco
- Sainsbury’s
- Safeway/Morrisons
- Spar
- Asda
- Somerfield
- Budgens
- Costcutter
- Londis
- Nisa-Today’s
Retail Practices and Operational Issues
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- Advertising and promotion
- How are the forecourt shops doing?
- Sector structure
- Do you need a petrol station
- Shop design
- Shop format
- Generating footfall
- Opening hours
- Products
- Takeaway food and hot drinks
- E-top-up and the National Lottery
- Services
- Who uses them?
- Competing with the giants
- Who has the expertise?
- Pricing policy
- Petrol price cuts
- Pay at the pump
- Performance fuels
- Stocking local products
- Problems buying fuel
- Loyalty schemes, fuel cards
- Car washes
- Shops on supermarket sites
- The future
The Future
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- General growth
- Segmentation of outlets
- Product sectors
- Fast food
- Sector structure
- The supermarkets
- The convenience groups
- New entrants
- New sites
- Price war
- Who will do well?
Forecast
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- Figure 51: Forecast of the UK retail sales by food and non-food retailers, 2004-09
- There is still a lot of room for improvement
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- Figure 52: Forecast of the UK retail sales by forecourt shops, 2004-09
- Forecourt shops should provide fast food on the site
- Increased links with food retailers may help to drive sales
- Operators should try to target youngsters, families and women
- Factors used in the forecast
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Appendix 1
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- Figure 53: Petrol station regularly used, by gender, age group and socio-economic group, July 2004
- Figure 54: Petrol station regularly used, by lifestage, presence of children, Mintel’s Special Groups, working status and presence of car, July 2004
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- Figure 55: Petrol station regularly used, by region and ACORN category, July 2004
- Figure 56: Petrol station regularly used, by media usage, grocery shop used and TV viewing, July 2004
- Question 2
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- Figure 57: Reasons for choosing petrol station, July 2004
- Figure 58: Reasons for choosing petrol station, by gender, age and socio-economic group, July 2004
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- Figure 59: Reasons for choosing petrol station, by lifestage, presence of children, Mintel’s Special Groups, working status, presence of car, July 2004
- Figure 60: Reasons for choosing petrol station, by region and ACORN category, July 2004
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- Figure 61: Reasons for choosing petrol station, by media usage, grocery shop and TV viewing habits, July 2004
- Question 3
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- Figure 62: Frequency of visits to a petrol station specifically to buy items other than fuel, July 2004
- Figure 63: Frequency of visits to a petrol station specifically to buy items other than fuel, July 2004
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- Figure 64: Frequency of visits to a petrol station specifically to buy items other than fuel, July 2004
- Figure 65: Frequency of visits to a petrol station specifically to buy items other than fuel, July 2004
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Appendix 2
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- Consumer attitudes and typologies
- Question 4
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- Figure 66: Which of these services would you like to see your forecourt shop offering, by age group and socio-economic group, July 2004
- Figure 67: Which of these further services would you like to see your forecourt shop offering, by age group and socio-economic group, July 2004
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- Figure 68: Which of these services would you like to see your forecourt shop offering, by working status, presence of children, lifestage and Mintel’s Special Groups, July 2004
- Figure 69: Which of these further services would you like to see your forecourt shop offering, by working status, presence of children, lifestage and Special Groups, July 2004
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- Figure 70: Which of these services would you like to see your forecourt shop offering, by region and ACORN category, July 2004
- Figure 71: Which of these services would you like to see your forecourt shop offering, by region and ACORN category, July 2004
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- Figure 72: Which of these services would you like to see your forecourt shop offering, by media usage, grocery shop used and TV viewing habit, July 2004
- Figure 73: Which of these services would you like to see your forecourt shop offering, by media usage, grocery shop used and TV viewing habit, July 2004
- Question 5
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- Figure 74: Thinking about petrol stations, which of the following statements do you agree with, July 2004
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- Figure 76: Thinking about petrol stations, which of the following statements do you agree with, July 2004
- Figure 77: Thinking about petrol stations, which of the following statements do you agree with, July 2004
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- Figure 78: Thinking about petrol stations, which of the following statements do you agree with, July 2004
- Figure 79: Consumer type, by gender, age and socio-economic group, July 2004
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- Figure 80: Consumer type, by lifestage, Mintel’s Special Groups and age of children, July 2004
- Figure 81: Consumer typologies, by region, working status and ACORN categories, July 2004
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- Figure 82: Consumer typologies, by, media usage, store used for regular grocery shopping and commercial TV viewing, July 2004
- Figure 83: Consumer typologies by the stores regular used for grocery shopping, July 2004
- Frequency
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- Figure 84: Consumer typologies by frequency of visit to forecourt stores, to buy items other than fuel, July 2004
- Figure 85: Regular petrol stations used, by size of repertoire, July 2004
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