Table of Contents
Executive Summary
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- The market
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- Figure 1: UK market for courier & express delivery services, £ billion, 2012-16
- Figure 2: UK courier & express delivery services market volume, billion packages, 2012-16
- Market segmentation
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- Figure 3: Courier & express delivery services market segmentation, internal and international, £ billion, 2012-16
- Figure 4: Courier & express delivery services market segmentation, by time sensitivity, £ million, 2012-16
- Market factors
- Ongoing rise of e-commerce
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- Figure 5: UK online retail sales, £ million, 2012-16
- Returning consumer confidence
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- Figure 6: Consumer confidence tracker, % of respondents, 2012-16
- Prices have risen across the courier market
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- Figure 7: Price index in the courier services sector, 2012-16
- The growth in premium delivery services
- The consumer
- Demand for ultra-convenience, especially among younger consumers
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- Figure 8: Difficulties in courier marketplace, by generation, % of respondents, April 2017
- Same-day delivery services most prevalent in urban areas
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- Figure 9: Same-day delivery services, by region, % of respondents, April 2017
- Market forecasts
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- Figure 10: Courier & express delivery services market forecasts, £ billion and billion packages, 2017-21
- The internal sector is expected to continue to surpass the international
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- Figure 11: Forecast segmentation for courier and express delivery services, internal and international, £ billion and million packages, 2017-21
- Forecast e-commerce market
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- Figure 12: UK forecast online retail sales, £ million, 2017-21
Key Insights
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- Innovation in the marketplace
- Impact of Brexit
Introduction
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- Issues in the market
- Definitions
- Methodology
- Abbreviations
- Market positioning
- The supplier
- The customer
UK Economy
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- Figure 13: Forecast GDP development, % change, 2017-21
- Figure 14: UK GDP quarterly development, 2003-16
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- Figure 15: UK GDP in economic downturns and recoveries since 1979
- Inflation
- Interest rates
- House prices
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- Figure 16: UK House price changes, 12 month % change, 2006-16
- Consumer spending
- Manufacturing
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- Figure 17: UK manufacturing, 2014-16
- Business investment
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- Figure 18: UK GFCF, £ million, 2003-16
- Imports
- Exports
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Market Factors
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- Key points
- E-commerce volumes
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- Figure 19: UK online retail sales, £ million, 2012-16
- Consumer confidence
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- Figure 20: Consumer confidence tracker, % of respondents, 2012-16
- Prices have risen across the courier market
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- Figure 21: Price index in the courier services sector, 2012-16
- The growth in premium delivery services
- Demand fluctuates during the year
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- Figure 22: Differences according to time of year, internet sales index, 2015 & 2016
Market Size
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- Key points
- The market continues to grow year-on-year at an impressive rate
- By value
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- Figure 23: UK market for courier & express delivery services, £ billion, 2012-16
- By volume
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- Figure 24: UK courier & express delivery services market volume, billion packages, 2012-16
Market Segmentation
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- Key points
- Growth in the internal market continues to surpass international
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- Figure 25: Courier & express delivery services market segmentation, internal and international, £ billion, 2012-16
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- Figure 26: Courier & express delivery services market segmentation, internal and international, million packages, 2012-16
- Demand for greater convenience continues to steer the market
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- Figure 27: Courier & express delivery services market segmentation, by time sensitivity, £ million, 2012-16
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- Figure 28: Courier & express delivery services market segmentation, by time sensitivity, million packages, 2012-16
Industry Structure
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- Key points
- Industry development
- Development by industry structure
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- Figure 29: Analysis of the changes in the structure of the courier and express delivery services industry, 2012-16
- Development by turnover
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- Figure 30: Analysis of the financial structure of the courier and express delivery services industry, 2015 & 2016
- Development by employment
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- Figure 31: Analysis of the employment structure of the courier and express delivery services industry, 2015 & 2016
Company Profiles
CitySprint UK
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- Recent company activity
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- Figure 32: Financial analysis of City Sprint UK, £ million, 2011-15
- Company strategy
DHL Express UK
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- Recent company activity
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- Figure 33: Financial analysis of DHL Express UK, £ million, 2011-15
- Company strategy
DPD Group
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- Recent company activity
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- Figure 34: Financial analysis of DPD Group UK, £ million, 2010-13 & 2015
- Company strategy
DX Group
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- Recent company activity
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- Figure 35: Financial analysis of DX Group, £ million, 2012-16
- Company strategy
FedEx UK
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- Recent company activity
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- Figure 36: Financial analysis of FedEx UK, £ million, 2012-16
- Company strategy
Hermes Parcelnet
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- Recent company activity
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- Figure 37: Financial analysis of Hermes Parcelnet, £ million, 2012-16
- Company strategy
TNT UK
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- Recent company activity
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- Figure 38: Financial analysis of TNT UK, £ million, 2011-15
- Company strategy
Tuffnells
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- Recent company activity
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- Figure 39: Financial analysis of Tuffnells Parcels Express, £ million, 2011-15
- Company strategy
UK Mail Group Limited
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- Recent company activity
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- Figure 40: Financial analysis of UK Mail Group Ltd, £ million, 2012-16
- Company strategy
UPS
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- Recent company activity
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- Figure 41: Financial analysis of UPS, £ million, 2011-15
- Company strategy
Yodel
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- Recent company activity
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- Figure 42: Financial analysis of UPS, £ million, 2011-15
- Company strategy
Experience of Courier and Express Delivery Services
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- Key points
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- Figure 43: Delivery experience, % of respondents, April 2017
- Delivery location
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- Figure 44: Delivery location, % of respondents, April 2017
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- Figure 45: Use of parcel lockers, by generation, % of respondents, April 2017
Factors Behind Consumer Choice
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- Key points
- Importance to the consumer base
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- Figure 46: Factors behind consumer choice, % of respondents, April 2017
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- Figure 47: Same-day delivery services, by region, % of respondents, April 2017
- Attitudes toward courier providers
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- Figure 48: Motivations of consumer base, % of respondents, April 2017
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- Figure 49: Unlimited delivery subscription services, by age group, % of respondents, April 2017
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- Figure 50: Suitable delivery options, by social class, % of respondents, April 2017
Limitations in the Industry
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- Key points
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- Figure 51: Difficulties in courier marketplace, % of respondents, April 2017
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- Figure 52: Difficulty in long delivery times, by generation, % of respondents, April 2017
Forecast
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- Key points
- The market is expected to sustain value and volume growth
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- Figure 53: Courier & express delivery services market forecasts, £ billion and billion packages, 2017-21
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- Figure 54: Forecast segmentation for courier and express delivery services, internal and international, £ billion and million packages, 2017-21
- E-commerce market expected to continue growing, though volumes are set to mature
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- Figure 55: UK forecast online retail sales, £ million, 2017-21
Further Sources and Contacts
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- Trade associations
- Association of International Courier & Express Services
- Trade magazines
- Courier Direct
- Post and Parcel
- Transport News
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