Table of Contents
Executive Summary
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- The market
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- Figure 1: UK courier and express delivery services market value and volume, 2013-17
- Market segmentation
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- Figure 2: Courier and express delivery services market segmentation, internal and international, 2013-17
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- Figure 3: Courier and express delivery services market segmentation, internal and international, 2013-17
- Market factors
- Online retail continues to surge
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- Figure 4: All online retail sales and online sales as a % of all retail sales, 2012-17
- Boom of online-only stores
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- Figure 5: Online-only and store based retailers, share of all online sales, 2009-18
- Pricing increases freeze
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- Figure 6: Price index in the courier services sector, 2012-17
- Growing internet access, usage and shopping
- The consumer
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- Figure 7: Delivery method, % of respondents, February 2018
- Laptops still dominate, but mobile phone orders continue to grow
- Convenience continues to drive the use of delivery over in-store purchases
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- Figure 8: Factors behind delivery use, % of respondents, February 2018
- The rise of returns has pressured operator margins in recent years
- Future innovation interest is driven largely by demand for greater convenience and flexibility
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- Figure 9: Interest in future developments, % of respondents, February 2018
- Market forecasts
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- Figure 10: Courier and express delivery services market forecast, 2018-22
- Technological advancements in the delivery process
- Major new entrants to the marketplace
- What we think
Introduction
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- Issues in the market
- Definitions
- Methodology
- Abbreviations
- Market positioning
- The supplier
- The customer
Key Insights
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- Legal action around employment rights
- Action from DPD
- Growing strain of returns
Market Size
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- Key points
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- Figure 11: UK market value for courier and express delivery services, 2013-17
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- Figure 12: UK market volume for courier and express delivery services, 2013-17
Market Segmentation
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- Key points
- Internal delivery continues to consolidate total market
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- Figure 13: Courier and express delivery services market segmentation, internal and international, 2013-17
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- Figure 14: Courier and express delivery services market segmentation, internal and international, 2013-17
Market Factors
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- Key points
- Online retail continues to surge
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- Figure 15: All online retail sales and online sales as a % of all retail sales, 2012-17
- Boom of online-only stores and the countered call for high street retailer delivery subscriptions
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- Figure 16: Online-only and store based retailers, share of all online sales, 2009-18
- Rise of subscription schemes
- Price growth slowed in 2017 amid growing competition
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- Figure 17: Price index in the courier services sector, 2012-17
- Growing internet access and mobile usage
- Online shopping on the rise
Industry Structure
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- Key points
- Industry development
- 2016 saw a series of acquisitions
- Changes to the industry
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- Figure 18: Analysis of changes in courier activities, by number of businesses and outlets, % change, 2013-17
- Industry by turnover
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- Figure 19: Analysis of the financial structure of courier activities, % of total, 2016 and 2017
- Industry by employment
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- Figure 20: Analysis of the employment structure of courier activities, % of total, 2016 and 2017
Company Profiles
City Sprint UK
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- Recent company activity
- Financials
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- Figure 21: Financial analysis of City Sprint UK, 2012-16
- Company strategy
DPD Group UK
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- Recent company activity
- Financials
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- Figure 22: Financial analysis of DPD Group UK, £ million, 2012-13 & 2015-17
- Company strategy
DX Group
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- Recent company activity
- Financials
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- Figure 23: Financial analysis of DX Group, £ million, 2013-17
- Company strategy
FedEx UK
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- Recent company activity
- Financials
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- Figure 24: Financial analysis of FedEx UK, £ million, 2013-17
- Company strategy
Hermes
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- Recent company activity
- Financials
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- Figure 25: Financial analysis of Hermes, £ million, 2013-17
- Company strategy
Parcelforce Worldwide
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- Recent company activity
- Financials
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- Figure 26: Analysis of Parcelforce Worldwide, value and volume, 2015 and 2016
- Company strategy
TNT UK
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- Recent company activity
- Financials
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- Figure 27: Financial analysis of TNT UK, £ million, 2012-15 and 2017
- Company strategy
UK Mail
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- Recent company activity
- Financials
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- Figure 28: Financial analysis of UK Mail Group, £ million, 2012-16
- Company strategy
UPS
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- Recent company activity
- Financials
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- Figure 29: Financial analysis of UPS UK, £ million, 2012-16
- Company strategy
Yodel
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- Recent company activity
- Financials
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- Figure 30: Financial analysis of Yodel, £ million, 2012-16
- Company strategy
The Consumer
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- Key points
- Experience of industry
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- Figure 31: Delivery experience, February 2018
Method of Delivery
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- Figure 32: Delivery method, % of respondents, February 2018
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Method of Order
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- Figure 33: Order method, February 2018
- Devices used
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- Figure 34: Use of device, % of respondents, February 2018
- Younger consumers driving smartphone usage
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Reason for Delivery
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- Figure 35: Factors behind delivery use, February 2018
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Increasing Strain of Returns
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- Figure 36: Use of returns, February 2018
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- Figure 37: Method of return, February 2018
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Future Enhancements
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- Figure 38: Interest in future developments, February 2018
- Same-day and evening deliveries
- GPS and geo-location
- Consumers want control
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Market Forecast
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- Key points
- The market
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- Figure 39: Courier and express delivery services market forecast, 2018-22
- Market factors
- Continued growth in online retail
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- Figure 40: Forecast online retail market, 2018-22
- New means of delivery via technological progress
- New entrants to the market
Further Sources and Contacts
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- Trade associations
- Association of International Courier & Express Services
- Institute of Couriers
- The National Courier and Despatch Association
- Trade nagazines
- Courier News
- Post and Parcel
- Trade exhibitions
- eDelivery Expo
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