“Most people trust their financial providers to treat them fairly, but perceptions of the industry in general show that concerns over misconduct still linger. Improving communications and being more transparent in terms and conditions would be a good place to start improving this.”
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Overview
Overview
This report provides in-depth analysis and insight supported by a range of data. At the same time, introductory and top-level content is provided to give you an overview of the issues covered. Market
Market
Mintel provides a range of market information across categories including: forecasting and share information; internal and broader market environment information; and the issues that affect the market in question.
The Market – What You Need to Know
Market Environment
Consumer
Consumer
Mintel conducts exclusive and original consumer research for reports, bringing up-to-date and unique insight to topical issues. This research examines the impact of social, economic, cultural and psychological influences on consumers.
The Consumer – What You Need to Know
Financial Services Industry in Context
Effect of Ownership on Trust
Factors Contributing towards Distrust
Building Trust in Financial Services
Trust and Data Security
Attitudes towards Financial Services Providers
Trust in Alternative Providers
Brand/Company
Brand/Company
Our brand research provides data and informed analysis across a number of consumer metrics including usage, satisfaction, recommendation, momentum and trust. It also explores consumer attitudes towards brands and examines the reasons behind these.
Companies and Brands – What You Need to Know
Trust and Financial Services Brands
Data
Data
Reports provide appendices of data to support the research and insight produced. Our tables of data are easily manipulated and downloadable to support your research needs and covers factors from consumer attitudes to market forecasts.
Appendix – Data Sources, Abbreviations and Supporting Information
5th August 2020
“On 28 July 2010 the first branch of Metro Bank opened in Holborn, London. It was the first high street bank to receive a new banking licence in 150 years. However, as it passes the ten year mark branch numbers remain well short of initial plans, while trust in the ... 
17th March 2020
“The financial crisis of 2008/09 saw banks understandably cast as public enemy number one. Just over a decade on these same banks are at the forefront of supporting consumers and small businesses through a period of significant uncertainty and have an opportunity to prove to their customers that they ...
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Simplify financial information to increase trust
