Author: Mintel Group Ltd.
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Online Retailing: Inc Impact of COVID-19 - France - August 2020
Overview
 
What you need to know
Growth in the French online sector had been slowing in recent years, up by around 12% in 2019 we estimate to reach €46.5 billon. This was equivalent to 8% of the whole retail sector, a figure that we expect to increase as the COVID-19 epidemic boosts growth in online shopping. The e-commerce market in France is quite unique, with the grocery sector dominated by the Drive click and collect model, which has recently been developed to include a new concept, the ‘pedestrian drive, a click-and-collect model for town centres. We’ve started to see an acceleration of home delivery in grocery and Monoprix launched its Ocado-assisted service during the lockdown. Leading grocer Carrefour has put e-commerce at the heart of its transformation plan, and domestic pureplayer Cdiscount continues to apply a brake on Amazon’s rise. Amazon is the market leader, but less dominant than in other countries and it has faced various challenges from government and consumers.

Key issues covered in this Report
●	The impact of COVID-19 on consumer behaviour and the online retail market
●	How the market will fare in the post-COVID-19 slowdown
●	What people buy online
●	The performance of the major online retailers in 2019
●	Online shopping behaviours and what consumers look for in online retailers.

Areas covered in this Report
This report is designed to give an overview of the French online retail market. This includes a look at the market including forecasts for future developments, in-depth consumer analysis using our own data and a section on the key players in the market including our company profiles.

For our consumer research this year we asked questions on the following topics:

●	Which products consumers have bought online in the last 12 months
●	Frequency of shopping online
●	The retailers used for online shopping in the last 12 months.
●	Attitudes to different features of shopping online.

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© Mintel Group Ltd.