Table of Contents
Executive Summary
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- Figure 3: Europe: Estimated department store sector sales (excl. VAT), ranked by country, 2012 and 2013
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- Figure 4: Europe: Department store sector sales as % of all retail sales, ranked by country, 2013
- Figure 5: Europe: Department store sector prospects by country for 2014
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- Figure 6: Leading department store retailers’ share of European department store sales, 2013
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European Summary – The Market
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- Key points
- Department store sales around Europe
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- Figure 7: Europe: Estimated department store sector sales (excl. VAT), ranked by country, 2012 and 2013
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- Figure 8: Europe: Department store sector prospects by country for 2014
- The mixed goods retail sector
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- Figure 9: Europe: Estimated department store sector sales (excl. VAT) by country, 2013
- Mixed goods sector: historic and forecast performance
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- Figure 10: Europe: Mixed goods retailers sales by country (excl. VAT), 2008-13
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- Figure 11: Europe: Mixed goods retailers sales forecasts (excl. VAT), 2013-18
- Europe’s leading department stores
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- Figure 12: Leading department store retailers’ share of European department store sales, 2012 and 2013
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- Figure 13: Europe: Leading department store retailers’ reported net revenues, 2009-13
- Figure 14: Europe: Leading department store retailers’ outlet numbers, 2009-13
- What we think
- France
- Germany
- Ireland
- Italy
- Netherlands
- Spain
- UK
European Summary – The Consumer
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- Key points
- What they buy
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- Figure 15: Europe: The consumer: Items bought from a department store in the past six months, February 2014
- In detail, by country
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- Figure 16: France: The consumer: Items bought from a department store in the past six months, February 2014
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- Figure 17: Germany: The consumer: Items bought from a department store in the past six months, February 2014
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- Figure 18: Italy: The consumer: Items bought from a department store or other large-space retailer* in the past six months, February 2014
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- Figure 19: Spain: The consumer: Items bought from a department store or other large-space retailer* in the past six months, February 2014
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- Figure 20: UK: The consumer: Items bought from a department store in the past six months, March 2014
- Satisfaction levels
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- Figure 21: Europe: The consumer: Satisfaction with department stores – “any satisfied”, February 2014 / March 2014 (UK)
- Most popular retailers, by country
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- Figure 22: France: The consumer: Named department stores bought from in the past six months, February 2014
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- Figure 23: Germany: The consumer: Named department stores bought from in the past six months, February 2014
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- Figure 24: Italy: The consumer: Named department stores bought from in the past six months, February 2014
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- Figure 25: Spain: The consumer: Named department stores bought from in the past six months, February 2014
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- Figure 26: UK: The consumer: Named department stores bought from in the past six months, March 2014
France
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- Executive summary
- Consumer spending
- Distribution of spending on clothing and beauty
- The department store sector
- Leading retailers
- Online
- The consumer: Where they shop
- The consumer: What they bought
- The consumer: Customer satisfaction
- What we think
- Spending and inflation
- Key points
- Consumer spending: Clothing and beauty are key
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- Figure 27: France: Spending on key department store product markets, (incl. VAT), at current prices, 2008-13
- Economy and consumer confidence
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- Figure 28: France: Consumer and retail confidence indicator, January 2013-February 2014
- Inflation (and deflation)
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- Figure 29: France: Harmonised indices of consumer prices: Annual % change, Jan 2013-Feb 2014
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- Figure 30: France: Harmonised indices of consumer prices: Annual % change, 2009-13
- Distribution of spending on clothing and beauty
- Key points
- Department stores are a major channel in clothing
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- Figure 31: France: Estimated distribution of spending on clothing, by retail sector, 2013
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- Figure 32: France: Estimated channels of distribution for personal care products, 2012
- The consumer: Where they buy clothing and beauty
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- Figure 33: France: The consumer: Where they have bought clothing in the past 12 months, August 2013
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- Figure 34: France: The consumer: Where they have bought beauty products in the past 12 months, November 2013
- Sector size and forecast
- Key points
- Mixed goods down, department stores up
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- Figure 35: France: Mixed goods retail sales (excl. VAT), 2008-13
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- Figure 36: France: Mixed goods retail sales forecasts (excl. VAT), 2014-18
- The leading retailers: Financials and outlets
- Key points
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- Figure 37: France: Leading department stores retailers’ sales, 2011-13
- Figure 38: France: Leading department store retailers, store numbers, 2011-13
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- Figure 39: France: Leading department store retailers’ annual sales per outlet, 2011-13
- Leading specialists: Market shares
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- Figure 40: France: Leading department store retailers’ shares of mixed goods retailers’ sales, 2011-13
- Online
- Key points
- Department stores online
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- Figure 41: France: Online visitor data, February 2014
- The online consumer
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- Figure 42: France: Percentage of all individuals having purchased online in the past 12 months, selected categories, 2009-13
- The consumer: Where they shop
- Key points
- What we asked
- Where they shop: Galeries Lafayette most popular
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- Figure 43: France: The consumer: Department stores purchased from in the past six months, whether in-store or online, February 2014
- The online/offline split
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- Figure 44: France: The consumer: Department stores purchased from in the past six months, in-store and online, February 2014
- Demographics
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- Figure 45: France: The consumer: Department stores shopped from in the past six months, whether in-store or online, average age and affluence, February 2014
- The consumer: What they bought
- Key points
- What we asked
- What they bought: Clothing and footwear the strongest categories
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- Figure 46: France: The consumer: Items bought from a department store in the past six months, February 2014
- Demographics: Clothing shoppers tend to be younger, beauty shoppers more affluent
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- Figure 47: France: The consumer: Items bought from a department store in the past six months, average age/affluence, February 2014
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- Figure 48: France: The consumer: Items bought from a department store in the past six months, by age group, February 2014
- What they buy, by where they shop
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- Figure 49: France: The consumer: Items bought from In-store or online (broad categories), by department stores bought from, February 2014
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- Figure 50: France: The consumer: Items bought from In-store or online, by department stores bought from, February 2014
- The consumer: Customer satisfaction
- Key points
- What we asked
- Satisfaction levels prove to be high
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- Figure 51: France: The consumer: Satisfaction with department stores, ranked by total satisfaction levels, February 2014
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- Figure 52: France: The consumer: Satisfaction with department stores, ranked by ‘very satisfied’, February 2014
Germany
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- Executive summary
- Consumer spending
- Distribution of spending on clothing and beauty
- The department store sector
- Leading retailers
- Online
- The consumer: Where they shop
- The consumer: What they purchased
- The consumer: Customer satisfaction
- What we think
- Spending and inflation
- Key points
- Consumer spending: Clothing and beauty are key
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- Figure 53: Germany: Spending on key department store product markets, (incl. VAT), at current prices, 2009-13
- Retailer and Consumer Confidence
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- Figure 54: Germany: Consumer confidence and retail confidence levels, January 2013-February 2014
- Inflation (and deflation)
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- Figure 55: Germany: Harmonised indices of consumer prices: Annual % change, January 2013-February 2014
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- Figure 56: Germany: Harmonised indices of consumer prices: Annual % change, 2009-13
- Distribution of spending on clothing and beauty
- Key points
- Department stores are a major channel in clothing
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- Figure 57: Germany: Estimated distribution of spending on clothing, by retail sector, 2013
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- Figure 58: Germany: Estimated distribution of spending on personal care products, by retail sector, 2013
- The consumer: Where they buy clothing and beauty
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- Figure 59: Germany: The consumer: Where they have bought clothing in the past 12 months, selected options, August 2013
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- Figure 60: Germany: The consumer: Where they have bought beauty products in the past 12 months, selected options, November 2013
- Sector size and forecast
- Key points
- Department store sector sales remain flat at €7.6 billion
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- Figure 61: Germany: Mixed goods retail sales (excl. VAT), 2008-13
- Figure 62: Germany: Mixed goods retail sales forecasts (excl. VAT), 2014-18
- The leading retailers: Financials and outlets
- Key points
- Midmarket investment but sales stagnating
- Strategies – Some common elements
- Divestments
- Premium segment
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- Figure 63: Germany: Leading department stores retailers’ net revenues, 2011-13
- Figure 64: Germany: Leading department store retailers’ store numbers, 2011-13
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- Figure 65: Germany: Leading department store retailers’ annual sales per outlet, 2011-13
- The leading retailers: Market shares
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- Figure 66: Germany: Leading department store retailers’ shares of mixed goods retailers’ sales, 2011-13
- Online
- Key points
- The retailers
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- Figure 67: Online visitor data, February 2014
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- Figure 68: Galeria Kaufhof: Online sales revenues, 2011-13
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- Figure 69: Karstadt – Click-and-collect, April 2014
- The online consumer
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- Figure 70: Germany: Percentage of all individuals having purchased online in the past 12 months, selected categories, 2009-13
- The consumer: Where they shop
- Key points
- What we asked
- Where they shop: Galeria Kaufhof leads over Karstadt
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- Figure 71: Germany: The consumer: Department stores shopped from in the past six months, whether in-store or online, February 2014
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- Figure 72: Germany: The consumer: Department stores shopped from in the past six months, by in-store and online, February 2014
- Demographics: Major chains attract young shoppers
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- Figure 73: Germany: The consumer: Department stores shopped from in the past six months, whether in-store and online, average age and affluence, February 2014
- The consumer: What they bought
- Key points
- What we asked
- What they bought: Apparel leads but home goods strong
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- Figure 74: Germany: The consumer: Items bought from a department store in the past six months, February 2014
- Demographics: Beauty shoppers are younger
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- Figure 75: Germany: The consumer: Items bought from a department store in the past six months, average age/affluence, February 2014
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- Figure 76: Germany: The consumer: Items bought from a department store in the past six months, by age group, February 2014
- What they buy, by where they shop
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- Figure 77: Germany: The consumer: Items bought from in-store or online (broad categories), by department stores bought from, February 2014
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- Figure 78: Germany: The consumer: Items bought from in-store or online, by department stores bought from, February 2014
- The consumer – Customer satisfaction
- Key points
- What we asked
- Levels of dissatisfaction are low
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- Figure 79: Germany: The consumer: Satisfaction with department stores, ranked by total satisfaction levels, February 2014
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- Figure 80: Germany: The consumer: Satisfaction with department stores, ranked by ‘very satisfied’, February 2014
Ireland
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- Executive summary
- Consumer spending
- The department store sector
- Leading retailers
- Online
- What we think
- Spending and inflation
- Key points
- Consumer spending: Clothing and footwear are key
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- Figure 81: Ireland: Spending on key department store product markets, (incl. VAT), at current prices, 2009-13
- Economy and consumer confidence
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- Figure 82: Ireland: Consumer confidence indicator, January 2013-February 2014
- Inflation (and deflation)
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- Figure 83: Ireland: Harmonised indices of consumer prices: Annual % change, January 2013-February 2014
- Figure 84: Ireland: Harmonised indices of consumer prices: Annual % change, 2009-13
- Sector size and forecast
- Key points
- Department store sector sales reach €815m
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- Figure 85: Ireland: Mixed goods retailers’ sales, 2009-14
- Figure 86: Ireland: Mixed goods retail sales (excl. VAT), 2008-13
- Figure 87: Ireland: Mixed goods retail sales forecasts (excl. VAT), 2014-18
- The leading retailers: Financials and outlets
- Key points
- Contrasting fortunes for Shaws
- Receivership and flash flood hit Clerys
- Debenhams and M&S both struggle
- Heatons benefits from its value positioning
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- Figure 88: Ireland: Leading department stores retailers’ net revenues, 2011-13
- Figure 89: Ireland: Leading department store retailers’ store number, 2011-13
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- Figure 90: Ireland: Selected leading department store retailers’ annual sales per outlet, 2011-13
- The leading retailers: Market shares
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- Figure 91: Ireland: Selected leading department store retailers’ shares of mixed good retailers’ sales, 2011-13
- Online
- Key points
- Department stores online
- The online consumer
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- Figure 92: Ireland: Percentage of all individuals having purchased online in the past 12 months, selected categories, 2009-13
Italy
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- Executive summary
- Consumer spending
- Distribution of spending on clothing and beauty
- The department store sector
- Leading retailers
- Online
- The consumer: Where they shop
- The consumer: What they bought
- The consumer: Customer satisfaction
- What we think
- Spending and inflation
- Key points
- Consumer spending: clothing and footwear are key
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- Figure 93: Italy: Spending on key department store product markets, (incl. VAT), at current prices, 2009-13
- Economy and consumer confidence
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- Figure 94: Italy: consumer and retailer confidence levels, January 2013-February 2014
- Inflation (and deflation)
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- Figure 95: Italy: Harmonised indices of consumer prices: Annual % change, January 2013-Feb 2014
- Figure 96: Italy: Harmonised indices of consumer prices: Annual % change, 2009-13
- Distribution of spending on clothing and beauty
- Key points
- Department stores are a major channel in clothing
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- Figure 97: Italy: Estimated distribution of spending on clothing, by retail sector, 2013
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- Figure 98: Italy: Beauty and personal care products, estimated channels of distribution, 2012
- The consumer: Where they buy clothing and beauty
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- Figure 99: Italy: The consumer: Where they have bought clothing in the past 12 months, whether in-store or online, August 2013
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- Figure 100: Italy: The consumer: Where they have bought beauty products in the past 12 months, November 2013
- Sector size and forecast
- Key points
- Mixed sector sales continue to fall
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- Figure 101: Italy: Mixed goods retail sales (excl. VAT), 2008-13
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- Figure 102: Italy: Mixed goods retail sales forecasts (excl. VAT), 2014-18
- The leading retailers: Financials and outlets
- Key points
- Flagship refurbishment pays off for Rinascente
- Coin dipping a toe in premium market
- Other department store operators small
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- Figure 103: Italy: Leading department stores retailers’ net revenues, 2011-13
- Figure 104: Italy: Leading department store retailers’ store numbers, 2011-13
- Figure 105: Italy: Leading department store retailers’ annual sales per outlet, 2011-13
- The leading retailers: Market shares
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- Figure 106: Italy: Leading department store retailers’ shares of mixed goods retailers’ sales, 2011-13
- Online
- Key points
- The retailers
- The online consumer
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- Figure 107: Italy: Percentage of all individuals who purchased online in the past 12 months, selected categories, 2009-13
- The consumer: Where they shop
- Key points
- What we asked
- Where they shop: Coin just ahead
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- Figure 108: The consumer: Type of store bought from in the last six months, by demographics, Italy, February 2014
- Demographics: Department stores attract the young and the affluent
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- Figure 109: Italy: The consumer: Large space retailers shopped from in the past six months, whether in-store and online, average age and affluence, February 2014
- The consumer: What they bought
- Key points
- What we asked
- What they bought: Clothing by far the strongest category
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- Figure 110: Italy: The consumer: Broad product groups bought from in-store or online by where they bought, February 2014
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- Figure 111: Italy: The consumer: Items bought in-store or online by where they bought, February 2014
- The consumer – Customer satisfaction
- Key points
- What we asked
- Products and store standards deliver satisfaction
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- Figure 112: Italy: The consumer: Satisfaction with department stores and other large space retailers, ranked by total satisfaction levels, February 2014
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- Figure 113: Italy: The consumer: Satisfaction with department stores and other large space retailers, ranked by ‘very satisfied’, February 2014
Netherlands
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- Executive summary
- Consumer spending
- The department store sector
- Leading retailers
- Online
- What we think
- Spending and inflation
- Key points
- Consumer spending: clothing and footwear are key
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- Figure 114: The Netherlands: Spending on key department store product markets, (incl. VAT), at current prices, 2009-13
- Economy and consumer confidence
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- Figure 115: The Netherlands: Consumer and retail confidence indicator, January 2013-February, 2014
- Inflation (and deflation)
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- Figure 116: The Netherlands: Harmonised indices of consumer prices: Annual % change, January 2013-February 2014
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- Figure 117: The Netherlands: Harmonised indices of consumer prices: Annual % change, 2009-13
- Sector size and forecast
- Key points
- Mixed goods down, department stores up
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- Figure 118: The Netherlands: Mixed goods retailers’ sales, 2009-14
- Figure 119: The Netherlands: Mixed good retail sales (excl. VAT), 2008-13
- Figure 120: The Netherlands: Mixed goods retail sales forecasts (excl. VAT), 2014-18
- The leading specialists: Financials and outlets
- Key points
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- Figure 121: Netherlands: Leading department stores retailers’ estimated sales, 2011-13
- Figure 122: Netherlands: Leading department store retailers, Store numbers, 2011-13
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- Figure 123: Netherlands: Leading department store retailers’ annual sales per outlet (estimated), 2011-13
- Leading specialists: Market shares
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- Figure 124: Netherlands: Leading Department store retailers’ shares of Mixed goods retailers’ sales (estimated), 2011-13
- Online
- Key points
- Department stores online
- The online consumer
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- Figure 125: The Netherlands: Percentage of all individuals having purchased online in the past 12 months, selected categories, 2009-13
Spain
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- Executive summary
- Consumer spending
- Distribution of spending on clothing and beauty
- The department store sector and leading retailers
- Online
- The consumer: Where they shop
- The consumer: What they purchased
- The consumer: Customer satisfaction
- What we think
- Spending and inflation
- Key points
- Consumer spending: non-food markets contract across the board
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- Figure 126: Spain: Spending on key department store product markets, (incl. VAT), at current prices, 2008-13
- Economy and Consumer Confidence
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- Figure 127: Spain: consumer and retailer confidence levels, January 2013-February 2014
- Inflation (and deflation)
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- Figure 128: Spain: Harmonised indices of consumer prices: Annual % change, January 2013-February 2014
- Figure 129: Spain: Harmonised indices of consumer prices: Annual % change, 2009-13
- Distribution of spending on clothing and beauty
- Key points
- Department stores are a major channel in clothing and beauty/personal care
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- Figure 130: Spain: Estimated distribution of spending on clothing, by retail sector, 2013
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- Figure 131: Spain: Channels of distribution for personal care products, 2013
- The consumer: Where they buy clothing and beauty
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- Figure 132: Spain: The consumer – Where they bought clothing in-store or online in the past 12 months, August 2013
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- Figure 133: Spain: The consumer – Where they bought beauty products in the past 12 months, November 2013
- Sector size and forecast
- Key points
- Mixed goods operators lose retail market share
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- Figure 134: Spain: Mixed goods retail sales (excl. VAT), 2008-13
- Figure 135: Spain: Mixed goods retail sales forecasts (excl. VAT), 2014-18
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- Figure 136: Spain: El Corte Inglés as % of all mixed goods retailers sales, 2008-13
- The leading retailers: Financials and outlets
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- Figure 137: Spain: Leading department stores retailers’ net revenues, 2011-13
- Figure 138: Spain: Leading department store retailers’ store numbers, 2011-13
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- Figure 139: Spain: Leading department store retailers’ annual sales per outlet, 2011-13
- The leading retailers: Market shares
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- Figure 140: Spain: Leading department store retailers’ share of mixed goods retailers’ sales, 2011-13
- Online
- Key points
- The retailers
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- Figure 141: Online visitor data, February 2014
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- Figure 142: Spain: El Corte Inglés estimated online sales, 2011/12-2013/14
- The online consumer
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- Figure 143: Spain: Percentage of all individuals who purchased online in the past 12 months, selected categories, 2009-13
- The consumer: Where they shop
- Key points
- What we asked
- El Corte Inglés only multiple department store operator
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- Figure 144: The consumer: Type of store bought from in the last 6 months, whether in-store or online, February 2014
- The online/offline split
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- Figure 145: The consumer: Type of store bought from in the last six months, in-store versus online, February 2014
- Demographics: El Corte Inglés bias to more affluent shoppers
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- Figure 146: The consumer: El Corte Inglés – Key demographics, February 2014
- The consumer: What they bought
- Key points
- What we asked
- What they bought: fashion the strongest product group
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- Figure 147: Spain: The consumer: Broad product groups bought from in-store or online by where they bought, February 2014
- Footwear leads all other categories
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- Figure 148: Spain: The consumer: Items bought in-store or online by where they bought, February 2014
- The consumer: Customer satisfaction
- Key points
- What we asked
- El Corte Inglés customers satisfied with website but not delivery options
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- Figure 149: Spain: The consumer: ‘Any satisfied’ with El Corte Inglés and other large space retailers, February 2014
- Improving the fashion offer
- Food services
United Kingdom
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- Introduction
- Department store definition
- Sector benchmarks
- Department stores
- Mixed goods retailers
- Statutory revenues versus GTV
- Financial definitions
- Sales per store, sales per sq m
- Market shares
- Abbreviations
- Executive summary
- The market
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- Figure 150: Best-and worst-case forecast for department store sales, 2008-18
- Market factors
- Consumer spending
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- Figure 151: Consumer spending on core department store categories, 2008-13
- Foreign visitors
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- Figure 152: Overseas residents’ visits to the UK, by area of residence, 2012 and 2013
- Changing population structure
- Companies, brands and innovation
- Market shares
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- Figure 153: Top department stores’ market shares, 2012 and 2013
- Winners and losers
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- Figure 154: Major retailers’ annual sales growth (some estimated) versus average segment growth, 2013
- Brand research
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- Figure 155: Attitudes towards and usage of brands in the department stores sector, November 2013 and January 2014
- Major innovations
- Space allocation
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- Figure 156: Department stores: Summary space allocation, March 2014
- Online growth
- The consumer
- How often they shop
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- Figure 157: Frequency of purchasing at department stores, in-store and online, March 2014
- Where they purchase
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- Figure 158: Department stores purchased from in the past six months, in-store and online, March 2014
- What they buy
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- Figure 159: Fashion, beauty and sports products purchased at department stores in the past six month, in-store and online, March 2014
- Level of satisfaction with department stores
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- Figure 160: Levels of satisfaction with last department store purchased from, March 2014
- What would encourage them to shop more
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- Figure 161: What would encourage people to shop more at a department store, March 2014
- What we think
- Issues and insights
- How have department stores performed over the last year and what is the outlook?
- The facts
- The implications
- What are department stores doing to stand out in fashion and to compete with clothing retailers?
- The facts
- The implications
- To what extent have the main players been investing in their beauty offering?
- The facts
- The implications
- How are department stores competing in a multichannel world?
- The facts
- The implications
- What are the main growth opportunities for department stores?
- The facts
- The implications
- Trend application
- Trend: Make a deal
- Trend: Objectify
- Mintel futures: Human
- Economic and demographic context
- Key points
- Foreign visits
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- Figure 162: Overseas residents’ visits to the UK, by area of residence, 2012 and 2013
- Changing population structure
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- Figure 163: Trends in the age structure of the UK population, 2008-18
- The economy
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- Figure 164: UK GDP quarterly percentage change, Q3 2009-Q3 2013
- Figure 165: Consumer confidence index, January 2007-July 2013
- Consumer spending on department store categories
- Key points
- Core department store categories
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- Figure 166: Consumer spending on core department store categories, 2008-13
- Full spending breakdown
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- Figure 167: Consumer spending on department store categories (incl. VAT), 2008-13
- Strengths and weaknesses
- Strengths
- Weaknesses
- Who’s innovating?
- Key points
- Futuristic pop-up concession
- ‘Open House by John Lewis’
- House of Fraser pop-up market
- Seibu opens world’s first ever KitKat boutique
- Mobile point-of-sale
- Harrods enhances beauty product experience remotely
- 24/7 exclusive shopping assistance for ultra-rich apartment owners
- ‘Virtual queuing’ system for click-and-collect customers
- Sector size and forecast
- Key points
- Department store sales grow 2.8% in 2013
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- Figure 168: Department store sales, 2009-13
- Market size
- The future
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- Figure 169: Best-and worst-case forecast for department store sales, 2008-18
- Forecast
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- Figure 170: Best-and worst-case forecast for department store sales (inc VAT), 2008-18
- Space allocation summary
- Key points
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- Figure 171: Department stores: Summary space allocation, March 2014
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- Figure 172: Department stores: Detailed space allocation, March 2014
- Retail product mix
- Key points
- Debenhams
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- Figure 173: Debenhams sales mix of own bought merchandise and total space allocation estimate, 2012/13
- Product mix estimates
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- Figure 174: Leading department stores: Estimated sales by product, 2012/13
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- Figure 175: Leading department stores: Estimated sales density by product, 2012/13
- Leading retailers
- Key points
- High-end segment continues its outperformance
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- Figure 176: Annual segment growth: Midmarket versus high-end, 2010-13
- Figure 177: Major retailers’ annual sales growth (some estimated) versus average segment growth, 2013
- Consolidated sales versus gross transactional values
- Leading retailers by sales
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- Figure 178: Leading department stores: Net revenues, 2009-13
- Store numbers
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- Figure 179: Leading department stores: Outlet numbers, 2009-13
- Sales per store
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- Figure 180: Leading department stores: Annual sales per outlet, 2009-13
- Total sales area
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- Figure 181: Leading department stores: Total sales area, 2009-13
- Sales densities
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- Figure 182: Leading department stores: Annual sales per sq m, 2009-13
- Operating profits and margins
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- Figure 183: Leading department stores: Operating profits, 2009-13
- Figure 184: Leading department stores: Operating margins, 2009-13
- Market shares
- Key points
- M&S’s share falls again
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- Figure 185: Top department stores’ market shares, 2012 and 2013
- M&S’s share down four percentage points in four years
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- Figure 186: Leading department stores’ market shares, 2009-13
- Online
- Key points
- Online sector sales grow 28%
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- Figure 187: Estimated online sales by department stores (incl. VAT), 2011-13
- Key category sales online
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- Figure 188: Online as a proportion of spending on selected categories, 2013 and 2014
- John Lewis approaching £1 billion online sales
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- Figure 189: Leading department stores’ online sales (excl. VAT), 2011-13
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- Figure 190: Leading department stores’ online sales as % of their total sales, 2011-13
- Online market shares
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- Figure 191: Leading department stores’ shares of all online sales by department stores, 2011-13
- Online sales mix: John Lewis and Debenhams
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- Figure 192: John Lewis: Estimated online sales mix, 2013/14
- Figure 193: Debenhams: Estimated online sales mix, 2013
- The consumer: Frequent online browsing is very popular
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- Figure 194: The consumer: How often they shop at department stores, online, March 2014
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- Figure 195: Which department stores people have shopped at in the last six months, March 2014
- Most popular sites by visitor numbers
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- Figure 196: Leading department stores’ online visitor data, February 2014
- Average sales per visitor
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- Figure 197: Estimated ratio of annual online sales values to visitor numbers, 2013
- Advertising and promotion
- Key points
- Adspend leaders
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- Figure 198: Main media advertising spend by leading department store retailers, 2009-13
- Spending by media
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- Figure 199: Leading department store retailers’ main media advertising spend, by media type, 2013
- What we saw in 2013
- Brand research
- Brand map
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- Figure 200: Attitudes towards and usage of brands in the department stores sector, November 2013 and January 2014
- Correspondence analysis
- Brand attitudes
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- Figure 201: Attitudes, by department stores brand, November 2013 and January 2014
- Brand personality
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- Figure 202: Department stores brand personality – Macro image, November 2013 and January 2014
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- Figure 203: Department stores brand personality – Micro image, November 2013 and January 2014
- Brand experience
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- Figure 204: Department stores brand usage, November 2013 and January 2014
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- Figure 205: Satisfaction with various department stores brands, November 2013 and January 2014
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- Figure 206: Consideration of department stores brands, November 2013 and January 2014
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- Figure 207: Consumer perceptions of current department stores brand performance, November 2013 and January 2014
- Brand recommendation
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- Figure 208: Recommendation of selected department stores brands, November 2013 and January 2014
- The consumer – How often they shop
- Key points
- What we asked
- How often consumers browse
-
- Figure 209: Frequency of browsing at department stores, in-store and online, March 2014
- How often consumers buy
-
- Figure 210: Frequency of purchasing at department stores, in-store and online, March 2014
-
- Figure 211: Frequency of purchasing as a percentage of those who purchase at department stores, in-store and online, March 2014
- Most frequent department store shoppers
-
- Figure 212: Frequent purchasing at department stores in-store and online, at least once every three months, by gender and age, March 2014
- The consumer – Where they shop
- Key points
- What we asked
-
- Figure 213: Department stores purchased from in the past six months, whether in-store or online, March 2014
- Average consumer by age and affluence
-
- Figure 214: Department stores purchased from in the past six months, whether in-store or online, by age and affluence of shoppers, March 2014
- Where consumers purchase – Online/Offline split
-
- Figure 215: Department stores purchased from in the past six months, in-store and online, March 2014
- Purchasing online by demographic group
-
- Figure 216: Department stores purchased from in the past six months, online, by gender, age and socio-economic group, March 2014
- Luxury players
-
- Figure 217: Luxury department stores purchased from in the past six months, in-store and online, by gender, age and socio-economic group, March 2014
- Where consumer browse – Online/Offline break
-
- Figure 218: Department stores browsed in the past six months, in-store and online, March 2014
- The consumer – What they buy
- Key points
- What we asked
- Online and offline purchases by category
-
- Figure 219: Products purchased at department stores in the past six months, in-store and online, March 2014
- Clothing and beauty
-
- Figure 220: Fashion, beauty and sports products purchased at department stores in the past six month, in-store and online, March 2014
-
- Figure 221: Fashion, beauty and sports products purchased at department stores in the past six month, in-store and online, by gender, age and socio-economic group, March 2014
- Home and electricals
-
- Figure 222: Home and leisure products purchased at department stores in the past six month, in-store and online, March 2014
- The consumer – Levels of satisfaction with department stores
- Key points
- What we asked
-
- Figure 223: Levels of satisfaction with last department store purchased from, March 2014
- Satisfaction with specific department stores
-
- Figure 224: John Lewis: satisfaction ratings relative to department stores average, March 2014
- John Lewis
-
- Figure 225: M&S: satisfaction ratings relative to department stores average, March 2014
- M&S
-
- Figure 226: Debenhams: satisfaction ratings relative to department stores average, March 2014
- Debenhams
-
- Figure 227: House of Fraser: satisfaction ratings relative to department stores average, March 2014
- House of Fraser
- The consumer – What would encourage consumers to shop more at department stores
- Key points
- What we asked
-
- Figure 228: What would encourage people to shop more at a department store, March 2014
- Women want better loyalty schemes
- Refurbished stores
- Improved online services
-
- Figure 229: What would encourage people to shop more at a department store, by age group, March 2014
- 25-34s want personalised services
-
- Figure 230: What would encourage people to shop more at a department store, by age group, March 2014 (continued)
- 16-24s drawn to designer collaborations
- Beauty and additional services
- Appendix – Sector size and forecast
-
- Figure 231: Best-and worst-case forecast for department store sales, 2008-18
- Appendix – The consumer – How often they shop
-
- Figure 232: Most popular how often they shop at department stores – Bought in-store and online, by demographics, March 2014
- Figure 233: Next most popular how often they shop at department stores – Bought in-store and online, by demographics, March 2014
- Appendix – The consumer – where they shop
-
- Figure 234: Most popular what department stores people shop at – Bought in-store and online, by demographics, March 2014
- Figure 235: Next most popular what department stores people shop at – Bought in-store and online, by demographics, March 2014
- Figure 236: Other what department stores people shop at – Bought in-store and online, by demographics, March 2014
-
- Figure 237: Most popular what department stores people shop at – Bought in-store, by demographics, March 2014
- Figure 238: Next most popular what department stores people shop at – Bought in-store, by demographics, March 2014
-
- Figure 239: Other what department stores people shop at – Bought in-store, by demographics, March 2014
- Figure 240: Most popular what department stores people shop at – Bought online, by demographics, March 2014
-
- Figure 241: Next most popular what department stores people shop at – Bought online, by demographics, March 2014
- Figure 242: Other what department stores people shop at – Bought online, by demographics, March 2014
- Appendix – The consumer – What they Buy
-
- Figure 243: Most popular products purchased at department stores – Bought in-store and online, by demographics, March 2014
- Figure 244: Next most popular products purchased at department stores – Bought in-store and online, by demographics, March 2014
-
- Figure 245: Other products purchased at department stores – Bought in-store and online, by demographics, March 2014
- Appendix – The consumer – Levels of satisfaction with department stores
-
- Figure 246: Most popular level of satisfaction with last department store purchased from – Product quality, by demographics, March 2014
- Figure 247: Next most popular level of satisfaction with last department store purchased from – Product quality, by demographics, March 2014
-
- Figure 248: Most popular level of satisfaction with last department store purchased from – Product availability, by demographics, March 2014
- Figure 249: Next most popular level of satisfaction with last department store purchased from – Product availability, by demographics, March 2014
-
- Figure 250: Most popular level of satisfaction with last department store purchased from – Store standards, by demographics, March 2014
- Figure 251: Next most popular level of satisfaction with last department store purchased from – Store standards, by demographics, March 2014
-
- Figure 252: Most popular level of satisfaction with last department store purchased from – Customer service, by demographics, March 2014
- Figure 253: Next most popular level of satisfaction with last department store purchased from – Customer service, by demographics, March 2014
-
- Figure 254: Most popular level of satisfaction with last department store purchased from – Ease of navigation within the store, by demographics, March 2014
- Figure 255: Next most popular level of satisfaction with last department store purchased from – Ease of navigation within the store, by demographics, March 2014
-
- Figure 256: Most popular level of satisfaction with last department store purchased from – Waiting time at check-out, by demographics, March 2014
- Figure 257: Next most popular level of satisfaction with last department store purchased from – Waiting time at check-out, by demographics, March 2014
-
- Figure 258: Most popular level of satisfaction with last department store purchased from – Value for money, by demographics, March 2014
- Figure 259: Next most popular level of satisfaction with last department store purchased from – Value for money, by demographics, March 2014
-
- Figure 260: Most popular level of satisfaction with last department store purchased from – Ease of use of the website, by demographics, March 2014
- Figure 261: Next most popular level of satisfaction with last department store purchased from – Ease of use of the website, by demographics, March 2014
-
- Figure 262: Most popular level of satisfaction with last department store purchased from – Fashionable clothing range, by demographics, March 2014
- Figure 263: Next most popular level of satisfaction with last department store purchased from – Fashionable clothing range, by demographics, March 2014
-
- Figure 264: Most popular level of satisfaction with last department store purchased from – In-store/online delivery options, by demographics, March 2014
- Figure 265: Next most popular level of satisfaction with last department store purchased from – In-store/online delivery options, by demographics, March 2014
-
- Figure 266: Most popular level of satisfaction with last department store purchased from – In-store services, by demographics, March 2014
- Figure 267: Next most popular level of satisfaction with last department store purchased from – In-store services, by demographics, March 2014
-
- Figure 268: Most popular level of satisfaction with last department store purchased from – Buy/reserve online and collect in-store service, by demographics, March 2014
- Figure 269: Next most popular level of satisfaction with last department store purchased from – Buy/reserve online and collect in-store service, by demographics, March 2014
- Appendix – The consumer – What would encourage consumers to shop more at department stores
-
- Figure 270: Most popular what would encourage them to shop more at a department store, by demographics, March 2014
- Figure 271: Next most popular what would encourage them to shop more at a department store, by demographics, March 2014
-
- Figure 272: Other what would encourage them to shop more at a department store, by demographics, March 2014
Arnotts
-
- What we think
- Company background
- Company performance
-
- Figure 273: Arnotts: Estimated group sales performance, 2008/09-2013/14
- Stores
-
- Figure 274: Arnotts: Outlet data, 2008/09-2013/14
- Retail offering
Beales
-
- What we think
-
- Figure 275: Beale Plc: Group financial performance, 2008/09-2012/13
-
- Figure 276: Beale Plc: Outlet data, 2008/09-2012/13
Brown Thomas
-
- What we think
- Company background
- Company performance
-
- Figure 277: Brown Thomas: Group financial performance, 2008/09-2013/14
-
- Figure 278: Brown Thomas: Outlet data, 2008/09-2012/13
- Retail offering
Coin
-
- What we think
- Company background
- Company performance
-
- Figure 279: Coin department stores: Financial performance, 2009/10-2013/14
-
- Figure 280: Coin department stores: Outlet data, 2008/09-2013/14
- Retail offering
De Bijenkorf
-
- What we think
- Company background
- Company performance
-
- Figure 281: de Bijenkorf: Estimated sales performance, excl. sales tax, 2009/10-2013/14
-
- Figure 282: de Bijenkorf: Outlet data, 2008/09-2013/14
- Retail offering
Debenhams
-
- What we think
- Company background
- Company performance
-
- Figure 283: Debenhams: Group financial performance, 2008/09-2012/13
-
- Figure 284: Debenhams: Outlet data, 2008/09-2012/13
- Retail offering
El Corte Inglés
-
- What we think
- Company background
- Company performance
-
- Figure 285: El Corte Inglés: Department store financial performance, 2008/09-2013/14
- Figure 286: El Corte Inglés: department stores outlet data, 2008/09-2013/14
- Retail offering
Fenwick
-
- What we think
- Company background
- Company performance
-
- Figure 287: Fenwick Ltd: Group Financial Performance, 2008/09-2013/14
-
- Figure 288: Fenwick Ltd: Outlet Data, 2009-14
- Retail offering
Galeries Lafayette (Group)
-
- What we think
- Company background
- Company performance
-
- Figure 289: Groupe Galeries Lafayette (Department stores only), sales performance, excl. sales tax, 2009-13
- Figure 290: Groupe Galeries Lafayette (Department stores only), outlet data, 2009-13
- Retail offering
Harrods
-
- What we think
- Company background
- Company performance
-
- Figure 291: Harrods Ltd: Group Financial Performance, 2009/10-2013/14
-
- Figure 292: Harrods Ltd: Outlet Data, 2010-14
- Retail offering
Harvey Nichols
-
- What we think
- Company background
- Company performance
-
- Figure 293: Harvey Nichols: Group financial performance, 2009-14
-
- Figure 294: Harvey Nichols: Outlet data, 2009-2013
- Figure 295: Harvey Nichols International Stores, 2013
- Retail offering
House of Fraser
-
- What we think
- Company background
- Company performance
-
- Figure 296: House of Fraser: Financial performance, 2008/09-2013/14
-
- Figure 297: House of Fraser: Outlet data, 2008/09-2012/13
- Retail offering
John Lewis
-
- What we think
- Company background
- Company performance
-
- Figure 298: John Lewis: Department store financial performance, 2008/09-2013/14
-
- Figure 299: John Lewis: department stores outlet data, 2008/09-2013/14
- Retail offering
Karstadt Department Stores
-
- What we think
- Company background
- Company performance
-
- Figure 300: Karstadt Department Stores: Group sales performance, 2008/09-2012/13
-
- Figure 301: Karstadt Department Stores: Outlet data, 2008/09-2012/13
- Retail offering
Galeria Kaufhof
-
- What we think
- Company background
- Company performance
-
- Figure 302: Kaufhof: Group financial performance, 2008/09-2012/13
- Figure 303: Kaufhof: Outlet data, 2008/09-2012/13
- Retail offering
Le Bon Marché
-
- What we think
- Company background
- Company performance
-
- Figure 304: LVMH Selective Retail, financial performance, 2009-13
- Figure 305: Le Bon Marché: Sales performance, excl. VAT, 2009-13
- Stores
-
- Figure 306: Le Bon Marché: Outlet data, 2008/09-2012/13
- Retail offering
Marks & Spencer
-
- What we think
- Company background
- Company performance
-
- Figure 307: Marks & Spencer, UK like-for-like growth, 2012/13, 2013/14
-
- Figure 308: Marks & Spencer: Group financial performance, 2008/09-2013/14
- Figure 309: Marks & Spencer store portfolio, September 2013
-
- Figure 310: Marks & Spencer: Estimated sales area breakdown, September 2013
- Figure 311: Marks & Spencer: Outlet data, 2008/09-2013/14
- Retail offering
Printemps
-
- What we think
- Company background
- Company performance
-
- Figure 312: Printemps: Sales performance, excl. sales tax, 2009/10-2013/14
- Figure 313: Printemps: Outlet data, 2009/10-2013/14
- Retail offering
La Rinascente (Department Stores)
-
- What we think
- Company background
- Company performance
-
- Figure 314: Rinascente (Department Stores): Estimated group sales performance, 2010-13
-
- Figure 315: Rinascente (Department Stores): Outlet data, 2010-13
- Retail offering
Selfridges
-
-
- Figure 316: Selfridges: Group financial performance, 2009/10-2013/14
- Figure 317: Selfridges: Outlet Data, 2010-14
-
- Figure 318: Selfridges store portfolio, 2013
-
V&D
-
- What we think
- Company background
- Company performance
-
- Figure 319: V&D: financial performance, 2008/09-2013/14
-
- Figure 320: V&D: Outlet data, 2008/09-2013/14
- Retail offering
Appendix – Broader Market Environment
-
- Online
-
- Figure 321: Europe: Percentage of households with a broadband internet connection, by country, 2009-13
- Figure 322: Europe: Percentage of all individuals accessing the internet daily, 2009-13
- Consumer confidence
-
- Figure 323: Europe: Consumer confidence levels, April 2013 – March 2014
- Population
-
- Figure 324: Europe: Population, total and by age group, 2010
- Figure 325: Europe: Forecast population, total and by age group, 2015
- Figure 326: Europe: Forecast population, total and by age group, 2015
- Gross domestic product
-
- Figure 327: Europe: Gross domestic product, at current prices, 2012
- Figure 328: Europe: Real-terms year-on-year GDP growth, 2009-14
- Consumer spending
-
- Figure 329: Europe: Consumer spending, at current prices, 2012
- Figure 330: Europe: Real-terms year-on-year growth in consumer spending, 2009-12
- Inflation
-
- Figure 331: Europe: Harmonised indices of consumer prices – annual % change, all items, 2009-13
- Interest rates
-
- Figure 332: Europe: Central bank interest rates, 2009-14
Appendix – The Consumer: European Comparisons
-
-
- Figure 333: Department stores bought from in the past six months, France, February 2014
-
- Figure 334: Department stores bought from in the past six months, Germany, February 2014
-
- Figure 335: Department stores* bought from in the past six months, Italy, February 2014
-
- Figure 336: Department stores* bought from in the past six months, Spain, February 2014
-
- Figure 337: Items bought from a department store, France, February 2014
-
- Figure 338: Items bought from a department store, Germany, February 2014
-
- Figure 339: Items bought from a department store*, Italy, February 2014
-
- Figure 340: Items bought from a department store*, Spain, February 2014
-
- Figure 341: Satisfaction with department stores, by country, February 2014
- France
-
- Figure 342: Department stores bought from in the past six months – In-store or online, by demographics, France, February 2014
-
- Figure 343: Department stores bought from in the past six months – In-store, by demographics, France, February 2014
-
- Figure 344: Department stores bought from in the past six months – Online, by demographics, France, February 2014
-
- Figure 345: Most popular items bought from a department store – In-store or online, by demographics, France, February 2014
-
- Figure 346: Next most popular items bought from a department store – In-store or online, by demographics, France, February 2014
-
- Figure 347: Other items bought from a department store – In-store or online, by demographics, France, February 2014
-
- Figure 348: Least popular items bought from a department store – In-store or online, by demographics, France, February 2014
-
- Figure 349: Satisfaction with department stores – Prices/value for money, by demographics, France, February 2014
-
- Figure 350: Satisfaction with department stores – Customer service, by demographics, France, February 2014
-
- Figure 351: Satisfaction with department stores – Product availability, by demographics, France, February 2014
-
- Figure 352: Satisfaction with department stores – Ease of navigation within the store^, by demographics, France, February 2014
-
- Figure 353: Satisfaction with department stores – Store standards^, by demographics, France, February 2014
-
- Figure 354: Satisfaction with department stores – Waiting time at check-out ^, by demographics, France, February 2014
-
- Figure 355: Satisfaction with department stores – Option to buy/reserve online and collect in-store ^^, by demographics, France, February 2014
-
- Figure 356: Satisfaction with department stores – Fashionable clothing offer, by demographics, France, February 2014
-
- Figure 357: Satisfaction with department stores – Product quality, by demographics, France, February 2014
-
- Figure 358: Satisfaction with department stores – Delivery options, by demographics, France, February 2014
-
- Figure 359: Satisfaction with department stores – Ease of use of the website ^^, by demographics, France, February 2014
-
- Figure 360: Satisfaction with department stores – In-store services^, by demographics, France, February 2014
- Germany
-
- Figure 361: Department stores bought from in the past six months – In-store or online, by demographics, Germany, February 2014
-
- Figure 362: Department stores bought from in the past six months – In-store, by demographics, Germany, February 2014
-
- Figure 363: Department stores bought from in the past six months – Online, by demographics, Germany, February 2014
-
- Figure 364: Most popular items bought from a department store – In-store or online, by demographics, Germany, February 2014
-
- Figure 365: Next most popular items bought from a department store – In-store or online, by demographics, Germany, February 2014
-
- Figure 366: Other items bought from a department store – In-store or online, by demographics, Germany, February 2014
-
- Figure 367: Least popular items bought from a department store – In-store or online, by demographics, Germany, February 2014
-
- Figure 368: Satisfaction with department stores – Prices/value for money, by demographics, Germany, February 2014
-
- Figure 369: Satisfaction with department stores – Customer service, by demographics, Germany, February 2014
-
- Figure 370: Satisfaction with department stores – Product availability, by demographics, Germany, February 2014
-
- Figure 371: Satisfaction with department stores – Ease of navigation within the store^, by demographics, Germany, February 2014
-
- Figure 372: Satisfaction with department stores – Store standards^, by demographics, Germany, February 2014
-
- Figure 373: Satisfaction with department stores – Waiting time at check-out ^, by demographics, Germany, February 2014
-
- Figure 374: Satisfaction with department stores – Option to buy/reserve online and collect in-store ^^, by demographics, Germany, February 2014
-
- Figure 375: Satisfaction with department stores – Fashionable clothing offer, by demographics, Germany, February 2014
-
- Figure 376: Satisfaction with department stores – Product quality, by demographics, Germany, February 2014
-
- Figure 377: Satisfaction with department stores – Delivery options, by demographics, Germany, February 2014
-
- Figure 378: Satisfaction with department stores – Ease of use of the website ^^, by demographics, Germany, February 2014
-
- Figure 379: Satisfaction with department stores – In-store services^, by demographics, Germany, February 2014
- Italy
-
- Figure 380: Department stores* bought from in the past six months – In-store or online, by demographics, Italy, February 2014
-
- Figure 381: Most popular items bought from a department store* – In-store or online, by demographics, Italy, February 2014
-
- Figure 382: Next most popular items bought from a department store* – In-store or online, by demographics, Italy, February 2014
-
- Figure 383: Other items bought from a department store* – In-store or online, by demographics, Italy, February 2014
-
- Figure 384: Least popular items bought from a department store* – In-store or online, by demographics, Italy, February 2014
-
- Figure 385: Satisfaction with department stores – Prices/value for money, by demographics, Italy, February 2014
-
- Figure 386: Satisfaction with department stores – Customer service, by demographics, Italy, February 2014
-
- Figure 387: Satisfaction with department stores – Product availability, by demographics, Italy, February 2014
-
- Figure 388: Satisfaction with department stores – Ease of navigation within the store^, by demographics, Italy, February 2014
-
- Figure 389: Satisfaction with department stores – Store standards^, by demographics, Italy, February 2014
-
- Figure 390: Satisfaction with department stores – Waiting time at check-out ^, by demographics, Italy, February 2014
-
- Figure 391: Satisfaction with department stores – Fashionable clothing offer, by demographics, Italy, February 2014
-
- Figure 392: Satisfaction with department stores – Product quality, by demographics, Italy, February 2014
-
- Figure 393: Satisfaction with department stores – Delivery options, by demographics, Italy, February 2014
-
- Figure 394: Satisfaction with department stores – In-store services^, by demographics, Italy, February 2014
- Spain
-
- Figure 395: Department stores** bought from in the past six months – In-store or online, by demographics, Spain, February 2014
-
- Figure 396: Most popular items bought from a department store** – In-store or online, by demographics, Spain, February 2014
-
- Figure 397: Next most popular items bought from a department store** – In-store or online, by demographics, Spain, February 2014
-
- Figure 398: Other items bought from a department store** – In-store or online, by demographics, Spain, February 2014
-
- Figure 399: Least popular items bought from a department store** – In-store or online, by demographics, Spain, February 2014
-
- Figure 400: Satisfaction with department stores – Prices/value for money, by demographics, Spain, February 2014
-
- Figure 401: Satisfaction with department stores – Customer service, by demographics, Spain, February 2014
-
- Figure 402: Satisfaction with department stores – Product availability, by demographics, Spain, February 2014
-
- Figure 403: Satisfaction with department stores – Ease of navigation within the store^, by demographics, Spain, February 2014
-
- Figure 404: Satisfaction with department stores – Store standards^, by demographics, Spain, February 2014
-
- Figure 405: Satisfaction with department stores – Waiting time at check-out ^, by demographics, Spain, February 2014
-
- Figure 406: Satisfaction with department stores – Option to buy/reserve online and collect in-store ^^, by demographics, Spain, February 2014
-
- Figure 407: Satisfaction with department stores – Fashionable clothing offer, by demographics, Spain, February 2014
-
- Figure 408: Satisfaction with department stores – Product quality, by demographics, Spain, February 2014
-
- Figure 409: Satisfaction with department stores – Delivery options, by demographics, Spain, February 2014
-
- Figure 410: Satisfaction with department stores – Ease of use of the website ^^, by demographics, Spain, February 2014
-
- Figure 411: Satisfaction with department stores – In-store services^, by demographics, Spain, February 2014
-
Appendix – UK Brand Research
-
-
- Figure 412: Brand usage, January 2014
- Figure 413: Brand usage, November 2013
-
- Figure 414: Brand commitment, November 2013 and January 2014
- Figure 415: Brand momentum, November 2013 and January 2014
-
- Figure 416: Brand diversity, November 2013 and January 2014
- Figure 417: Brand satisfaction, November 2013 and January 2014
-
- Figure 418: Brand recommendation, November 2013 and January 2014
- Figure 419: Brand attitude, November 2013 and January 2014
-
- Figure 420: Brand image – Macro image, November 2013 and January 2014
- Figure 421: Brand image – Micro image, November 2013 and January 2014
-
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