Consumers and Taxes - US - July 2016
Overview
 
What you need to know 
Most people need to pay taxes. However, while many taxpayers don’t mind paying taxes if they believe the money is used constructively, most would also like to pay the least amount possible. Offering to work with consumers to manage their income tax efficiently would give financial institutions and tax professionals an opening to talk about a variety of financial services, thereby helping to build and strengthen relationships that could carry over into additional financial products and services.

Definition 
This Report covers consumer and taxpayer attitudes toward taxes: how they prepare them, how they feel about them, what steps they take to minimize them, and how they use refunds. Except for separating out whether they owe state or federal taxes or receive a state or federal tax refund or both, there is no differentiation between attitudes and behaviors surrounding state and federal taxes.