Security and ID Theft - US - December 2006

SCOPE AND THEMES
What you need to know
Abbreviations and terms
Abbreviations
EXECUTIVE SUMMARY
 INDUSTRY SNAPSHOT
 THE INDUSTRY AND THE FUTURE
 IDENTITY THEFT AND FRAUD—FACT AND FICTION
 IMPACT ON THE INDUSTRY
 WHO ARE THE VICTIMS?
MARKET DRIVERS AND FUTURE TRENDS
 CONSUMER AWARENESS
Identity theft victims
Figure 1: Number of victims of identity fraud and dollar amount per incident, 2003-06
Figure 2: How personal information was obtained in identity thefts, 2006
Business executives respond
Figure 3: Concerns of U.S. information technology executives about security related crimes, 2006
Figure 4: Responses to the question “Who is most responsible for protecting you from cybercrime?,” 2006
Figure 5: Ways companies are safeguarding against cybercrime, 2006
Banking fraud
Credit card fraud
International security issues
 USING ID THEFT TO FUND CRIMINAL ACTIVITIES
 REAL THREAT VS. MEDIA HYPE
 CERTAIN FORMS OF FRAUD ON THE RISE
Phishing
Figure 6: Phishing reports received, July 2005 to July 2006
Figure 7: Brands subjected to phishing attacks, by month, July 2005 to July 2006
Pretexting
 ACQUISITIONS BY LARGE TECH COMPANIES
 GOVERNMENT REGULATION
The Gramm-Leach-Bliley Act
Fair Credit Reporting Act
The Fair and Accurate Credit Transaction Act of 2003
Federal Reserve warnings
State regulations
SECURITY AND ID THEFT STATISTICS
COMPETITIVE LANDSCAPE
 COMPANIES AND BRANDS
Symantec
McAfee
Trend Micro
IBM
RSA Security (acquired by EMC, June 2006)
Check Point Software Technologies
VeriSign
Entrust
CA, Inc.
ADVERTISING AND PROMOTION
Figure 8: Top banks and thrifts in U.S. ad spending, 2005
Figure 9: Top credit card advertising spenders, 2004 and 2005
 TELEVISION ADVERTISING
Figure 10: Allstate identity theft protection, 2006
Figure 11: Citibank identity theft solutions, 2005
Figure 12: Citibank identity theft solutions, 2005
Figure 13: Bank of American checking account/debit security protection, 2005
 EDUCATION OR HYPE?
THE CONSUMER
 INTRODUCTION
 SUMMARY OF CONSUMER SURVEY FINDINGS
Highlights—concern about Internet purchases
Highlights—most likely methods for identity theft
Highlights—what respondents are doing about it
Highlights—would respondents buy insurance?
Highlights—is enough being done?
Highlights—identity theft victims
 CONCERNS ABOUT INTERNET SAFETY
Figure 14: Level of concern about the security of Internet purchases, by gender, August 2006
Figure 15: Level of concern about Internet purchases, by age, August 2006
Figure 16: Level of concern about Internet purchases, by income, August 2006
Figure 17: Level of concern about Internet purchases, by education, August 2006
Figure 18: Level of concern about Internet purchases, by race/ethnicity, August 2006
 HOW CONSUMERS THINK THEY ARE MOST LIKELY TO HAVE INFORMATION STOLEN
Figure 19: Perception of most likely ways to have personal information stolen, by gender, August 2006
Figure 20: Perception of most likely ways to have personal information stolen, by age, August 2006
Figure 21: Perception of most likely ways to have personal information stolen, by income, August 2006
Figure 22: Perception of most likely ways to have personal information stolen, by race/ethnicity, August 2006
 CREDIT REPORTS
Figure 23: Frequency respondents check credit report, by gender, August 2006
Figure 24: Frequency respondents check credit report, by age, August 2006
Figure 25: Frequency respondents check credit report, by education, August 2006
Figure 26: Frequency respondents check credit report, by race/ethnicity, August 2006
 TO SHRED OR NOT TO SHRED
Figure 27: Percentage of respondents who shred paper documents, by gender and age, August 2006
Figure 28: Percentage of respondents who shred paper documents, by income and ethnicity, August 2006
 FREQUENCY OF ANTIVIRUS SOFTWARE PURCHASE
Figure 29: Frequency of antivirus software purchase, by gender and age, August 2006
Figure 30: Frequency of antivirus software purchase, by income and ethnicity, August 2006
 ID THEFT INSURANCE
Figure 31: Respondents who have purchased security/ID theft insurance or would do so, by gender and age, August 2006
Figure 32: Respondents who have purchased security/ID theft insurance or would do so, by income and race/ethnicity, August 2006
 PERCEPTIONS AS TO THE LIKELIHOOD OF ID THEFT
Figure 33: Perceptions of likelihood of fraud and/or ID theft, by gender and age, August 2006
Figure 34: Perceptions of likelihood of fraud and/or ID theft, by income and race/ethnicity, August 2006
 IS ID THEFT INCREASING OR DECREASING?
Figure 35: Perceptions of increase or decrease in fraud/ID theft, by gender and age, August 2006
Figure 36: Perceptions of increase or decrease in fraud/ID theft, by income and race/ethnicity, August 2006
 ID THEFT AND FINANCIAL SERVICES
Figure 37: Perceptions as to whether financial services companies are doing enough to ensure the safety of personal information, by gender and age, August 2006
Figure 38: Perceptions as to whether financial services companies are doing enough to ensure the safety of personal information, by income and race/ethnicity, August 2006
Figure 39: Likelihood of switching to a different institution for better security, by gender and age, August 2006
Figure 40: Likelihood of switching to a different institution for better security, by income and ethnicity,
 RESPONDENTS WHO HAVE ACTUALLY BEEN THE VICTIMS OF FRAUD/ID THEFT
Figure 41: Percentage of respondents who have been the victim of fraud/ID theft, by gender and age,
Figure 42: Percentage of respondents who have been the victim of fraud/ID theft, by income and ethnicity, August 2006
Figure 43: Means by which personal information was obtained, by gender, age and income, August 2006
APPENDIX: TRADE ASSOCIATIONS
APPENDIX: ADVERTISING AND PROMOTION
Figure 44: American Express Clear Card direct mail advertisement, September 2006
Figure 45: American Express Blue Sky Card direct mail advertisement, September 2006
Figure 46: Citi Platinum Select MasterCard direct mail advertisement, September 2006
Figure 47: Citibank Identity Monitor direct mail advertisement, September 2006
Figure 48: Identity Theft Protection Program from Discover Card, direct mail advertisement, September 2006
Figure 49: Chase Bank Fraud Detector direct mail advertisement, June 2006
Figure 50: Wells Fargo Select Identity Theft Protection program direct mail advertisement, September 2006
Figure 51: Nationwide Identity Theft services direct mail advertisement, September 2006