Table of Contents
Executive Summary
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- The market
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- Figure 1: The total UK e-commerce market, 2012-16 actual and 2017-21 forecast
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- Figure 2: Analysis of the total UK e-commerce market, by type of sale, 2012-16
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- Figure 3: Comparison of the B2B and B2C e-commerce market, 2012-16
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- Figure 4: Segmentation of website sales by type of customer, and size of company, 2015
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- Figure 5: Proportion of companies making sales and purchases through e-commerce, by sector, 2015
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- Figure 6: Segmentation of e-commerce sales by end use sector, 2016
- Market factors
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- Figure 7: Proportion of businesses with internet access, by size of company, 2015
- Figure 8: Proportion of businesses with a website, by size of business, 2015
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- Figure 9: Proportion of businesses with a website offering ordering or booking capabilities, by size of business, 2015
- Companies
- What we think
Key Insights
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- How does e-commerce activity differ by company size?
- How does e-commerce activity differ by industry?
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- Figure 10: Proportion of companies making sales and purchases through e-commerce, by sector, 2015
- What are the major industry changes?
Introduction
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- Definitions
- Methodology
- Abbreviations
- Market positioning
- Customer data
- Coverage
- Market targeting
- Economic advantage
- Convenience
- Payment simplicity
- Product return
- Perceived environmental compatibility
- Checkout abandonment
- Price competition
- Lack of interactivity
UK Economy
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- Overview
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- Figure 11: Forecast GDP development 2017-21
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- Figure 12: UK GDP quarterly development, 2004-17
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- Figure 13: UK GDP in economic downturns and recoveries since 1979
- Inflation
- House prices
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- Figure 14: UK House price changes, 2006-2017
- Interest rates
- Consumer spending
- Manufacturing
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- Figure 15: UK manufacturing, 2014-17
- Business investment
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- Figure 16: UK GFCF 2003-17
- Imports
- Exports
Market Factors
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- Internet access and usage
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- Figure 17: Worldwide internet usage, by region, 2010-16
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- Figure 18: Proportion of businesses with internet access, by size of company, 2011-15
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- Figure 19: Proportion of businesses with broadband, by size of company, 2011-15
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- Figure 20: Proportion of businesses by maximum contracted internet connection speed, by size of company, 2011-15
- Business web sites
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- Figure 21: Proportion of businesses with a website, by size of business, 2011-15
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- Figure 22: Proportion of businesses with website facilities, by size of business, 2014-15
- Advertising
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- Figure 23: Proportion of businesses paying to advertise on the internet, by size of business, 2015
- Use of social media
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- Figure 24: Proportion of businesses using social media, by size of business and type of media, 2015
Market Size and Trends
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- Key analysis
- Market size
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- Figure 25: The total UK e-commerce market, 2012-16
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- Figure 26: Comparison of the B2B and B2C e-commerce market, 2012-16
- Market trends
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- Figure 27: Analysis of the total UK e-commerce market, by type of sale, 2012-16
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- Figure 28: Segmentation of website sales by type of customer, 2015
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- Figure 29: Segmentation of website sales by type of customer and size of company, 2014 and 2015
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- Figure 30: Segmentation of UK e-commerce website sales, by type of sale, 2011-15
Market Segmentation
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- Key analysis
- Market segmentation
- Manufacturing
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- Figure 31: Manufacturing sales made through e-commerce, by type of sale, 2012-16
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- Figure 32: Segmentation of website sales by type of customer by manufacturing companies, 2015
- Figure 33: Manufacturers making sales and purchases through e-commerce, 2011-15
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- Figure 34: The role of the manufacturing sector in e-commerce sales, by type of sale, 2012-16
- Utilities
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- Figure 35: Utility sales made through e-commerce, by type of sale, 2012-16
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- Figure 36: Segmentation of website sales by type of customer by utility companies, 2015
- Figure 37: Utilities making purchases through e-commerce, 2011-15
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- Figure 38: The role of the utilities sector in e-commerce sales, by type of sale, 2012-16
- Construction
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- Figure 39: Construction sales made through e-commerce, by type of sale, 2012-16
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- Figure 40: Segmentation of website sales by type of customer by construction companies, 2015
- Figure 41: Construction companies making sales and purchases through e-commerce, 2011-15
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- Figure 42: The role of the construction sector in e-commerce sales, by type of sale, 2011-15
- Wholesaling
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- Figure 43: Wholesale sales made through e-commerce, by type of sale, 2012-16
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- Figure 44: Segmentation of website sales by type of customer by wholesalers, 2015
- Figure 45: Wholesalers making sales and purchases through e-commerce, 2010-14
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- Figure 46: The role of the wholesaling sector in e-commerce sales, by type of sale, 2012-16
- Retailing
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- Figure 47: Retail sales made through e-commerce, by type of sale, 2012-16
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- Figure 48: Segmentation of website sales by type of customer by retailers, 2015
- Figure 49: Retailers making sales and purchases through e-commerce, 2011-15
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- Figure 50: The role of the retail sector in e-commerce sales, by type of sale, 2012-16
- Transport
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- Figure 51: Transport sales made through e-commerce, by type of sale, 2012-16
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- Figure 52: Segmentation of website sales by type of customer by transport companies, 2015
- Figure 53: Transport companies making purchases through e-commerce, 2011-15
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- Figure 54: The role of the transport sector in e-commerce sales, by type of sale, 2012-16
- Accommodation and food
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- Figure 55: Accommodation and food sales made through e-commerce, by type of sale, 2012-16
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- Figure 56: Segmentation of website sales by type of customer by accommodation and food companies, 2015
- Figure 57: Accommodation and food suppliers making sales and purchases through e-commerce, 2011-15
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- Figure 58: The role of the accommodation and food sector in e-commerce sales, by type of sale, 2012-16
- Information and communication
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- Figure 59: Information and communication sales made through e-commerce, by type of sale, 2012-16
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- Figure 60: Segmentation of website sales by type of customer by information and communication companies, 2015
- Figure 61: Information and communication companies making purchases through e-commerce, 2011-15
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- Figure 62: The role of the information and communication sector in e-commerce sales, by type of sale, 2012-16
- Other services
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- Figure 63: Other services sales made through e-commerce, by type of sale, 2012-16
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- Figure 64: Segmentation of website sales by type of customer of other service companies, 2015
- Figure 65: Other service suppliers making sales and purchases through e-commerce, 2011-15
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- Figure 66: The role of the other services sector in e-commerce sales, by type of sale, 2012-16
Industry Structure
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- Key analysis
- Industry development
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- Figure 67: Development of the dedicated retail sales via mail order or internet industry, 2011-15
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- Figure 68: Development of companies making e-commerce sales, 2011-15
- Structure by turnover
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- Figure 69: Analysis of the dedicated retail sales via mail order or internet industry, 2015-16
- Structure by employment
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- Figure 70: Analysis of the employment structure of the dedicated retail sales via mail order or internet industry, 2015-16
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- Figure 71: Proportion of businesses making e-commerce sales, by number of employees, 2011-15
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- Figure 72: Proportion of businesses making website sales, by number of employees, 2011-15
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- Figure 73: Proportion of businesses making EDI sales, by number of employees, 2011-15
- Company profiles
Alibaba Group Holding
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- Figure 74: Turnover development of Alibaba Group Holdings, 2013-17
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- Figure 75: Turnover analysis of Alibaba Group Holdings, 2016 and 2017
- Company strategy
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Amazon/Amazon Business
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- Figure 76: Turnover analysis of Amazon, 2012-16
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- Figure 77: UK net sales analysis of Amazon compared with other countries, 2014-16
- Company strategy
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Dell Corporation
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- Figure 78: Financial analysis of Dell, 2011-15
- Company strategy
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Ebuyer (UK)
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- Figure 79: Financial analysis of Ebuyer (UK), 2012-16
- Company strategy
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Electrocomponents
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- Figure 80: Financial analysis of Electrocomponents, 2013-17
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- Figure 80: Geographical analysis of Electrocomponents turnover, 2017
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- Figure 81: End Use analysis of Electrocomponents turnover, 2017
- Company strategy
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Orbital Fasteners Holdings
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- Figure 82: Financial analysis of Orbital Fasteners Holdings, 2012-15
- Company strategy
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Office Depot
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- Figure 83: Financial analysis of Office Depot International (UK), 2011-15
- Company strategy
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Screwfix Direct
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- Figure 84: Financial analysis of Screwfix Direct, 2012-16
- Company strategy
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Forecast
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- Key analysis
- The market
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- Figure 85: The forecast total UK e-commerce market, 2017-21
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- Figure 86: Forecast comparison of the B2B and B2C e-commerce market, 2017-21
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- Figure 87: Forecast comparison of website and EDI sales in the B2B e-commerce market, 2017-21
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