Online Retailing: Delivery, Collection and Returns: Inc Impact of COVID-19 - UK, October 2020
Online Retailing: Delivery, Collection and Returns: Inc Impact of COVID-19 - UK, October 2020

“Online retail has seen rapid growth in light of COVID-19 and this has placed a strain on logistics networks across the sector. The sector has reacted rapidly to meet demand and from consumers there is a new-found respect for the work done by delivery personnel. However, with online set to see a longer-term boost from the pandemic, the work to scale and find sustainable solutions to meet this demand is ...

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Overview

Overview

This report provides in-depth analysis and insight supported by a range of data. At the same time, introductory and top-level content is provided to give you an overview of the issues covered.

Executive Summary
Issues and Insights

Market

Market

Mintel provides a range of market information across categories including: forecasting and share information; internal and broader market environment information; and the issues that affect the market in question.

The Market – Key Takeaways
Market Drivers
Online and Collection Market Size

Consumer

Consumer

Mintel conducts exclusive and original consumer research for reports, bringing up-to-date and unique insight to topical issues. This research examines the impact of social, economic, cultural and psychological influences on consumers.

The Consumer – Key Takeaways
Online Retail Use and Products Purchased
How Purchases Are Received
Returns
Delivery Passes
Price-sensitivity in Same-day Orders
Perceptions of Leading Delivery Companies
The Impact of COVID-19 on Delivery, Collection and Returns

Brand/Company

Brand/Company

Our brand research provides data and informed analysis across a number of consumer metrics including usage, satisfaction, recommendation, momentum and trust. It also explores consumer attitudes towards brands and examines the reasons behind these.

Leading Players – Key Takeaways
Competitive Strategies – Leading Retailers
Competitive Strategies – Leading Delivery/Collection Operators
Launch Activity and Innovation

Data

Data

Reports provide appendices of data to support the research and insight produced. Our tables of data are easily manipulated and downloadable to support your research needs and covers factors from consumer attitudes to market forecasts.

Appendix – Data Sources, Abbreviations and Supporting Information