Table of Contents
Scope and Themes
-
- What you need to know
- Definition
- Data sources
- Sales data
- Consumer survey data
- Abbreviations and terms
- Abbreviations
- Terms
Executive Summary
-
- The market
-
- Figure 1: Fan chart forecast of total US drug store sales, 2008-18
- Market factors
- Aging population will benefit the drug store market
-
- Figure 2: Population aged 55 or older, by age group, 2008-18
- Obesity epidemic likely to impact drug stores
-
- Figure 3: American adults by weight category as determined by body mass index (BMI), 2008-Oct. 28, 2013
- Expansion of retail clinics
- The consumer
- In-store shopping far more common than online for drug store needs
-
- Figure 4: Retailers shopped for drug store needs, October 2013
- OTC and prescription medication most likely drug store purchases
-
- Figure 5: Items purchased at drug stores, October 2013
- Many are loyal to drug stores, retailers need to retain them
-
- Figure 6: Drug store shopping behavior, October 2013
- One quarter of consumers have visited a retail health clinic
-
- Figure 7: Retail health clinics visited, October 2013
- What we think
Issues and Insights
-
- How are traditional drug stores evolving in a competitive market?
- The issues
- The implications
- Is online shopping a threat to brick-and-mortar drug stores?
- The issues
- The implications
- Are retail health clinics a viable alternative to traditional care?
- The issues
- The implications
- How can drug stores encourage shoppers to spend more?
- The issues
- The implications
Trend Application
-
- Inspire Trend: FSTR HYPR
- Inspire Trend: Prepare for the Worst
- Mintel Futures: Old Gold
Market Size and Forecast
-
- Key points
- Drug stores market remains stable
-
- Figure 8: Total US drug store retail sales and forecast, at current prices, 2008-18
- Figure 9: Total US drug store retail sales and forecast, at inflation-adjusted prices, 2008-18
- HBC represents largest share of drug store segments
-
- Figure 10: US drug store sales and forecast of selected product categories, 2012 and 2013
- Fan chart forecast
-
- Figure 11: Fan chart forecast of total US drug store sales, 2008-18
Market Drivers
-
- Key points
- Aging population likely to benefit the drug store market
-
- Figure 12: Population, aged 18 or older, by age, 2008-18
- Obesity epidemic likely to impact drug stores
-
- Figure 13: American adults by weight category as determined by body mass index (BMI), 2008-October 28, 2013
- Introduction of the Affordable Care Act
- Impact of online and mobile shopping
- Expansion of retail health clinics provides alternative to traditional care
- Competition from other channels drives creativity for drug stores
Retailer Overview
-
- Drug stores
- CVS Caremark
- Duane Reade
- Rite Aid
- Supervalu (Sav-On)
- Walgreens
- Issues and opportunities for drug stores
- Mass merchandisers
- Target
- Walmart
- Issues and opportunities for mass merchandisers
- Online-only retailers
- Amazon.com
- Drugstore.com
- Soap.com
- Issues and opportunities for online-only retailers
- Other local/regional drug stores
- Bartell Drugs
- Discount Drug Mart
- Navarro Discount Pharmacy
- Issues and opportunities for local/regional drug store retailers
Innovations and Innovators
-
- CVS…
- …launches more new products to Nuance Salma Hayek line
- …introduces Total Home line
- Walgreens…
- …opens net zero energy store
- …store features Zen Balanced Living
Marketing Strategies
-
- Strategy: Personalized offers
-
- Figure 14: CVS video “The new CVS/pharmacy myWeekly Ad,” September 2013
- Figure 15: CVS ad “What’s your deal?,” October 2013
-
- Figure 16: CVS email ad, October 2013
- Figure 17: Walgreens email ad, October 2013
- Strategy: Promoting the pharmacy
-
- Figure 18: Walmart direct mail ad, October 2013
- Figure 19: Target direct mail ad, October 2013
- Strategy: Focus on services
-
- Figure 20: Walgreens direct mail ad, October 2013
- Figure 21: Walgreens “Steps with balance rewards: connect a fitness device tutorial, November 2013
-
- Figure 22: CVS “MinuteClinic on Health: Protecting your family from the flu,” March 2013
- Figure 23: CVS “MinuteClinic on Health: Healthy eating, Healthy weight,” March 2013
Retailers Shopped for Drug Store Needs
-
- Key points
- In-store shopping far more common than online for drug store needs
-
- Figure 24: Retailers shopped for drug store needs, in-store versus online, October 2013
- Target only major player to show any significant gender bias for drug store needs
-
- Figure 25: Retailers shopped for drug store needs (in-store), by gender, October 2013
- Walgreens primary destination for most shoppers regardless of age
-
- Figure 26: Retailers shopped for drug store needs (in-store), by age, October 2013
- Higher-income consumers shop at a variety of stores for drug store needs
-
- Figure 27: Retailers shopped for drug store needs (in-store), by household income, October 2013
Where Prescriptions are Filled
-
- Key points
- Most fill prescriptions in stores at CVS and Walgreens
-
- Figure 28: Where prescriptions are filled, by method, October 2013
- 25-34s filling prescriptions at a range of retailers
-
- Figure 29: Stores where prescriptions are filled in-store, by age, October 2013
- Different retail choices for prescriptions based on income
-
- Figure 30: Stores where prescriptions are filled in-store, by household income, October 2013
Items Purchased at Drug Stores
-
- Key points
- OTC and prescription medication most likely drug store purchases
-
- Figure 31: Items purchased at drug stores, in-store versus online, October 2013
- Food/drink purchasing represents opportunity for drug stores
-
- Figure 32: Items purchased at drug stores (in-store), by gender, October 2013
- Younger adults more likely to buy food/drink than older shoppers
-
- Figure 33: Items purchased at drug stores (in-store), by age, October 2013
- Lower to middle income groups most likely to buy across multiple categories
-
- Figure 34: Items purchased at drug stores (in-store), by household income, October 2013
Drug Store Shopping Behavior
-
- Key points
- Many are loyal to drug stores, retailers need to retain them
-
- Figure 35: Drug store shopping behavior, October 2013
- Women slightly savvier than men when shopping at drug stores
-
- Figure 36: Drug store shopping behavior, by gender, October 2013
- Older shoppers loyal, influenced by sales/special offers
-
- Figure 37: Drug store shopping behavior, by age, October 2013
- Sales/special offers influence shoppers of all income levels
-
- Figure 38: Drug store shopping behavior, by household income, October 2013
Factors that Would Encourage more Drug Store Shopping
-
- Key points
- Lower prices, more sales would encourage more drug store shopping
-
- Figure 39: Factors that would encourage more drug store shopping, in-store versus online, October 2013
- Women would shop more as a result of promotions and sales
-
- Figure 40: Factors that would encourage more in-store shopping, by gender, October 2013
- 18-24s impacted by price, but focused on convenience
-
- Figure 41: Factors that would encourage more in-store shopping, by age, October 2013
- Higher-income consumers seek quality products
-
- Figure 42: Factors that would encourage more in-store shopping, by household income, October 2013
Retail health clinics
-
- Key points
- One quarter of consumers have visited a retail health clinic
-
- Figure 43: Retail health clinics visited, October 2013
- Clinic users highly satisfied with treatment, likely to return
-
- Figure 44: Use of and attitudes toward retail health clinics, October 2013
Race/Hispanic Origin
-
- Key points
- Hispanics likely to shop at and fill prescriptions at Walgreens
-
- Figure 45: Retailers shopped for drug store needs (in-store), by race/Hispanic origin, October 2013
- Figure 46: Prescriptions filled in-store, by race/Hispanic origin, October 2013
- Blacks most likely to buy food for immediate consumption at drug stores
-
- Figure 47: Items purchased at drug stores (in-store), by race/Hispanic origin, October 2013
- Hispanics more likely than non-Hispanics to prefer to shop online for drug store needs
-
- Figure 48: Drug store shopping behavior, by race/Hispanic origin, October 2013
- Hispanics and Asians seek home delivery of drug store purchases
-
- Figure 49: Factors that would encourage more in-store shopping, by race/Hispanic origin, October 2013
- Hispanics more likely than other groups to visit retail health clinics
-
- Figure 50: Retail health clinics visited, by race/Hispanic origin, October 2013
-
- Figure 51: Reasons for visiting retail health clinic, by race/Hispanic origin, October 2013
- Figure 52: Treatment/satisfaction at the retail health clinic, by race/Hispanic origin, October 2013
-
- Figure 53: Likelihood of repeat visit to retail health clinic, by race/Hispanic origin, October 2013
Appendix – Other Useful Consumer Tables
-
- Retailers shopped for drug store needs (in-store)
-
- Figure 54: Retailers shopped for drug store needs (in-store), by marital/relationship status, October 2013
-
- Figure 55: Retailers shopped for drug store needs (in-store), by household size, October 2013
-
- Figure 56: Retailers shopped for drug store needs (in-store), by employment, October 2013
-
- Figure 57: Retailers shopped for drug store needs (in-store), by generations, October 2013
-
- Figure 58: Retailers shopped for drug store needs (in-store), by repertoire of items purchased at drug stores (in-store), October 2013
- Retailers shopped for drug store needs (online)
-
- Figure 59: Retailers shopped for drug store needs (online), by gender and age, October 2013
-
- Figure 60: Retailers shopped for drug store needs (online), by household income, October 2013
-
- Figure 61: Retailers shopped for drug store needs (online), by race/Hispanic origin, October 2013
-
- Figure 62: Retailers shopped for drug store needs (online), by marital/relationship status, October 2013
-
- Figure 63: Retailers shopped for drug store needs (online), by household size, October 2013
-
- Figure 64: Retailers shopped for drug store needs (online), by employment, October 2013
-
- Figure 65: Retailers shopped for drug store needs (online), by generations, October 2013
-
- Figure 66: Retailers shopped for drug store needs (online), by repertoire of items purchased at drug stores (online), October 2013
- Where prescriptions are filled (in-store)
-
- Figure 67: Stores where prescriptions are filled in-store , by gender, October 2013
-
- Figure 68: Prescriptions filled in-store, by marital/relationship status, October 2013
-
- Figure 69: Prescriptions filled in-store, by household size, October 2013
-
- Figure 70: Prescriptions filled in-store, by employment, October 2013
-
- Figure 71: Prescriptions filled in-store, by generations, October 2013
-
- Figure 72: Prescriptions filled in-store, by repertoire of items purchased at drug stores (in-store), October 2013
- Where prescriptions are filled (online)
-
- Figure 73: Prescriptions filled online, by gender and age, October 2013
-
- Figure 74: Prescriptions filled online, by household income, October 2013
-
- Figure 75: Prescriptions filled online, by race/Hispanic origin, October 2013
-
- Figure 76: Prescriptions filled online, by generations, October 2013
-
- Figure 77: Prescriptions filled online, by repertoire of items purchased at drug stores (online), October 2013
- Items purchased at drug stores (in-store)
-
- Figure 78: Items purchased at drug stores (in-store), by marital/relationship status, October 2013
-
- Figure 79: Items purchased at drug stores (in-store), by household size, October 2013
-
- Figure 80: Items purchased at drug stores (in-store), by employment, October 2013
-
- Figure 81: Items purchased at drug stores (in-store), by generations, October 2013
-
- Figure 82: Items purchased at drug stores (in-store), by repertoire of items purchased at drug stores (in-store), October 2013
- Items purchased at drug stores (online)
-
- Figure 83: Items purchased at drug stores (online), by gender and age, October 2013
-
- Figure 84: Items purchased at drug stores (online), by household income, October 2013
-
- Figure 85: Items purchased at drug stores (online), by race/Hispanic origin, October 2013
-
- Figure 86: Items purchased at drug stores (online), by repertoire of items purchased at drug stores (online), October 2013
- Items purchased at drug stores (in-store or online)
-
- Figure 87: Items purchased at drug stores (in-store or online), by Retailers shopped for drug store needs (in-store or online), October 2013
-
- Figure 88: Items purchased at drug stores (in-store or online), by retailers shopped for drug store needs (in-store or online), October 2013
- Drug store shopping behavior
-
- Figure 89: Drug store shopping behavior, by marital/relationship status, October 2013
-
- Figure 90: Drug store shopping behavior, by household size, October 2013
-
- Figure 91: Drug store shopping behavior, by employment, October 2013
-
- Figure 92: Drug store shopping behavior, by generations, October 2013
- Coupon use at drug stores
-
- Figure 93: Coupon redemption at drug stores, by key demographics, May 2012-June 2013
-
- Figure 94: Types of coupons used at drugstores, by key demographics May 2012-June 2013
- Factors that would encourage more drug store shopping (in-store)
-
- Figure 95: Factors that would encourage more in-store shopping, by marital/relationship status, October 2013
-
- Figure 96: Factors that would encourage more in-store shopping, by household size, October 2013
-
- Figure 97: Factors that would encourage more in-store shopping, by generations, October 2013
-
- Figure 98: Factors that would encourage more in-store shopping, by repertoire of items purchased at drug stores (in-store), October 2013
- Factors that would encourage more drug store shopping (online)
-
- Figure 99: Factors that would encourage more online shopping, by gender, October 2013
-
- Figure 100: Factors that would encourage more online shopping, by age, October 2013
-
- Figure 101: Factors that would encourage more online shopping, by household income, October 2013
-
- Figure 102: Factors that would encourage more online shopping, by race/Hispanic origin, October 2013
-
- Figure 103: Factors that would encourage more online shopping, by marital/relationship status, October 2013
-
- Figure 104: Factors that would encourage more online shopping, by household size, October 2013
-
- Figure 105: Factors that would encourage more online shopping, by employment, October 2013
-
- Figure 106: Factors that would encourage more online shopping, by generations, October 2013
-
- Figure 107: Factors that would encourage more online shopping, by repertoire of items purchased at drug stores (online), October 2013
- Visits to retail health clinics
-
- Figure 108: Retail health clinics visited, by gender, October 2013
-
- Figure 109: Retail health clinics visited, by age, October 2013
-
- Figure 110: Retail health clinics visited, by household income, October 2013
-
- Figure 111: Retail health clinics visited, by marital/relationship status, October 2013
-
- Figure 112: Retail health clinics visited, by household size, October 2013
-
- Figure 113: Retail health clinics visited, by employment, October 2013
-
- Figure 114: Retail health clinics visited, by generations, October 2013
-
- Figure 115: Retail health clinics visited, by any clinic use, October 2013
- Type of treatment received at retail health clinic
-
- Figure 116: Type of treatment received at retail health clinic, by gender, October 2013
-
- Figure 117: Type of treatment received at retail health clinic, by household income, October 2013
-
- Figure 118: Type of treatment received at retail health clinic, by race/Hispanic origin, October 2013
- Reasons for visiting a retail health clinic
-
- Figure 119: Reasons for visiting retail health clinic, by gender, October 2013
-
- Figure 120: Reasons for visiting retail health clinic, by age, October 2013
-
- Figure 121: Reasons for visiting retail health clinic, by household income, October 2013
- Treatment/satisfaction at retail health clinic
-
- Figure 122: Treatment/satisfaction at the retail health clinic, by gender, October 2013
-
- Figure 123: Treatment/satisfaction at the retail health clinic, by age, October 2013
-
- Figure 124: Treatment/satisfaction at the retail health clinic, by household income, October 2013
- Likelihood of repeat visit to retail health clinic
-
- Figure 125: Likelihood of repeat visit to retail health clinic, by gender, October 2013
-
- Figure 126: Likelihood of repeat visit to retail health clinic, by age, October 2013
-
- Figure 127: Likelihood of repeat visit to retail health clinic, by household income, October 2013
- Attitudes toward retail health clinics
-
- Figure 128: Attitudes toward retail health clinics, by retail health clinics visited, October 2013
Appendix – Product Categories
-
- Food and Drink categories
- HBC
- Other
Appendix – Trade Associations
Back to top