Gopuff launches first 24/7 delivery service 

Source: Mintel 12-03-2024

Gopuff has extended its services to include 24/7 deliveries as the popularity of late-night orders on the app rises. The services will be rolled out in Liverpool and Newcastle, and will start this week as late-night orders on the app see a 35% increase. Previously Gopuff services ended at 2am.

“An interesting move from GoPuff, one that highlights the splintering currently occurring within the quick commerce element of the online grocery market. As Whoosh, Zoom, and other services have expanded in the market, they have taken large chunks of fuller-basket grocery demand. This has left smaller top-up and distress-style shops in the domain of services like GoPuff, mirroring the trend within the convenience sector where baskets and missions differ significantly, for example, between Express and Best One.

Late-night demand has been critical to the success of the likes of Deliveroo and UberEats, and by addressing a discovered need, GoPuff can further carve out a niche in an increasingly competitive but well-engaged element of the online grocery sector, with 25% of online grocery shoppers typically using rapid delivery services.”