“Change is coming to the general insurance market, driven by the impact of new technology and innovative new businesses entering the sector, as well as by pressure from consumer groups and the FCA, unhappy at the way the market operates, particularly with regards to how long-standing customers are treated. 54% of people think insurance companies will always try to get out of paying a claim and more than half of ...
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Overview
Overview
This report provides in-depth analysis and insight supported by a range of data. At the same time, introductory and top-level content is provided to give you an overview of the issues covered. Market
Market
Mintel provides a range of market information across categories including: forecasting and share information; internal and broader market environment information; and the issues that affect the market in question.
The Market – What You Need to Know
Market Size
Market Segmentation
Market Environment
Consumer
Consumer
Mintel conducts exclusive and original consumer research for reports, bringing up-to-date and unique insight to topical issues. This research examines the impact of social, economic, cultural and psychological influences on consumers.
The Consumer – What You Need to Know
Insurance Ownership
Triggers to Reviewing a Policy
Purchase Pathway for Insurance
Insurance Switching
Important Factors When Choosing Insurance
Insurance Behaviours
Attitudes towards Insurance
Brand/Company
Brand/Company
Our brand research provides data and informed analysis across a number of consumer metrics including usage, satisfaction, recommendation, momentum and trust. It also explores consumer attitudes towards brands and examines the reasons behind these.
Companies and Brands – What You Need to Know
Launch Activity and Innovation
Advertising and Marketing Activity
Data
Data
Reports provide appendices of data to support the research and insight produced. Our tables of data are easily manipulated and downloadable to support your research needs and covers factors from consumer attitudes to market forecasts.
Appendix – Data Sources, Abbreviations and Supporting Information
2nd October 2020
“Insurers have seen claims costs drop in home and motor lines, providing a boost following the costly storms at the start of the year. However, they must be mindful of the public perception of profiting from the COVID-19 pandemic and be clear and fair in their dealings with customers.” 
12th March 2020
“Consumer demand and engagement is up, but insurers face a major challenge to balance claims costs and preserve trust in the sector.”
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Open finance regulation could transform the sector
