Impacting eCommerce: Shipping & Delivery: Incl Impact of COVID-19 - US - September 2020
“Consumers have had to accept delays in shipments due to COVID-19, as retailers both focused on fulfilling orders of essential items, as well as struggled to keep up with the influx in demand. However, consumers will expect delivery services to resume to pre-pandemic timing as the country further moves into the next normal. Moving forward, as ecommerce continues to grow, shipping and delivery will be about more than speed and play an integral role in the elevated level of service consumers hope to receive. Shipping and delivery practices will evolve to meet consumers’ changing needs and preferences including increased expectations for expanded timing options, clear communication, accurate tracking updates, and more eco-friendly options through the online order fulfillment process.” – Katie Yackey, eCommerce Analyst
This report will look at the following areas:
The impact of COVID-19 on consumer behavior and the ecommerce market
The increased focus on value due to the recession
The tech-forward experience of shipping and delivery
The need for environmentally-friendly options and clear communication
“Consumers have had to accept delays in shipments due to COVID-19, as retailers both focused on fulfilling orders of essential items, as well as struggled to keep up with the influx in demand. However, consumers will expect delivery services to resume to pre-pandemic timing as the country further moves into the next normal. Moving forward, as ecommerce continues to grow, shipping and delivery will be about more than speed and ...
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Katie joined Mintel in 2019 and develops the eCommerce Reports. She has an agency background working as a strategist. She enjoys the complexities and ever-changing landscape of eCommerce, always learning something new.
The impact of COVID-19 on consumer behavior and the ecommerce market
