UK Online Retailing: Delivery, Collection and Returns Market Report 2020
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Providing the most comprehensive and up-to-date information and analysis of the Online Retailing: Delivery, Collection and Returns – UK market including the behaviours, preferences and habits of the consumer.
What are the key challenges facing the industry? Who is the consumer and what do they want? Where are the opportunities, where are the risks and what lies ahead?
One of the biggest threats to the market in 2020 has been the potential for logistics networks to be overrun by the additional demand caused by COVID-19. Significant investment has had to be made to ensure the demand for home delivery can be met, as well as that the safety of staff and customers is protected. This investment should mean disruption is minimised during the second lockdown in England, but the pressure on networks will be acute as retailers have to pivot to fulfil more demand online during the busiest time of year for the retail sector.
Written by Nick Carroll, a leading analyst in the Retail sector, his extensive knowledge delivers in-depth commentary and analysis to highlight current trends and add expert context to the numbers.
Online retail has seen rapid growth in light of COVID-19 and this has placed a strain on logistics networks across the sector. The sector has reacted rapidly to meet demand and from consumers there is a new-found respect for the work done by delivery personnel. However, with online set to see a longer-term boost from the pandemic, the work to scale and find sustainable solutions to meet this demand is just beginning.
Nick Carroll
Associate Director of Retail Research
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Please Note: This is a sample report. All of the figures, graphs, and tables have been redacted. Our reports are available to download in PDF and PPT formats.