Canada Auto Service, Maintenance and Repair Market Report 2020
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Providing the most comprehensive and up-to-date information and analysis of the Canada Auto Service, Maintenance & Repair market, and the behaviors, statistics, preferences and habits of the consumer.
What are the key challenges facing the industry? Who is the consumer and what do they want? Where are the opportunities, where are the risks and what lies ahead?
With auto maintenance and repair considered an essential service across Canada during the current COVID-19 pandemic, the category has continued to operate. As of May 19 in Ontario, dealerships in the province were allowed to fully open under safety guidelines with other provinces having already done so or following suit. Auto service, maintenance and repair are critical to the optimal operation of any vehicle and help prevent vehicle component failure as well as costlier repairs down the road. Vehicle owners are most likely to take their vehicles in for service to a new car dealership; with an oil change the most commonly performed service
Written by Andrew Zmijak, a leading analyst in the Automotive sector, his extensive knowledge delivers in-depth commentary and analysis to highlight current trends and add expert context to the numbers.
Many consumers are concerned about being taken advantage of by mechanics who over-charge for their services. Transparency is critical in this regard, as shop employees should make customers feel well informed on exactly what is needed and what the affected parts/service look like. Modern conveniences such as booking an appointment online and free vehicle pick-up and drop-off will attract consumers who would rather not visit a service centre in-person, to be heightened by stay-at-home orders many are complying with due to COVID-19 Andrew Zmijak
Automotive Analyst
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