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Managing Skin Conditions - UK - July 2017

OVERVIEW
What you need to know
Products covered in this Report
Excluded
EXECUTIVE SUMMARY
The market
NHS problems could trigger lifestyle changes
Companies and brands
The purity of nature
Seen but not heard
The consumer
Sensitive youth
Figure 1: Skin conditions suffered in the past 12 months, by youngest age groups, May 2017
Advice versus information
Figure 2: Professional consultation for skin conditions in the last 12 months, May 2017
Trust issues
Figure 3: Products used to treat skin conditions in the last 12 months, May 2017
Figure 4: Types of non-prescription products used to treat skin conditions in the last 12 months, May 2017
Accepting change
Figure 5: Treatments used to improve skin conditions in the last 12 months, May 2017
Ingredient inconsistency
Figure 6: Price of non-prescription products that have been purchased in the last 12 months, May 2017
Figure 7: Retail channels where non-prescription products have been purchased in the last 12 months, May 2017
Tailored to you
Figure 8: Attitudes towards managing skin conditions, May 2017
What we think
ISSUES AND INSIGHTS
The pros and cons of self-diagnosis
The facts
The implications
A call for more natural solutions
The facts
The implications
The role of in-store specialists
The facts
The implications
THE MARKET – WHAT YOU NEED TO KNOW
NHS concerns
Dietary decisions
MARKET DRIVERS
NHS concerns
Figure 9: Level of consumer concern towards the future, February 2017
Therapy begins at home
Figure 10: Neutrogena Visibly Clear Light Therapy Acne Mask, May 2017
Dietary decisions
Figure 11: Lifestyle statements, July 2015
Safety first
Figure 12: Attitudes towards hand/body/footcare products, January 2017
COMPANIES AND BRANDS – WHAT YOU NEED TO KNOW
The purity of nature
Seen but not heard
LAUNCH ACTIVITY AND INNOVATION
Facial skincare purifies
Figure 13: Mass-market facial skincare launches with skin conditions claims, 2016
Figure 14: Garnier PureActive Intensive products, March 2017
Bodycare ignores skin appearance
Figure 15: Ameliorate fragrance-free Transforming Body Lotion, May 2017
Figure 16: Body scrub launches with skin conditions claims, 2016
Bath products provide relief
Figure 17: Prestige bath salt launches with skin conditions claims, 2017
Hair products watch their language
Figure 18: Hair product launches with skin conditions claims, 2016-17
ADVERTISING AND MARKETING ACTIVITY
Adults have acne too
Figure 19: Proactiv and Freederm campaigns, 2017
Raising awareness of other conditions
Figure 20: HelloSkin, July 2016
Figure 21: Katie Piper’s Face to Face – vitiligo makeover, April 2017
THE CONSUMER – WHAT YOU NEED TO KNOW
Sensitive youth
Advice versus information
Trust issues
Accepting change
Ingredient inconsistency
Tailored to you
SKIN CONDITIONS
Spots and eczema are the most experienced conditions
Figure 22: Skin conditions suffered in the past 12 months, by youngest age groups, May 2017
Young adults report more skin conditions
Figure 23: Repertoire of skin conditions suffered in the last 12 months, by age, May 2017
CONSULTING PROFESSIONALS ABOUT SKIN CONDITIONS
Younger adults may self-diagnose
Figure 24: Professional consultation for skin conditions in the last 12 months, by age, May 2017
Figure 25: Dermalogica FaceMapping, December 2016
Few get specialised information
Figure 26: Professional consultation for skin conditions in the last 12 months, by skin condition, May 2017
PRODUCTS FOR MANAGING SKIN CONDITIONS
Non-prescription proves most popular
Figure 27: Products used to treat skin conditions in the last 12 months, May 2017
Inflammation drives prescription
Figure 28: Products used to treat skin conditions in the last 12 months, by skin condition, May 2017
Going it alone
Figure 29: Treatments used to improve skin conditions in the last 12 months, May 2017
Soap, bath and shower products are second line of defence
Figure 30: Types of non-prescription products used to treat skin conditions in the last 12 months, May 2017
Figure 31: Types of non-prescription products used to treat skin conditions in the last 12 months, by skin condition, May 2017
OTHER FORMS OF TREATMENT
Comfort foods
Figure 32: Treatments used to improve skin conditions in the last 12 months, May 2017
Figure 33: Neal’s Yard Remedies, Eat Beautiful book, March 2017
Avoidance becomes the norm
Figure 34: Treatments used to improve skin conditions in the last 12 months, by skin condition, May 2017
PURCHASE BEHAVIOURS
Mainstream channels most visited
Figure 35: Retail channels where non-prescription products have been purchased in the last 12 months, May 2017
Figure 36: Retail channels where non-prescription products have been purchased in the last 12 months, by skin condition, May 2017
Spot and acne treatments can be expensive
Figure 37: Price of non-prescription products that have been purchased in the last 12 months, May 2017
Figure 38: Price of non-prescription products that have been purchased in the last 12 months, by skin condition, May 2017
Medicated products cause confusion
ATTITUDES TOWARDS MANAGING SKIN CONDITIONS
The influence of clean living
Figure 39: Attitudes towards managing skin conditions, May 2017
The skin store
Figure 40: Skin analysis service, Lloyds Pharmacy, June 2017
Further features
APPENDIX – DATA SOURCES, ABBREVIATIONS AND SUPPORTING INFORMATION
Abbreviations
Consumer research methodology

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