Table of Contents
Executive Summary
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- Consumer spending
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- Figure 1: Europe: Estimated consumer spending on personal care goods (incl. VAT), 2007-11
- Core Western European markets
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- Figure 2: Europe: Consumer spending on all personal care goods (incl. VAT), 2011-12
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- Figure 3: Europe: Consumer spending on core beauty products through retail channels (incl. VAT), 2007-12
- H&B sector sales
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- Figure 4: Europe: Health and beauty specialists’ sales and forecasts (excl. VAT), 2007-13
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- Figure 5: Europe: Breakdown of European health and beauty specialists’ sales by country, 2012
- Market shares
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- Figure 6: Europe’s ten leading beauty specialists: shares of total spending on personal care goods in Europe, 2011
Report Scope and Technical Notes
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- Coverage
- New report format
- Definitions
- Defining ‘beauty’
- Beauty specialists
- Consumer spending
- Abbreviations
- VAT
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- Figure 7: Europe: Standard VAT rates, 2010-13
European Summary and Outlook
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- Key points
- The core Western Europe market
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- Figure 8: Europe: Consumer spending on all personal care goods (incl. VAT), 2007-12
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- Figure 9: Europe: Personal care goods spend per capita (incl. VAT), 2012
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- Figure 10: Europe: Consumer spending on core beauty products through retail channels (incl. VAT), 2007-12
- Figure 11: Europe: Beauty spend per capita (incl. VAT), 2012
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- Figure 12: Europe: Consumer spending on beauty products through retail channels (incl. VAT), by category, 2012
- The wider European market
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- Figure 13: Europe: Consumer spending on personal care goods and services (incl. VAT), 2007-11
- Figure 14: Europe: Compound annual growth rates in consumer spending on personal care goods and services (incl. VAT), domestic currency basis, 2007-11
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- Figure 15: Europe: Per-capita spending on personal care goods and services (incl. VAT), 2012
- European H&B retail sector sales
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- Figure 16: Europe: Health and beauty specialists’ sales (excl. VAT), 2007-12
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- Figure 17: Europe: Health and beauty specialists’ sales forecasts (excl. VAT), 2013-18
- Figure 18: Europe: Compound annual growth rates in health and beauty sector sales (excl. VAT), domestic currency basis, 2007-12 and 2013-18 (fore)
- The retailers
- The retailers: European presence
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- Figure 19: Europe’s 15 leading beauty specialists: Presence in core European markets, 2012
- Figure 20: Europe’s 15 leading beauty specialists: presence in other European markets, 2012
- The retailers: Financials and outlets
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- Figure 21: Europe’s 15 leading beauty specialists: net turnover, 2009-11
- Figure 22: Europe’s 15 leading beauty specialists: Store numbers, 2009-11
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- Figure 23: Europe’s 15 leading beauty specialists: annual sales per outlet, 2009-11
- The retailers: Market shares
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- Figure 24: Europe’s 15 leading beauty specialists: Share of total spending on personal care goods in Europe, 2009-11
- The Consumer: Where they shop
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- Figure 25: Europe: Types of retailer where make-up products are bought, by country, September 2012
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- Figure 26: UK: Where they bought beauty products in last 12 months, November 2012
- The Consumer: Attitudes to shopping
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- Figure 27: Attitudes to purchasing make-up, by country, September 2012
- Figure 28: UK: Attitudes towards beauty/grooming treatments and products, November 2012
France
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- Executive summary
- Spending and inflation
- Key points
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- Figure 29: France: Consumer spending on beauty and selected other goods (incl vat), 2007-12
- Relative performance of personal care goods
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- Figure 30: France: Spending on personal care as % of all household consumption spending, 2007-12
- Figure 31: France: Spending on personal care relative to all retail sales, 2007-12
- Product market breakdown
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- Figure 32: France: Main beauty and personal care markets (incl vat), 2007-12
- Consumer prices inflation
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- Figure 33: France: Consumer price inflation on health & beauty products, annual % change, 2011-12 (Nov)
- Channels of distribution
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- Figure 34: France: Personal care goods, spending by channel of distribution, 2011
- Sector size and forecast
- Key points
- Sector sales
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- Figure 35: France: Health and beauty Specialists sales, (excl. VAT), 2007-12
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- Figure 36: France: Health and beauty Specialists sales forecasts, excl. VAT, 2013-18
- Enterprises and employment
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- Figure 37: France: Health and beauty retailers: Enterprise and employment data, 2008-10
- The retailers: Financials and outlets
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- Figure 38: France: Leading beauty specialists’ sales, 2009-11
- Figure 39: France: Leading beauty specialists’ outlet numbers, 2009-11
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- Figure 40: France: Leading beauty specialists’ sales per outlet, 2009-11
- The retailers: Market shares
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- Figure 41: France: Leading drugstores and perfumeries, share of beauty and personal care sales, 2009-11
- The consumer: Where they shop for make-up
- Key points
- Speciality beauty chains lead the way
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- Figure 42: France: Where women shop for make-up, September, 2012
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- Figure 43: France: Profile of shoppers of main formats for makeup, September 2012
- The consumer: What drives them to try new products
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- Figure 44: France: Main factors for trying new makeup products, September 2012
- Online
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- Figure 45: France: Proportion of population that has bought products online in last three months, 2007-11
Germany
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- Executive summary
- Spending and inflation
- Key points
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- Figure 46: Germany: Consumer spending on personal care (incl. VAT), 2007-12
- Relative performance of personal care goods
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- Figure 47: Germany: Spending on personal care as % all household consumption spending, 2007-12
- Figure 48: Germany: Spending on personal care relative to all retail sales, 2007-12
- Product market breakdown
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- Figure 49: Germany: Main beauty and personal care markets (incl vat), 2007-12
- Consumer prices inflation
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- Figure 50: Germany: Consumer price inflation on health & beauty products by month, Annual % change, 2011-12 (Nov)
- Channels of distribution
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- Figure 51: Germany: Beauty and personal care products, estimated channels of distribution, 2011
- Sector size and forecast
- Key points
- Sector sales
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- Figure 52: Germany: Health & beauty retailers sales (excl. VAT), 2007-12
- Figure 53: Germany: Health & Beauty retailers forecast sales (excl. VAT), 2013-18
- Enterprises and employment
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- Figure 54: Health and beauty retailers: Enterprise and employment data, 2008-10
- The retailers: Financials and outlets
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- Figure 55: Germany: Leading beauty specialists’ net sales, 2009-12
- Figure 56: Germany: Leading beauty specialists’ outlet numbers, 2009-12
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- Figure 57: Germany: Leading beauty specialists’ sales per outlet, 2009-12
- The retailers: Market shares
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- Figure 58: Germany: Leading drugstores and perfumeries, share of beauty and personal care sales, 2009-12
- The consumer: Where they shop for make-up
- Key points
- Drugstores dominate
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- Figure 59: Germany: Where women shop for make-up, September 2012
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- Figure 60: Germany: Profile of makeup shoppers by main formats, September 2012
- The consumer: What drives them to try new products
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- Figure 61: Germany: Main factors for trying new makeup products, September 2012
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- Figure 62: Germany: Main factors influencing consumers to try new makeup brands, September 2012.
- Online
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- Figure 63: Germany: Proportion of population that has bought products online in last 3 months
Italy
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- Executive summary
- Spending and inflation
- Key points
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- Figure 64: Italy: Consumer spending on personal care (incl. VAT), 2007-12
- Figure 65: Italy: Spending on personal care as % all household consumption spending, 2007-12
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- Figure 66: Italy: Spending on personal care relative to all retail sales, 2007-12
- Product market breakdown
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- Figure 67: Italy: Main beauty and personal care markets (incl vat), 2007-12
- Consumer prices inflation
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- Figure 68: Italy: Consumer price inflation in health & beauty products, annual % change, Jan 2011 – Nov 2012
- Channels of distribution
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- Figure 69: Italy: Beauty and personal care products, channels of distribution, 2011 (est.)
- Sector size and forecast
- Key points
- Sector sales
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- Figure 70: Italy: Health & beauty specialists’ sales (excl VAT), 2007-12
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- Figure 71: Italy: Health & beauty specialists’ forecast sales (excl. VAT), 2013-18
- Enterprises and employment
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- Figure 72: Italy: Health and beauty retailers: Enterprise and employment data, 2008 and 2009
- The retailers: Financials and outlets
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- Figure 73: Italy: Leading beauty specialists’ net sales, 2009-11
- Figure 74: Italy: Leading beauty specialists’ outlet numbers, 2009-11
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- Figure 75: Italy: Leading beauty specialists’ sales per outlet, 2009-11
- The retailers: Market shares
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- Figure 76: Italy: Leading beauty specialists’ market shares, 2009-11
- The consumer: Where they shop for make-up
- Key points
- Drugstores dominate
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- Figure 77: Italy: Where women shop for make-up, September, 2012
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- Figure 78: Italy: Profile of beauty shoppers of main formats, September 2012
- The consumer: What drives them to try new products
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- Figure 79: Italy: Main factors for trying new beauty products, September 2012
- Online
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- Figure 80: Italy: Proportion of population that has bought products online in last 3 months, 2007-11
Netherlands
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- Executive summary
- Spending and inflation
- Key points
- Consumer spending on personal care
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- Figure 81: Netherlands: Consumer spending on personal care (incl. Vat), 2007-12
- Relative performance of personal care goods
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- Figure 82: Netherlands: Consumer spending on personal care goods (estimated) as percentage of total consumer spending, 2007-12
- Figure 83: Netherlands: Consumer spending on personal care relative to all retail sales, 2007-12
- Product market breakdown
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- Figure 84: Netherlands: Consumer spending on beauty and personal care, by major category, 2007-12
- Consumer prices inflation
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- Figure 85: Netherlands: indices of consumer prices: Annual % change, Jan 2011-Dec 2012
- Channels of distribution
- Sector size and forecast
- Key points
- Sector sales
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- Figure 86: Netherlands: Retail sales (excl. VAT), 2007-12
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- Figure 87: Netherlands: Retail sales forecasts (excl. VAT), 2013-18
- Enterprises and employment
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- Figure 88: Netherlands: Number of retail enterprises, 2006-10
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- Figure 89: Netherlands: Number of retail outlets, 2006-10
- The retailers: Financials and outlets
- Key points
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- Figure 90: Netherlands: Leading drugstores and beauty specialists, by sales (excl. vat), 2009-11
- Figure 91: Netherlands: Leading drugstores and beauty specialists, by outlet numbers, 2009-11
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- Figure 92: Netherlands: Drugstores and beauty specialists, by sales per outlet, 2010-11
- The retailers: Market shares
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- Figure 93: Netherlands: Drugstores and beauty specialists, Market shares, 2009-11
- Online
- Key points
- Online shoppers
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- Figure 94: Netherlands: Percentage of individuals purchasing online* in the past 12 months, 2006-12
- Online retailers
Spain
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- Executive summary
- Spending and inflation
- Key points
- Consumer spending on personal care
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- Figure 95: Spain: Consumer spending on personal care (incl. Vat), 2007-12
- Relative performance of personal care goods
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- Figure 96: Spain: Consumer spending on personal care as % of all household spending, 2002-12
- Figure 97: Spain: Consumer spending on personal care relative to all retail sales, 2002-12
- Product market breakdown
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- Figure 98: Spain: Main beauty and personal care markets, 2007-12
- Consumer prices inflation
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- Figure 99: Spain: Consumer price inflation on beauty products and services: Annual % change, Jan 2011-Nov 2012
- Channels of distribution
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- Figure 100: Spain: Estimated retail distribution of spending on beauty and personal care goods (excl. vat), 2011
- Sector size and forecast
- Key points
- Sector sales
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- Figure 101: Spain: Retail sales (excl. VAT), 2007-12
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- Figure 102: Spain: Retail sales forecasts (exc. VAT), 2013-18
- Outlet and enterprise data
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- Figure 103: Spain: Retail enterprise and outlet numbers, 2008 and 2009
- The retailers: Financials and outlets
- Key points
- Schlecker stores will be renamed and continue to operate as drugstores
- Acquisition activity
- Pockets of strength
- Sephora teams up with El Corte Inglés
- Buying groups
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- Figure 104: Spain: Leading drugstores and beauty specialists, by sales (excl. VAT), 2009-11
- Figure 105: Spain: Leading drugstores and beauty specialists, outlet numbers, 2009-11
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- Figure 106: Spain: Leading drugstores and beauty specialists, sales per outlet, 2009-11
- The retailers: Market shares
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- Figure 107: Spain: Drugstores and beauty specialists, market shares, 2009-11
- The consumer: Where they shop for make-up
- Department stores dominate
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- Figure 108: Spain: Where women shop for make-up, November 2012
- Who shops where
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- Figure 109: Spain: Leading retailers for make-up, by average age and affluence of customers, November 2012
- The consumer: What drives them to try new products
- Free samples are the biggest driver
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- Figure 110: Spain: What would drive them to buy new make-up, November 2012
- Who thinks what
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- Figure 111: Spain: What would drive them to buy new make-up by age and socio-economic group, November 2012
- Online
- Online retailers
- Online purchasing
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- Figure 112: Spain: Proportion of individuals purchasing online* in the past 3 months, 2003-11
- Figure 113: Spain: Proportion of individuals purchasing online* in the past 3 months by region, 2006 and 2011
United Kingdom
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- Introduction
- Report scope
- Changes to our UK report
- Sources
- Definitions and abbreviations
- Financial definitions
- VAT
- Sales per store, sales per sq m
- Other
- Abbreviations
- Executive summary
- The market
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- Figure 114: UK: Consumer spending on beauty and personal care products through retail channels (incl. VAT), 2007-17
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- Figure 115: Consumer spending on beauty products through retail channels (incl. VAT), 2007-17
- Market factors
- Online
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- Figure 116: UK: Estimated annual sales of beauty and personal care goods online, 2007-13
- Companies, brands and innovation
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- Figure 117: UK: Leading 15 beauty retailers’ share of total consumer spending on personal care goods, 2011
- Space allocation
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- Figure 118: Health and beauty space allocations, December 2012
- Channels of distribution
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- Figure 119: UK: Estimated distribution of spending on beauty and personal care goods, 2012
- The consumer
- Where they buy
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- Figure 120: UK: Where they buy beauty products, November 2012
- How they shop
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- Figure 121: UK: How they buy beauty products, November 2012
- Important factors in buying
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- Figure 122: UK: What factors are very/fairly important in consumer choices, November 2012
- Attitudes towards beauty treatments and products
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- Figure 123: UK: Attitudes towards beauty/grooming treatments and products, November 2012
- Mobile shopping attitudes
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- Figure 124: UK: Mobile shopping attitudes, November 2012
- What we think
- Issues in the market
- How has the beauty treatments market changed and what opportunities has this delivered to store based retailers?
- How engaged are beauty shoppers with m-commerce and how can retailers capitalise on this?
- How is new technology driving innovation in beauty product testing?
- How can retailers leverage the power of personal recommendations and trust?
- Who are the retail winners and losers?
- Trend application
- Inspire trend: FSTR and HYPR
- Inspire trend: Slow It All Down
- 2015 trend: Transumers
- The market environment
- Key points
- Demography
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- Figure 125: Ethnic composition of England and Wales, 2011
- Inflation
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- Figure 126: Harmonised indices of consumer prices: annual % change, selected categories, Jan 2011-Oct 2012
- Figure 127: Annual % change in harmonised indices of consumer prices versus annual % change in average weekly earnings, Jan 2011-Oct 2012
- Economy
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- Figure 128: Gross domestic product: Real-terms growth, Q1 2010-Q3 2012
- Figure 129: Consumer confidence levels, Jan-Dec 2012
- Market size, forecast and segmentation
- Key points
- Defining ‘beauty’
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- Figure 130: UK: Total consumer spending on personal care goods (Incl. VAT), 2007-12
- Forecasts to 2017
- Spending on beauty and personal care products
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- Figure 131: UK: Consumer spending on beauty and personal care products through retail channels (incl. VAT), 2007-17
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- Figure 132: UK: Consumer spending on beauty and personal care products through retail channels (incl. VAT), 2007-17
- Spending on beauty products
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- Figure 133: Consumer spending on beauty products through retail channels (incl. VAT), 2007-17
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- Figure 134: UK: Consumer spending on beauty products through retail channels (incl. VAT), 2007-17
- Spending on personal care products
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- Figure 135: Consumer spending on personal care products through retail channels (incl. VAT), 2007-17
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- Figure 136: UK: Consumer spending on personal care products through retail channels (incl. VAT), 2007-17
- Segmentation by product category
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- Figure 137: Breakdown of spending through retail channels on beauty and personal care products, 2012
- Figure 138: Consumer spending through retail channels on major beauty and personal care categories (incl. VAT), 2007-12
- The Mintel forecast
- Sector size
- Key points
- H&B specialists sector sales
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- Figure 139: Health and beauty specialists’ sales (Incl. VAT), 2007-12
- Enterprises, outlets, and employees
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- Figure 140: Health and beauty specialists: Number of enterprises, 2008-11
- Figure 141: Health and beauty specialists: Number of outlets, 2008-10
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- Figure 142: Health and beauty specialists: Number of employees – full-time equivalents, 2008-10
- Strengths and weaknesses
- Strengths
- Weaknesses
- The consumer – Customer profile comparisons
- Key points
- Age profile
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- Figure 143: Beauty retailers customer age profile, December 2012
- Regional profile
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- Figure 144: Beauty retailers customer regional profile, December 2012
- Socio-economic groups
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- Figure 145: Beauty retailers customer socio-economic group profile, December 2012
- Finances
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- Figure 146: State of finances of beauty product purchasers, December 2012
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- Figure 147: Beauty retailers customer finances profile, December 2012
- The consumer – Where they buy
- Key points
- What we asked
- Where consumers buy
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- Figure 148: UK: Where they buy beauty products, November 2012
- Why they choose particular retailers
- Where consumers buy – offline/online split
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- Figure 149: UK: Where they buy beauty products, in-store or online, November 2012
- Perceived benefits of online and in-store shopping
- Click and collect
- Who shops where
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- Figure 150: UK: Where they buy by age and affluence, November 2012
- Shopping repertoire
- Men and older age groups are the most loyal
- And the under 35s are the most fickle
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- Figure 151: repertoire of where they bought beauty products in the last 12 months, by demographic, November 2012
- The consumer – How they buy
- Key points
- What we asked
- How consumers buy
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- Figure 152: UK: How they buy usually beauty products, November 2012
- Convenience and speed are important to men
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- Figure 153: UK: How they buy beauty products, by gender, November 2012
- One in five 25-34-year-olds habitually use the internet to shop for beauty
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- Figure 154: Those who usually look and buy online by age, November 2012
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- Figure 155: Where 25-34-year-olds shop online for beauty products, November 2012
- The consumer – Key drivers
- Key points
- What we asked
- The power of friends and family
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- Figure 156: UK: what factors are very/fairly important in consumer choices, November 2012
- Free samples
- Face-to-face advice
- Social media opportunities
- Who thinks what
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- Figure 157: What factors are very/fairly important in consumer choices by age and affluence, November 2012
- Figure 158: What factors are fairly/very important in consumer choices, by age, November 2012
- Unimportant factors
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- Figure 159: What factors are fairly unimportant/not at all important in consumer choices, November 2012
- Figure 160: What factors are fairly unimportant/not at all important in consumer choices, by age, November 2012
- The consumer – Attitudes towards beauty treatments and products
- Key points
- What we asked
- Trying out products in-store matters
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- Figure 161: UK: Attitudes towards beauty/grooming treatments and products, November 2012
- One in five are prepared to have beauty treatments on the shopfloor
- Who thinks what
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- Figure 162: UK: Consumer attitudes to beauty products and treatments, by age and affluence, November 2012
- Attitudes by where they shop
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- Figure 163: Those liking new technology in more stores by where they shop, November 2012
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- Figure 164: Those liking more websites with virtual makeover tools, by where they shop, November 2012
- The consumer – Mobile shopping attitudes
- Key points
- What we asked
- More consumers are browsing and shopping on-the-move
- A captive audience
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- Figure 165: UK: Mobile shopping attitudes, November 2012
- Where existing mobile shoppers buy beauty products
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- Figure 166: Those who have used a smartphone to buy beauty by where they shop for beauty products, November 2012
- Potential mobile shoppers
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- Figure 167: Those who would consider using their smartphone to buy beauty products in future by where they shop for beauty products, November 2012
- On-the-move researchers
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- Figure 168: Those who use their smartphone to check products and prices but not to buy, by where they shop for beauty products, November 2012
- The under 35s and the ABs want more choice of beauty apps
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- Figure 169: UK: Mobile shopping attitudes, November 2012
- ‘Mobile money’ – the next big thing on the digital horizon
- CHAID analysis
- Methodology
- Virtual makeover tools are particularly important to young mothers in helping to decide what to buy
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- Figure 170: beauty retailing – CHAID – Tree output, November 2012
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- Figure 171: Beauty Retailing – CHAID – Table output, November 2012
- Who’s innovating?
- Key points
- In-store clinics and beauty bars
- Store makeovers for a more engaging shopping experience
- Men aisles
- Making shopping for beauty a special and enjoyable experience
- Fittings which bring beauty products to life in-store
- T-commerce and e-catalogues
- Social media
- Superdrug first to market with content rich magazine style app
- RoboShop
- Ground-breaking online health and beauty store
- Online beauty store opens on the high street
- Channels of distribution
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- Figure 172: UK: Estimated distribution of spending on beauty and personal care goods, 2012
- Space allocation summary
- Key points
- Space allocations
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- Figure 173: Boots: Estimated space allocation, December 2012
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- Figure 174: Body Shop, Superdrug, Savers, Avon, John Lewis: Estimated space allocation, December 2012
- Figure 175: Major food retailers: Estimated space allocation, December 2012
- Summary
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- Figure 176: Health and beauty space allocations, December 2012
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- Figure 177: Proportion of H&B space allocated to BPC products, December 2012
- Figure 178: Beauty and personal care products space allocations, December 2012
- Sales mix
- The retailers: Financials and outlets
- Key points
- Lessons learnt
- Boots
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- Figure 179: Boots Health & Beauty UK: Revenue breakdown, 2007-11
- Superdrug
- Premium specialists
- Others
- 2012
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- Figure 180: UK: Leading beauty specialists by revenues, 2007-11
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- Figure 181: UK: Leading beauty specialists: CAGR in revenues, 2007-11
- Store numbers and sales per outlet
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- Figure 182: UK: Leading beauty specialists’ outlet numbers, 2007-11
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- Figure 183: UK: Leading beauty specialists’ sales per outlet, 2007-11
- Figure 184: UK: Leading beauty specialists: CAGR in sales per outlet, 2007-11
- Operating profits and margins
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- Figure 185: UK: Leading beauty specialists’ operating profits, 2007-11
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- Figure 186: UK: Leading beauty specialists’ operating margins, 2007-11
- The non-specialists: Leading retailers and profiles
- Key points
- Leading non-specialists
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- Figure 187: UK: Leading non-specialist retailers’ estimated beauty and personal care sales, 2010-11
- The non-food discounters
- The department stores
- Debenhams: New moves bolster beauty
- John Lewis: Excelling through investment
- Marks & Spencer: moving forward at last
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- Figure 188: Marks & Spencer beauty departments: Old (Marble Arch, 2012), and new (Cheshire Oaks, 2012)
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- Figure 189: MarksandSpencer.com beauty homepage, January 2013
- The grocers
- Tesco: Investing and improving
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- Figure 190: Tesco.com’s beauty homepage, January 2013
- J. Sainsbury: Trailing online
- Asda: All about price
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- Figure 191: Asda.com: Health & beauty homepage, January 2013
- Morrisons: Functional and undynamic
- Market shares
- Key points
- Fragmented spending…
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- Figure 192: UK: Leading 15 beauty retailers’ share of total consumer spending on personal care goods, 2011
- And a concentrated specialists sector
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- Figure 193: UK: Leading 20 beauty retailers’ share of total consumer spending on personal care goods, 2010 and 2011
- Online and social media
- Key points
- The online market
- Online BPC sales
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- Figure 194: UK: Estimated annual sales of beauty and personal care goods online, 2007-13
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- Figure 195: UK: Estimated distribution of sales of beauty and personal care goods online, 2012
- Leading retailers
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- Figure 196: Leading online beauty-retail pureplayers, (excl. vat), 2010 and 2011
- Profiling retailers’ online shoppers
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- Figure 197: UK: Where they buy beauty products online, by gender, November 2012
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- Figure 198: UK: Where they buy beauty products online, by age, November 2012
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- Figure 199: Where they buy beauty products online, by socio-economic group, November 2012
- The consumer: Shopping online by category
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- Figure 200: What has been bought online in the last 12 months, leading categories, May 2012
- The consumer: Shopping online by device
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- Figure 201: UK: Percentage of consumers having shopped online (for any goods) in the last three months, by type of device, September 2012
- Social media
- The consumer: Social media usage
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- Figure 202: Frequency of usage of Facebook and Twitter, January 2012
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- Figure 203: UK: Ways in which people have contacted or shared thoughts on new beauty and personal care products or brands, January 2012
- The consumer: Usage of Facebook and Twitter
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- Figure 204: Ways in which people have used Facebook or Twitter to discuss or contact a beauty and personal care brand, January 2012
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- Figure 205: Usage of Facebook and Twitter for making contact with or sharing thoughts on beauty and personal care brands, by age group and gender, January 2012
- Social media follower numbers
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- Figure 206: Leading retailers’ follower numbers on selected social media, December 2012
- Advertising and promotion
- Key points
- Beauty advertising expenditure increasing
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- Figure 207: Leading retailers’ advertising spend on cosmetics, personal care, healthcare and bodycare, 2009-11
- Spending relative to turnover
- Spending by media type
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- Figure 208: Percentage breakdown of leading beauty retailers’ advertising spend, by media type, 2011
- What we saw in 2012
- Brand research
- Brand map
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- Figure 209: Attitudes towards and usage of brands in the beauty retail sector, November 2012
- Correspondence analysis
- Brand attitudes
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- Figure 210: Attitudes by beauty retail brand, November 2012
- Brand personality
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- Figure 211: Beauty retail brand personality – macro image, November 2012
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- Figure 212: Beauty retail brand personality – micro image, November 2012
- Brand experience
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- Figure 213: Beauty retail brand usage, November 2012
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- Figure 214: Satisfaction with various beauty retail brands, November 2012
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- Figure 215: Consideration of beauty retail brands, November 2012
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- Figure 216: Consumer perceptions of current beauty retail brand performance, November 2012
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- Figure 217: Beauty retail brand recommendation – Net Promoter Score, November 2012
- Brand index
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- Figure 218: Beauty retail brand index, November 2012
- Figure 219: Beauty retail brand index vs. recommendation, November 2012
- Target group analysis
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- Figure 220: Target groups, November 2012
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- Figure 221: Beauty retail brand usage, by target groups, November 2012
- Group One – Conformists
- Group Two – Simply the Best
- Group Three – Shelf Stalkers
- Group Four – Habitual Shoppers
- Group Five – Individualists
- Appendix – Brand research
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- Figure 222: Brand usage, November 2012
- Figure 223: Brand commitment, November 2012
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- Figure 224: Brand momentum, November 2012
- Figure 225: Brand diversity, November 2012
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- Figure 226: Brand satisfaction, November 2012
- Figure 227: Brand recommendation, November 2012
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- Figure 228: Brand attitude, November 2012
- Figure 229: Brand image – macro image, November 2012
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- Figure 230: Brand image – micro image, November 2012
- Figure 231: Profile of target groups, by demographics, November 2012
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- Figure 232: Psychographic segmentation, by target groups, November 2012
- Figure 233: Brand usage, by target groups, November 2012
- Brand index
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- Figure 234: Brand index, November 2012
- Appendix – The consumer – How they shop
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- Figure 235: How they buy, by demographics, November 2012
- Figure 236: Most popular they bought instore + bought online beauty products in last 12 months, by demographics, November 2012
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- Figure 237: Next most popular they bought instore + bought online beauty products in last 12 months, by demographics, November 2012
- Figure 238: Other they bought instore + bought online beauty products in last 12 months, by demographics, November 2012
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- Figure 239: Other they bought instore + bought online beauty products in last 12 months, by demographics, November 2012
- Figure 240: Most popular they bought in-store beauty products in last 12 months, by demographics, November 2012
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- Figure 241: Next most popular they bought in-store beauty products in last 12 months, by demographics, November 2012
- Figure 242: Other they bought in-store beauty products in last 12 months, by demographics, November 2012
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- Figure 243: Least popular they bought in-store beauty products in last 12 months, by demographics, November 2012
- Figure 244: Most popular they bought online beauty products in last 12 months, by demographics, November 2012
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- Figure 245: Next most popular they bought online beauty products in last 12 months, by demographics, November 2012
- Figure 246: Other they bought online beauty products in last 12 months, by demographics, November 2012
- Appendix – The consumer – Key drivers
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- Figure 247: The importance of testers available in-store influencing choice of products, by demographics, November 2012
- Figure 248: The importance of free samples available influencing choice of products, by demographics, November 2012
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- Figure 249: The importance of personal recommendations (eg from a friend or family member) influencing choice of products, by demographics, November 2012
- Figure 250: The importance of money off vouchers influencing choice of products, by demographics, November 2012
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- Figure 251: The importance of in-store advice influencing choice of products, by demographics, November 2012
- Figure 252: The importance of online reviews, advice or blogs influencing choice of products, by demographics, November 2012
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- Figure 253: The importance of TV/magazine/online advertisements influencing choice of products, by demographics, November 2012
- Figure 254: The importance of magazine reviews influencing choice of products, by demographics, November 2012
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- Figure 255: The importance of video clips of makeovers (eg on retailers websites, YouTube) influencing choice of products, by demographics, November 2012
- Figure 256: The importance of virtual makeover tools used in store or online influencing choice of products, by demographics, November 2012
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- Figure 257: The importance of comments on social network sites (eg Facebook) influencing choice of products, by demographics, November 2012
- Appendix – The consumer – Attitudes towards beauty treatments
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- Figure 258: Most popular attitudes towards beauty/grooming treatments and products, by demographics, November 2012
- Figure 259: Next most popular attitudes towards beauty/grooming treatments and products, by demographics, November 2012
- Appendix – The consumer – Mobile shopping habits
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- Figure 260: Most popular attitudes around smartphones and beauty shopping, by demographics, November 2012
- Figure 261: Next most popular attitudes around smartphones and beauty shopping, by demographics, November 2012
- Appendix – Repertoire analysis
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- Figure 262: Repertoire for where they bought beauty products in last 12 months, by demographics, November 2012
Acqua & Sapone
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- What we think
- Company background
- Company performance
-
- Figure 263: Acqua e Sapone: Group financial performance, 2009-12
- Figure 264: Acqua e Sapone: Outlet data, 2009-12
- Retail offering
A. S. Watson (Europe)
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- What we think
- Health & beauty
- Luxury
- Company background
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- Figure 265: A. S. Watson: European health and beauty operations, 2011
- Company performance
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- Figure 266: A. S. Watson (Europe): Group financial performance, 2009-12
-
- Figure 267: A. S. Watson (Europe): Sales by division, 2011
- Figure 268: A. S. Watson (Europe): Turnover by chain (part estimated), 2009-11
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- Figure 269: A. S. Watson (Europe): Sales breakdown by chain, 2011 (part estimated)
- Figure 270: A. S. Watson (Europe): Outlet data, 2009-12
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- Figure 271: A. S. Watson (Europe): Stores by division, 2011
- Figure 272: A. S. Watson (Europe): Outlet data by country (part estimated), 2009-11
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- Figure 273: A. S. Watson (Europe): Store numbers by chain, 2011
- Retail offering – main businesses
- Superdrug
- The Perfume Shop
- Savers
Boots UK
-
- What we think
- Company background
- Company performance
-
- Figure 274: Alliance Boots UK health and beauty division: Financial performance, 2007/08-2012/13
-
- Figure 275: Boots UK: Outlet data, 2007/08-2011/12
- Store formats
- Retail offering
dm-drogerie markt
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- What we think
- Company background
- Company performance
-
- Figure 276: dm-drogerie markt: Group financial performance, 2007/08-2011/12
- Figure 277: dm-drogerie markt: Outlet data, 2007/08-2011/12
-
- Figure 278: dm-drogerie markt: Outlet numbers by country, 2007/08-2011/12
- Retail offering
Douglas
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- What we think
- Company background
- Company performance
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- Figure 280: Douglas Holding: Group financial performance, 2007/08-2011/12
-
- Figure 281: Douglas Perfumeries: Financial performance, 2007/08-2011/12
-
- Figure 282: Douglas Perfumeries: Outlet data, 2008-12
- Retail offering
Lush Retail Ltd
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- What we think
- Company background
- Company performance
-
- Figure 283: Lush Retail Ltd: Group financial performance, 2006/07-2011/12
-
- Figure 284: Lush Retail Ltd: UK outlet data, 2007-12
- Store formats
- Retail offering
Müller
-
- What we think
- Company background
- Company performance
-
- Figure 285: Müller: Group financial performance, 2007-11
- Figure 286: Müller: Outlet data, 2007-12
- Retail offering
-
- Figure 287: Müller product offer, 2012
Nocibé
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- What we think
- Company background
- Company performance
-
- Figure 288: Nocibé: Group sales performance, 2007-12
- Figure 289: Nocibé: Outlet data, 2007-12
- Retail offering
Rossmann
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- What we think
- Company background
- Company performance
-
- Figure 290: Rossmann, Sales performance, 2008-12
- Figure 291: Rossmann, Store numbers, 2008-12
- Retail offering
Schlecker
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- Breaking up of the business
- Company performance
-
- Figure 292: Schlecker: Group financial performance, 2007-11
- Figure 293: Schlecker: Outlet data, 2007-11
Sephora
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- What we think
- Company background
- Company performance
-
- Figure 294: LVMH Selective Retail, Financial performance, 2007-11
- Figure 295: Sephora, Estimated sales, 2007-12
-
- Figure 296: Sephora, Estimated sales, European markets, 2009-11
- Store formats
-
- Figure 297: Sephora: Estimated Outlet data, 2007-11
- Retail offering
Space NK Ltd
-
- What we think
- Company background
- Company performance
-
- Figure 298: Space NK Ltd: Group financial performance, 2006/07-2011/12
-
- Figure 299: Space NK Ltd: Outlet data, 2006/07-2011/12
- Store format
- Retail offering
The Body Shop
-
- What we think
- Company background
- Company performance
-
- Figure 300: The Body Shop: Group financial performance, 2007-12
-
- Figure 301: The Body Shop: Estimated UK sales performance, 2007-12
- Figure 302: The Body Shop: Outlet data, 2007-11
- Retail offering
Yves Rocher Group
-
- What we think
- Company background
- Company performance
-
- Figure 303: Groupe Yves Rocher, Sales performance, 2008-12
-
- Figure 304: Yves Rocher: Estimated number of outlets, 2009-12
- Retail offering
Appendix – The Consumer – Factors Influencing Purchase – Europe
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-
- Figure 305: Europe: Factors which influence users to try a new cosmetic product or brand, by country, September 2012
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- Figure 306: Europe: Factors which influence users to try a new cosmetic product or brand, most popular, by demographics, September 2012
-
- Figure 307: Europe: Factors which influence users to try a new cosmetic product or brand, less popular, by demographics, September 2012
-
- Figure 308: France: Factors which influence users to try a new cosmetic product or brand, by demographics, September 2012
-
- Figure 309: Germany: Factors which influence users to try a new cosmetic product or brand, by demographics, September 2012
-
- Figure 310: Italy: Factors which influence users to try a new cosmetic product or brand, by demographics, September 2012
-
- Figure 311: Italy: Factors which influence users to try a new cosmetic product or brand, by demographics, September 2012 (continued)
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- Figure 312: Spain: Factors which influence users to try a new cosmetic product or brand, by demographics, September 2012
-
- Figure 313: Spain: Factors which influence users to try a new cosmetic product or brand, by demographics, September 2012 (continued)
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Appendix – The Consumer – Where They Buy – Europe
-
-
- Figure 314: Europe: Types of retailer where cosmetic products are bought, by country, September 2012
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- Figure 315: Europe: Types of retailer where cosmetic products are bought, most popular, by demographics, September 2012
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- Figure 316: Europe: Types of retailer where cosmetic products are bought, less popular, by demographics, September 2012
-
- Figure 317: France: Types of retailer where cosmetic products are bought, by demographics, September 2012
-
- Figure 318: Germany: Types of retailer where cosmetic products are bought, by demographics, September 2012
-
- Figure 319: Italy: Types of retailer where cosmetic products are bought, by demographics, September 2012
-
- Figure 320: Spain: Types of retailer where cosmetic products are bought, by demographics, September 2012
-
Appendix – The Consumer – Attitudes to Purchasing Cosmetics – Europe
-
-
- Figure 321: Europe: Attitudes to purchasing cosmetics, by country, September 2012
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- Figure 322: Europe: Attitudes to purchasing cosmetics, most popular statements, by demographics, September 2012
-
- Figure 323: Europe: Attitudes to purchasing cosmetics, less popular statements, by demographics, September 2012
-
- Figure 324: France: Attitudes to purchasing cosmetics, by demographics, September 2012
-
- Figure 325: Germany: Attitudes to purchasing cosmetics, by demographics, September 2012
-
- Figure 326: Italy: Attitudes to purchasing cosmetics, by demographics, September 2012
-
- Figure 327: Italy: Attitudes to purchasing cosmetics, by demographics, September 2012 (continued)
-
- Figure 328: Spain: Attitudes to purchasing cosmetics, by demographics, September 2012
-
- Figure 329: Spain: Attitudes to purchasing cosmetics, by demographics, September 2012 (continued)
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Appendix – Broader Market Environment
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- Population
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- Figure 330: Europe: Population, by age group, 2005
- Figure 331: Europe: Population, by age group, 2010
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- Figure 332: Europe: Population, by age group, 2015
- Figure 333: Europe: Population, by age group, 2020
- GDP
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- Figure 334: Europe: GDP (current prices), 2011
- Figure 335: Europe: GDP growth rates (current prices), 2001-11
- Figure 336: Europe: GDP growth rates (constant prices), 2001-11
-
- Figure 337: Europe: Year-on-year GDP growth rates (constant prices), Q1 2012-Q3 2012
- Consumer spending
-
- Figure 338: Europe: Households’ consumer spending (current prices), 2011
- Figure 339: Europe: Households’ consumer spending growth rates (current prices), 2001-11
- Consumer prices
-
- Figure 340: Europe: Harmonised index of consumer prices, 2002-12
- Unemployment
-
- Figure 341: Europe: Average rate of unemployment, 2001-11
- Figure 342: Europe: Average rate of unemployment, Q1 2012-Q3 2012
- Interest rates
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- Figure 343: Europe: Interest rates, 2005-Q4 2012
- Consumer confidence
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- Figure 344: Europe: Consumer confidence, Jan-Dec 2012
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