UK B2B

Mintel is an independent market analysis company that prides itself on supplying objective information on a whole range of markets and marketing issues.

There are four main sources of research that are used in the compilation of Mintel’s business-to-business (B2B) reports:

  • Desk Research
  • Trade Research
  • Statistical forecasting
  • Mintel's exclusive archive of over 40 years analysis and expertise
  • Consumer research (selected reports only)

Mintel reports are written and managed by analysts with experience in the relevant markets.

Trade research

Informal

Trade research is undertaken for all reports. This involves contacting relevant players in the trade, not only to gain information concerning their own operations, but also to obtain explanations and views of the strategic issues pertinent to the market being researched. Such is Mintel’s concern with accuracy that draft copies of reports are sent to industry representatives, to get their feedback and avoid any misrepresentation of the market. These comments are incorporated into reports prior to final publication.

Formal

Internally, Mintel’s analysts undertake extensive trade interviews with selected key experts in the field for the majority of reports. The purpose of these interviews is to assess key issues in the market place in order to ensure that any research undertaken takes these into account.

In addition, using experienced external researchers, trade research is undertaken for some reports. This takes the form of full trade interview questionnaires and direct quotes are included in the report and analysed by experts in the field. This gives a valuable insight into a range of trade views on topical issues.

Desk research

Mintel has an internal team of desk researchers who monitor: government statistics, consumer and trade association statistics, manufacturer sponsored reports, annual company reports and accounts, directories, press articles from around the world and online databases. The latter are extracted from hundreds of publications and websites, both British and overseas. All information is cross-referenced for immediate access.

Data from other published sources are the latest available at the time of writing the report.

In addition to in-house sources, researchers also occasionally use outside libraries such as the British Library or the Department of Trade and Industry.

Consumer research

Exclusive and original quantitative consumer research is commissioned for almost all Mintel reports. In addition, qualitative research is also undertaken for a large proportion of reports in the form of online discussion groups. Mintel invests a considerable sum each year in consumer research, and the purchaser of a Mintel report benefits, as the price of an individual report is less than the cost of the original research alone. The research brings an up-to-date and unique insight into topical issues of importance.

Consumer research is conducted among a nationally representative sample of either adults or internet users and is generally carried out by Lightspeed (online), Ipsos Mori (face to face), while other suppliers are used on an ad hoc basis as required. The results are only available in Mintel reports.

Sampling and weighting

 

Face to Face Surveys

 

Ipsos Mori

Ipsos MORI Capibus uses a two-stage random location sample design which generates a very high quality sample representative of the Great Britain adult population. Interviews are conducted via c170-180 sampling points, randomly selected every week, and CACI ACORN is employed to set interlocking quota controls specific to each interviewer location. This ensures consistent accurate representation of the locations interviewed every week. By using this proven sample design, all sub-sectors of the population are represented – at a national and regional level.

All information collected on Capibus is then weighted to reflect the known profile of the adult population in Great Britain. Capibus uses a rim weighting system which weights to mid-2010 census and NRS defined profiles for age, social grade, region, ethnicity and working status - within gender. Additional profiles used include tenure and car in household, for example.

Because the sampling process is repeated every week, the Capibus sample is matched wave on wave, making it ideal for taking successive measurements on the same issue.

Calculation of socio-economic grade in Ipsos MORI Capibus surveys

Socio-economic grade is classified according to the occupation of the chief income earner in the household. A number of questions are asked by the interviewer in order to assign social grade accurately. The interviewer probes the respondent for information about the occupation of the chief income earner, the type of organisation he or she works for, job actually done, job title/rank/grade, and whether the chief income earner is self-employed. Additionally, questions are asked about the number of people working at the place of employment and whether the chief income earner is responsible for anyone, together with confirmation of qualifications. Once the interviewer is satisfied that sufficient information has been gathered in order to determine social grade, their estimate is recorded and this is later double checked for accuracy by experts in social grading coding at Ipsos MORI when it can be amended if necessary.

 

Online Surveys

 

Lightspeed 

Founded in 1999, Lightspeed’s double opt-in online consumer panel has reach to approximately 450,000 consumers in the UK.  Lightspeed delivers uniquely identified online respondents via extensive use of fraud detection and location-verification technology at multiple points in the research cycle, from initial registration through survey fielding and incentive redemption. Lightspeed panellists are profiled on a wide variety of attri­butes to deliver the specific hard-to-reach demographics.

To ensure our surveys are nationally representative of internet users, Mintel sets quotas for each age group, split by gender. Specific quotas for a sample of 2,000 adults aged 16+ are shown below:

Note:- Lightspeed GMI was re-branded as Lightspeed in September 2016

 

%

N

Age groups by gender

 

 

 

 

 

16-19 Men

3.0

61

16-19 Women

2.9

58

 

 

 

20-24 Men

4.3

86

20-24 Women

4.1

81

: : :
: : :

 

Mintel also sets quotas on region and socio-economic group. Specific quotas for a sample of 2,000 adults aged 16+ are shown below:

 

%

N

Region

   

 

 

 

North East

4.2

83

North West

11.3

225

Yorkshire & Humberside

8.5

170

East Midlands

7.5

150

West Midlands

9.1

181

: : :
: : :

 

 

%

N

Socio-economic grade

   

 

 

 

AB

26

520

C1

29

580

C2

21

420

DE

24

480

 

 

 

: : :

 

 

 Socio-economic grade definitions 

 

 

A

Higher managerial, administrative or professional

B

Intermediate managerial, administrative or professional

C1

Supervisory or clerical, and junior managerial, administrative or professional

C2

Skilled manual workers

D

Semi and unskilled manual workers

E

Unemployed

 

Calculation of socio-economic grade in Lightspeed surveys

To calculate panellist’s socio-economic grade Lightspeed ask a set of screening questions at registration to their panel. These questions include employment status and profession (both panellists own and the household’s chief income earner). Once the panellist has completed these initial questions they are invited to take an additional set of follow-up questions that allow Lightspeed to further fine tune their socio-economic grade. Panellists are required to retake the socio-economic screening questions once a year to ensure that any changes in circumstance are accounted for.

Lifestage

In addition to an extensive list of respondent demographics, selected lifestage groups are included in Mintel’s demographic breaks. Definitions of these groups can be found below;

Lifestyle definitions

 

 

 

Under 35’s living with parents/family members 

Those who are under 35 and live in the home of their parents/family members

Single-person household 

Those who live on their own

Single-parent family 

Single adult who has a child/children of any age living with them all/most of the time

Dual-parent family 

Those who have children of any age living with them all/most of the time and live with a spouse or partner 

Couples without children of any age

Those who live with a partner and do not have children (of any age)

Empty nesters

Those aged 45+ who have children aged over 18 who do not live with them (they also do not have any children aged 18 and under living with them all/most of the time)



Qualitative Research

 

FocusVision Revelation

FocusVision provides Mintel with qualitative bulletin board software ‘Revelation’. This allows the creation of Internet-based, ‘virtual’ venues where participants recruited from Mintel’s online surveys gather and engage in interactive, text-based discussions led by Mintel moderators. 

Further Analysis

Mintel employs numerous quantitative data analysis techniques to enhance the value of our consumer research. The techniques used vary form one report to another.  Below describes some of the more commonly used techniques.

Repertoire Analysis

This is used to create consumer groups based on reported behaviour or attitudes. Consumer responses of the same value (or list of values) across a list of survey items are tallied into a single variable. The repertoire variable summarises the number of occurrences in which the value or values appear among a list of survey items.  For example, a repertoire of brand purchasing might produce groups of those that purchase 1-2 brands, 3-4 brands and 5 or more brands. Each subgroup should be large enough (ie N=75+) to analyse.

Cluster Analysis

This technique assigns a set of individual people in to groups called clusters on the basis of one or more question responses, so that respondents within the same cluster are in some sense closer or more similar to one another than to respondents that were grouped into a different cluster.

Correspondence Analysis

This is a statistical visualisation method for picturing the associations between rows (image, attitudes) and columns (brands, products, segments, etc.) of a two-way contingency table. It allows us to display brand images (and/or consumer attitudes towards brands) related to each brand covered in this survey in a joint space that is easy to understand. The significance of the relationship between a brand and its associated image is measured using the Chi-square test. If two brands have similar response patterns regarding their perceived images, they are assigned similar scores on underlying dimensions and will then be displayed close to each other in the perceptual map.

CHAID analysis

CHAID (Chi-squared Automatic Interaction Detection), a type of decision tree analysis, is used to highlight key target groups in a sample by identifying which sub-groups are more likely to show a particular characteristic. This analysis subdivides the sample into a series of subgroups that share similar characteristics towards a specific response variable and allows us to identify which combinations have the highest response rates for the target variable. It is commonly used to understand and visualise the relationship between a variable of interest such as “interest in trying a new product” and other characteristics of the sample, such as demographic composition.

Key Driver Analysis

Key driver analysis can be a useful tool in helping to prioritise focus between different factors which may impact key performance indicators (eg satisfaction, likelihood to switch providers, likelihood to recommend a brand, etc). Using correlations analysis or regression analysis we can get an understanding of which factors or attributes of a market have the strongest association or “link” with a positive performance on key performance indicators (KPIs). Hence, we are able to identify which factors or attributes are relatively more critical in a market category compared to others and ensures that often limited resources can be allocated to focusing on the main market drivers.

Statistical forecasting

Statistical modelling

Historical market size data feeding into each forecast are collated in Mintel’s own market size database and supplemented by macro- and socio-economic data sourced from organisations such as the Office for National Statistics, HM Treasury and the Bank of England. Forecasts are modelled in the unique Mintel database, based on trade insight and expectations, combined with historic performance, taking into account a combination of economic factors, end use market activity, the regulatory environment where applicable, industry expectations and technological developments.

Qualitative insight

Crucially the vast majority of reports also draw on the Mintel quantitative and qualitative understanding and analysis of the relevant end use markets. At Mintel we understand that historic data is limited in its capacity to act as the only force behind the future state of markets. Thus, rich qualitative insights from industry experts regarding future events that might impact upon various markets play an invaluable role in our post statistical modelling evaluation process.

As a result, the Mintel forecast complements a rigorous statistical process with in-depth market knowledge and expertise to allow for additional factors or market conditions outside of the capacity of the statistical forecast.

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