Consumers and General Insurance: Inc Impact of COVID-19 - UK - December 2020
Consumers and General Insurance: Inc Impact of COVID-19 - UK - December 2020

“Overall the general insurance market is well placed to weather the COVID-19 storm, although some sectors like travel and health insurance are particularly exposed to the ongoing disruption. However, consumers remain unconvinced about the industry’s response to the crisis and looking ahead are likely to scrutinise policy terms more closely and seek out providers who have demonstrated support for their customers. An increased regulatory emphasis on rewarding loyalty will ...

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Overview

Overview

This report provides in-depth analysis and insight supported by a range of data. At the same time, introductory and top-level content is provided to give you an overview of the issues covered.

Executive Summary
Issues and Insights

Market

Market

Mintel provides a range of market information across categories including: forecasting and share information; internal and broader market environment information; and the issues that affect the market in question.

The Market – Key Takeaways
Market Size
Market Drivers
Regulatory and Legislative Changes

Consumer

Consumer

Mintel conducts exclusive and original consumer research for reports, bringing up-to-date and unique insight to topical issues. This research examines the impact of social, economic, cultural and psychological influences on consumers.

The Consumer – Key Takeaways
Impact of COVID-19 on Consumer Behaviour
Insurance Ownership
Insurance Switching Activity
Reasons for Switching
Insurance Policy Cancellations
General Insurance Plans over the Next Year
Interest in General Insurance features
Attitudes towards General Insurance

Brand/Company

Brand/Company

Our brand research provides data and informed analysis across a number of consumer metrics including usage, satisfaction, recommendation, momentum and trust. It also explores consumer attitudes towards brands and examines the reasons behind these.

Companies and Brands – Key Takeaways
Summary of Impact of COVID-19 on Leading General Insurers
Competitive Strategies and Innovation
Advertising and Marketing Activity

Data

Data

Reports provide appendices of data to support the research and insight produced. Our tables of data are easily manipulated and downloadable to support your research needs and covers factors from consumer attitudes to market forecasts.

Appendix – Data Sources, Abbreviations and Supporting Information