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Business Traveller - UK - July 2015

OVERVIEW
What you need to know
Scope of the report
EXECUTIVE SUMMARY
The business travel market
Figure 1: Total business travel market by volume, 2010-20
Figure 2: Total business travel market, by value, 2010-20
The Millennial business traveller
Figure 3: Age of the business traveller, May 2015
Business trips taken; frequency on the rise
Figure 4: Business trips taken, April 2013 to May 2015
Modes of transport
Figure 5: Modes of business transport, April 2013 to May 2015
More business travellers are booking trips themselves
Figure 6: How business trips are booked, May 2015
Issues on business trips
Figure 7: Frequent issues on business trips, May 2015
Most useful technologies on business trips
Figure 8: Most useful technologies on business trips, May 2015
Business travellers are leisure seekers
Figure 9: Attitudes towards business travel, May 2015
ISSUES AND INSIGHTS
Business travellers seek leisure activities and fitness solutions while on the road
The issues
The insights
The business traveller wants to be even more connected
The issues
The insights
THE MARKET – WHAT YOU NEED TO KNOW
Market performance; slight increase expected after a poor 2014
Rail fares to fall?
Hong Kong trips on the rise but trips to mainland China fall
London City Airport due for an upgrade
Airbnb saves money
France remains the top UK travel destination
MARKET SIZE AND FORECAST
Figure 10: Volume and value of business trips taken by UK residents, 2009-15
Figure 11: Volume of business trips taken by UK residents, overseas versus domestic, 2009-14
Figure 12: Value of business trips taken by UK residents, overseas versus domestic, 2009-15
Figure 13: Total business travel market by volume, 2010-20
Figure 14: Total business travel market, by value, 2010-20
SEGMENT PERFORMANCE
Figure 15: Volume of overseas business trip taken by UK residents, by transport method, 2010-14
Figure 16: Top 10 overseas business travel destinations, by volume of trips taken, 2013 and 2014
Figure 17: Best- and worst-performing overseas business travel destinations, by volume change, 2013 and 2014
Figure 18: Volume of domestic business in England trips taken by UK residents, by region visited, 2008-14
MARKET DRIVERS
The UK’s political landscape changes
Lufthansa’s fee on GDS bookers
The strong Pound: Good for consumers, bad for business travel?
Figure 19: Pound versus the euro, July 2012 to July 2015
China’s slowing growth
GDP slows but a pick-up is expected
Domestic rail travel fares rise
Jet fuel price drops
Figure 20: Europe Brent spot price free on board (dollars per barrel), June 2010 to June 2015
Upgrade on the cards for London City Airport
COMPANY PROFILES
Carlson Wagonlit Travel
Company overview
Recent updates
Hogg Robinson Group
Company overview
Recent updates
American Express Global Business Travel
Company overview
Recent developments
BCD Travel
Company overview
Recent developments
Capita Travel and Events
Company overview
Recent developments
Who’s innovating
Day rooms for business travellers
The sharing economy in business travel
Streamlining the booking process for small businesses
Personal luggage service could prove popular
THE CONSUMER – WHAT YOU NEED TO KNOW
More employees travelling but trip frequency drops
Business travel profiles; well-off millennials dominate
Modes of business transport
Under-45s taking more control of their trips
Lack of charging points frustrates travellers
Wi-Fi and wireless charging most wanted technology
Smartphone payments not so appealing
The business traveller seeks leisure time
Employees are open to paid travel apps
Business travellers divided on budget travel
PROFILE OF THE BUSINESS TRAVELLER
Figure 21: Employment status of the business traveller, May 2015
Gender gap narrowing but business travel still dominated by men
Figure 22: Gender of business travellers, May 2015
The Millennial business traveller
Figure 23: Age of the business traveller, May 2015
Opportunities for data collection
The Transumer
Regional profile of the business traveller
Figure 24: Profile of the business traveller, by region, May 2015
Business traveller household income
Figure 25: Gross annual household income of the business traveller, May 2015
BUSINESS TRIPS TAKEN
Figure 26: Business trips taken, April 2013 to May 2015
Figure 27: Repertoire of business trips taken in the past year, May 2015
Number of employees going on overseas trips grows
Figure 28: Types of business trips taken, April 2013 to May 2015
MODES OF BUSINESS TRANSPORT
Domestic and outbound transport
Figure 29: Modes of business transport, April 2013 to May 2015
Domestic business travel; fall in business class services
Figure 30: Domestic business travel, April 2013 to May 2015
Eurostar numbers down but should improve
Figure 31: Overseas business travel, April 2013 to May 2015
BOOKING PROCESS AND BUDGET RESTRICTIONS
Figure 32: How business trips are booked, May 2015
Budget restrictions
Figure 33: Budget restrictions, May 2015
ISSUES ON BUSINESS TRIPS
Figure 34: Frequent issues on business trips, May 2015
Lack of fitness activity a bugbear for business travellers
Over a third find the language barrier a problem
Figure 35: Google Translate incorporation of World Lens in January 2015 allows business travellers to quickly translate text
Mapping software
MOST USEFUL TECHNOLOGIES ON BUSINESS TRIPS
Figure 36: Most useful technologies on business trips, May 2015
A more connected business traveller
The connected business traveller and beacon technology
Consumers will need time to adapt to contactless smartphone payments
BUSINESS TRAVEL ATTITUDES
Figure 37: Attitudes towards business travel, May 2015
Business travellers want extended stays
Client entertainment prominent
Figure 38: Other attitudes towards business travel, May 2015
The importance of travel apps
Growth opportunities for co-working spaces
Can budget airless provide the desired levels of service?
Does the cost of budget airlines outweigh service reduction?
Peer-to-peer accommodation
Figure 39: Further attitudes towards business travel, May 2015
Fitness for the business traveller
APPENDIX
Abbreviations
Definitions
Market forecast methodology

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