“Brits are turning to third-party services to order home delivery/takeaway food, attracted by convenience and the ever-growing range of options. Virtual brands operating through dark kitchens will be crucial to expanding reach and order frequency, although operators must be upfront with consumers about how and where food is prepared in order to retain trust.”
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Overview
Overview
This report provides in-depth analysis and insight supported by a range of data. At the same time, introductory and top-level content is provided to give you an overview of the issues covered.
Overview
Executive Summary
Issues and Insights
Market
Market
Mintel provides a range of market information across categories including: forecasting and share information; internal and broader market environment information; and the issues that affect the market in question.
The Market – What You Need to Know
Market Drivers
Consumer
Consumer
Mintel conducts exclusive and original consumer research for reports, bringing up-to-date and unique insight to topical issues. This research examines the impact of social, economic, cultural and psychological influences on consumers.
The Consumer – What You Need to Know
Frequency of Use
Purchase Channels
Direct Ordering Methods
Restaurant Choice Drivers
Third-party Services
Third-party Service Choice Drivers
Willingness to Order from Dark Kitchens
Attitudes towards Delivery Technology
Attitudes towards Delivery Value
Brand/Company
Brand/Company
Our brand research provides data and informed analysis across a number of consumer metrics including usage, satisfaction, recommendation, momentum and trust. It also explores consumer attitudes towards brands and examines the reasons behind these.
Companies and Brands – What You Need to Know
Key Players – Online Ordering
Competitive Strategies – Online Ordering
Launch Activity and Innovation
Brand Research
Data
Data
Reports provide appendices of data to support the research and insight produced. Our tables of data are easily manipulated and downloadable to support your research needs and covers factors from consumer attitudes to market forecasts.
Appendix – Data Sources, Abbreviations and Supporting Information
5th November 2020
While the national lockdown in England will devastate Q4 dine-in trade, it will also present opportunities for foodservice operators to explore new distribution channels to meet demand and stay afloat. Here are four ways that brands can adapt in order to make gains: 
25th March 2020
“Following the government’s decision to close all UK pubs and restaurants because of COVID-19, foodservice operators have change course to make food and drink more accessible for people self-isolating at home. Such times require businesses to reinvent themselves on the fly to stay afloat and keep their staff on board ...
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Conscious consumption
