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Business Traveller - UK - July 2016

OVERVIEW
What you need to know
Covered in this Report
EXECUTIVE SUMMARY
Uncertainty likely to interrupt business travel revival
Figure 1: Forecast volume of total business trips by UK residents (overseas and domestic overnight), 2011-21
Figure 2: Forecast value* of total business trips by UK residents (overseas and domestic overnight), 2011-21
UAE enters top 10 business travel destinations abroad
Figure 3: Volume of overseas business trips taken by UK residents, by top 10 countries visited, 2015
Non-EU business travel could accelerate post-Brexit
Long-term infrastructure should boost travel beyond London
TMCs retain important role
Direct booking trend
P2P moving from leisure to business
3-percentage point rise in percentage of business travellers since 2014
Figure 4: Business trips taken in the past 12 months, May 2014 versus May 2016
Direct journeys and free Wi-Fi are most important transport features
Figure 5: Important features/services when travelling on business, May 2016
Business and leisure
Figure 6: Agreement with statements on business travel attitudes, May 2016
What we think
ISSUES AND INSIGHTS
‘Bleisure’ breaks can be offered by employers/travel brands as rewards for high performance
The facts
The implications
Brands can develop positive interventions to address growing wellness concerns
The facts
The implications
Positioning business travel as a conduit for career networking
The facts
The implications
THE MARKET – WHAT YOU NEED TO KNOW
Referendum likely to interrupt business travel revival
Falling Pound could be double-edged for business travel
UAE enters top 10 business travel destinations abroad
Non-EU business travel could accelerate post-Brexit
Eurostar capacity boost
Long-term infrastructure should boost travel beyond London
Wi-Fi on track and in sky
MARKET SIZE AND FORECAST
Business travel recovery in 2015
Figure 7: Total volume and value of business trips taken by UK residents (overseas and domestic overnight), 2011-21
Overseas revival gathers pace Jan-April 2016…
Figure 8: Volume of business trips taken by UK residents, overseas versus domestic, 2011-21
Figure 9: Value of business trips taken by UK residents, overseas versus domestic, 2011-21
…but Referendum likely to disrupt growth trend
Forecast
Figure 10: Forecast volume of total business trips by UK residents (overseas and domestic overnight), 2011-21
Figure 11: Forecast value* of total business trips by UK residents (overseas and domestic overnight), 2011-21
Figure 12: Forecast volume of overseas business trips by UK residents, 2011-21
Figure 13: Forecast value* of overseas business trips by UK residents, 2011-21
Figure 14: Forecast volume of domestic overnight business trips by UK residents, 2011-21
Figure 15: Forecast value* of domestic overnight business trips by UK residents, 2011-21
SEGMENT PERFORMANCE
Fare reductions and budget airlines stimulate rise in air travel
Figure 16: Volume of overseas business trips taken by UK residents, by transport method, 2011-15
Airline competition to boost transatlantic travel
Growing risks of business travel
Figure 17: Volume of overseas business trips taken by UK residents, by region visited, 2011-15
France/Germany remain top business travel destinations
Figure 18: Volume of overseas business trips taken by UK residents, by top 10 countries visited, 2014 and 2015
Long-term need to regenerate northern economy could boost business travel outside London
Figure 19: Volume of domestic overnight business trips taken by UK residents, by region visited, 2011-15
Figure 20: Top 10 most visited cities in England for overnight business trips, three-year annual average, 2013-15
MARKET BACKGROUND
UK economy enters period of uncertainty…
…but falling Pound could be double-edged for business travel…
Figure 21: UK Pound versus euro and US Dollar, annual average currency rates, 2010-15, and spot rates as of 27 June 2016
…and oil price is still helping to reduce travel costs
Figure 22: European Brent Crude Oil monthly average spot price (US$ per barrel), January 2014-May 2016
Post-Brexit trading patterns could impact on business travel
Figure 23: UK top 10 trading partners in goods and services, value of exports and imports at current prices, 2014
Transport infrastructure developments await political go-ahead
Eurostar expands capacity and goes online
Wi-Fi in the sky
KEY PLAYERS – WHAT YOU NEED TO KNOW
TMCs retain an important role
Trend towards direct booking
TMCs get personal
Lounge Lizards
P2P moving from leisure to business
BOOKING TRENDS
Growing challenge to TMCs
Open booking trend to continue
Big three TMCs still dominate
TMCs responding to consumerisation of business travel
LAUNCH ACTIVITY AND INNOVATION
Lounge lizards
Business travel embraces sharing economy
With Uber…
…and Airbnb
Scope for other P2P business services
When in Roam
Female-friendly business travel
Business travel and social responsibility
THE CONSUMER – WHAT YOU NEED TO KNOW
3-point rise in percentage of business travellers since 2014
Direct journeys and free Wi-Fi are most important transport features
Road warriors head for the lounge
Journey planning including onward connections are most popular app tools
Career-building opportunity
Mixing business and pleasure
Staying healthy on business
PARTICIPATION IN BUSINESS TRAVEL
3-point rise in business traveller population
Figure 24: Business trips taken in the past 12 months, May 2014 versus May 2016
Figure 25: Business trips taken in the past 12 months, May 2016
Profile of the business traveller
Figure 26: Demographic profile of business travellers, May 2016
Overseas travellers are more frequent
Figure 27: Number of business trips taken in the past 12 months, May 2016
Profile of frequent and occasional travellers
Figure 28: Demographic profile of ‘occasional’ versus ‘frequent’ business travellers, May 2016
THE BUSINESS TRAVEL JOURNEY
Younger travellers use rail/older travellers use car
Figure 29: Transport used for business trips in the past 12 months, May 2014 versus May 2016
Figure 30: Transport used for business trips in the UK in the past 12 months, May 2016
Figure 31: Transport used for business trips abroad in the past 12 months, May 2016
Work and play in transit
Figure 32: How people spend the journey when travelling on business, May 2016
Top features of journey for business travellers
Figure 33: Important features/services when travelling on business, May 2016
Figure 34: Important features/services when travelling on business (any ranking), by gender, May 2016
Rewarding loyal business travellers
Figure 35: Important features/services when travelling on business (any ranking), occasional versus frequent travellers, May 2016
TOOLS FOR THE BUSINESS TRAVELLER
Journey planning including onward connections are most popular app tools
Leisure & social tools for younger business travel generation
Figure 36: Preferred features in a business travel app, May 2016
Figure 37: Preferred features in a business travel app, UK versus overseas travellers, May 2016
ATTITUDES TOWARDS BUSINESS TRAVEL
Mixing business and pleasure
Family-friendly business travel
Figure 38: Agreement with statements on business travel attitudes, May 2016
Health costs of business travel
Only connect
Business travel as lifestyle choice
P2P potential
APPENDIX
Definitions
Abbreviations

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